4/10 MĂ©diocre
Voyageur vérifié
Voyage dâaffaires
20 avr. 2025
Les points forts : Propreté
Les points faibles : Personnel et service
Worst customer satisfaction
The next day of reservation I received an e-mail from the host company saying I needed to pay a ÂŁ100 deposit within 24 hours, otherwise they reserve the right to cancel my booking.
Iâve tried but the payment system on their website didnât work and there was a message that authorization would be made 24 hours before the visit. I wrote to the host and they said thereâll be no cancellation because Iâve paid for the room. But the last day I had the same problem, they held me on the line to solve the system problem but couldnât manage for 3 hours, they still insisted on the deposit otherwise they wouldnât send the check-in info. I was late for a lot of things and if I didnât have a friend in the UK who did a bank transfer I would be looking for a new place on the last day with high prices. If this is your system's fault you shouldnât insist on a deposit.
The location is fine, room no.8 was not bad for 1 person to stay. The blinds were ruined but I fixed them. I didnât receive any check-out information but I did everything reversed and sent a message to the host, I didnât receive any feedback.
When they received the deposit, they said theyâd refund in 2 days after my visit ended but they havenât. Me and my friend wrote to them, and they managed the refund on the 5th day of checkout. I was lucky that I have an awesome friend there, otherwise, this journey would be a nightmare.
They are still kind in their messages; however, no problem-solving and customer satisfaction.
Voyageur vérifié
Séjour de 5 nuits en avril 2025