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Avis sur Sino Hotel

3 out of 5
Sino Hotel
85, Shepherds Bush Rd, London, England

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 24 avis sur 88." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 88." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 88." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 88." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 88." "

6,6/10

Propreté

6,4/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Said

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Maria le 6 nov. 2023
Hi, Said! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

10/10 Excellent

?

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very good for the fee. Shops around are excellent.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Gary

Les points forts : Personnel et service et équipements
After reading the reviews my main concern was not being able to access the property as it is unmanned. The email with door codes and access details never arrived so before i was due to head to the property i called and they sent the email straight away. Access was then quite easy. Likes: Location Little details like toothpaste, ear buds, nail file, toothbrush Clean Price Customer service over the phone pleasant and helpful Dislikes: Smell of drains Dated and worn decor Road noise No hot water when showering at 6.30 before going out but hot water in the morning None of these would prevent me from staying again
Séjour de 1 nuit en mai 2024

2/10 Horrible

Mayra

Les points faibles : Équipements
, ridiculously small rooms, difficult access, no receptionist, no staff, I ended up staying at the Hilton and had to pay double. Definitely would not recommend to anyone. No better that a hostal
Séjour de 2 nuits en avril 2024

2/10 Horrible

Londyn

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
horrible. do not stay. it was dirty, our sheets were not changed after the last person that was there and it was extremely loud, you can hear people upstairs, outside, and next to you. staff was not helpful when i told them i needed a refund becaus i needed to leave early because of how gross this place was. had to spend extra money to stay somewhere that was actually sleepable. i would give this place -10 stars if i could.

6/10 Satisfaisant

Zahraa

Séjour de 2 nuits en février 2024

8/10 Bien

MARITA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good stay. A little further out, but good transport links and shopping/food options around. A little noisy due to outside traffic. Sometimes the keyless entry was troublesome, and a bit frustrating.
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Silje Marie

Séjour de 3 nuits en décembre 2023

4/10 Médiocre

CHRISTOPHER

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No hot water The only way to communicate is via text which is not the best
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent all , but the heater is weak
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Claudia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attention to every detail to create a perfect, unique, creative experience. Liked the receptionless access.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
OK minus
Ok opphold, det er dog verdt å legge merke til at det er en del mangler på dette "hotellet". Jeg og kjæresten bodde der i 3 netter og fikk kun utdelt 1 håndkle hver, det var umulig å lukke vinduet på badet noe som gjorde at når det regnet ble hele badet gjennomvått. I tillegg er det veldig tynne vegger og man kan høre ALT som foregår utenfor egen dør. Det var heller ingen plass å henge fra seg håndklær og ikke mulig å lukke døren til badet. Vasken på badet var løs og trykket i dusjen var veldig dårlig. Det gikk også så vidt an å trekke ned i do. Ville ikke bodd her igjen.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Andreea

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Jennifer

Séjour de 4 nuits en décembre 2023

8/10 Bien

Luis

Voyage en groupe
Les points forts : Personnel et service et équipements
After a lot of checking and browsing trhough thousands of accomodation we found this as the better one for the price being. Considering everything is a really nice place to expend a few days in London. We spent almost the whole time outdoors so we would use this place just as a bed and a shower and for that use is one of the best low-cost (having in mind that there is no cheap-london) options out there.

8/10 Bien

Sophie Munch

Les points forts : Propreté
Séjour de 4 nuits en novembre 2023

2/10 Horrible

RODRIGO

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For a few days in London is the perfect place. Well connected and good quality price.
Séjour de 3 nuits en novembre 2023

8/10 Bien

Jasmin

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en novembre 2023

8/10 Bien

Kimya

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lucian

Voyage en groupe
Les points forts : Propreté et personnel et service
Experience
Windows/ bed and the shower was bad in rest everything was amazing
Séjour de 1 nuit en octobre 2023
Réponse de Joey le 6 nov. 2023
Hi, Lucian! We are elated to know that you liked our services. Regards, Joey

2/10 Horrible

Torgeir

Séjour de 4 nuits en octobre 2023
Réponse de Barbara le 6 nov. 2023
Hi, Torgeir! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Médiocre

paulo

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No hot water
Séjour de 1 nuit en octobre 2023
Réponse de Barbara le 6 nov. 2023
Sorry for the hassle you faced, Paulo! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Bien

Beatrice

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Un seul essui de bain ..c est trop peu et pas assez de porte manteau
Séjour de 2 nuits en octobre 2023
Réponse de Barbara le 6 nov. 2023
Merci pour vos gentils et adorables mots, Béatrice ! La plus grande joie réside dans la satisfaction de nos clients, nous ferons de notre mieux pour répondre à vos attentes également lors de vos prochains séjours. Cordialement, Barbara

4/10 Médiocre

Jamie

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Access was really terrible and other people were noisy all night and without anyone there to keep things under control, it was a disaster.
Séjour de 1 nuit en septembre 2023
Réponse de Barbara le 6 nov. 2023
Hi, Jamie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Médiocre

