Avis sur Delta Hotels by Marriott Bristol City Centre
Delta Hotels by Marriott Bristol City Centre
2 Lower Castle Street, Old Market, Bristol, England
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
25 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
2/10 Horrible
Hervé
16 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel pitoyable à fuir de toute urgence
Hervé
Séjour de 4 nuits en août 2023
8/10 Bien
Cornelis
13 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, no surprises.
Cornelis
Séjour de 3 nuits en juillet 2023
10/10 Excellent
Koffigan Raymond
Voyage d’affaires
12 juil. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Koffigan Raymond
Séjour de 1 nuit en juillet 2023
8/10 Bien
Mathilde
9 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mathilde
Séjour de 1 nuit en avril 2023
6/10 Satisfaisant
Jean-Philippe
Voyage d’affaires
17 juin 2022
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Jean-Philippe
Séjour de 1 nuit en juin 2022
6/10 Satisfaisant
Aymeric
Voyage d’affaires
28 févr. 2020
Les points forts : Propreté et personnel et service
Passable
Aymeric
Séjour de 2 nuits en février 2020
8/10 Bien
Voyageur vérifié
26 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Positif
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
6/10 Satisfaisant
bruno
22 juil. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Un ancien 4* bien défraîchi!
bruno
Séjour de 2 nuits en juillet 2019
4/10 Médiocre
Fabrice
17 juil. 2019
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très cher pour ce que c est le prix est trop haut
Fabrice
Séjour de 1 nuit en juillet 2019
10/10 Excellent
Eric
24 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 1 nuit en juin 2019
8/10 Bien
Sue
Voyage en famille
26 mai 2024
Les points forts : Propreté
Sue
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Guy
Voyage en famille
12 mai 2024
Les points forts : Personnel et service
Guy
Séjour de 1 nuit en mai 2024
Réponse de Andrea Sabatino le 13 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of the room. However, we regret to hear about the discomfort you experienced due to the noise from the air conditioning unit.Please accept our sincere apologies for any inconvenience this may have caused during your stay. We understand how important a peaceful environment is for our guests, and we will address the issue with our maintenance team to ensure that it is resolved promptly.We value your feedback as it helps us to continually improve our services. Should your travels bring you back to our area, we would love the opportunity to provide you with a more comfortable experience.Warm regards,Andrea Sabatino
8/10 Bien
Sian
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sian
Séjour de 1 nuit en avril 2024
10/10 Excellent
Matthew
1 mai 2024
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Andrea Sabatino le 21 mai 2024
Dear Guest,thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed everything we had to offer. Your 5 out of 5 score means a lot to our team, and we're grateful for your kind words. We look forward to welcoming you back soon!Best regardsAndrea Sabatino
8/10 Bien
Owen
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Owen
Séjour de 1 nuit en avril 2024
10/10 Excellent
Sheba
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheba
Séjour de 1 nuit en avril 2024
10/10 Excellent
Mark
Voyage d’affaires, Voyage en couple
19 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
10/10 Excellent
Neil
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neil
Séjour de 1 nuit en avril 2024
10/10 Excellent
phatharaporn
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
phatharaporn
Séjour de 1 nuit en avril 2024
Réponse de Andrea Sabatino le 14 avr. 2024
Dear Guest,Thank you for taking the time to leave us a positive review! We're thrilled to hear that everything was fine during your stay.If there's anything specific that stood out to you or any aspect of your experience that you particularly enjoyed, we'd love to hear about it. Your feedback helps us ensure that we continue to meet and exceed the expectations of our guests.We look forward to welcoming you back for another great stay in the future!Best regards,Andrea Sabatino
10/10 Excellent
phatharaporn
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
phatharaporn
Séjour de 2 nuits en avril 2024
Réponse de Andrea Sabatino le 14 avr. 2024
Dear Guest,Thank you for taking the time to leave us a positive review! We're thrilled to hear that everything was fine during your stay.If there's anything specific that stood out to you or any aspect of your experience that you particularly enjoyed, we'd love to hear about it. Your feedback helps us ensure that we continue to meet and exceed the expectations of our guests.We look forward to welcoming you back for another great stay in the future!Best regards,Andrea Sabatino
10/10 Excellent
Shelly
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelly
Séjour de 1 nuit en mars 2024
Réponse de Andrea Sabatino le 18 mars 2024
Dear Guest,Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that Ella provided you with great and personable customer service and efficiently resolved any issues you encountered during your stay.We're thrilled that you found our location ideal and that you were impressed with the impeccable standard of our rooms. Your satisfaction is our top priority, and we are truly grateful for your kind words and feedback.We can't wait to welcome you back on your next visit! Please don't hesitate to reach out if there's anything else we can assist you with in the meantime.Warm regards,Andrea Sabatino
8/10 Bien
Ben
4 mars 2024
Ben
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 25 mars 2024
