Chambre Standard avec lits jumeaux | Bureau, espace de travail pour ordinateur portable, rideaux occultants

Avis sur Crystal Hotel

3.5 out of 5
Crystal Hotel
167-169 Hills Rd, Cambridge, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 130 avis sur 309." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 309." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 309." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 309." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 309." "

8,4/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

JOSE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil et service très disponible et sympathique.
Séjour de 1 nuit en juillet 2020
Réponse de Ronald le 19 août 2020
Hello Jose, Thank you very much for your kind review, we were happy to make your stay as enjoyable as possible. Hopefully we get to welcome you back soon!

6/10 Satisfaisant

Christian

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Eine alte Unterkunft die einer Renovierung bedürfte...
Séjour de 1 nuit en avril 2024
Réponse de lakshya le 6 mai 2024
Vielen Dank für Ihr Feedback. Wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen bezüglich der Renovierungsbedürftigkeit unserer Unterkunft ernst und werden diese berücksichtigen, um unsere Einrichtungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft erneut besuchen und eine verbesserte Erfahrung machen können.

6/10 Satisfaisant

nicola

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Basic accommodation with a hostel feel; no staff for check out as they work 11-9. Room cramped.staff pleasant enough but this was not Value for money
Séjour de 1 nuit en avril 2024
Réponse de lakshya le 6 mai 2024
Thank you for your feedback. We apologize if your experience did not meet your expectations. We appreciate your comments regarding the check-out process and room size. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Robert

Les points forts : Infrastructures et conditions de l’hébergement
Everything was wonderful except the bed was very hard!
Séjour de 1 nuit en avril 2024
Réponse de lakshya le 14 avr. 2024
Thank you, Robert, for your 5-star review! We're glad you enjoyed your stay, but we apologize for the discomfort with the bed. We appreciate your feedback and hope to welcome you back soon for an improved experience.

8/10 Bien

John

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Welcoming pleasant attentive staff
Séjour de 1 nuit en mars 2024
Réponse de lakshya le 26 mars 2024
Thank you for your kind words. We're delighted that you found our staff welcoming, pleasant, and attentive. Providing exceptional service is our top priority, and we're glad to hear that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Welcoming staff. Easy walking distance to cafes, shopping and attractions.
Séjour de 1 nuit en mars 2024
Réponse de lakshya le 10 mars 2024
Thank you for your positive feedback. We're pleased to hear that you found our staff welcoming and enjoyed the convenient location of our hotel, within easy walking distance to cafes, shopping, and attractions. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

6/10 Satisfaisant

penelope

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de lakshya le 3 mars 2024
Dear Penelope, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Kwame

Les points forts : Propreté et personnel et service
Good location and friendly staff! Has a restaurant as well if needed!
Séjour de 1 nuit en février 2024
Réponse de lakshya le 3 mars 2024
Thank you for your positive feedback regarding our hotel's convenient location and friendly staff! We're glad to hear that you found our restaurant to be a convenient option. We appreciate your comments and hope to welcome you back soon for another pleasant stay!

6/10 Satisfaisant

Paul

Séjour de 1 nuit en février 2024
Réponse de lakshya le 3 mars 2024
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de lakshya le 29 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Catherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Diana le 13 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Satisfaisant

james

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Ideal for my needs, it was an old establishment, however the staff were great, and was quite happy with the onsite parking
Séjour de 1 nuit en novembre 2023
Réponse de Diana le 13 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Diana le 13 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Médiocre

Brett

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No breakfast as staff on holiday. No flexibility on check out and being hounded dead on check out time to leave.
Séjour de 1 nuit en décembre 2023
Réponse de Diana le 13 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Imran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, spacious rooms. The en suite is really great and there’s a bus stop right next to it which makes it easy to get around
Séjour de 1 nuit en novembre 2023
Réponse de Diana le 13 janv. 2024
thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Mr H

Séjour de 1 nuit en novembre 2023
Réponse de Diana le 18 nov. 2023
Dear Mr. H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Diana le 18 nov. 2023
Dear Rachel, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Satisfaisant

Peter, Santa Barbara

Séjour de 1 nuit en novembre 2023
Réponse de Diana le 2 déc. 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Wayne

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Diana le 6 nov. 2023
Dear Wayne, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Ali

