Avis sur Hilton Garden Inn Manchester Emirates Old Trafford
Hilton Garden Inn Manchester Emirates Old Trafford
Talbot Road, Old Trafford, Manchester, England
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
24 févr. 2023
Séjour de 1 nuit en février 2023
Réponse de Jason le 16 mars 2023
Thanks for taking the time to post a review online. We are delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Deputy General Manager
10/10 Excellent
SOULEYMANE
27 janv. 2023
SOULEYMANE
Séjour de 1 nuit en janvier 2023
Réponse de Jason le 28 janv. 2023
Thanks for taking the time to post a lovely review online, we are delighted you enjoyed your time with us and hope to welcome you back in the future. Kind Regards, Jason Court Deputy General Manager
10/10 Excellent
Voyageur vérifié
19 avr. 2019
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de matthew le 19 avr. 2019
Thank you for a great review and we hope to see you again soon
8/10 Bien
Rachel
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements
Rachel
Séjour de 2 nuits en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for taking the time to post a review online,
10/10 Excellent
Saiful
Voyage en famille avec de jeunes enfants
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saiful
Séjour de 2 nuits en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
10/10 Excellent
Syed Muhammad Mahmood
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Syed Muhammad Mahmood
Séjour de 2 nuits en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the rating
8/10 Bien
Gary
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
8/10 Bien
Michael
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
10/10 Excellent
Charlotte
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
10/10 Excellent
Ross
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ross
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the rating.
10/10 Excellent
Colin
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colin
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the rating.
6/10 Satisfaisant
Laura
Voyage en couple
19 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Laura
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
6/10 Satisfaisant
Allan
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Allan
Séjour de 2 nuits en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review
8/10 Bien
Mark
Voyage en famille
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mai 2024
Réponse de Jason le 28 mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall you had a lovely time and found our staff to be great and the hotel's location ideal. However, we apologize for the cleanliness issues you encountered in the room, as well as the inconvenience with the shower. We take cleanliness very seriously, and we will address this with our housekeeping team to ensure improvements are made. Your comments about the shower will also be passed on to our maintenance team for further investigation and resolution. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.
8/10 Bien
Adam
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thank you for your positive feedback about our hotel! We're delighted to hear that you appreciated the cleanliness, newness, location, and facilities. We apologize for the inconvenience you experienced with the accessible room shower. Your feedback is important, and we'll look into ways to improve this aspect. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
10/10 Excellent
Heather
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mai 2024
Réponse de Jason le 28 mai 2024
Thanks for the review.
10/10 Excellent
Carolyn
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 3 nuits en avril 2024
Réponse de Jason le 17 mai 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient for attending a Manchester United home game and exploring the area via the nearby tram stop. It's wonderful to know that you also appreciated our on-site restaurant. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
8/10 Bien
Melinda
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melinda
Séjour de 1 nuit en mai 2024
Réponse de Jason le 17 mai 2024
Thank you for your feedback, and we apologize for the incident with the decorative panel. We're glad to hear that our team promptly addressed the issue and noted the need for repair. It's great to know that you found the room clean, comfortable, and that you appreciated our secure parking and location. We strive to provide a safe and comfortable environment for all our guests, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future!
10/10 Excellent
Andrew
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2024
Réponse de Jason le 17 mai 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, modern, and with a great view overlooking Old Trafford cricket ground. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad to know that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another great stay in the future!
6/10 Satisfaisant
Ginette
Voyage en couple
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ginette
Séjour de 1 nuit en mai 2024
Réponse de Jason le 17 mai 2024
We're thrilled to hear that you had a lovely experience during your stay with us! It's fantastic that you enjoyed the view of the cricket ground and found our staff to be lovely. Creating memorable experiences for our guests is what we strive for, and your feedback is greatly appreciated. If you have any additional comments or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable visit!
10/10 Excellent
David
Voyage d’affaires
7 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Fiona
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fiona
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
We're thrilled to hear that you had such a wonderful experience at our hotel! Providing excellent service and accommodations to our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic experience in the future!
8/10 Bien
Lisa
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements
Lisa
Séjour de 1 nuit en mai 2024
Réponse de Jason le 17 mai 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness and room upkeep is important to us, and we're sorry to hear that your room didn't meet expectations in this regard. Please rest assured that we will address these issues promptly to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or assist you further, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the future.
10/10 Excellent
Sherelyn
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherelyn
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
We're glad to hear that our hotel was a good choice for your work weekend stay with your son. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!
10/10 Excellent
David
Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
You're welcome! We're delighted to hear that you enjoyed your stay. If there's anything else we can assist you with or if you have any feedback to share, feel free to reach out. We hope to have the pleasure of hosting you again in the future!
10/10 Excellent
Aran
26 avr. 2024
Aran
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Jamie
25 avr. 2024
Jamie
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Peter
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
It's great to hear that you enjoyed your stay at the hotel and found it clean and tidy, with friendly staff. However, I understand that ongoing construction work nearby could be disruptive. While it's unfortunate that this is impacting your experience, it's good to know that it's not within the hotel's control. Hopefully, once the construction is complete, it will improve the overall environment around the hotel. If there's anything else you need assistance with or if you have any further feedback, feel free to let me know!
10/10 Excellent
Nicole
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 4 nuits en avril 2024
Réponse de Jason le 17 mai 2024
It sounds like you had a wonderful experience at the hotel! Being close to Old Trafford and the tram station must have been very convenient for your stay. I'm glad to hear that the room was clean and quiet, and that the staff were friendly and helpful throughout your visit. It's always nice to find a place where you feel comfortable and well taken care of. If you ever decide to stay again or if you have any other questions or requests, just let me know—I'm here to help!
8/10 Bien
Macy
Voyage en couple
22 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Macy
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Excellent customer service can truly elevate a hotel experience, making guests feel valued and well taken care of. It sounds like you had a positive interaction with the staff. Whether it was helpful assistance or friendly interactions, good customer service can leave a lasting impression. If you have any more details to share about your experience or if there's anything else you'd like to discuss, feel free to let me know!
10/10 Excellent
Sarah
Voyage d’affaires, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
8/10 Bien
Hayan, Doha
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hayan
Séjour de 6 nuits en avril 2024
Réponse de Jason le 17 mai 2024
You're very welcome! We're delighted to hear that you had a nice and pleasant stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future. Safe travels!
2/10 Horrible
Baz
Voyage en couple
12 avr. 2024
Les points faibles : Personnel et service
Baz
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
I'm sorry to hear about your unpleasant experience with our staff. This certainly does not reflect the level of service we aim to provide. We'll address this with our team to ensure that all guests are treated with the professionalism and respect they deserve. If there's anything else we can assist you with, please don't hesitate to reach out.
10/10 Excellent
Shauna
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shauna
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay and that our proximity to Manchester United games, efficient staff, and complimentary laundry facilities made your experience even better.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Andrew
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Scott
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.If you have any feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We're always looking for ways to improve and provide an even greater experience for our guests.We look forward to welcoming you back in the future!
10/10 Excellent
akintunde
8 avr. 2024
akintunde
Séjour de 2 nuits en avril 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Ramon
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramon
Séjour de 2 nuits en mars 2024
Réponse de Jason le 17 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you absolutely loved your experience at our hotel.It's fantastic to know that our convenient location, within walking distance to Old Trafford Man U stadium and with the light rail just outside the hotel, added to the enjoyment of your stay. We're also thrilled that you found our facilities, including the laundry and cricket amenities, to be to your liking.We're especially pleased that you enjoyed the food and found our beds and showers to be great. Ensuring our guests' comfort is paramount to us, and we're glad we succeeded in providing you with a memorable experience.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.
8/10 Bien
Gina
Voyage en couple
5 avr. 2024
Les points forts : Propreté et personnel et service
Gina
Séjour de 2 nuits en mars 2024
Réponse de Jason le 17 mai 2024
Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that we met all your needs during your visit.Providing our guests with a comfortable and hassle-free experience is always our top priority, and we're delighted that we succeeded in doing so during your time at [Hotel Name].Should your travels bring you back to the area, we would love to have the opportunity to welcome you again for another enjoyable stay. If there's anything we can assist you with in the future, please feel free to reach out to us.
10/10 Excellent
Robyn
1 avr. 2024
Robyn
Séjour de 1 nuit en mars 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Aubrey
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aubrey
Séjour de 1 nuit en mars 2024
Réponse de Jason le 17 mai 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!
10/10 Excellent
Christopher
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mars 2024
Réponse de Jason le 26 mars 2024
Thanks for your review!
10/10 Excellent
Terry
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en mars 2024
Réponse de Jason le 26 mars 2024
Thanks for your review!
8/10 Bien
Kirsty
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kirsty
Réponse de Jason le 26 mars 2024
Thanks for your review!
6/10 Satisfaisant
Lorna, WORKSOP
Voyage en couple
5 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lorna
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!
10/10 Excellent
James
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en février 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!
10/10 Excellent
Caris
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caris
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!
8/10 Bien
Jonathan
Voyage en famille
25 févr. 2024
Jonathan
Séjour de 1 nuit en février 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!
10/10 Excellent
Ross
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ross
Séjour de 2 nuits en février 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!
10/10 Excellent
Peter
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en février 2024
Réponse de Front Office Team le 7 mars 2024
Thanks for taking the time to post your views online!