Dear guest,Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall. Your score of 4 out of 5 means a lot to us, and we're glad that you enjoyed your time with us.We're always striving to improve, so if there's anything specific you think we could do better to earn that fifth star next time, please don't hesitate to let us know. Your input helps us ensure that we're providing the best possible experience for all our guests.Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Warm regardsAndrea Sabatino
6/10 Satisfaisant
Julia
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en mars 2024
Réponse de Andrea Sabatino le 4 mars 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience during your stay, particularly enjoying our convenient location and spacious rooms.We understand that there may have been areas where we could improve, and we appreciate your input. If there are any specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,
10/10 Excellent
Michael, Teignmouth
Voyage en couple
3 mars 2024
Michael
Séjour de 1 nuit en mars 2024
Réponse de Andrea Sabatino le 3 mars 2024
Dear guest,thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff, especially Gemma at reception, to be friendly and efficient. We believe that excellent customer service is the cornerstone of a great hotel experience, and we're thrilled that Gemma exceeded your expectations.While we strive to provide a comfortable and enjoyable stay for all our guests, we apologize if the food did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our offerings.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Andrea Sabatino
8/10 Bien
Francis
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en mars 2024
Réponse de Andrea Sabatino le 3 mars 2024
Dear guest,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our central location convenient for your needs.At [Hotel Name], we strive to provide our guests with a comfortable and convenient experience, and we're delighted that we were able to meet your expectations. Whether you're exploring the city or attending meetings, we're glad our location added to your overall experience.We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Andrea Sabatino
8/10 Bien
Samer
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samer
Séjour de 2 nuits en février 2024
Réponse de Andrea Sabatino le 27 févr. 2024
Dear guest,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our wide rooms, which have been newly renovated to enhance your comfort and satisfaction.It's wonderful to know that our staff left a positive impression on you with their friendly and accommodating service.Our prime location is indeed a highlight, and we're glad that it contributed to the overall enjoyment of your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Andrea Sabatino
6/10 Satisfaisant
mark
Voyage d’affaires
21 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Course stay
mark
Séjour de 3 nuits en février 2024
Réponse de Andrea Sabatino le 21 févr. 2024
Dear Guest,Thank you for sharing your feedback with us following your recent stay. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.We understand your concerns regarding the condition of our hotel, and we appreciate your patience as we work towards improvements. Please know that your feedback is invaluable to us, and we are committed to addressing the areas in need of update and renovation.We apologize for the oversight regarding the cleaning of your room during your stay. Maintaining cleanliness is a top priority for us, and we regret any inconvenience this may have caused. We will be sure to review our housekeeping procedures to prevent similar occurrences in the future.Additionally, we regret that the comfort of your bedding did not meet your expectations. We understand that a good night's sleep is essential, and we will take your feedback into consideration as we strive to enhance the comfort of our accommodations.Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Andrea Sabatino
8/10 Bien
Sarah
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en février 2024
Réponse de Andrea Sabatino le 27 févr. 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay and that our staff, including your cleaner, contributed positively to your experience.We appreciate your constructive comments regarding the room and bathroom, and we apologize for any inconvenience caused. Your feedback will be shared with our housekeeping and maintenance teams for further review and improvement.It's wonderful to know that our maintenance team promptly addressed the issue with the bath plug, and we're glad to hear that you found their service outstanding and efficient.We're also pleased that you enjoyed our gym facilities and that our receptionists and bar staff provided you with lovely service.Your satisfaction is important to us, and we thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Andrea Sabatino
10/10 Excellent
Neil
14 févr. 2024
Les points forts : Personnel et service
Neil
Séjour de 3 nuits en février 2024
Réponse de Andrea Sabatino le 15 févr. 2024
Dear Guest,Thank you so much for your glowing review and for rating every aspect of your stay with us a perfect 10 out of 10! We are absolutely thrilled to hear that you had such a fantastic experience during your time with us.It's wonderful to know that you found our accommodations to be a great value and that our reception staff, especially Amelia, provided exceptional service. We're delighted that you enjoyed your stay with us and that you're already planning on coming back!We truly appreciate your kind words and your decision to share your positive experience with others. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Andrea Sabatino
8/10 Bien
S
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good but not perfect.
