Customer service can be improved. I had a very early departure and asked for some fruits to take away, since my breakfast was included in the price for the room. Somebody was supposed to bring these to my room in the evening. Nobody bothered, despite what I had been told. Same story in the morning upon check-out. Not thrilled about the customer service
A lovely historic hotel in an excellent location. We were given the âCharles I bedroomâ, with a lovely four poster bed. Apparently he stopped at the Red Lion for a drink during the Civil War. Live music in the beer garden at the front on Friday evening. Good food and pleasant staff.
Great stay here. Room was perfect. Very clean. And I was there during a heat wave and thankfully they had A/C and this made the stay perfect. Close to bus line and tube. The food and drink was also great at the bar and the included breakfast looked amazing although I only had time for their buffet continental which was more than sufficient with croissants and fruit and yoghurt teas and coffee and juices. I will certainly use again when back this way. Thank you.
Wonderfully helpful staff. Air conditioning was a saviour on a very hot night. The deluxe room is very special with four poster bed. Like stepping back in time. Thank you!