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Avis sur Hyatt Place London Heathrow Airport

4 out of 5
Hyatt Place London Heathrow Airport
The Grove, Bath Road, West Drayton, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1383 avis sur 2139." "
Note des voyageurs de 8 (Bien), d’après 543 avis sur 2139." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 2139." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 2139." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 2139." "

9,4/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing more to say
Séjour de 1 nuit en mai 2024

10/10 Excellent

Benoit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spot when you have to take a flight early in the morning.
Séjour de 1 nuit en avril 2024
Réponse de Rebecca Maher Front Office Manager le 30 avr. 2024
Dear Benoit,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is wonderful to hear that we are such a convenient option for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Patrick

Séjour de 1 nuit en mars 2024
Réponse de Rebecca Maher Front Office Manager le 6 mai 2024
Dear Patrick,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Vincent

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Rebecca Maher Front Office Manager le 9 févr. 2024
Dear Vincent,Thank you for your review of your recent stay with us and for scoring us 8 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

manon, LAVAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Rebecca Front Office Manager le 11 oct. 2023
Dear Manon,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Benoit

Séjour de 1 nuit en septembre 2023
Réponse de Rebecca Front Office Manager le 16 oct. 2023
Dear Benoit,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

pierrette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La cuisine est tres bonne
Séjour de 1 nuit en août 2023
Réponse de Rebecca Front Office Manager le 23 août 2023
Dear pierrette,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

pierrette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
super les employés sont vraiment très gentils et intentionnés.
Séjour de 1 nuit en août 2023
Réponse de Rebecca Front Office Manager le 23 août 2023
Dear pierrette,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you enjoyed your stay. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Theodore

Séjour de 1 nuit en août 2023
Réponse de Rebecca Front Office Manager le 7 août 2023
Dear Theodore,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Gerard, Longueuil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Rebecca Front Office Manager le 9 juin 2023
Dear Gerard,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Chakiba

Séjour de 1 nuit en mars 2023
Réponse de Rebecca Front Office Manager le 27 mars 2023
Dear Chakiba,Thank you for your review of your recent stay with us.We are glad to hear that you enjoyed your stay.We look forward to welcoming you back again in the future.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Harold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté, bon service et aéroport facile d'accès par le transport public
Séjour de 1 nuit en mars 2023
Réponse de Rebecca Front Office Manager le 20 mars 2023
Dear Harold,Thank you for your review of your recent stay with us.It is great to hear that you enjoyed your stay and we greatly appreciate you taking the time to provide us with your feednack.We hope to be welcoming you back again soon.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Harold

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propriété et le service
Séjour de 1 nuit en mars 2023
Réponse de Rebecca Front Office Manager le 14 mars 2023
Dear Harold,Thank you for your review of your recent stay with us.We greatly appreciate you taking the time to provide us with your feedback.We look forward to welcoming you back again soon.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect layover sleep
Very comfortable bed and pleasant room. Staff is also very kind and helpful. Best way to get there is the public bus, but it is not clear how you catch that bus from the airport.
Séjour de 1 nuit en décembre 2022
Réponse de Rebecca Front Office Manager le 20 déc. 2022
Dear Frederic,Thank you for your review of your recent stay with us. We were delighted upon reading your review that you had a perfect stay with us from your interactions with our amazing team members to the comfortable bed.We hope you will be back to stay with us again soon.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Alain

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2022
Réponse de Rebecca Front Office Manager le 25 oct. 2022
Dear Alain,Thank you for your review of your stay with us.We do hope you will be back to stay with us again.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Loredana

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en octobre 2022
Réponse de Rebecca Front Office Manager le 25 oct. 2022
Dear Loredana,Thank you for your review of your recent stay.We are glad you enjoyed your time with us.Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Françoise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous sommes arrives tard ! Donc surtout la chambre. Parfaite; salle de bain parfaite
Séjour de 1 nuit en octobre 2022

10/10 Excellent

david

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

Abdoulaye

Séjour de 3 nuits en novembre 2021

6/10 Satisfaisant

Eddy

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Correct
Hotel correct mais avec un restaurant assez limité en terme de choix. Je trouve dommage que pour un hôtel si proche de l'aéroport le déjeuner ne commence qu'à 6h30 du matin. L'intérieur mériterait un rafraichissement, c'est relativement ancien.
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Raphael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Lourdes Perera le 16 juil. 2021
Dear Raphael, Thank you very much for taking the time to share your scores with us.

