Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Chère Aurélie,Merci d'avoir partagé votre expérience chez nous.Nous sommes enchantés que vous ayez passé un agréable séjour parmi nous et que notre emplacement stratégique vous ait permis de visiter la ville en toute tranquillité !Merci de saluer la qualité de notre room-service ainsi que le confort de votre chambre.Nous espérons avoir l'occasion de vous accueillir une fois de plus très vite pour une expérience toujours de qualité. Bien cordialement,Odhi Johanes, Senior Guest Relations

Chère Paula,Merci pour ce retour positif.Nous nous réjouissons de savoir que vous avez été entièrement satisfait de nos prestations. Nous ne manquerons pas de transmettre votre opinion à toute notre équipe.Au plaisir de vous accueillir à nouveau,Lea Manalo, Guest Relation Manager

Chère Madame,Nous sommes désolés que votre séjour n'ait pas totalement répondu à vos attentes et que le rapport qualité/prix de notre établissement ne vous ait pas satisfait. Nous tenons à préciser que nos prix sont dans la fourchette de ceux pratiqués par les établissements de notre catégorie et qu'ils fluctuent en fonction du moment de la réservation.Il nous faut ajouter que nos chambres font l'objet de rénovations régulières. Néanmoins, nous faisons vérifier votre chambre afin d'améliorer et d'optimiser le confort de nos hôtes.Nous espérons sincèrement que vous nous donnerez l'opportunité de regagner votre confiance par un séjour 100 % réussi.Bien à vous,Lea Manalo, Guest Relation Manager

Chère Julie,Merci pour la rédaction de ce commentaire.C'est avec joie que nous apprenons que votre séjour a été à la hauteur de vos attentes et que vous ayez particulièrement apprécié l'accueil qui vous a été réservé.Néanmoins, nous prenons note de vos retours et ne manquerons pas d'en tenir compte pour de nouvelles rénovations.De plus, nous regrettons votre retour mitigé sur le confort de notre literie. Nous faisons vérifier celle du canapé-lit et nous vous invitons à nous solliciter sur place pour tout souci dans le but de rendre votre séjour le plus satisfaisant possible.Nous vous remercions également d'avoir mis en avant notre rapport qualité prix, la générosité de notre petit déjeuner ainsi que le professionnalisme de notre personnel, à l'écoute attentive durant tout votre séjour.Nous espérons avoir le plaisir de vous accueillir de nouveau pour un séjour 100% réussi.Cordialement,Lea Manalo, Guest Relation Manager

Chère Germaine,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux que vous ayez apprécié la qualité de notre accueil et l'ambiance générale de notre établissement.En revanche, nous prenons note de votre remarque sur le ménage et vous prions de nous excuser pour ce manquement inhabituel. Dans pareil cas, notre équipe de réception est à votre disposition pour intervenir rapidement.De même, si vous êtes sensible au bruit, n’hésitez pas à en faire part à la réception qui vous allouera une de nos chambres les plus au calme.Le prix de notre petit déjeuner est habituellement jugée convenable par nos hôtes.Merci de souligner le confort de la literie.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien cordialement,Lea Manalo, Guest Relation Manager

Dear Sophie, Thank you for your feedback concerning your recent stay at the Novotel London West I am very disappointed to read that your experience did not meet your expectations. My sincere apologies for the issues you encountered during your stay and rest assured these will be both addressed and reviewed accordingly. I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience.

Dear Ruken, Thank you for taking the time to let us know your opinion of your recent stay. We feel very rewarded by your kind comments about our team who always do their best to make your time with us as comfortable as possible. The entire team look forward to welcoming you back on a future trip

Dear Nolwenn, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our breakfast and your room suited you. However, we wish your stay had been entirely satisfying. Rest assured, we have noted your comments and will consider them carefully for future improvements. We hope that you will choose to revisit us. Best regards

Thank you for your feedback! We appreciate you taking your time to let us know about your experience. We will look into the issues raised

Thank you for your feedback

Thank you for your feedback

Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your great feedback and have taken note of your comments on areas to improve.Have a lovely evening.