S
Séjour de 2 nuits en février 2024
Réponse de Andrea Sabatino le 13 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our convenient location, ample parking, and the excellent service provided by our staff.We regret to learn about the issues you encountered with the condition of your room, including the tired appearance, dirty windows, and the oversight of previous guest's rubbish under the bed. Please accept our sincere apologies for falling short of your expectations in these aspects. Rest assured, we have shared your feedback with our housekeeping team to ensure that such oversights are addressed promptly and thoroughly.Despite these disappointments, we're glad to know that you still found your overall stay to be enjoyable. We truly value your patronage and hope to have the opportunity to welcome you back for a flawless experience in the future.Thank you once again for your valuable feedback.Warm regards,Andrea Sabatino
10/10 Excellent
Tsui Wan
Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
應有盡有,地點一流
Tsui Wan
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 10 févr. 2024
Dear Guest,Thank you for your glowing review of your recent stay with us! We're thrilled to hear that you found our room to be very clean and comfortable, equipped with everything you need for a pleasant stay.Our central location near a large shopping mall is indeed a convenient feature for our guests, and we're delighted that it added to the enjoyment of your visit. Providing complimentary luggage storage is just one of the ways we strive to make our guests' experiences as convenient and hassle-free as possible.Your kind words and positive feedback mean the world to us. We take great pride in offering a high-quality experience for our guests, and we're grateful that you feel we deserve a rating of 4 stars or above.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Andrea Sabatino
10/10 Excellent
Linzi
9 févr. 2024
Les points forts : Propreté et personnel et service
Linzi
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 13 févr. 2024
Dear Guest,Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're thrilled to hear that you had a great stay with us.It's our aim to provide each guest with a memorable and enjoyable experience, and we're delighted that we succeeded in meeting your expectations. Your satisfaction is our top priority, and we're grateful for your kind words of praise.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more exceptional, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for taking the time to share your feedback.Warm regards,Andrea Sabatino
8/10 Bien
Shannon
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 8 févr. 2024
Dear guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the location of our hotel to be very convenient, with easy access to the shopping center, theater, and city center. It's great to know that our proximity to these attractions added value to your stay.We appreciate your mention of the availability of parking next to the hotel, providing added convenience for guests arriving by car. Additionally, we're pleased to hear that the train station is not too far away, making it convenient for those traveling by rail.We are committed to providing our guests with a comfortable and enjoyable experience, and your positive feedback encourages us to continue delivering exceptional service. Should your travels bring you back to the area, we would be honored to welcome you again at our hotel.Warm regards,Andrea Sabatino
10/10 Excellent
Juraj
Voyage en groupe
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juraj
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 7 févr. 2024
Dear Guestthank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our convenient location and clean rooms met your expectations. We truly appreciate your kind words and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your next stay, feel free to let us know. We're here to ensure your experience with us is nothing short of excellent. Safe travels!Andrea Sabatino
8/10 Bien
Nicola
4 févr. 2024
Nicola
Séjour de 1 nuit en février 2024
Réponse de Andrea Sabatino le 7 févr. 2024
Dear Guest,thank you for choosing Delta Hotels by Marriott Bristol City Centre for your stay, and for taking the time to leave us a review! We're delighted to hear that you had an enjoyable experience overall. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. If there's anything specific you think we could improve upon to earn that perfect 10/10 score next time, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future!
4/10 Médiocre
Amir
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would not recommend
Amir
Séjour de 2 nuits en décembre 2023
Réponse de Andrea Sabatino le 2 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced and appreciate your honest review.We regret to hear about the disturbance caused by the heating system, and we understand how important a peaceful night's sleep is for our guests. Our team is actively working on addressing the issue to ensure that future guests do not encounter the same problem.We also apologize for any frustration caused by the challenges you faced with the refund request. We take guest concerns seriously, and we will review our communication processes to ensure a smoother resolution in the future.Regarding the limited breakfast choices, we appreciate your input, and we will use it to enhance our offerings and provide a more satisfying experience for our guests.We are glad to hear that you found the room aesthetically pleasing and enjoyed the hotel's location. Your positive remarks in these areas are valuable to us, and we will continue to strive for excellence in these aspects.We genuinely value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to us directly if you have any further concerns or if there is anything we can do to make amends.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Andrea Sabatino
10/10 Excellent
Gaynor
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gaynor
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 30 janv. 2024
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback! We're thrilled to hear that you had a great experience during your shopping trip in central Bristol.We are delighted that our location proved to be convenient for your activities, and we hope you had a successful and enjoyable shopping experience. Our team works hard to provide a comfortable and welcoming environment for our guests, and it's wonderful to know that we could contribute to the success of your trip.If you have any specific highlights or suggestions you'd like to share, we would love to hear them. Your feedback helps us continually improve and enhance our guest experience.We appreciate your patronage and hope to have the pleasure of welcoming you back on your future visits to Bristol. Safe travels, and thank you again for your positive review!Best regards,
10/10 Excellent
Voyageur vérifié
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 30 janv. 2024
Dear Guest,Thank you so much for choosing Delta Hotels by Marriott Bristol City Centre for your stay, and for taking the time to leave such a fantastic review! We are thrilled to see that you rated your experience with a perfect 10.It's always rewarding to know that our guests enjoyed their stay, and we are delighted to hear that you had a wonderful experience with us. Our team works hard to provide the best possible service, and your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We are here to make your future stays even more memorable.Thank you once again for your kind words, and we look forward to serving you again soon!Best regards,
10/10 Excellent
Voyageur vérifié
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 30 janv. 2024
Dear Guest,thank you so much for taking the time to share your experience with us. We are delighted to hear that you chose our superior double room and that it lived up to your expectations based on the photos. It's fantastic to know that you found the newly renovated room very comfortable and clean, making it perfect for your one-night stay.We appreciate your kind words about our friendly staff and are pleased to hear that you found the parking convenient and easy.Your feedback is valuable to us, and we are thrilled that we could contribute to making your stay enjoyable. If there's anything else you'd like to share or any specific aspects you'd like us to know about, please feel free to reach out.We look forward to welcoming you back for another wonderful stay in the future.
