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Avis sur Flagship Winford Manor

3 out of 5
Flagship Winford Manor
Old Hill, Winford, Bristol, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 200 avis sur 543." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 543." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 543." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 543." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 543." "

8,6/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hotel! Personnel très sympa et serviable! Top!
Séjour de 1 nuit en février 2020
Réponse de Ammy le 9 mars 2020
Hi, it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Oliver

8/10 Bien

Voyageur vérifié

Hôtel très bien situé pour des voyages passant par l'aéroport de Bristol. L'hôtel propose une navette vers l'aéroport. Bon accueil. Propre.
Séjour de 1 nuit en septembre 2018
Réponse de Jake le 14 mai 2021
Salut, c'est ce que nous aimons entendre de nos précieux invités. Donnez-nous une autre occasion de vous ravir à nouveau avec nos services bientôt Je vous souhaite une merveilleuse journée. Cordialement, Jake

10/10 Excellent

arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Jake le 14 mai 2021
Hi, thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Jake

8/10 Bien

Nicolas, CHATEAUROUX

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cadre agréable à proximité de l'aéroport.
Hotel très agréable à proximité de l'aéroport avec une navette à disposition pour 3,20£. Bus régulier vers le centre de Bristol depuis l'aéroport.
Réponse de Jake le 14 mai 2021
Salut, c'est ce que nous aimons entendre de nos précieux invités. Donnez-nous une autre occasion de vous ravir à nouveau avec nos services bientôt Je vous souhaite une merveilleuse journée. Cordialement, Jake

6/10 Satisfaisant

Nicolas, Genève

Les points forts : Propreté et personnel et service
Proximité de Bristol Airport
En pleine nature - Calme - Idéalement proche de l'aéroport.
Réponse de Jake le 14 mai 2021
Bonjour, merci d'avoir consacré votre temps précieux à nous évaluer. Selon les commentaires, nous pouvons voir que vous n'êtes pas entièrement satisfait de nos services et nous déploierons sûrement nos efforts continus pour améliorer nos services. Cordialement, Jake

8/10 Bien

Markus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Jake le 14 mai 2021
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Jake

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Jake le 14 mai 2021
Thank you so much for rating us positively! We will endeavor to keep it up. Have a nice day. Regards, Jake

8/10 Bien

David, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
accueillant. très bien situé aéroport Bristol.
Hôtel très calme, malgré la proximité de l'aéroport. Très bon accueil. Restaurant de l'hôtel décevant, mais très bon petit déjeuner.
Réponse de Jake le 14 mai 2021
Hi, David! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Jake

8/10 Bien

Bernard, Nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal proche aéroport
Hôtel idéalement situé proche de l'aéroport de Bristol. Chambres spacieuses et confortables.
Réponse de Jake le 14 mai 2021
Loved to hear this! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Jake

2/10 Horrible

Steven

Séjour de 1 nuit en août 2021

4/10 Médiocre

Mark

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juillet 2021

8/10 Bien

Helen

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Good value for money
The rooms were clean but there was no housekeeping available during the three nights of our stay. We had to ask for more milk and tea which was not a problem. No breakfast was available, but dinner was. This was of good quality for the price. The rooms are slightly tired, but probably suffering from lack of use during Covid restrictions. Very few staff on site, but those that were, very helpful and pleasant. The situation of the hotel was lovely and quiet and very handy for Bath and Bristol which were the reasons for our stay.
Séjour de 3 nuits en juillet 2021

8/10 Bien

Laina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2021

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, fantastic value for money.
Great service, polite and helpful staff and a lovely room. Will be staying again in the future.
Séjour de 1 nuit en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really liked this place. The view was nice and it really exceeded my expectations.
Séjour de 3 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds
Séjour de 1 nuit en juin 2021
Réponse de Ahmad le 11 juin 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Ahmad

8/10 Bien

Francesca

Les points forts : Propreté et personnel et service
Nice 🙂
Really nice place, very basic but did what it needed to do!
Séjour de 1 nuit en juin 2021
Réponse de Walter le 8 juin 2021
Thank you for your sweet words, Francesca. We hope to give you a consistent service every time. Regards, Walter

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked 2 delux double rooms but at the check in time, we were told 1 delux and 1 normal double room booked. Expedia booking was for 2 delux double rooms. We missed out somehow and eventully paid a small fee to upgrade one room. Bit unfair to charge us again for which we had paid already. Can we get the refund?
Séjour de 1 nuit en mai 2021
Réponse de Jon le 1 juin 2021
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jon

6/10 Satisfaisant

Lisa

Les points faibles : Propreté
Adequate
When I arrived, the smell in reception was fairly unpleasant, bit like drains that are backed up. Left to struggle up 2sets of stairs with bags and as a token gesture at the top of the stairs asking if I wanted a hand... pointless really. Would have been nice for someone to just carry one I’m not into wanting people to carry all my stuff I’ll manage but if roles were reversed, I would have offered. On the face of it the rooms are ok. However, when you have a big room that you paid extra for it’s completely pointless putting a tiny tv in the furthest corner away from the bed... talking about the bed, stripped it off because I used to clean for a living and know how time saving this is for the staff and I found a blood stain on the mattress cover 😬Big no no, never never is that acceptable on a bed! And disappointingly this was what actually made me decide to write this. Every thing was ok, generally the shower was nice the view was good... but that’s it.
Séjour de 1 nuit en mai 2021
Réponse de Leo le 30 mai 2021
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Séjour de 2 nuits en mai 2021
Réponse de Bella le 26 mai 2021
Hi, Susan! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Bella!

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, confort de la chambre
Great over night stay
Lovely Hotel set in impressive grounds. Great for the night we stayed.
Séjour de 1 nuit en mai 2021

2/10 Horrible

Luke

Les points faibles : Personnel et service
Misleading Check-In Information - Avoid
Wasn't able to stay due to misleading information around check-in times meaning that upon arrival no-one was there to check me in. Check in closes at 10pm and not 12 as instructed on the website. Had to drive 3h in appalling weather as a result. Very annoyed.
Séjour de 1 nuit en mai 2021
Réponse de Tony le 23 mai 2021
Hi, Luke. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony

8/10 Bien

Lynette

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lino
Séjour de 1 nuit en mai 2021
Réponse de Leo le 14 mai 2021
Hi, Lynette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Mixed feelings...
Not far from the airport, room is fine, with cooker etc in the room. Excellent catering service (outsourced) which is nice, bc hotel is in the middle of nowhere. BUT.... .....not recommend falling sick and being a solo traveller! No basic medication available at reception, nor the will to find another solution or being helpful otherwise. Not even calling a taxi, but kicked out of the room at eleven instead. No mercy policy.. They couldn't care less if you drop dead; as long as it's not there :((
Séjour de 1 nuit en avril 2021
Réponse de Jake le 14 mai 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Jake

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location hotel
Fantastic location and grounds. Room of a good standard very comfortable.
Séjour de 2 nuits en mars 2021
Réponse de Leo le 9 avr. 2021
Thank you for your appreciation, Paul! We hope to give you a consistent service every time. Regards, Alex

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en mars 2021
Réponse de Leo le 17 avr. 2021
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 Satisfaisant

Geoffrey

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Leo le 25 mars 2021
Hi, Geoffrey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

10/10 Excellent

Michael

Séjour de 1 nuit en mars 2021
Réponse de Leo le 27 mars 2021
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Alex

8/10 Bien

robin

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mars 2021
Réponse de Mike le 14 mars 2021
We are glad to see that you have rated us positively, Robin! Do give us more chances to enhance your experience with us. Regards, Mike

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One to revisit
Impressive, welcoming service in difficult conditions.(hotel has closed temporarily- covid) Delighted to be able to get food & drink(£5 a pint of stella, £3 a half!- just wrong). Unfortunately everyone had the same idea about food my first night-waited over an hour, then no tartare despite being advertised. Pleasantly surprised to be able to stream football, even if no whatsap picture (it is in the country!)
Séjour de 4 nuits en décembre 2020
Réponse de Bella le 24 déc. 2020
Thanks for the positive rating, Peter! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Bella!

6/10 Satisfaisant

claire, Yorkshire

Voyage en couple
Les points forts : Propreté
Have stayed before and happy with hotel but rather worried that we had not been instructed that the hotel was In Tier 3 when booking - the hotel didnt accept responsibility for not informing us and said was down to booking agent - felt that someone should have told us prior to the booking
Séjour de 1 nuit en décembre 2020
Réponse de Adam le 11 déc. 2020
Sorry for the unpleasant experience you had with us, Claire! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Adam

8/10 Bien

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Leo le 11 déc. 2020
Thanks for the positive rating, Mike! Hope to welcome you again soon. Regards, Barbara

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
Very good value for money, the room delivered meal ( Covid restrictions )was excellent and the choice of dishes on the menu great. No breakfast unfortunately again due to Covid but a great place to overnight for Bristol airport. Friendly helpful staff and the place itself is in a lovely location with gardens and country outlook.
Séjour de 1 nuit en décembre 2020
Réponse de Leo le 9 déc. 2020
Hi, Lesley! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Barbara

8/10 Bien

Omar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2020
Réponse de Leo le 30 nov. 2020
We appreciate your feedback, Omar! Have a wonderful day ahead. Regards, Alex

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay very welcoming very friendly, Our room was lovely so spacious and the bathroom very big too couldn’t really fault it would happily stay again 😁
Séjour de 1 nuit en novembre 2020
Réponse de Jacob le 7 nov. 2020
Hi, Steven! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jacob!