10/10 Excellent

Allan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After 21 days driving the UK and staying at 10 different accommodations the Hyatt at Heathrow was the perfect way to spend our last night in UK. The rooms were perfect to relax before a 24 hours of travel ahead of us. Great breakfast followed by a workout in well appointed Gym.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Betty

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to the airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Restaurant was good. Location didn’t offer much
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Yehuda, Skokie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rafael, Miami

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amazing staff, At the front desk Lucia was very friendly and explained to us every detail of the hotel that we should know, in the restaurant area everyone was very helpful, especially I don't remember her name but I know he was from Moldova.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Rafael,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is always the best feedback we can possibly receive when one of our guests gives a personal shout out to our amazing team. We will be sure Lucia is recognized for her amazing service. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Anthony,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great that you found our hotel to be so conveniently located for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Andre-Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean hotel. Welcoming and helpful reception staff. Rooms small but clean and functional. Quiet. Easy walking access to restaurants. Only lowlight not fault of hotel is I took the hotelhoppa to get there. They don’t stick to a schedule, took forever. Take London bus instead U3 or A4.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Andre-Michel,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that your experience here at Hyatt Place was so wonderful. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although close to the airport, a few minutes by bus, it was amazingly quiet. Had such a good night sleep. Stayed for 2 nights and would definitely stay there again.
Séjour de 2 nuits en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Marcia,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We are delighted to hear that you had such a wonderful experience here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Brenda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to the airport but seemed a bit worn compared to other Hyatts.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Brenda,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We greatly appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Dorlis

Great
Séjour de 2 nuits en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Dorlis,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was easy and quick to access by public transit
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Monica,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to find that our location suited your needs perfectly. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick check-in. Poor service in the lounge/bar in the afternoon (~4:00 pm). Breakfast was adequate quality (less than satisfactory) and expensive.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Donna,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Cyrus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Cyrus,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great that you found our location to be so convenient for your travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Shiva

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Lobby had a great bar.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Shiva,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

2/10 Horrible

Graham

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Arrived for an overnight stay before an early morning flight only to be told there was no water available in the hotel. No alternative accomodation or refund was offered. Appalling service.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Graham,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver. We apologise for the disruption caused by the emergency engineering work that took place during your stay.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was friendly, the gym was decent for a hotel gym, and navigating wasn’t too hard.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Tyler,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful stay here at Hyatt Place. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Michelle

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Michelle,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Miguel, Hawthorne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel 🏨
Séjour de 2 nuits en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Miguel,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked being able to get food 24hrs.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Adam,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is extremely well kept and clean. We like to stay here the night before a morning flight because it's so easy to get to Heathrow.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Debra,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that when traveling through Heathrow you choose to stay with us. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté et équipements
Was a lovely lively hotel nice bar area and a holiday feel
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Angela,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is wonderful to hear that you had such a great stay. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

6/10 Satisfaisant

Dr. Bryan

Les points forts : Personnel et service
Bathroom needs updating. Staff great! Bed nice and comfortable. Easy access to airport. Internal soundproofing could be better.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 21 mai 2024
Dear Dr Bryan,Thank you for your review of your recent stay with us and for scoring us 3 out of 5. While it is great to hear that our staff were able to make your stay so wonderful we do appreciate your feedback on the areas where we can improve our guest experience. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 20 mai 2024
Dear Maureen,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 20 mai 2024
Dear Paul,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Ellen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a quick overnight stay after arriving from a cruise and departing from LHR. The check in was quick and easy. Staff were efficient and friendly. The room was great (anking room that overlooked the airport). Despite looking at planes landing & departing, we didn't hear a sound. Great insulation! The restaurant down stairs was very nice with friendly service and two menus to choose from; regular restaurant menu and a more casual bar menu. The food was very good and served hot and promptly.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 20 mai 2024
Dear Ellen,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We are delighted to hear that you had such a great experience even if it was only for just a quick one night stay.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Navdeep

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have spent good time of my life there…
Séjour de 6 nuits en avril 2024
Réponse de Rebecca Maher Front Office Manager le 20 mai 2024
Dear Navdeep,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything we needed for one night
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 20 mai 2024
Dear Emma,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that we had everything you needed for your stay. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great to have a shuttle to and from the airport although we still had to pay for it. All was good except if you plan to take the shuttle back to the airport go extra early. The shuttle made at least 10 stops before arriving at the airport.
Séjour de 1 nuit en mai 2024
Réponse de Rebecca Maher Front Office Manager le 16 mai 2024
Dear Sarah,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We greatly appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport