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Avis sur Crown Hotel Harrogate

3 out of 5
Crown Hotel Harrogate
Crown Place, Harrogate, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 388 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 403 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1003." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

James

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant experience. Room was spacious and very comfortable. Fantastic access to downtown Harrogate restaurants and pubs.
Séjour de 5 nuits en mai 2024
Réponse de Vicky le 26 mai 2024
We are thrilled to hear that you have enjoyed your stay with us. Thank you so much for your positive feedback and we hope to see you again in the future.

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the center. Harrogate had good shope pubs and independent restaurants. Breakfast at hotel very good.xx
Séjour de 2 nuits en mai 2024
Réponse de Vicky le 20 mai 2024
Thank you for your feedback. We are thrilled to hear that you have enjoyed your stay with us and we hope to see you again in the future.

2/10 Horrible

Roy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Vicky le 16 mai 2024
We are sorry to hear that you did not enjoy your stay with us. We would appreciate if you could get in touch with us in order to tell us what you did not enjoy about your stay just so that we can improve ourselves for the future. Thank you for your feedback and we hope to hear back from you shortly.Kind regards.

4/10 Médiocre

phil

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
In a good location, good sized room and comfy bed etc but needs to improve some of the basics. Room had not been hoovered including bathroom. Toilet could have been cleaner and shower leaked. Ceiling needed a fix as a couple of leaks from above in evidence. Tolerable for a couple of nights but couldn’t stay longer.
Séjour de 2 nuits en mai 2024
Réponse de Vicky le 13 mai 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Vicky le 7 mai 2024
Thank you for your feedback. We are thrilled to hear that you have enjoyed your stay with us. Thank you once again and we hope to see you again in the future.

10/10 Excellent

Alison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand building. Comfortable beds. Great breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Sukanya le 28 avr. 2024
Thank you for your review. We hope to see you again soon in the future.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An Historic Hotel that really makes you feel part of the history. Price was great, Restaurant food fantastic.
Séjour de 1 nuit en avril 2024
Réponse de Vicky le 23 avr. 2024
Thank you for your feedback. We are thrilled that you have enjoyed your stay with us and we hope to see you again in the future.

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Reception Team le 20 avr. 2024
Good evening, Thank you for your review. We hope to you again soon!

8/10 Bien

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spacious hotel, paid extra for an executive room, which was large but not impressive. No remote for the tv, asked at eception but it didn't materialise. Parking very restricted
Séjour de 3 nuits en avril 2024
Réponse de Vicky le 13 avr. 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Médiocre

Pamela

Suite reserved:not like website - aged furniture /scuff marks/stained curtains. Hot water - advised to run (hot) tap on both sink and bath for 10 mins...We left a day early.... then email with "evidence of smoking" (2 photos 2 bits of?)Tried to adopt full charge for 3rd night re spurious smoking charge.. We don't smoke! Never again
Séjour de 3 nuits en avril 2024
Réponse de Sai le 24 avr. 2024
We will be addressing your concerns.

10/10 Excellent

Robert, Brighton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is ideally situated and close to the shops. Although there is limited parking, we managed to park on site. We didn't have dinner in the hotel, but we did have breakfast, which was very nice. We have visited Harrogate many times over the years and have always wanted to stay at the hotel. We have now done so - and will do again next time we are in the area.
Séjour de 1 nuit en avril 2024
Réponse de Vicky le 13 avr. 2024
We are thrilled to hear that you enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Vicky le 31 mars 2024
We are happy to see that you have enjoyed your stay with us. Thank you for your positive feedback and we hope to see you again in the future.

4/10 Médiocre

Philip

Bedroom above the ballroom with loud music playing no notice of the event when booking .the bedrooms in at part of hotel should be for event officials if staying
Séjour de 2 nuits en mars 2024
Réponse de Vicky le 11 mars 2024
We are very sorry about your experience with us during your stay. We hope to better ourselves in the future based on the feedback you have provided us with. Thank you and we do hope to see you again in the future.Thank you.

10/10 Excellent

Bernard

Séjour de 1 nuit en février 2024
Réponse de Vicky le 26 févr. 2024
We are thrilled to see that you have enjoyed your stay with us. Thank you so much for your feedback and we hope to see you again in the future.