Séjour de 1 nuit en octobre 2023
Réponse de Diana le 6 nov. 2023
Dear Ali, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Edina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
I was arriving late at night.Self check in was arranged very well. A warm room waited on arrival. All very well cleaned. Nice bfsst,welcoming staff.
Séjour de 1 nuit en octobre 2023
Réponse de Diana le 6 nov. 2023
Dear Edina, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Diana le 6 nov. 2023
Dear Anonymous, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

2/10 Horrible

Bayan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Diana le 6 nov. 2023
Dear Bayan, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

NIKOLAY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Diana le 6 nov. 2023
Dear Nikolay, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Adrian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed before. Tasty restaurant food. Convenient, walkable to the train station and city.
Séjour de 1 nuit en septembre 2023
Réponse de Diana le 14 oct. 2023
Dear Adrian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Médiocre

Edgar

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel is in the same location as a Chinese restaurant. Every part of the hotel smelt as if it was in the restaurant, it was unbearable. The shower leaked out of the bathroom onto the carpet, meaning the bedroom carpet was wet when we arrived. We managed to guard against this while taking a shower but the whole bathroom and room felt damp. Decor is dated but not in itself an issue, that’s just visuals. Easy to walk into Cambridge centre, 30 mins down a straight road, and plenty of small supermarkets in the near for snacks etc,. I’d say this place is good as a last resort.
Séjour de 2 nuits en octobre 2023
Réponse de Diana le 7 oct. 2023
Dear Edgar, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Yiling

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable to Cambridge viewpoints. The room is little aged but still clean.
Réponse de Diana le 14 oct. 2023
Dear Yiling, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

4/10 Médiocre

Lauren

Séjour de 1 nuit en septembre 2023
Réponse de Diana le 6 nov. 2023
Dear Lauren, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable beds, great staff all willing to help out with our requests (luggage storage, cell phone help, calling a taxi). We felt very welcome at the Crystal.
Séjour de 2 nuits en septembre 2023
Réponse de Manas le 24 sept. 2023
Dear Deborah,Thanks for your kind words and great review. We at crystal hotel always try to be as accommodative as possible. It was lovely to have you at the hotel. As you may already know the hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. We would love to host you again at the hotel.

10/10 Excellent

Nikki

Séjour de 1 nuit en septembre 2023
Réponse de Diana le 23 sept. 2023
Dear Nikki, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Mr H

Séjour de 2 nuits en septembre 2023
Réponse de Diana le 23 sept. 2023
Dear Mr.H, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Gillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay.
Great place to stay, a little out of the centre of Cambridge but just a 20 minute stroll to the centre. Would use this hotel again.
Séjour de 1 nuit en septembre 2023
Réponse de Diana le 23 sept. 2023
Dear Gillian, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

HIROYOSHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Diana le 17 sept. 2023
Dear Hiroypshi, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

6/10 Satisfaisant

peter

Séjour de 2 nuits en septembre 2023
Réponse de Diana le 14 oct. 2023
Dear Peter, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Allia, Berlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Diana le 2 sept. 2023
Dear Alia, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Its a good location
Séjour de 1 nuit en août 2023
Réponse de Diana le 9 sept. 2023
Dear Richard, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Barry

Séjour de 1 nuit en août 2023
Réponse de Diana le 9 sept. 2023
Dear Barry,thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Louise

Voyage en couple
Les points forts : Propreté et personnel et service
Well located, walking distance to restaurants, shops and transit. The decor could use an update. I felt I paid a little too much for what I would consider budget accommodations.
Réponse de Manas le 9 août 2023
Dear Louise,Thanks for writing a review. We're glad that you like staying with us. As you mentioned the hotel is conveniently located and takes only 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. We're looking forward to host you again.

8/10 Bien

Chi Wai

Séjour de 2 nuits en juillet 2023
Réponse de Diana le 2 sept. 2023
Dear Chi Wai, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

8/10 Bien

Ann-Marie

Séjour de 2 nuits en août 2023
Réponse de Diana le 2 sept. 2023
Dear Ann, thank you for you reviews, your opinions are always important to us. Our friendly staff and convenient location make it easy to access both the train station and the city centre. we'll work on enhancing it. The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. Thank you for your comments regarding the air conditioning. We will review them very carefully and improve our service where we can. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future. Let us know if there's anything else we can do for you. Hope you have a good time in Cambridge.

