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Avis sur DoubleTree by Hilton Bristol North

4 out of 5
DoubleTree by Hilton Bristol North
Woodlands Lane Bradley Stoke, Bristol, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 375 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 346 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1005." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lionel

Voyage en famille
Les points forts : Propreté
Not too bad but need to improvethe welcome
At the checkin, the desk was cold and not really customer oriented. We felt not comfortable. Note that only few of customers are wearing a protection mask even if the governement consider it as mandatory. The room looks old but is clean. The breakfeast is available which is a good point, but only to take away, then limited. Forget your continental breakeast in this period..
Séjour de 1 nuit en août 2020
Réponse de Mahesh Jay le 27 août 2020
Dear Lionel, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Sincerely, Mahesh Jay General Manager

10/10 Excellent

JOELLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2019
Réponse de Nadine Rees, General Manager le 29 avr. 2019
Dear Anonymous, Thank you very much for your recent stay at the DoubleTree by Hilton Bristol North and for sharing your feedback regarding this stay. I make it a point to respond to all those who provide us with feedback both of a positive and developmental nature, as without your comments we would not know what we were doing well or where we need to improve our product or service delivery. Your valuable time in this regard is very much appreciated. Once again thank you for your recent stay here at the DoubleTree by Hilton Bristol North. I appreciate your time in feeding back to us, and I hope to welcome you back to the DoubleTree by Hilton Bristol North in the near future. Kind Regards, Nadine Rees General Manager

10/10 Excellent

Daphné

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vivement recommandé !
Hotel très agréable avec un centre sportif bien équipé et un personnel charmant
Réponse de Clodagh NicLochlainn Front Office Manager le 17 mai 2018
Merci beaucoups pour vos gentils commentaires. We are delighted you enjoyed your stay and wish to welcome you back in the future.

10/10 Excellent

thibaut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé pour visiter la région
Hôtel situé à un croisement d autoroute : Cardiff 40 minutes, Bristol 10 minutes, Bath 30 minutes. Idéal pour rayonner. Chambre rénovée et très propre, la literie est très bonne et l endroit est très calme : pas de bruit extérieur. Le petit dej est très copieux et varié bien qu un peu cher. Le personnel est toujours souriant.
Séjour de 1 nuit en mars 2018
Réponse de Clodagh NicLochlainn Front Office Manager le 4 mai 2018
Merci d'avoir pris le temps de partager vos commentaires avec nous. Cela nous fait plaisir d'entendre que nos visiteurs apprecient leur sejour chez nous. Nous avons hate de vous revoir très prochainement dans notre établissement.

6/10 Satisfaisant

Murali

Voyage d’affaires
Les points forts : Propreté
Very outdated hotel which has old furnitures and bathrooms needs full renovation. Nightly charge was £299.00 without breakfast per night which is 3 times expensive than averagd in that area . Wouldn't give more 3* for this hotel.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Russell

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was small and full of children, hot tub was unbearable (hot!) rooms were tired and dirty, shower was very small, no mini fridge, beds uncomfortable, not worth the money at all. Very disappointed.
Séjour de 1 nuit en mai 2024
Réponse de Thomas le 21 mai 2024
Hi Russell,Sorry to know that you have not enjoyed the stay with us. We will covey you concerns to the respective managers and will offer much better service in your next visit.Thomas-Front Office

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel. Food selection was good. Bar was good and the room was perfect (I stayed in the new rooms)
Séjour de 3 nuits en mai 2024
Réponse de Thomas le 19 mai 2024
Hi John,Thank you verymuch for your feedback and happy to know that you have enjoyed the stay with us. We are always looking forward to welcome back you again.Best RegardsThomas- Front office

10/10 Excellent

Sabikraja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 5 nuits en mai 2024
Réponse de Thomas le 21 mai 2024
Hi sabikraja,Thank you for you valuable 5 out 5 ratings. Nice to know that you have enjoyed the stay with us and look forward to welcoming you back for another memorable stay. Kind regardsThomas Front Office

10/10 Excellent

Roger

Voyage d’affaires, Voyage en couple
This hotel is like a little oasis on the edge of desert !
Séjour de 3 nuits en mai 2024
Réponse de Robin le 14 mai 2024
Hi RogerThank you for taking the time to share your experience online.We are happy to hear that you enjoyed your stay.We hope to welcome you again soon in the near future. Kind regards, Robin Bordet Graduate Manager

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately we arrived and Expedia had over booked us for a family room. But the amazing staff soon sorted it for us and we ended up have the most amazing stay. I highly recommend the hotel. Bar meals or room service not so much very expensive for what you get if I’m honest. But can’t fault the hotel stay or staff.
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 13 mai 2024
Hi daniel,Thank you for your valuable feedback, happy to hear that you have enjoyed the stay with us. Hope to welcome you back soonRegards

8/10 Bien

Cathy

Have stayed here several times now and will do so again. Staff all very friendly and lovely to be greeted with warm cookies. Disappointed that the sauna and steam weren’t working this weekend but otherwise very happy with our stay.
Séjour de 1 nuit en avril 2024
Réponse de Robin le 30 avr. 2024
Hi CathyThank you for taking the time to share your experience online.We are happy to hear that you enjoyed the staffWe do apologise for the inconveniences with your stay , we have passed over the concerns to the living well team.We hope to welcome you again soon in the near future. Kind regards, Robin Bordet Graduate Manager

6/10 Satisfaisant

William

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room was excellent. Check out slow (system blamed) staff uncommunicative. Restaurant food good enough but very slow service and waitress was defensive bordering on rude when we complained, blaming kitchen staff, which was not our problem but theirs to sort out. Shame as decent hotel.
Séjour de 1 nuit en avril 2024
Réponse de Robin le 9 avr. 2024
Hi William,Thank you for taking the time to share your experience.We are happy to hear you enjoyed your room. We look forward to welcoming you again soon.Dear CraigWe are truly heartened to receive your generous review of DoubleTree Bristol North. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Robin Bordet Graduate Manager

8/10 Bien

Alina

Voyage en famille
Les points forts : Personnel et service et équipements
Toilet seat is very dirty and old, the bath tub had hair on it and on the floor
Séjour de 1 nuit en mars 2024
Réponse de Robin le 1 avr. 2024
Hi Alina,Thank you for taking your time to share your experience online. We are sorry to hear that there was issues with the bathroom, we will pass this information directly to our housekeeping team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

4/10 Médiocre

LOK FUNG

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
AC not working at all. Decoration of the room does not fit the 4 star rating.
Séjour de 2 nuits en mars 2024
Réponse de Robin le 1 avr. 2024
Hi Lok,Thank you for taking your time to share your experience online. We do apologise about the issues with the AC and we will report this to our maintenance team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

6/10 Satisfaisant

Kevin

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Most of the rooms in parts of the older/dated part of the hotel are without heating. We were lucky and were moved to one of the new rooms or we would have stayed elsewhere. Clearly, judging by the number of heaters around the property this has been an issue for some time. Confirm you will have a room with heating if staying here. Offered free parking as compensation but just noticed they still charged for both nights anyway. New 1000 numbered rooms are lovely. Older rooms are dated with lots of damaged to furniture. In room coffee provided for one of two nights only.
Séjour de 2 nuits en mars 2024
Réponse de Robin le 1 avr. 2024
Hi Ralph, Thank you for taking your time to share your experience online. We will pass over the concerns with the heating to our maintenance team. We do hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

10/10 Excellent

HUGH

The staff at check in were excellent , I requested a ground floor room due to being temporary movement difficulties, was asked if preferred shower over bath or walk in , again due to temporary difficulties the walk in shower was ideal. We had a room in the new extension which was brilliant even the TV was one of the best in size for a hotel bedroom we have seen. Only one negative during our stay was shortly after check in and sitting at the main entrance the duty manager decided to give a member of the checkin staff a roasting for whatever , our daughter like myself has managed large teams and in no way would we talk to a member of staff in front of others the way the lass had to endure even worse in front of guests.
Séjour de 3 nuits en mars 2024
Réponse de Robin le 23 mars 2024
Hi Hugh,Thank you for taking your time to share your experience online.We are glad to hear you enjoyed your stay and that the room was a great success with a lovely big team. We do hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

10/10 Excellent

Charlotte

Voyage en groupe
Séjour de 1 nuit en mars 2024
Réponse de Gaby- Reception le 11 mars 2024
Dear Charlotte,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

8/10 Bien

Yasmin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and nice place to stay.
Séjour de 1 nuit en mars 2024
Réponse de Gaby- Reception le 11 mars 2024
Dear Yasmin,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 4* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regrardsGabyReception

8/10 Bien

Kirra

Séjour de 1 nuit en mars 2024
Réponse de Robin le 23 mars 2024
Hi Kirra,Thank you for taking the time to share your experience online.We are very happy to see you enjoyed your stay with us. We hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

8/10 Bien

lucien

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Gaby- Reception le 3 mars 2024
Dear Lucien,Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,GabyReception

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Booked 3 rooms Arrived at reception to be told they only had a booking for one room. Totally unhelpful and did not try to resolve. Spent 45 minutes sat in reception whilst we contacted hotel.com support, they then arranged for the hotel to provide us with the 3 rooms we booked. Why could the hotel staff not help us? or even offer a complimentary cup of coffee whilst we sorted it out with hotel.com Pretty poor customer service from Hilton. Thank you to Hotel.com for sorting it out with the hotel
Séjour de 1 nuit en février 2024
Réponse de Reception le 1 mars 2024
Hi there,My apologies for the stressful experience you encountered. We are glad we could accommodate you in the end. We will investigate what went wrong to ensure it does not happen in the future. Your feedback is invaluable to us, as it helps us constantly improve our services. We hope to see you soon.Kind regardsGabyReception

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable stay
Very comfortable stay. The bedroom was well equipped, clean and the bed very comfortable. A good sized and clean swimming pool with a whirlpool pool, sauna and steam room. The sauna was excellently hot. The staff were so helpful and friendly. I asked for soya milk in my room for tea and vegan options for breakfast and was helped with these with no fuss. A very pleasant stay and I will book here again.
Séjour de 1 nuit en février 2024
Réponse de Gaby- Reception le 1 mars 2024
Dear Lesley,Thank you for staying with us and for your wonderful 10/10 review.We are very pleased to learn about your satisfaction and positive impression of our rooms, amenities breakfast and helpful staff. We will definitely share your appraisals with our team members.It was lovely having you with us and we look forward to having you as our guest again soon.Kind regardsGabyReception

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well presented hotel. Foyer and bar are great. Staff were welcoming, even got free cookies on arrival. Room was spacious and clean. The pool was a decent size and changing rooms were fine. Would recommend.
Séjour de 2 nuits en février 2024
Réponse de Reception le 23 févr. 2024
Dear Andrew,Thank you for choosing to stay at our hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of the hotel that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards Gaby- Reception

6/10 Satisfaisant

richard

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Average hotel
Séjour de 1 nuit en février 2024
Réponse de Reception le 23 févr. 2024
Dear Richard,Thank you for your rating on Google. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,Gaby- Reception

6/10 Satisfaisant

Amit

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The issue we faced that there were no room available by the time we arrived there even after booking was confirmed we had to wait for awhile, but staff was helpful to sort it out in half an hour time so at the end it was all okay, but I will double check it from the next time onwards
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 21 févr. 2024
Dear Amit,Thank you for your time to give a rating and sharing your experience with us. My apologies about the inconvenience you occurred during your stay, I am glad it was rectified by our staff. We look forward to having you with us again in the near future.Kind Regards,Reception

6/10 Satisfaisant

Mike

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice room
Good room. Safe was locked and couldn’t be opened. We were offered another room but as we were only staying one night opted to stay put. The pool etc was not well run. Reception was in manned for a long period. The towels left in the changing room floor were not cleared up. The meal however was good and they dealt with our needs very well.
Séjour de 1 nuit en février 2024
Réponse de Reception le 21 févr. 2024
Dear Mike,Thank you for your time to give a rating and sharing your experience with us. . Thank you for letting us know how much you enjoyed the rooms and our restaurant. My apologies about the inconveniences you occurred during your stay, we will definitely pass this feedback on to the relevant managers. We look forward to having you with us again in the near future.Kind Regards,Reception

4/10 Médiocre

Rachael

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Almost like they didnt know folks were due to stay
Surely a hotel which doesnt have walkins for the restaurant can anticipate how busy theyre going to be. Waited an hour, gave up waiting and asked for a refund..got home and realised id been charges twice. Rooms ok. Bit noisy with kids in half term
Séjour de 1 nuit en février 2024
Réponse de Reception Team le 17 févr. 2024
Dear Rachael,Greetings from DoubleTree Bristol North. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay overall
The staff were very friendly and helpful.. The pool was great for myself with mobility issues and my 10yr old gramd daughter. The room wasnt 100% clean. Found serviettes by the bedside cupboard. Also there were sweets and something plastic by the desk .
Séjour de 2 nuits en février 2024
Réponse de Reception Team le 17 févr. 2024
Dear Julie,We are truly heartened to receive your generous review of DoubleTree Bristol North. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

2/10 Horrible

Michelle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful
Room was filthy , bathroom had rust around handle , black stains in bath . Floor was disgusting
Séjour de 1 nuit en février 2024
Réponse de Reception le 15 févr. 2024
Dear Michelle,Thank you very much for taking a moment to share your feedback.We are deeply sorry to hear that your stay with us was not up to the standard of cleanliness you expected. We take all feedback seriously and have addressed the matter with our housekeeping and maintenance team to ensure that all rooms are thoroughly cleaned and maintained.Once again, thank you very much for sharing your concern. Hopefully, you will allow us to regain your confidence in our property during your next visit in Bristol until then, we wish you all the best

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Ryan,Thank you for your time to give perfect rating. We are pleased to know you enjoyed your stay with us.  We do look forward to welcome you back to to the hotel soon.Kind Regards,Reception

8/10 Bien

Mark

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good location and friendly staff
Séjour de 1 nuit en février 2024
Réponse de Reception le 7 févr. 2024
Dear Mark,Thank you for choosing to stay at our hotel and for taking the time to leave us a review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of of our staff and the location that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.

