Dear NabiThank you for taking time to provide feedback following your recent stay with us in Bristol.I was sorry to learn of your dissatisfaction.I have reviewed your reservation and I note that you booked a room with a double bed and a single bed which is advertised. The single bed is a large single and can accommodate two small children under the age of 12, however this is all dependent on the children. We can only recommend.I am pleased that once highlighted, the team acted quickly and professionally to resolve the issue for you.I am sorry that you left us dissatisfied, however hope that you would choose to stay with us again should you return to Bristol.Kind regardsSteve DevineGeneral Manager

Dear DanielThank you for your 5.5 rating and your feedback following your recent stay with us in Bristol.I am so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind regardsSteven DevineGeneral Manager

Dear JulieThank you for taking time to provide feedback following your recent stay with us in Bristol.I am so pleased that you found the family room to be clean and comfortable and that you enjoyed both breakfast and dinner in the hotel restaurant.I do hope that you will choose to stay with us again should you return to Bristol.Kind regardsSteven DevineGeneral Manager

Thank you for choosing to stay at Leonardo Bristol City and for taking the time to review your stay. It is a pleasure to see such high scores. I look forward to welcoming you back to Leonardo Bristol City in the near future. Kind regards, Adam McCormick Front Office Manager

Thank you for taking the time to review your stay. During your stay, for guests staying more than one night, we do not offer a standard stayover housekeeping service. Upon request we are happy to provide additional linen, towels & toiletries which will be delivered to your door the following morning. This approach supports the Laundry Association guidelines and recommendations, which in turn helps manage supply logistics & shortages. This has now changed and we are offering a daily housekeeping service on request. I very much hope you'll be able to return to a Leonardo or Jurys Inn hotel soon and we'll be able to start to improve your journey as a customer. Kind regards, Adam McCormick Front Office Manager

Thank you for choosing to stay at Leonardo Bristol Glassfields and for taking the time to review your stay. It is a pleasure to see such high scores. I have raised your cleanliness issues with our head housekeeper. I look forward to welcoming you back to Leonardo Bristol Glassfields in the near future. Kind regards, Adam McCormick Front Office Manager

Many thanks for sharing your recent experience at Leonardo Bristol City. I am very sorry to hear that we didn't meet all your expectations this time. Your comments have been shared with our reception team to ensure that the issues you raised are looked at and resolved. I hope to have the opportunity to welcome you back to Leonardo Bristol City in the near future. Kind regards Adam McCormick Front Office Manager

Dear Maia,Thank you for taking the time to share your recent experience at Leonardo Hotel Bristol. I am delighted to see everything went well. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Thank yoy for your wonderful review!Delighted that you ranked us 5/5 and you enjoyed our central location, comfortable rooms and breakfast.We look forward to welcoming you again soon.

Thank you for the wonderful 5/5 rating!We do hope that we can welcome you again soon.

Thank you for the wonderful 5/5 rating!We look forward to welcoming you again soon.

Thank you for your 5/5 rating!We look forward to welcoming you again to Leonardo Bristol City.

Thank you for the wonderful 5/5 rating! We hope to welcome you again soon

Dear Christian,Thank you for taking the time to share your recent experience at Leonardo Hotel Bristol. I am delighted to see everything went well. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Robert,Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you had an overall enjoyable stay and that our staff's dedication to providing exceptional service did not go unnoticed. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team.We're thrilled that you found your room spacious and comfortable, and that you enjoyed our breakfast selection and dinner menu. Providing outstanding dining experiences is something we take great pride in, and we're glad that we could exceed your expectations in this regard.We appreciate your constructive feedback regarding the areas where we fell short. We apologize for any inconvenience caused by the lack of luggage racks and limited space for hanging garments. We'll certainly take this into consideration as we continue to make improvements to our accommodations.Additionally, we apologize for the issues you encountered with the bathroom faucet and refrigerator. Rest assured, we'll address these matters promptly to ensure that they are resolved for future guests.Thank you for choosing to stay with us and for your valuable feedback. We hope to have the opportunity to welcome you back for another great stay in the future.Kind regardsStanimir StoykovOperations Manager

Dear Antonio,Many thanks for taking time out to write about your recent stay at our hotel. It is so nice to see that you had a great experience with us; I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear CaraThank you for taking time to provide feedback following your recent stay with us.I am delighted to learn that you enjoyed your stay even if there were some niggles. Thank you for highlighting these.We look forward to welcoming you againKind regardsSteven DevineGeneral Manager

