Avis sur ibis London Excel Docklands
ibis London Excel Docklands
9 Western Gateway, Royal Victoria Dock, London, England
Avis
8,4
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
1 déc. 2023
Séjour de 3 nuits en novembre 2023
2/10 Horrible
Diaman Damoh Axel Lucien je
6 nov. 2023
Les points forts : Propreté
Diaman Damoh Axel Lucien je
Séjour de 2 nuits en octobre 2023
8/10 Bien
Amel
30 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amel
Séjour de 2 nuits en août 2023
10/10 Excellent
Raissa
Voyage en famille
6 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raissa
8/10 Bien
Eliott
7 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super !
Eliott
Séjour de 2 nuits en décembre 2021
Réponse de Aurelija Revuckaite, Guest Experience Manager le 15 déc. 2021
Hey hey, So nice of you to write to us. We are glad you enjoyed it all with us and hope to see you back very soon.
8/10 Bien
Jean Pierre
Voyage d’affaires
25 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un bel IBIS
Jean Pierre
Séjour de 3 nuits en novembre 2019
8/10 Bien
Voyageur vérifié
Voyage d’affaires
24 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique pour congrès à ExCel
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
10/10 Excellent
Sandeep
22 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent !
Sandeep
Séjour de 3 nuits en juillet 2019
Réponse de ER le 30 août 2019
Dear Sir/Madam,
Thank you for choosing our hotel!
We are glad to hear that you had a good experience and we are always looking for different ways of improvement!
We hope to see you soon again,
Best regards,
Ibis London-Excel Docklands.
8/10 Bien
maxence
9 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
maxence
Séjour de 3 nuits en juillet 2019
Réponse de Maria le 21 juil. 2019
Dear guest,
We very much appreciate your comments regarding your stay at the ibis London Excel Docklands.
It is always a pleasure to receive positive reviews. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind regards,
Maria | Front Office Team Leader
8/10 Bien
Nathalie, Caen
Voyage en couple
19 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathalie
Séjour de 3 nuits en avril 2019
Réponse de Eduardo Perez Front Office Manager le 23 avr. 2019
Dear Nathalie,
Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands.
We are looking forward to welcoming you soon.
Kind regards.
Eduardo Perez
Front Office Manager
10/10 Excellent
Voyageur vérifié
4 janv. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
10/10 Excellent
alexis
17 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon Etablissement ,personnel disponible agréable
alexis
Séjour de 4 nuits en décembre 2018
8/10 Bien
Voyageur vérifié
11 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel idéal pour un séjour professionnel
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
8/10 Bien
Eric
5 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel proche du centre de congrès.
Eric
Séjour de 2 nuits en novembre 2018
6/10 Satisfaisant
CHRISTOPHE
27 nov. 2018
CHRISTOPHE
Séjour de 3 nuits en novembre 2018
8/10 Bien
Anaïs
4 sept. 2018
Très bien
Anaïs
Séjour de 4 nuits en août 2018
8/10 Bien
Voyageur vérifié
12 août 2018
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Voyageur vérifié
Séjour de 4 nuits en août 2018
8/10 Bien
Voyageur vérifié
11 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juin 2018
8/10 Bien
Boutouil
28 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boutouil
8/10 Bien
David
13 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 4 nuits en février 2018
8/10 Bien
Voyageur vérifié
27 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfaisant
Voyageur vérifié
Séjour de 2 nuits en juillet 2017
8/10 Bien
José, Paris
15 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très sympa et agréable
José
10/10 Excellent
Christelle
14 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel agréable et calme
Christelle
10/10 Excellent
Eric
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 4 nuits en mai 2024
10/10 Excellent
Ernst Jan, Faversham
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ernst Jan
Séjour de 1 nuit en mai 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 13 mai 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel well-located with easy access to transportation and that you enjoyed a quiet night's rest. We strive to provide a convenient and peaceful experience for all our guests, and we're thrilled that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!