10/10 Excellent

Jillian

Séjour de 4 nuits en juillet 2023
Réponse de JIN le 1 août 2023
Dear Jillian. Thank you very much for your wonderful review about your stay. I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms. The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden. I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The facilities are a bit dated - as is to be expected - but everything was very clean and attractive. The restaurant downstairs was really good for dinner; they offer breakfast for an additional fee but I didn't try it. Checkout time is a little earlier than I would like - 10 am - but that was really the biggest negative of the stay. Staff was very quick to accommodate any special requests.
Séjour de 4 nuits en juillet 2023
Réponse de Raymond le 31 juil. 2023
Hello Michelle Thank you very much for your wonderful review about your stay. I am glad that you enjoyed the restaurant and the in room stay experience. Sorry about the early check out time. As we are a family based small hotel we tend to have the checkout time a bit early in order to clean it thoroughly and quickly for the next guest to accommodate. Thanks again for choosing to stay with us and we hope to accommodate again soon. .

4/10 Médiocre

Donna

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were given a handicap room not what we asked for. The shower was open to the rest of the bathroom & the drain was slow so water came far into the bathroom. We took the comforter out of the closet to use and you could tell it had not been cleaned in a long time. Big black mark on it. The curtain under the drapes had a big hole in the middle of it. Would not recommend this hotel.
Séjour de 5 nuits en juillet 2023
Réponse de Raymond le 28 juil. 2023
Hey Miss. Donna. I am sorry about the bad experience that you had with us but thanks for taking your time to post a review. We have noted the flaws that you have witnessed in our hotel regarding the shower, comforter and curtain. We will make necessary amendments and implement more methods to make your stay better the next time. We are a simple hotel with homely environment trying to make your stay like being at your home. Our team are always ready to help so please let us know and we will sort any kind of issue to make your stay more memorable. Thanks and hope you see you again.

10/10 Excellent

Zhao yuan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s very nice
Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 28 juil. 2023
Thank you very much for your response. I am glad that you enjoyed your stay with us. Feel free to contact us if you need any information in regards to make a booking with us. Thanks again for choosing to stay with Crystal Hotel. Have a great weekend.

10/10 Excellent

Charlotta

Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 28 juil. 2023
Thank you very much for your review and I am glad that you enjoyed your stay with us. Thanks for choosing to stay with us and feel free to contact us if you need any further assistance,

6/10 Satisfaisant

David, Huddersfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Clean accommodation. Spacious room. Distant location from city centre.
Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 20 juil. 2023
Hello Mr. David! Thank you for choosing t stay with Crystal Hotel. I am glad that you enjoyed your stay with us. We are happy to welcome you again. Have a great day.

6/10 Satisfaisant

Rene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Slidt og langt fra byen
Søde og hjælpsomme værter. Hotellet er meget slidt og ligger lidt langt fra byen. Til gengæld var der god service og det var billigt.
Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 20 juil. 2023
Thank you very much for your response. I am glad that your enjoyed your stay with us. Though we are 15min far from reaching the city centre we have a bus stop next to our hotel and the railway station is just a 10min walk. We also have a restaurant in our hotel which serves delicious Chinese cuisine. We hope to see you again and have a great day.

10/10 Excellent

Jan Kelvin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and Comfortable :)
Crystal Hotel is one of the hotels I have stayed in during my three years in the UK. The place is cozy and it feels like home. The rooms are clean and comfortable complete with the essentials the guests need during their stay. The staff is friendly and approachable—easy check-in and out process.
Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 20 juil. 2023
Good evening Mr. Jan Kelvin. Thank you very much for your response. I am glad that you had a wonderful stay with us again. We will be waiting to welcome you again. Thanks for your review and hope to see you soon.

8/10 Bien

Rey

Séjour de 1 nuit en juillet 2023
Réponse de Raymond le 20 juil. 2023
Hello Mr. Rey. Thanks for your response and thanks for staying with us. Crystal hotel is located in Cambridge in walking distance from the train station. We also have bus stop next to our hotel which can drop you at the city centre in 10min. We also have Savour restaurant in our hotel which serves delicious Chinese cuisine. Hope to see you soon. Have a great day

10/10 Excellent

Håkan

Séjour de 3 nuits en juin 2023
Réponse de Beate le 30 juin 2023
Dear Hakan,Thank you for your kind review.I am delighted to see that you enjoyed your time with us.The hotel is 10 minutes walk from the train station and it takes about 25 minutes to walk to the city centre. A convenient bus stop is right next to the hotel. We offer free Wi-Fi, free parking and tea & coffee making facilities in all rooms.The hotel has a restaurant serving delicious Chinese cuisine, a cosy lounge and lovely garden.I hope you had a wonderful time in Cambridge and we hope to have the pleasure of welcoming you back to the hotel in the future.