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Avis sur Mercure Brighton Seafront Hotel

3.5 out of 5
Mercure Brighton Seafront Hotel
149 Kings Road, Brighton, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 223 avis sur 612." "
Note des voyageurs de 8 (Bien), d’après 195 avis sur 612." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 612." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 612." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 612." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

william

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Vraiment pas génial
Hôtel plutôt bien situé et avec un parking. Le hall est super joli et le petit déjeuner très bon. Par contre les chambres sont indignes du prix. Nous avions deux portes, une servant à rentrer /sortir et l’autre étant une porte coupe feu donnant sur un couloir … les couloirs sont datés et malgré les efforts les chambres ne sont pas mieux et vraiment contents de n’y avoir passé que une nuit. L’ascenseur est aussi plus que douteux. Bref pas un mercure tél qu’on peut les connaître. Ne mérite aucunement le prix payé.
Séjour de 1 nuit en juillet 2023
Réponse de Catherine le 15 août 2023
Merci beaucoup d'avoir pris le temps de nous faire part de votre séjour chez Mercure. Je suis vraiment désolé de lire que cela n'a pas été à la hauteur de vos attentes et veuillez accepter nos plus sincères excuses. La chambre a une 2ème sortie en raison de l'escalier principal qui monte tout le bâtiment et c'est pour la sécurité et l'évacuation d'urgence. Je comprends vos réflexions sur l'ascenseur.Cordialement

8/10 Bien

William

Séjour de 1 nuit en avril 2023
Réponse de Kelly - GM le 18 avr. 2023
Dear William,Thank you for your score and I am pleased that it reflects a good stay with us.Kind regardsKellyGeneral Manager

6/10 Satisfaisant

Nadia

Séjour de 2 nuits en mai 2022

10/10 Excellent

HUBERT

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Barry le 3 janv. 2020
Dear Hubert We very much appreciate your feedback regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 10 nuits en août 2019
Réponse de Iain le 19 août 2019
Thank you for your recent review.

10/10 Excellent

Nicola

Les points forts : Infrastructures et conditions de l’hébergement
G
Séjour de 1 nuit en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Nicola,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

8/10 Bien

Stella

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was lovely, spotlessly clean, and reception staff were brilliant. Breakfast room staff on the other hand, were very abrupt, and we felt hurried to leave, as soon as a plate was empty it was taken even when we were still finishing a mouthful of food. Also guests were asked to finish their tea/coffee in the reception area as tgd tables were wanted for other guests. Not ideal start to a day
Séjour de 1 nuit en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Stella,I am disappointed to read your feedback about Breakfast as this is very unusaul, and I will review this with the Team.Kind regardsKellyGeneral Manager

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean Very friendly Enjoyed our stay.
Séjour de 1 nuit en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Karen,I am so pleased that you enjoyed your stay with us.Kind regardsKellyGeneral Manager

8/10 Bien

Carolyn, Wincanton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Carolyn,I am delighted that our Team made your stay with us.Kind regardsKellyGeneral Manager

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food is good nice and clean very nice staff
Séjour de 1 nuit en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear David,I am so pleased that you liked our new menu and that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Bien

Scott

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Only stayed a couple of nights false led by the pictures online of our room but done the job breakfast was amazing staff very friendly!
Séjour de 2 nuits en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Scott,I am disappointed that you feel you were mis-lead.I am pleased that our Team stood out for you and that you enjoyed BreakfastKind regardsKellyGeneral Manager

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and service was amazing, and the was in good condition. Food was excellent. The room i had was clean, not one of the best rooms but certainly adequate, window looked out into a back area and needed a lot off attention, was not pleasant. The room had some minor problems, nowhere to hang your wet coat, no toilet brush and the annoying one there were no sockets by the bed so you could not charge your phone, nearest socket was the other side of the room, but overall it was a good stay
Séjour de 2 nuits en avril 2024
Réponse de Kelly GM le 29 avr. 2024
Dear Roger,I am pleased that overall you had a good stay with us, we are currently looking at placing sockets near the bedsKind regardsKellyGeneral Manager

8/10 Bien

Jill

Really good I enjoyed my stay Staff really good and friendly
Séjour de 1 nuit en avril 2024
Réponse de Kelly GM le 10 avr. 2024
Dear Jill,I am so pleased you enjoyed your stay with us and that our Team stood out.Kind regardsKellyGeneral Manager

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful. Nice quiet room
Séjour de 2 nuits en avril 2024
Réponse de Kelly GM le 10 avr. 2024
Dear Joan,I am so pleased that our Team made a great impressionKind regardsKellyGeneral Manager

