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Avis sur Villare Leicester City Centre Hotel

4 out of 5
Villare Leicester City Centre Hotel
19 St. Nicholas Place, Leicester, England

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 80 avis sur 216." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 216." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 216." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 216." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 216." "

7,8/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Aurélie

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Pas d’eau chaude, négociation jusqu’à 23h pour avoir une solution, il ne me change pas de chambre mais me propose de me doucher dans une autre chambre le lendemain, la flemme de faire le ménage et de me proposer de changer de chambre. Bref, aucune compensation Pas top
Séjour de 1 nuit en janvier 2023

10/10 Excellent

BABOT

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

8/10 Bien

Tim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were lovely, the room was very nice although the "soundproofing" wasn't very soundproof. I would certainly stay again 👍
Séjour de 1 nuit en mars 2024

4/10 Médiocre

susan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Roselyn

Voyage en couple
Les points forts : Personnel et service
We had a room at the back which was very quiet but I believe the ones at the front you can hear noise from the road. The manager was extremely accommodating.
Séjour de 6 nuits en février 2024

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a very good experience at this hotel. It was a beautiful room and I didn't experience any of the negative stuff someone else has written - someone out there is being a bit of a ***** to post all that nonsense! The hotel was clean, the room was perfect, the staff were really helpful and I will definitely be staying here again.
Séjour de 1 nuit en février 2024

2/10 Horrible

Carla

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel room was dirty and full of mould. I paid for an executive room, the only thing different was it was slightly bigger than the standard, which my daughter stayed in. Instructions were unclear for car park and was instructed different instructions by three different members of staff, which resulted in us paying £24 for parking for one night, rather than the £6 stated. On arrival to Leicester we got a little confused whether we should drive down the road which states ‘just for lorries’. I called the number for hotel. It doesn’t work. No one was available at desk on arrival. £85 for a night in an unclean room that had nearly a full beard from the last guests face in the sink. Mould on windows and in bathroom. Among other things, there was no hair straighteners as stated, plug sockets didn’t work, no soap left in shower, half a toilet paper for us. The good points! The tv worked so did Netflix. Would not recommend!.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en janvier 2024

2/10 Horrible

John

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property not 4 star, false advertising

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Keep looking
Sorry, tired and smelly, takes a lot for me to complain normally I just get on with it, but this place is a joke. Reception is on the top floor, the lift takes on average 5 minutes to take you from the ground floor to level 3…. Then you have to wait an age for it to come back once you’re checked in. My room was supposed to be deluxe, it had no working heating, it absolutely stank, it was a mixture of drain and chucking paint at some battered old mouldy walls, the flooring was mucky, the shower head looked like it hadn’t been cleaned since ww2 and it did make me wonder if I would survive the ordeal. You should never feel muckier coming out of a shower than when you first went in it. One good point was the TV, someone who had previously been subject to that room left their Netflix logged in… cheers. They have tried to make an effort with redecorating but you shouldn’t roll a turd in glitter.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tin Ching

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Mouna

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Jason

Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

vinay

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Tracey

Les points faibles : Infrastructures et conditions de l’hébergement
Great location, but tired and in need of updates.
The hotel is in a great location for access to everything related to King Richard III. However, reception was unattended at 1pm and multiple phone calls were not answered. Our room, which had a balcony and city view, was tired and in need of several Basic repairs. I would not recommend it to those who are expecting luxury accommodation - as described on their website.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Anisa

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not happy with this hotel we did not stay due to giving us a room that stank and not the room we booked online so they quickly upgraded us just to have the same issue we didnt end up staying in this hotel now they are refusing a refund after not staying or using the facilities poor hotel would not recommend
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Phil

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Mayuri

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Monika

Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great i loved it
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Monika

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location for a city centre weekend away
Great city centre location hotel, clean, quaint, friendly staff, other than a blown bulb on arrival to room we couldn't fault it, perfect for a one night or weekend stay in Leicester
Séjour de 1 nuit en novembre 2023

8/10 Bien

David

Séjour de 1 nuit en novembre 2023

2/10 Horrible

sheree

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Avoid this Hotel!!! Mouldy stained pillows, the room was was not clean and the drain in the bathroom was blocked. Mouldy stained pillows is just not acceptable!!!!!!!! Contacted the hotel to share my experience and after ignoring me for few weeks , they told me there is nothing they can do about it.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The websites describe this as a four star hotel and I can't see how that is. There are some terrible reviews that we only saw after we'd booked but we actually had a very pleasant time there, over two nights. Good location. Good big bed too, slept well, not much noise even with the lift right next door to us. We were at the back, with a view of a bare brick wall, away from the weekend post-pub stuff out front. Weird square cushions instead of pillows. There were two safes in the room, neither of which worked, a fridge that worked well but had nothing in it, and a kettle but no coffee sachets supplied. Lots of storage space that we didn't really need and the room was spacious, with a good big bathroom off. Good shower. It was average. Next time, we'll find somewhere above average, that's better value for the money.
Séjour de 2 nuits en novembre 2023