Ewa

Les points faibles : Personnel et service et équipements
The hotel has a good position. Check in was very problematic. I stood at the door for 10 minutes and tried to log in, but unfortunately my data did not go through the application. I tried to call the phone number provided, but no one answered. After some time, two hotel employees were next to me. I assume so because one of them had the codes to enter and enter the room. They didn't introduce themselves, but they helped me enter the hotel and gave me a room, I couldn't have coped without them. When it comes to the room, we wanted a double bed. The room was for three people, unfortunately the double bed consisted of two single mattresses which were smaller than the size of the bed. While sleeping, the mattresses separated and it was uncomfortable for us to sleep. At night, I think the boiler was running all the time, which was so loud that it was impossible to sleep. Unfortunately, there was no one to complain to. As for the online work of the hotel itself, after entering they quickly sent me 5 e-mails to the room asking me if I wanted to extend my stay. So there was someone who wanted to communicate with me. It's a pity that he didn't answer my calls when I wanted to communicate with them. The next thing in the bathroom was a message in the shower, please close the door while showering, unfortunately. one pair of doors was missing, I am attaching a photo. Four single lights in the room, two of which worked, one had a burnt out bulb and one had no bulb. The room was
Séjour de 1 nuit en septembre 2023
Réponse de Barbara le 6 nov. 2023
Sorry for the hassle you faced, Ewa! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Bien

Clint

Les points faibles : Personnel et service
Just stayed because it wasn’t too expensive compared to other hotels but in my opinion, it’s a very average motel. It’s alright for a night, but not a place where I would personally come back. Check in is quite easy, there’s no member of staff on the site and rooms are not that recent.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Kelly

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
For the price this hotel is fabulous. Although slightly tired in places It was very clean and provided everything you need for your stay. Wouldn’t hesitate to book again if Back in the area
Séjour de 1 nuit en septembre 2023

8/10 Bien

David

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Jasmine

Voyage en groupe
Les points forts : Propreté
The place was just alright for a few nights stay on a budget. Nice neighbourhood, not too far from the shopping centres.
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Gemma

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel was ideally situated for the tube
Séjour de 1 nuit en septembre 2023

2/10 Horrible

SIMEON IKOKU

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Jayant

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Joey le 12 sept. 2023
Thank you so much for the positive rating, Jayant! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Horrible

Cecilia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uncomfortable Bed. Tiny room. Too hot. Shower doesn't drain. Smells bad.
Séjour de 4 nuits en août 2023
Réponse de Ava le 12 sept. 2023
Sincere Apologies, Cecilia! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great option for a budget stay
We had a great stay, the room was clean and spacious.
Séjour de 3 nuits en août 2023

2/10 Horrible

Daniella

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
BEWARD BED BUGS
There were bed bugs. I bites everywhere. Hotel was dirty and dingy.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Simon

Having read previous reviews I was expecting a nightmare but it was actually ok. Pretty basic, a few issues with a loose tap & shaving mirror light not working but no-one in house to report to & I didn't bother to phone the 24/7 contact for any reports. Linen was clean, room ok but I was in the basement & emergency sirens woke me up several times during the night & very noisy when the people above me awoke & started to move around. Good location for The Eventium where I was seeing a music gig
Séjour de 1 nuit en août 2023

8/10 Bien

Eduardo

Séjour de 2 nuits en août 2023

2/10 Horrible

Ronni

Séjour de 4 nuits en juillet 2023

2/10 Horrible

Andy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Painful.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Carlos, London

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Awful, dusty, mattress too soft (too sponge), shower was only extremely hot, so hot inside the room no air com, not suitable for families.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Mrs Raj

Voyage en famille avec de jeunes enfants, Voyage d’affaires
It wasn't the best the shower head kept falling, dirty bed marks linen marks. Tv was not working had to call someone to fix it. No breakfast or dining.
Séjour de 2 nuits en avril 2023
Réponse de Eva le 25 juil. 2023
Hi, Guest! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

8/10 Bien

Rungratree

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Det var et fantastisk opphold og vi koste oss.
Séjour de 2 nuits en juin 2023
Réponse de Barbara le 15 juil. 2023
We are delighted to hear your words of praise, Rungratree! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

4/10 Médiocre

lucia

Séjour de 3 nuits en juin 2023
Réponse de Barbara le 15 juil. 2023
Hi, Lucia! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 Satisfaisant

David

Séjour de 2 nuits en juin 2023
Réponse de Barbara le 15 juil. 2023
Thanks for the positive rating, David! Hope to welcome you again soon. Regards, Barbara

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Tim le 15 juil. 2023
Hi, We are very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Tim

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en juin 2023
Réponse de Barbara le 15 juil. 2023
Hi, Lennart! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Barbara

2/10 Horrible

Harrison

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Tim le 15 juil. 2023
Hi, Harrison! Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards, Tim

10/10 Excellent

Gillian

Séjour de 1 nuit en juin 2023
Réponse de Joey le 15 juil. 2023
Hi, Gillian! We are elated to know that you liked our services. Regards, Joey