Dear Sue,Many thanks for taking time out to write about your recent stay at our hotel. It is so nice to see that you had a great experience with us; I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Archie,Thank you for choosing to stay at Leonardo Hotel Bristol and for taking the time to review your stay. It is a pleasure to read such lovely feedback and I will ensure your kind comments are passed to the team. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear DavidThank you for taking time to provide a review following your recent stay with us in Bristol.I am so pleased that you rated us 5/5 and you enjoyed our central location near temple meads, the cleanliness and modern design of the hotel as well as the size of the TV and the wifi speed.We do hope that we can welcome you again should you return to Bristol.Kind regardsSteven DeineGeneral Manager

Dear MatthewThank you for the wonderful 5/5 rating and for your continued loyalty to our hotel - great to see this is your 4th stay with us and you are continuing to enjoy the experience! We look forward to welcoming you again very soon.Thanks and kind regardsSteven DevineGeneral Manager

Dear ValerieThank you for your wonderful feedback following your recent stay with us in Bristol.I am delighted that you enjoyed the standard of our bedrooms and that you found the team friendly and helpful.We look forward to welcoming you again soon.Kind regardsSteven DevineGeneral Manager

Dear KateThank you for the wonderful review following your recent stay with us.I am so pleased that you enjoyed our central location and a good breakfast prior to leaving us.We look forward to welcoming you again should you return to Bristol.Kind regardsSteven DevineGeneral Manager

Thank you for the wonderful 5/5 rating!We look forward to welcoming you again soon.

Thank you for the 5/5 rating!We look forward to welcoming you again soon.

Dear ReshmaThank you for the wonderful 5/5 review!I am delighted to learn that you enjoyed your stay with us and that you particularly enjoyed the service, breakfast and the standard of the bedroom.We look forward to welcoming you again soon.Kind regardsSteven DevineGeneral Manager

Thank you for the wonderful 10/10 rating!We look forward to welcoming you again soon.

Thank you for the wonderful 10/10 rating!We look forward to welcoming you again soon.

Dear Guðrún,Thank you so much for the 10/10 review following your recent stay with us in Leonardo Hotel Bristol.I am delighted to see everything went well. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Thank you for the wonderful 10/10 rating!We look forward to welcoming you again soon.

Thank you for the wonderful 10/10 rating!We look forward to welcoming you again soon.

Dear Cillian,Many thanks for taking time out to write about your recent stay at our hotel. It is so nice to see that you had a great experience with us. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Abigail,Thank you for taking the time to share your recent experience at Leonardo Hotel Bristol. I am delighted to see everything went well. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear MikeThank you for taking time to provide feedback following your recent stay with us in Bristol.I am pleased to learn that you generally enjoyed your stay with us and you found the check in process and the service received on arrival to be good as well as the standard of the bedroom.We are currently not serving cocktails, however mixed drinks are available to purchase at the bar. I am pleased that you stated that you would stay with us again and we look forward to welcoming you again soon.Kind regardsSteven DevineGeneral Manager

Dear ManujThank you for providing a wonderful review following your recent stay with us in Bristol.I am delighted to learn that you had an amazing experience at our hotel and you liked the family room and the service received from the team.We do hope that you would choose to stay with us again should you return to Bristol.Kind regardsSteven DevineGeneral Manager

Thank you for your rating!We hope to welcome you again soon.

Thank you for your 10/10 rating!We hope to welcome you again soon.

Thank you for your rating!We hope to welcome you again soon.

Thank you for your 10/10 rating!We hope to welcome you again soon.

Thank you for your 10/10 rating!We hope to welcome you again soon.

Dear Amii, Thank you for choosing to stay at Leonardo Hotel Bristol and for taking the time to review your stay. It is a pleasure to see such high scores and will ensure your feedback is passed to the team. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Guest,Thank you for taking the time to share your recent experience at Leonardo Hotel Bristol. We are so pleased to learn that you enjoyed your stay with us and found the hotel to be clean and the team were friendly. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Steven,Thank you for taking the time to share your recent experience at Leonardo Hotel Bristol. I am delighted to see everything went well. I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Dear Guest,Many thanks for taking time out to write about your recent stay at our hotel. It is so nice to see that you had a great experience with us; I look forward to welcoming you back to Leonardo Hotel Bristol in the near future.Kind regardsStanimir StoykovOperations Manager

Thank you for the wonderful 10/10 rating!We look forward to welcoming you again soon.

Thank you for the rating!We hope to welcome you again soon.

Thank you for providing a rating following your stay with us.We hope we can welcome you again soon.

Dear DouglasThank you for the wonderful feedback following your recent stay with us in Bristol.I am so pleased that you enjoyed your stay with us and that you found the hotel to be clean quiet and comfortable.We look forward to welcoming you again on your return to Bristol.Kind regardsSteven DevineGeneral Manager