8/10 Bien

David

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Vicky le 26 févr. 2024
We are happy to see that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 Bien

Tim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Vicky le 22 févr. 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Thank you.

6/10 Satisfaisant

Andrew

Careless
Set of room was careless, dressing table in wrong place for plugs and also had a board down the back so had to physically pull it away from wall to plug hair dryer in. Settee was in bay window when a table and 2 chairs would have been better for guests to look out of the window. Settee would have been better where dressing table is and dressing table moved to wall that had a plug socket half way up the wall so you could plug hair dryer in without having to manhandle the table. Because this was not done when putting furniture in the room shows a lack of care for guests.
Séjour de 1 nuit en février 2024
Réponse de The Crown Hotel Team le 17 févr. 2024
Thank you for your feedback. We will take it into consideration when making future improvements to the hotel.

6/10 Satisfaisant

JACQUELINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ROOM TOO SMALL
HOTEL IS OLD BUT LOVELY AND CLEAN STAF FRIENDLEY ONLY DOWNSIDE WAS WEN WERE BOOKED IN A COMFORT DOUBLE ROOM THE ROOM WAS FAR TOO SMALL DOUBLE BED WAS UP AGAINST THE WALL SO AWKWARD TO GET OUT OF BED DURING NIGHT
Séjour de 2 nuits en février 2024
Réponse de Vicky le 14 févr. 2024
Hi there, I have just checked your booking and you have in fact booked a cozy double room, where the beds are pushed up against the wall. Our regular doubles have just a standard double with access to the bed from both sides. Cozy doubles do tend to be a little bit cheaper than regular doubles as well.

10/10 Excellent

marlene

Séjour de 3 nuits en février 2024
Réponse de reception le 20 mars 2024
Thank you! We are glad you enjoyed your stay with us!

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely Breakfast and fantastic central location
Séjour de 1 nuit en février 2024
Réponse de Vicky le 4 févr. 2024
We are thrilled to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing location. Comfortable. Good staff. Fantastic room
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 3 févr. 2024
We are delighted to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Looking a bit tired but still a lovely clean hotel. Pillows were a bit uncomfortable. Also although I had paid the £20 each for the meal upgrade my husband was asked for it again on departure lucky I was there and could prove I had already paid
Séjour de 1 nuit en février 2024
Réponse de Vicky le 3 févr. 2024
Thank you for your feedback.

8/10 Bien

Dave

Les points forts : Propreté et personnel et service
Thank you
So grateful for the staff notifying us before we left Harrogate that we had left an iPad. Thank you Wonderful service
Séjour de 1 nuit en février 2024
Réponse de Vicky le 3 févr. 2024
We are happy to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

William

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Obviously an old building with lot's of character. Excellent location, could not fault anything. Only had breakfast which was very nice. Dog friendly which suited us as we could take our little pooch with us.
Séjour de 3 nuits en janvier 2024
Réponse de Vicky le 29 janv. 2024
We are happy to hear that you have enjoyed your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was for an anniversary... from the moment we were checked in the service was second to none...each and every member of staff was superb... polite...courteous... professional..hotel itself is in an immaculate condition...the house keeping was 100% ...we ate both breakfast and evening dinner.. thoroughly enjoyed both... keep up the good work... regards Catherine Mahony...
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 29 janv. 2024
We are thrilled to hear that you enjoyed your stay with us. Thank you for your generous feedback and we hope to see you again in the future.

8/10 Bien

Stephanie

Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 29 janv. 2024
We are happy to see that you have enjoyed the majority of your stay with us. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

Ann

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Only down side to this hotel is the parking
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 28 janv. 2024
Thank you for your feedback. We are happy to hear that you have enjoyed your stay with us and we hope to see you again in the future.

8/10 Bien

Lee

Voyage en groupe
Les points forts : Propreté et personnel et service
Rooms are a bit dated, if you have trouble getting in to the shower ask for an accessible room. Beds a bit small but on the whole it does the job!
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 28 janv. 2024
Thank you for your feedback. We are happy to hear that you have enjoyed the majority of your stay and we hope to see you again in the future. Thank you.

10/10 Excellent

Sarah

Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 29 janv. 2024
Thank you for your feedback. We are thrilled to see that you have enjoyed your stay with us and we hope to see you again in the future. Thank you

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 29 janv. 2024
Thank you so much for your review. We hope to see you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 night break
A very comfortable hotel within 5 minutes walk of the town centre. The service is always great too. Another fantastic stay at the Crown hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel, great location.
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bien

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charming Hotel Stay
Beautiful building with a charming reception and foyer. Large rooms with comfortable beds. Less on eco-friendliness as the rooms were large and single pane glass. Very pleasant staff
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Old and charming
It's a old hotel, but that's what makes it so charming and interesting, we loved the history and the decoration
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bien

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit noises due to Xmas parties, but it was Xmas. Breakfast was not too good due to buffet breakfast was cold. Otherwise everything else was good.
Séjour de 1 nuit en décembre 2023
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

4/10 Médiocre

Debbie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

8/10 Bien

Feras

Voyage en couple
Nice and quiet area
Séjour de 10 nuits en décembre 2023
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great, exept breakfast
Nice looking hotel oozing old fashioned charm. Small car park but was lucky and managed to get a bay. Had a suite on second floor and found it roomy and comfortable. Excellent location for exploring Harrogate. Only downside was the quality of the cooked breakfast, limited choice, serve yourself buffet, no black pudding, no mushrooms, no fried eggs, no hash browns, what was available was over cooked hard sausages, over cooked bacon, scrambled eggs, potato pieces, tomatoes and beans which were only on the warm side, pity really, but all in all we enjoyed our stay. Not to mention nice friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bien

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

6/10 Satisfaisant

Steve

Voyage en couple
Les points forts : Personnel et service
It really needs some money spending on the rooms, just so poor, out dated and tired, what a shame
Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

4/10 Médiocre

Gerard

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updating !
Very dated hotel. Nothing ‘Executive’ about the Executive room we booked . Breakfast awful , everything had been mass produced early and was sitting under hot lamps . Bacon cremated and sausages dry . Fried eggs been under lights for over an hour and were like bullets . Hot drinks options good .
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

10/10 Excellent

Neil

Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Cliff

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

8/10 Bien

Neil

Séjour de 2 nuits en janvier 2024
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

8/10 Bien

Martin, London

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand old hotel, a trifle faded but still a perfectly comfortable and straightforward place to stay. Very good location.
Séjour de 1 nuit en décembre 2023
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback. We are happy to see that you have enjoyed your stay with us.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel lovely friendly staff room was great breakfast was delicious will definitely be going back
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 18 janv. 2024
Thank you Susan for your lovely review of your recent stay with us. We look forward to welcoming you back again in the near future!Kind regardsThe Crown Hotel team

8/10 Bien

Norman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Crown Hotel, Harrogate
The Crown Hotel, Harrogate is perfectly situated for retail therapy and restaurants. Parking is limited at the hotel and on street parking close by requires a parking token which should be available from reception but they didn’t have any during our stay. Hence I had to park my car about a mile away from the hotel. I can certainly recommend breakfast which was hot, well presented and plentiful. The bedroom was clean, comfortable and well decorated.
Séjour de 1 nuit en décembre 2023
Réponse de Vicky le 26 janv. 2024
Thank you for your feedback.

8/10 Bien

Neil

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Very good, but could easily be better
The Crown provides an excellent base to visit Harrogate. Parking is always an issue but due to my partner’s disability we were allocated a space for the final two nights. We did not eat in the hotel but we met members of her family in the lounge which was very comfortable. The room we had was the best we have had in several stays but the television didn’t work (didn’t miss it at all) and the shower was never warm and the flow was very poor. Every member of staff we met was excellent and very friendly. I have little doubt we will stay at The Crown again, hopefully the shower will be better next time.
Séjour de 3 nuits en décembre 2023
Réponse de Reception Team le 18 janv. 2024
Thank you Neil for your review of your stay with us! We apologise about the issues you encountered but we are happy to hear you will be returning to us. We look forward to seeing you then!Kind regardsThe Crown Hotel