6/10 Satisfaisant
Ashley
27 janv. 2024
Les points forts : Propreté
Ashley
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 30 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Delta Hotels by Marriott Bristol City Centre. We sincerely appreciate your honest review and would love to learn more about your experience to better understand how we can improve.While we're glad to see that you rated us with a 3 out of 5, indicating an overall positive stay, we want to ensure that we continually strive for excellence. If there are specific areas where you feel we fell short or aspects that didn't meet your expectations, we would be grateful for any additional insights you can provide.Our goal is to make every guest's stay exceptional, and your feedback is invaluable in helping us achieve that. Please feel free to contact us directly or share more details about your experience so that we can address any concerns you may have had.Thank you once again for choosing Delta Hotels by Marriott Bristol City Centre, and we hope to have the opportunity to welcome you back for an even more satisfying stay in the future.Warm regards,
6/10 Satisfaisant
Craig
19 janv. 2024
Craig
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 20 janv. 2024
Dear Guest,Thank you for choosing Delta Hotels by Marriott Bristol City Center, and for taking the time to share your feedback. We appreciate your stay with us and value your input.We're glad to hear that you stayed with us, and we're curious to know more about your experience to better understand how we can improve. Your score of 6 out of 10 suggests there may be areas where we fell short of your expectations. We would love to learn more about your specific concerns or any aspects that we can address to enhance your experience.Please feel free to share more details with us, either here or directly through our customer service channels. Your feedback is invaluable, and we are committed to making any necessary improvements to ensure our guests have a positive stay.We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,
6/10 Satisfaisant
mary
Voyage en famille
8 janv. 2024
Les points forts : Personnel et service
mary
Séjour de 3 nuits en janvier 2024
Réponse de Andrea Sabatino le 13 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconveniences you may have encountered during your stay.Understanding your concerns is crucial for us to improve our services. If you could provide more details about the aspects that you found lacking or any specific areas where we can make enhancements, it would be immensely helpful for our ongoing efforts to better serve our guests.We take every guest's feedback seriously, and we assure you that we will address the issues raised to ensure a more positive experience for future stays. We hope you would consider giving us another opportunity to provide you with a better experience.If there's anything specific you'd like to discuss further or if you have additional comments, please feel free to reach out to us directly. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you for choosing Delta Hotels by Marriott Bristol City Centre, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,
8/10 Bien
Grant
6 janv. 2024
Les points forts : Personnel et service
Grant
Séjour de 1 nuit en janvier 2024
Réponse de Andrea Sabatino le 13 janv. 2024
Dear Guest,Thank you for taking the time to leave a review, and we appreciate your feedback. We're glad to see that you had an overall positive experience during your stay, earning us a 4 out of 5 rating.Your input is valuable to us, and if there are specific areas where we can improve and earn that fifth star during your next visit, please feel free to share your thoughts. We are always looking for ways to enhance our services and provide an even better experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing us, and we appreciate your valuable feedback.Best regards,
8/10 Bien
James
2 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice
James
Séjour de 1 nuit en décembre 2023
Réponse de Andrea Sabatino le 10 janv. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay nice and comfy, enjoyed the friendly staff, and appreciated the good view. Guest satisfaction is our top priority, and we're grateful for your positive remarks in these areas.We apologize, however, for any inconvenience caused by the presence of strange hairs above the bathroom sink. Please be assured that we take cleanliness very seriously, and we are actively addressing this issue to ensure it does not happen again in the future. Your comments provide valuable insights for improvement.Regarding the parking fees, we understand that it can be a concern for our guests. We continuously evaluate our pricing structure to remain competitive while providing convenient and secure parking facilities. We appreciate your feedback on this matter and will consider it as we review our policies.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future
6/10 Satisfaisant
Elise
1 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
embarrassing and unnerving
Elise
Séjour de 1 nuit en décembre 2023
Réponse de Andrea Sabatino le 11 janv. 2024
Dear Guest,thank you for taking the time to share your feedback with us. We sincerely apologize for the uncomfortable experience you had during your recent stay with us. Your comfort and privacy are of the utmost importance to us, and we deeply regret any inconvenience caused.We understand how crucial it is for our guests to feel secure and respected, especially during moments of personal privacy. We sincerely apologize for the lapse in communication that led to this unfortunate incident. Rest assured, we take your concerns seriously, and we will be conducting a thorough review of our check-out procedures to prevent such incidents in the future.In order to restore your faith in the Delta Hotels by Marriott Bristol City Centre Hotel, I would like to offer you a complimentary upgrade to an Executive room on your next visit to Bristol. To redeem this offer, please make a standard reservation for a date of your choice. This can be made through our website. Once you have made a reservation please contact me with your confirmation number, referencing this email, and I will process the complimentary upgrade for you. Please note that this offer is for 1 room and 1 stay only. I very much look forward to hearing from you.We value your feedback, and your insights will certainly help us enhance our services. If you have any further concerns or if there is anything we can do to make amends, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,
10/10 Excellent
Alex
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Réponse de Andrea Sabatino le 7 févr. 2024
Dear Guest,that's fantastic news! We're delighted to hear that the guest had such a wonderful experience at Delta Hotels by Marriott Bristol City Centre and rated us a perfect 5 out of 5. Thank you for sharing this positive feedback with us. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know that we've succeeded in making their stay memorable. We hope to have the pleasure of welcoming them back again soon for another exceptional stay.
8/10 Bien
Paul
16 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Paul
Séjour de 7 nuits en décembre 2023
Réponse de Andrea Sabatino le 2 janv. 2024
Dear Mr Paul,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our comfortable and clean hotel, as well as the superb service provided by our staff, particularly in the hotel bar.We are delighted to hear that you found our location to be great, offering a central and convenient setting for your stay.However, we sincerely apologize for any inconvenience caused by the ongoing maintenance and scaffolding, which affected the appearance of the hotel and the closure of the terrace. We understand the importance of these amenities and regret that they were not available during your visit. Please be assured that we are actively working to complete the maintenance as quickly as possible to provide an enhanced experience for our guests.Your feedback regarding the bathroom is also appreciated. We take guest comments seriously, and your input will be considered as we continue to make improvements to enhance the overall guest experience.We value your patronage and hope to have the opportunity to welcome you back in the future, providing an even better stay with the completion of our maintenance projects.Thank you again for your valuable feedback.
2/10 Horrible
MISS L
16 déc. 2023
MISS L
Séjour de 1 nuit en décembre 2023
Réponse de Andrea Sabatino le 13 janv. 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize that your experience fell short of expectations, and we appreciate your honesty. We take all feedback seriously, and we would like to understand more about your concerns to address them effectively.If you could provide additional details about your stay, such as specific areas that were unsatisfactory, it would be immensely helpful for us to identify areas for improvement. Our aim is to ensure that every guest has a positive and comfortable experience, and we regret that we did not meet your expectations on this occasion.If you would be willing to discuss your experience further, our management team is available to speak with you directly.Once again, we apologize for any inconvenience you may have experienced and appreciate the opportunity to learn and improve based on your feedback.Thank you for bringing this to our attention.Sincerely,
10/10 Excellent
Tiffany
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiffany
Séjour de 1 nuit en décembre 2023
Réponse de Andrea Sabatino le 2 janv. 2024
Dear Guest,thank you for taking the time to share your feedback on your recent stay with us. We appreciate your understanding regarding the noise from the construction works happening in the hotel, and we apologize for any inconvenience caused by the drilling and knocking, especially in the early morning.We're pleased to hear that despite the disturbance, you still found everything else to be lovely. Your patience and positive outlook are greatly appreciated, and we value your understanding as we work to improve our facilities.Please be assured that we are actively working to minimize any disruptions caused by the ongoing construction. Your feedback is crucial as it helps us address areas of concern and enhance the overall guest experience.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Thank you again for your valuable feedback.Warm regards,