6/10 Satisfaisant
Jacqueline
Voyage en couple
6 mai 2024
Les points forts : Propreté
Jacqueline
Séjour de 2 nuits en mai 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 7 mai 2024
Thank you for your feedback!We're glad to hear that you had a pleasant stay with us for your show at the O2. We appreciate your comments regarding breakfast efficiency and the staffing situation at the bar. Your feedback is valuable to us, and we'll work on improving these aspects to enhance the guest experience.We're pleased to know that despite these challenges, our staff managed well, and we'll ensure they receive the support they need in the future.Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience next time.Warm regards,
8/10 Bien
Kenneth
4 mai 2024
Les points forts : Propreté et personnel et service
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 7 mai 2024
Thank you for your rating! We'll continue striving to make each stay even better. Looking forward to welcoming you back!
8/10 Bien
Kenneth
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Kenneth
Séjour de 3 nuits en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 30 avr. 2024
We're delighted to hear that you found our hotel's location to be great and that you felt it offered good value for money. We strive to provide our guests with both convenience and affordability, and we're thrilled that you had a positive experience. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay!
8/10 Bien
Thodur
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thodur
Séjour de 2 nuits en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 30 avr. 2024
Thanks for the 4/5 rating! We appreciate your feedback. If there's anything we can do to make your next stay even better, please let us know. We're always striving to improve and ensure our guests have a great experience. We hope to welcome you back soon!
8/10 Bien
ali
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ali
Séjour de 1 nuit en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 22 avr. 2024
Thank you for your rating. We appreciate your feedback. If there's anything specific we can improve upon to earn a higher rating next time, please let us know. We're committed to providing the best possible experience for our guests and value your input. We hope to have the opportunity to exceed your expectations during your next visit.
6/10 Satisfaisant
BRUNO, Richmond Hill
19 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
BRUNO
Séjour de 2 nuits en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 22 avr. 2024
Thank you for your feedback. We're pleased to hear that you appreciated our excellent location and the convenience of having the train station right at our doorstep, as well as our friendly staff. We apologize for the delay in cleaning your room on the second day of your stay. Your comment is valuable to us, and we'll review our housekeeping procedures to ensure that such delays are minimized in the future. We appreciate your understanding and hope to welcome you back for an improved experience next time.
4/10 Médiocre
Chloe
14 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chloe
Séjour de 1 nuit en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 15 avr. 2024
Thank you for bringing this to our attention. We sincerely apologize for the intrusion and the lack of explanation provided by our staff. This is not the level of service we strive to provide to our guests. Rest assured, we will investigate this matter internally and take appropriate measures to ensure it does not happen again. We value your feedback and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excellent
Tim
13 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 15 avr. 2024
Thank you so much for the 5/5 rating! We're thrilled to hear that you found our hotel handy and that you had a positive experience. If you ever find yourself in the area again, we'd be delighted to welcome you back for another great stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Derek
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Derek
Séjour de 4 nuits en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 15 avr. 2024
Thank you for your 5/5 rating! We're delighted that you had a positive experience overall, despite the inconvenience you encountered. Your satisfaction is our top priority, and we'll continue striving to provide excellent service. If you have any further feedback or need assistance in the future, please feel free to reach out. We look forward to hosting you again!
10/10 Excellent
Stephen
8 avr. 2024
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 30 avr. 2024
Thank you for the perfect 5/5 rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to hosting you again soon for another wonderful stay!
4/10 Médiocre
Amelita
3 avr. 2024
Les points forts : Personnel et service
Amelita
Séjour de 1 nuit en mars 2024
Réponse de Aurelija Revuckaite, Guest Experience Manager le 8 avr. 2024
We apologize for the disturbance caused by other guests during your stay. We strive to ensure a peaceful and comfortable environment for all our guests and regret that your experience was impacted by noise and disturbances. Your feedback regarding the room and pricing is valuable to us, and we will use it to make improvements where possible. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.