8/10 Bien

Yefferson

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Yefferson,Thank you for choosing to stay at our hotel and for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent pool and spa. Shame you have to pay £6 per night for parking. Very comfortable room.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Anonymous,Thank you for taking the time to share the highlights of your stay.All of us at the hotel are pleased to know that we exceeded your expectations with regard to the amenities and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words. My apologies about the parking charge, the charge is due to the parking space belonging to a third party company.It was lovely having you with us, and we are looking forward to seeing you again in the near future.

10/10 Excellent

Digby

Séjour de 1 nuit en janvier 2024
Réponse de Gaby- Reception le 21 mars 2024
Dear Digby,Thank you for choosing to stay at DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

4/10 Médiocre

Lewis

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Will not stay again
Change my room without asking Gym showers and changing rooms are rancid. Room needed a clean
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Lewis,We apologize for any inconvenience you may have experienced during your stay, particularly with regards to moving rooms and cleanliness of the rooms and changing rooms . We understand that this can greatly impact the overall guest experience and we regret that we fell short of meeting your expectations. We assure you that necessary steps have been taken to address the issues you have raised and prevent similar occurrences in the future.

8/10 Bien

dvir

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Dvir,Thank you for choosing the our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception

2/10 Horrible

Mamadou

Séjour de 2 nuits en janvier 2024
Réponse de Reception le 7 févr. 2024
Dear Mamadou,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Reception

6/10 Satisfaisant

Peter

Voyage en famille
nothing special the rooms look tired to call it the hilton
Séjour de 3 nuits en janvier 2024
Réponse de Reception le 24 janv. 2024
Hello Peter,Thank you very much for reviewing your experience with us. I would like to extend an apology on behalf of everyone at the DoubleTree Bristol Hotel for not meeting our high standards.We believe in guest feedback being the driving force behind delivering a stellar service and can assure you that your comments have been addressed accordingly. The entire team looks forward to welcoming you back.

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay
The hotel was very clean. We only had a portable heater in the room which was undersized. Not great. Everything else was fine
Séjour de 3 nuits en janvier 2024
Réponse de Reception le 24 janv. 2024
Dear Simon,We are delighted to hear that you had a fantastic stay at the DoubleTree Bristol North Hotel.It is always a pleasure to know that our valued guests are satisfied with our hotel. Please accept our sincere apology about the heating. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 14 janv. 2024
Hello Steve, Thank you for the generous 5 out of 5 review. The team is glad to know that you have enjoyed your stay at the DoubleTree Bristol North. We look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Bien

adam

Voyage d’affaires
Les points forts : Propreté et personnel et service
Staying in a hotel that still has good food nice!!
Séjour de 5 nuits en janvier 2024
Réponse de Reception le 14 janv. 2024
Hi Adam, Thank you for sharing your experience with us. We are happy to that you have enjoyed your stay and the food. The whole team looks forward to the opportunity of welcoming you back soon.Kind regards, Reception

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very nice but sofa bed too small and uncomfortable for an 11 and 14 year old to share.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 12 janv. 2024
Dear Guest, Thank you for your feedback. We are sorry to hear about your experience. Your feedback is forwarded to the manager, and we hope to have another opportunity to welcome you back and better accommodate your needs and wants. Kind regards, Reception

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fab hotel fab service
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 12 janv. 2024
Hi Danielle, Thank you for the amazing 5* star review. We are happy to know that you have enjoyed your stay at DoubleTree Bristol North. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception

6/10 Satisfaisant

John

Séjour de 1 nuit en janvier 2024
Réponse de Reception team le 11 janv. 2024
Dear John, Thank you for taking the time to share your recent experience in DoubleTree By Hilton Bristol North. We apologize for any issues you may have encountered during your stay. We look forward to having the opportunity to welcoming you back soon in the near future and provide you with an excellent experience. Kind regards, Reception

8/10 Bien

Zeshan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 10 janv. 2024
Dear Zeshan, Thank you for the 4* rating. We are happy to know you have enjoyed your stay. The whole team looks forward to welcoming you back soon. King regards, Reception

8/10 Bien

Cathy

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 8 janv. 2024
Dear Cathy, Thank you for you feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

10/10 Excellent

Jing

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Reception le 8 janv. 2024
Dear Jing, Thank you for the amazing review. We are happy to know that you have enjoyed your stay. The whole team looks forward to welcoming you back soon. Kind regards, Reception

4/10 Médiocre

Richie

Séjour de 2 nuits en décembre 2023
Réponse de Reception le 7 janv. 2024
Dear Richie, Thank you for your feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Bien

Rohit, CRAWLEY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Reception le 2 janv. 2024
Hi Rohit, Thank you for the 4* star rating. We hope you have enjoyed your stay. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception Team