2/10 Horrible

KATHRYNE

Les points faibles : Confort de la chambre
Never stop here again
Booked a deluxe room with king bed and city view with balcony but was given room on second floor looking out at a Wetherspoons pub when I showed the reception the pictures on hotels.com of the room I had booked the reception said I don’t allocate the rooms tea and coffee was pathetic so had to go to reception to ask for them went to wash and sink was blocked off to reception again and the receptionist said she would sort it out which she did personally as she was the only staff member on duty
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Iris

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Loved the room, however the fragrance in the ac was a tad strong. Noisy pub across the street into the wee hours was not ideal but great location for central Leicester.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

AMANVIR

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Kate

Les points forts : Propreté, personnel et service, équipements
There was no blind in the bathroom in room 14 which meant you could clearly be viewed in the shower from another overlooking room. Room.was too warm and air conditioning comtroller wouldnt work.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Danny

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Disappointed
Second trip here. This time I chose a smaller room. Pictures showed a kettle but none in the room. Spoke to staff but they couldn't accommodate at all I asked to speak to a manager which she said she would pass on but nothing came from that. Other issue's were the bed was made but inside out (so was pillow) and a strong smell of cigarette smoke in the bathroom. Not sure where it was coming from as no window. Overall disappointed with lack of interest by the management and although they have nos cganged the eordjng tk show no tea/coffee in that room, the photo still shows it which is therefore misleading and untrue
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Simran

Séjour de 1 nuit en octobre 2023

10/10 Excellent

CLAIRE

Les points forts : Propreté, personnel et service, confort de la chambre
well worth the money, very good service
Very good location for city centre Staff extremely helpful Room was a good size with comfy bed Decor is a little tired but that is not a complaint, it did not affect our stay at all facilties were good
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Chelsey-marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely amazing room really pleased and loved the little jouned seating area
Séjour de 1 nuit en octobre 2023
Réponse de Team Villaire le 13 oct. 2023
we are glad you had great stay with us and thank you for the great review! we hope to see you with us again in the near future.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not good
Stayed only 1 night. Bearing in mind that I booked a Deluxe room… The room was dirty, bathroom unwashed. Dust and staines everywhere in the room on carpet, walls, light switches, desk, side tables. I moved the side table to reach the plugs on the wall… well I wish I didn’t! So dirty. The coffee tray was filthy. The hair dryer was lethal! dirty and visibly broken and making an awful noise when I tried to turn it on. I obviously turned it off straight away. I felt like it was going to blow in my face. Not a great experience. Would not recommend and certainly will not return!
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Myles

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Booked a room with a king bed, on arrival it was a room with a double bed went to reception and was told I could have a refund. There was no time to book a other hotel. We ended up staying. Room was dusty, lights bulbs needed replacing. This hotel is not worth the price. Won't be staying there again.
Séjour de 1 nuit en septembre 2023

8/10 Bien

AMANDA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Antoine

Les points forts : Personnel et service
Needs updating
Séjour de 3 nuits en septembre 2023

8/10 Bien

emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nightmare check in, hotel reasonable.
From roof terrace
Séjour de 1 nuit en septembre 2023

8/10 Bien

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great one night stay for an early morning graduation ceremony. Perfectly placed and a good price.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Kingsley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 2 nuits en septembre 2023
Réponse de Team Villaire le 12 sept. 2023
Thank you, hoping to host you soon.

6/10 Satisfaisant

Parminder

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Good communication before stay. Great views.
Séjour de 1 nuit en septembre 2023
Réponse de Team Villaire le 12 sept. 2023
Thank you, hope to host you soon.

6/10 Satisfaisant

laurence

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointing stay.
Air conditioning did not work in first room which was changed without complaint. Not much better in second room. TV volume locked at a very low level and could not be adjusted.. No toilet roll holder and half of the flushing button missing. Staff were very friendly and helpful but overall a very disappointinh stay.
Séjour de 2 nuits en septembre 2023
Réponse de Team Villaire le 12 sept. 2023
Thank you for your feedback, we're sorry to hear about the difficulties you've faced and escalate the matter.

10/10 Excellent

Dipak

Les points forts : Propreté
Séjour de 1 nuit en septembre 2023

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spacious rooms. Distinctive smell in corridors
Séjour de 4 nuits en août 2023
Réponse de Team Villaire le 12 sept. 2023
Thank you, hope to host you soon. We'll work on your feedback.

8/10 Bien

Adele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girls on reception were excellent when changing our room due to the air conditioning leaking, very kind and quick to act! The room itself was clean and cosy, with a nice size shower.
Séjour de 1 nuit en août 2023
Réponse de Team Villaire le 12 sept. 2023
Thank you, hope to host you soon.