10/10 Excellent

Kayleigh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good small room, great value for money. Lovely and warm
Séjour de 2 nuits en octobre 2020
Réponse de Leo le 3 nov. 2020
Thanks for sharing your valuable feedback, Kayleigh! We will surely work on this to enhance your experience in the future. Regards, Alex

10/10 Excellent

angela, Wimborne, Dorset

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just wanted a bed for the night for a flight arriving at Bristol Airport in the early hours. The room was only £25, so I wasn't expecting much. It was warm, clean and comfortable and we had a good night's sleep. Perfect! No breakfast available but we knew about this in advance. Very impressive at such a cheap price, definitely recommend.
Séjour de 1 nuit en octobre 2020
Réponse de Grace le 29 oct. 2020
Thank you for rating us, Angela. We have duly noted your feedback and ensure better services in the future. Regards, Grace

8/10 Bien

Hugh

Séjour de 1 nuit en octobre 2020
Réponse de Justin le 7 nov. 2020
Glad to see that you have rated us positively, Hugh. Do give us more chances to delight you in the future as well. Regards, Justin

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020
Réponse de Jaime le 22 oct. 2020
Glad to see that you have rated us positively. Do give us more chances to delight you in the future as well. Regards, Jaime

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay, location and service was good. However, it stated that there was a free shuttle bus service. When I phoned from Bristol Airport to find out where I got the shuttle bus from I was told no shuttle only taxi! The taxi was £12 each way!! That added a lot onto the cost. If I knew this before I would have stayed at the Airport. I would like to be reimbursed for the full amount £24 as it was very miss leading.
Séjour de 1 nuit en octobre 2020
Réponse de Bella le 19 oct. 2020
Hi, Heather! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Bella!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Renovation work needs to be completed, then relaunched. Very poor quality uncomfortable bed. Staff excellent!
Séjour de 1 nuit en octobre 2020
Réponse de Leo le 15 oct. 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

10/10 Excellent

Linda

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Leo le 9 oct. 2020
Thanks for the positive rating, Linda! Hope to welcome you again soon. Regards, Leo

10/10 Excellent

james

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just what we needed
Needed a place to stay near the airport as we had a super early flight the next day. The room was clean and had a private bathroom. We were able to eat dinner in the bar. The staff were really friendly.
Séjour de 1 nuit en septembre 2020
Réponse de Karen le 8 oct. 2020
Hi, James. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Karen

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
At the end of the day this hotel offers good value for money, so people who are expecting 5 star accommodation need to book what they expect. We used this hotel as a base to visit various places in the Bristol/Bath area and we weren't disappointed. On arrival the lovely lady on reception greeted us and guided us to our room, which is something we're not used to, she helped us with operating the heating system and gave us directions to local amenities. Currently the restaurant isn't serving breakfast due to covid so I suggest taking some stuff with you like we did. We did however eat dinner at the restaurant a few times and the food was really good, as was the service. The room was basic but very large, spacious and clean. The bed was one of the comfiest I've ever slept on. The shower was amazing, 2 heads, heavenly. There's a lovely garden area for nice views and walking. Not really sure why some people are dissatisfied with this hotel, it's good value for money and very comfortable. I highly recommend.
Séjour de 2 nuits en septembre 2020
Réponse de Leo le 3 oct. 2020
Hi, Nicholas! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

10/10 Excellent

Zoë

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outstanding customer service at the venue
Excellent customer service. The guy on reception went above and beyond to help us and couldn’t have been more helpful. Rooms were great. Food was lovely. Only problem was the underfloor hearing didn’t seem to work and the room was chilly. Would definitely go back there again.
Séjour de 1 nuit en septembre 2020
Réponse de Leo le 2 oct. 2020
Thank you for your appreciation, Zoë! We hope to give you consistent service every time. Regards, Leo

8/10 Bien

Edouard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Leo le 3 oct. 2020
Thanks for the positive rating, Edouard! Hope to welcome you again soon. Regards, Leo

8/10 Bien

Alan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Leo le 26 sept. 2020
Hi, Alan! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Leo

8/10 Bien

Andy, Rheinland-Pfalz

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Very quiet area. Towels and bedding clean. Bed comfortable. Freindly and helpful staff. However the bathroom light with a movement sensor is a very bad idea as it stays on for a good 15 minutes after use and is very bright meaning if you get up in the night be prepared to be wide awake! Also uncaring guests leaving at 0500 (presumably for the airport) were very loud!
Séjour de 1 nuit en septembre 2020
Réponse de Ammy le 20 sept. 2020
Hi, Andy! Thanks for rating us positively and we are sorry for the inconvenience that has caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Leo

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2020
Réponse de David le 20 sept. 2020
Thank you for the positive rating.Looking forward to your continuous love and support. Regards, David!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Shabby and run down
The bedding was clean.. but that was about it. The shower leaked more from the hose than from the shower head. The carpet had lots of unknown stains ao I don’t know how clean it was- I never touched the floor barefoot. The sofa and walls were scuffed and had random stains. They were the most uncomfortable beds I have ever slept on, soft and lumpy. I’ve left with a sore neck. Thankfully I didn’t stay longer than 2 nights. We asked one receptionist for a refill of tea and milk before we went out and arranged to pick it up on our return, the night receptionist was on when we got back and he had no idea what we were talking about and tried to give me one tea bag and one small carton of milk... he then disappeared to get more thankfully as there were two of us!! The whole entire place looks like it needs a good clean and some TLC both inside and out. I would not go back.
Séjour de 2 nuits en septembre 2020
Réponse de Joey le 18 sept. 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joey