8/10 Bien

LESLEY

Voyage en couple
Les points forts : Propreté et personnel et service
Very helpful staff, very accommodating. Room very clean. Breakfast excellent. Room quite small, parking difficult. Carpet throughout hotel need replacing. Food choices outside breakfast minimal.
Séjour de 3 nuits en mars 2024
Réponse de Barry le 1 avr. 2024
Hi Lesley,Thank you for taking the time to review us, we are all delighted that you had a great time with us, and we all look forward to seeing you again with us very soon,Kind Regards,BarryReception Desk

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were excellent and as had been said before Barry was extremely helpful, both at the hotel and during a call before the visit.
Séjour de 2 nuits en mars 2024
Réponse de Barry le 26 mars 2024
Hi David,Thank you so much for your Kind review, I am so glad you enjoyed your stay with us, and we all look forward to seeing you again very soon,Barry

10/10 Excellent

Sean

Séjour de 3 nuits en mars 2024
Réponse de Barry le 27 mars 2024
thank you so much for your Kind review, we all are delighted that you so enjoyed your stay with us and we look forward to seeing you again very soon

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Équipements
Very nice Room, Friendly Staff, lovely Breakfast good value for money.
Séjour de 1 nuit en mars 2024
Réponse de Barry le 22 mars 2024
Thank you so much for your very kind Review,

8/10 Bien

Alan

Les points forts : Propreté et personnel et service
Looking slightkybtired but still had great character
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Lynne

Voyage en couple
Les points forts : Propreté
We stayed in a sea view room which was a nice size with lovely views but the windows were not soundproof or insulated so they were noisy and cold to sit by and kept me awake. Service was lacking at breakfast on the Tuesday morning and had to ask other guests where they got there cooked breakfast from as it wasn’t out for selection, so my husband asked someone cleaning tables and he asked us what we wanted! No choice given! Wednesday completely awful with a coach load of people in the very small breakfast room, we couldn’t move but were shown to seats buy a nice man and told it was self service, easier said than done with all the people I can tell you!! Unfortunately Tuesday when we got up the weather was horrible so we stayed in our room after breakfast and at 12 we went down to the bar to get lunch to find it shut till 4:30 so we had to brave the wind and rain to find some food! We then came back after a lot of walking to relax with a drink before dinner only to find the bar was now closed till 6pm all very frustrating! The hotel looks good but needs updating and better service. Three star rating at best! Car park too expensive too!
Séjour de 2 nuits en mars 2024
Réponse de Kelly GM le 30 mars 2024
Dear Lynne,I am disappointed to read your review as this is not reflective of service received and I will review this with our Food and Beverage ManagerKind regardsKellyGeneral Manager

10/10 Excellent

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I reserved a room at the Mercure for my partner's birthday, and our experience from the moment we arrived was exceptional. The convenience of parking right next to the hotel was a plus. Upon arrival, we were warmly greeted by the hotel manager, Marta, who was incredibly kind and attentive. She presented my partner with a birthday card, chocolates, and a complimentary drink at the bar. The hotel itself was stunning, with impeccable cleanliness and thoughtful design touches. Our superior room exceeded expectations, boasting spaciousness and cleanliness. The bathroom, complete with a large shower and bath, was a highlight. Our balcony offered a lovely sea view and comfortable seating. Great room amenities, including air conditioning and a posh coffee machine. The reception desk staff were always available, although we found everything we needed already in place. The breakfast was outstanding, with a wide variety of options and a picturesque sea view. The full English breakfast was one of the best ive had, the product was great quality and so fresh. The attentive staff again during breakfast meant we never went without. Overall, we couldn't find a fault with this hotel. It has now become our preferred choice for our visits to Brighton, thanks to the exceptional service provided by the lovely manager Marta, absolute first class service Thank you, Mercure, for making our stay so special. Emma and Juliet
Séjour de 1 nuit en mars 2024
Réponse de Kelly GM le 17 mars 2024
Dear Emma and Juliet,I am delighted that Marta stood out for your she is certainly a shining star on Reception.I am pleased that you had an excellent stay with us and hope you enjoyed your time exploring Brighton.Kind regardsKellyGeneral Manager

8/10 Bien

marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kelly GM le 17 mars 2024
Dear Marc,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Safia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved breakfast , wanna come back just for them hashbrowns
Séjour de 1 nuit en février 2024
Réponse de Kelly GM le 17 mars 2024
Dear Safia,I am delighted you enjoyed our Breakfast and our Hash browns are super tasty!Kind regardsKellyGeneral Manager

6/10 Satisfaisant

david

Les points forts : Personnel et service
Dated
Séjour de 1 nuit en mars 2024
Réponse de Kelly GM le 17 mars 2024
Dear David,I am disappointed that you feel we are dated, the Hotel is Grade 2 listed but had a refurbishment completed in 2019 along with some recent updates to our Bar and Terrace.Kind regardsKellyGeneral Manager

10/10 Excellent

Heather

Séjour de 2 nuits en février 2024
Réponse de Kelly GM le 30 mars 2024
Dear Heather,I am delighted that your scores reflect a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel needs a serious refurb which is a shame as it’s in a great location. The best part of our trip was definitely the friendly and helpful staff.
Séjour de 1 nuit en février 2024
Réponse de Kelly GM le 17 mars 2024
Dear Sharon,I am delighted that you received excellent customer service and disappointed with your feedback about the Hotel a refurbishment was completed in 2019 and we have also updated the main building public areas.Kind regardsKellyGeneral Manager

10/10 Excellent

Kay

Séjour de 1 nuit en février 2024
Réponse de Kelly GM le 30 mars 2024
Dear Kay,Thank you for your 5 stars and I am delighted that this reflects a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Elle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024

8/10 Bien

Chloe

Les points forts : Personnel et service

8/10 Bien

Natalie

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024

8/10 Bien

Joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff lovely room car parking very expensive
Séjour de 1 nuit en février 2024
Réponse de Kelly GM le 12 févr. 2024
Dear Joanne,I am pleased your score reflects a good stay with us and that our Team made a good impressionKind regardsKellyGeneral Manager

8/10 Bien

Jan

Séjour de 2 nuits en février 2024
Réponse de Kelly GM le 30 mars 2024
Dear Jan,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

6/10 Satisfaisant

andleeb

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property needs refurbishing, carpets have massive dirt stains in them, windows and doors are really difficult to open and very old. Not enough parking. Staff are extremely pleasant and polite, it was a pleasure conversing with every member of staff. This was my fourth stay at this hotel normally I’m in the superior room with the biggest balcony, bit this time I was in the privilege room with a balcony I must admit I was gutted!!! But then I got used to the small space and the balcony and the views is lovely !
Séjour de 3 nuits en janvier 2024
Réponse de Marianne le 2 févr. 2024
Dear Andleeb,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! We are delighted to read you have found our Team pleasant and polite.In regards of the refurbishment, We have passed your comments to our relevant colleagues.We are all looking forward to welcoming you back !Kind Regards,Marianna CappaiFront of House Manager

10/10 Excellent

Demi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very nice and good fair price
Séjour de 1 nuit en janvier 2024
Réponse de Marianne le 2 févr. 2024
Dear Demi,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 5/5 WOW ! Thank you !We are glad you enjoyed your room and the price good and fair. Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

8/10 Bien

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Kelly GM le 24 janv. 2024
Dear Claire,I am pleased that your scores reflect a good stay with usKind regardsKelly General Manager

10/10 Excellent

Steve

Séjour de 1 nuit en janvier 2024
Réponse de Kelly GM le 24 janv. 2024
Dear Steve,Thank you for your 10/10 and I am delighted this reflects a good stay with usKind regardsKellyGeneral Manager

6/10 Satisfaisant

P

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
room without a view :)
Booked a room with a view! on arrival was told a view is a window??? not a scenic view , very misleading when i paid extra for a view, hotel nice but bed was so hard i hardly slept, but staff were really friendly and nice. and parking is expensive , £28 for 24 hrs
Séjour de 1 nuit en janvier 2024
Réponse de Kelly GM le 24 janv. 2024
Dear P,I will review your feedback about the room description but am pleased that our Team made a great impressionKind regardsKellyGeneral Manager

10/10 Excellent

Carly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Another great stay at the Mecure Hotel, nothing bad to say,all good!
Séjour de 1 nuit en janvier 2024
Réponse de Kelly GM le 24 janv. 2024
Dear Carly,I am delighted that you had another great stay with usKind regardsKellyGeneral Manager

8/10 Bien

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Marianne le 2 févr. 2024
Dear Andrew,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! and for scoring us 8/10 in order to improve our service we would like to know we are missing to have 10/10 .Many thanks in advance !Kind RegardsMarianna CappaiFront of House Manager

