Marriott Hotels & Resorts à Chicago

« The front desk employee checking us in was extremely rude and cold. Didn’t explain anything. Room was disgustingly dirty- bathroom floor had hairs and dirty footsteps. Room smelled like mold. Absolutely no phone service and wifi was non existent. Elevators wouldn’t work properly. When we checked out earlier than what we paid for, no one asked why, if there’s anything they can do or anything. And anytime I said anything, they said we can’t do anything, you booked through a 3rd party »

« This was a trip down memory lane, stayed at this resort when the kids were little, 24 years ago. Today the resort frankly speaking feels neglected. Reception was friendly but the hallways and rooms feel dated (popcorn ceiling, ‘dusty’ color of carpets). No amenities in the room (coffee maker or Keurig absent, no safe, etc.). Many hotels now offer hand showers, not here. While the usual wall mounted dispensers of shampoo, body wash and conditioner were present, at the the sink a small soap bar...