10/10 Excellent
Richard
Voyage en groupe, Voyage en couple
24 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Siu Sum, Sham Shui Po, Kowloon
23 mars 2024
Siu Sum
Séjour de 3 nuits en décembre 2023
Réponse de Aurelija Revuckaite, Guest Experience Manager le 8 avr. 2024
Thank you for the perfect rating! We're thrilled to hear that you found our hotel clean and comfortable during your stay. Your satisfaction is our top priority, and we hope to provide you with the same level of excellence on your next visit. We look forward to welcoming you back soon!
6/10 Satisfaisant
Leonard
19 mars 2024
Les points forts : Propreté
Leonard
Séjour de 5 nuits en mars 2024
2/10 Horrible
Gary
Voyage en famille avec de jeunes enfants
11 mars 2024
Gary
Séjour de 1 nuit en mars 2024
10/10 Excellent
piers
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
piers
Séjour de 3 nuits en février 2024
6/10 Satisfaisant
Gemma
Voyage en groupe
25 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Won't be staying again
Gemma
Séjour de 1 nuit en février 2024
Réponse de Liliana le 25 févr. 2024
Dear Gemma,We sincerely apologize for the inconveniences you experienced during your stay at our hotel. It is disheartening to hear about the issues with the bathroom tap and the unpleasant odor of the water. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations.We have taken immediate action to investigate and address the concerns raised regarding the water quality and have engaged our maintenance team to rectify the situation promptly. Additionally, we appreciate your diligence in bringing this matter to our attention, and rest assured that we are taking steps to prevent any recurrence.Please accept our sincere apologies for the impact this had on your stay, especially after your night at the O2. We understand the importance of a comfortable and enjoyable experience for our guests, and we are committed to making things right.We have noted your room number and the details of your complaint. Our team is actively working on resolving the issue, and we will be in touch with you at the earliest to provide a resolution and address any further concerns you may have.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Best regards,Team Ibis London Excel
8/10 Bien
Amanda
24 févr. 2024
Amanda
Séjour de 2 nuits en février 2024
10/10 Excellent
Esther
21 févr. 2024
Esther
Séjour de 1 nuit en février 2024
Réponse de Raihan le 25 févr. 2024
Thank you for choosing to stay at Ibis London Excel. We hope to welcome you back to our hotel again. Best regardsRaihan
8/10 Bien
Abbie
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abbie
Séjour de 2 nuits en février 2024
Réponse de Raihan le 25 févr. 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient for exploring London. It's fantastic to know that you appreciated the cleanliness, friendly staff, and proximity to the DLR station. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ibis London Excel!Best regardsRaihan
10/10 Excellent
David
18 févr. 2024
David
Séjour de 1 nuit en février 2024
Réponse de Raihan le 25 févr. 2024
Thank you for choosing to stay at Ibis London Excel. We wish to welcome you back soon!Kind regardsRaihan
6/10 Satisfaisant
Olusegun
17 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Olusegun
Séjour de 1 nuit en février 2024
Réponse de Raihan le 25 févr. 2024
Thank you taking time to review us. We hope you enjoyed your stay at Ibis London Excel. Looking forward to welcoming you back on your next stay with us. Best wishesRaihan
10/10 Excellent
Marta
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marta
Séjour de 1 nuit en février 2024
Réponse de Liliana le 25 févr. 2024
Dear Marta,Thank you so much for your kind words! We are delighted to hear that you had a wonderful visit. Your positive feedback truly brightens our day. We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back soon.If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to serving you again in the future.Warm regards,Team Ibis London Excel
10/10 Excellent
Trevor
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevor
Séjour de 1 nuit en février 2024
Réponse de Liliana le 25 févr. 2024
Thank you for taking time to let us know about your stay. We are happy to see that you enjoyed your stay with us. We wish to welcome you back to Ibis London Excel, next time business brings you back to the area. Kind regardsTeam Ibis London Excel
10/10 Excellent
Summer
14 févr. 2024
Summer
Séjour de 1 nuit en février 2024
Réponse de Liliana le 25 févr. 2024
Dear SummerThank you so much for taking the time to share your positive feedback. We're thrilled happy that you enjoyed stay with us. We look forward to welcoming you back in the future.Best regards,Team Ibis London Excel