10/10 Excellent

Jordan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So me, my husband and 1 year old stayed here at the Mercure for 2 nights at the beginning of January. It was a spontaneous booking but we are so glad we booked this hotel. There is parking at the hotel so great for you to just leave your car and know that it is safe. The moment we went into the hotel it was absolutely breathtaking, the hotel is amazing and looked beautiful. It was an easy process when we arrived and they checked us in quickly and easily. They gave us all the information that we needed to enjoy our stay. A Scottish man behind the desk was absolutely lovely and so friendly. He really made you feel so welcomed. All the staff were very friendly and were there if you needed them. They were so friendly and welcoming to my daughter and made it feel really included. Our hotel room, was lovely and spacious and had a double bed and a single bed and the bathroom was huge. It was very clean and I had a lovely nights sleep. The hotel is on the sea front and local to all attractions. I would say roughly 15min walk to Brighton pier. Which we liked as we walked along the sea front each morning and my daughter got to run around and enjoy a walk and we grabbed a coffee on the way at the coffee shop ( which is lovely). We had breakfast every morning, which again was lovely. They have a Buffett of English breakfast and then fruit, cured hams, fruit, yogurts, pasteries, juices and tea and coffee. We really enjoyed our stay and I would definitely return.
Séjour de 2 nuits en janvier 2024
Réponse de Kelly GM le 24 janv. 2024
Dear Jordan,Thank you for your lovely review. I am so delighted that you had a great stay with us and that our Team made a great impression.I will share your review with our TeamKind regardsKellyGeneral Manager

8/10 Bien

Christopher

Séjour de 3 nuits en décembre 2023
Réponse de Kelly GM le 24 janv. 2024
Dear Christopher,Thank you for your scores and I am pleased that you had a good stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Bianca

Nice location Good Room Very friendly stuff
Séjour de 2 nuits en décembre 2023
Réponse de Kelly GM le 24 janv. 2024
Dear Bianca,I am delighted that you had a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fab thanks!
Séjour de 1 nuit en décembre 2023
Réponse de Kelly GM le 28 déc. 2023
Dear Sarah,I am delighted that you had a fab stay with usKind regardsKellyGeneral Manager

10/10 Excellent

michael

Les points forts : Propreté et personnel et service
Staff were all very friendly and helpfull
Séjour de 1 nuit en décembre 2023
Réponse de Kelly GM le 28 déc. 2023
Dear Michael,I am delighted that you had a great stay with us and that our Team were friendly and helpfulKind regardsKellyGeneral Manager

10/10 Excellent

Molly

Séjour de 1 nuit en décembre 2023
Réponse de Marianne le 2 févr. 2024
Dear Molly,Many thanks for taking the time to review your experience at the Mercure Brighton Hotel! 5/5WOW ! Thank you !Looking forward to welcoming you back!Kind Regards,Marianna CappaiFront of House Manager

8/10 Bien

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend in Brighton
Staff were exceptional in comparison to other Hotels. They friendly helpful and willing to spend time to assist. Buffet breakfast was perfect .
Séjour de 1 nuit en décembre 2023
Réponse de Kelly GM le 10 déc. 2023
Dear Paul,I am so pleased that our Team made a great impression and that you enjoyed our BreakfastKind regardsKellyGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Kelly GM le 10 déc. 2023
I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Clare

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a lovely 4 night stay as a solo traveller on this occasion. The hotel and bar staff are friendly and attentive. A special thank you to Barry for his excellent customer service. The hotel has some quirks due to the age of the building, such as the occasional humming noise when another room flushes the toilet, but nothing that disturbed my sleep. The location is perfect right on the seafront. I enjoyed a lovely walk along the front by the sea in the mornings. I felt comfortable and safe during my stay, and will definitely return in 2024 for the next part of my course.
Séjour de 4 nuits en novembre 2023
Réponse de Kelly GM le 29 nov. 2023
Dear Clare,I am so delighted that you had a lovely stay with us and thank you for your comments about Barry, I have shared your review with him.We look forward to seeing you again next yearKind regardsKellyGeneral Manager

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
welcoming and close to everything
Great Receptionist- Barry decent room nice team at breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Kelly GM le 20 nov. 2023
Dear Ian,Thank you for your lovely review, I am delighted that you had a great stay with usKind regardsKellyGeneral Manager

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, lobby, bar and rooms, very friendly staff
Séjour de 1 nuit en novembre 2023
Réponse de Kelly GM le 16 nov. 2023
Dear Justin,Thank you for your lovely review and I am delighted you had a great stay with usKind regardsKellyGeneral Manager