Thank you very much for your feedback. Have a nice evening ahead.

Thank you for taking the time to tell us about your recent experience at the Novotel London West. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I understand that you encountered an inconvenience with ... and please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should you give us another opportunity, please feel free to contact me directly and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Good Morning. Thank you for your feedback. We are really sorry that you stay wasn't pleasant this time,please allow me to apologies on behalf the entire Team. Have a great weekend .

Good morning. Thank you very much for your honest feedback. I will share it with entire team so we can improve our services. Have a great weekend.

Thank you for your feedback. We hope to welcome you back soon in the near future!

Thank you for your amazing review. We hope to see you soon again. Have a great day.

Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again in future.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for your review.We hope to welcome you back soon in our hotel and we will try our best to improve our service.

Thank you for the lovely rating. We are hoping to welcome you soon in the near future :)

, Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a lovely day. Sincerely, Warm regards, Alicja Guest Experience Manager

Thank you for your lovely feedback, we hope to welcome you back soon!

Thank you for your feedback! We hope to see you soon! Best Wishes, Guest Relations

Dear Barbara,Thank you for such a positive review.We are thrilled to learn that the facilities at Novotel London West met your expectations and that our team's service made your stay enjoyable. Your satisfaction with the cleanliness of your room and the condition of our hotel is heartening to hear, as we strive to maintain high standards. Additionally, it is gratifying to know that our room amenities contributed to your positive experience.It would be our pleasure to have you return on another occasion. Very best wishes,Ashleigh Hector, Guest Relations Executive

Dear Manika.Thank you very much for sharing your positive review.We are thrilled to hear that you found the hotel's condition to be up to the mark, and the service provided by our team to be exceptional. It is always heartening to know that our guests have had a memorable stay with us, enjoying the amenities and the ambiance that Novotel London West prides itself on.We all look forward to welcoming you back in the future.Kind regards,Kanny Diarra, Guest Relation Executive

Nahoko様。この度は、Novotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お客様が清潔で快適なお部屋を高く評価してくださり、大変嬉しく思います。ホテルの状態についても肯定的なご意見をいただき、スタッフ一同励みになります。サービスに関してもご満足いただけたようで、私どもの努力が実を結んだことを嬉しく思います。お部屋のアメニティも、ご満足いただきありがとうございます。エグゼクティブルーム以上ではバスローブやスリッパなどの追加アメニティをご用意しておりますが、全てのお客様に快適にご滞在いただけるよう努めております。またのお越しをお待ちしております。Kanny Diarra, Guest Relations Executive

Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations

Sehr geehrter Mehmet Engin,danke für den positiven Erfahrungsbericht zu unserem Hotel.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Odhi Johanes, Senior Guest Relations

Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Richard,Thank you for positively reviewing your time at our hotel.It's rewarding to hear that you had a memorable stay.We all hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Ben,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next visit.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations

Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Seiji 様この度は、Novotel London Westにご宿泊いただきまして、誠にありがとうございました。郊外にありながらもアクセスの良い点を評価をいただき、有難うございます。また、少し古さを感じられたご様子ですが、快適にお過ごしいただけておりましたら幸いです。またのお越しをお待ちしておりますOdhi Johanes, Senior Guest Relations

Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Seiji,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards of cleanliness and service.We look forward to welcoming you back.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Akio,Thank you for this kind review.We are delighted to hear that you found our rooms impeccably clean, and that the overall condition of Novotel London West met your expectations. It is particularly gratifying to know that our service contributed to your enjoyable stay.Our dedicated housekeeping team works diligently to maintain our high standards of cleanliness, and we are proud to provide a comfortable and modern environment for our guests.We are also pleased to offer a variety of amenities such as a state-of-the-art fitness room, a pet-friendly atmosphere, and convenient parking to enhance the guest experience.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Li,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again soon.Best regards,Odhi Johanes, Senior Guest Relations

Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations