Avis sur Novotel Birmingham Airport
Novotel Birmingham Airport
Birmingham Airport, Birmingham, England
Avis
8,4
Très bien
9,0/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
30 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
10/10 Excellent
EDDIE
Voyage d’affaires
30 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EDDIE
Séjour de 1 nuit en septembre 2022
Réponse de Bahman Abbasiyan le 22 oct. 2022
Dear Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Service Coordinator Novotel Birmingham Airport
10/10 Excellent
Frederic
Voyage d’affaires
26 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique, 2 pas de l’aéroport
Frederic
Séjour de 1 nuit en mars 2022
Réponse de David Terron - Operations Manager le 4 avr. 2022
Dear Frederic,
Thank you very much for your amazing feedback!
Best regards,
David Terron - Operations Manager
4/10 Médiocre
Valerie
Voyage d’affaires
18 oct. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
a éviter!
Valerie
Séjour de 4 nuits en octobre 2021
8/10 Bien
yannick
Voyage d’affaires
13 sept. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
yannick
Séjour de 1 nuit en août 2021
10/10 Excellent
Sylvie
30 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal pour l'aéroport
Sylvie
Séjour de 1 nuit en juin 2021
Réponse de David Terron - Rooms Division Manager le 2 juil. 2021
Dear Sylvie,
Thank you very much for your amazing feedback!
We hope to see you again soon.
Best regards,
10/10 Excellent
BRUNO
Voyage d’affaires
30 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BRUNO
Séjour de 1 nuit en mai 2021
Réponse de David Terron - Rooms Division Manager le 14 juin 2021
Dear Bruno,
Thank you very much for your amazing feedback!
we hope we can welcome you back soon.
Best regards,
10/10 Excellent
THIERRY
Voyage d’affaires
29 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une nuit a l'aéroport de Birmingham
THIERRY
Séjour de 1 nuit en septembre 2020
Réponse de David Terron - Rooms Division Manager le 5 oct. 2020
Dear Thierry,
Thank you very much for your amazing feedback!
Best regards,
David Terron - Rooms Division Manager
10/10 Excellent
Edouard
Voyage d’affaires
13 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edouard
Séjour de 1 nuit en août 2020
Réponse de David Terron - Rooms Division Manager le 26 août 2020
Dear Edouard,
Thank you very much for your amazing score!
We hope we can welcome you back very soon.
Best regards,
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
21 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de David Terron - Rooms Division Manager le 24 févr. 2020
Dear guest,
Thank you very much for your amazing feedback!
We hope to see you again very soon.
Best regards,
David Terron - Rooms Division Manager
8/10 Bien
Arnaud
Voyage d’affaires
23 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon hotel, avec de bons services
Arnaud
Séjour de 1 nuit en janvier 2020
Réponse de David Terron - Rooms Division Manager le 24 janv. 2020
Dear guest,
thank you very much for such a nice score.
We hope to have you again with us very soon.
Best regards,
David Terron - Rooms Division Manager
8/10 Bien
Franck
12 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour Novotel Birmingham Airport
Franck
Séjour de 1 nuit en novembre 2019
8/10 Bien
irina
13 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
irina
Séjour de 2 nuits en mai 2019
10/10 Excellent
Voyageur vérifié
3 mars 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
8/10 Bien
Mathias
26 janv. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Déçu.
Mathias
Séjour de 1 nuit en janvier 2019
8/10 Bien
Voyageur vérifié
23 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel proche de l'aéroport mais prix élevé
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
8/10 Bien
Fabien
17 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Fabien
Séjour de 1 nuit en octobre 2018
10/10 Excellent
Voyageur vérifié
17 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
4/10 Médiocre
Timothy, Smethwick
Voyage en famille
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Timothy
Séjour de 1 nuit en mai 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear ALAN HEPWORTH,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about bed comfort and restaurant food did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
8/10 Bien
Sharlene
17 mai 2024
Les points forts : Propreté et personnel et service
Sharlene
Séjour de 1 nuit en avril 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear Sharlene,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
8/10 Bien
Amy
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mai 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear Amy,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
2/10 Horrible
Everett
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everett
Séjour de 1 nuit en mai 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear Everett,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about cancellation policy, did not meet your expectations; please allow me to express my sincerest apologies.However, you have made non refundable reservation by third party travel agent and following travel agent terms and conditions we are not able to do anything with those types of reservation. Please, next time make flexible reservation by any travel agent or make reservation directly with Accor company hotels on accor.com At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excellent
Ashleigh
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashleigh
Séjour de 1 nuit en mai 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear AshleighWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 Excellent
David Ian
8 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
David Ian
Séjour de 1 nuit en mai 2024
Réponse de Front Office Team Leader Patryk Ossowski le 22 mai 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 Excellent
Ann
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Ann,We very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
2/10 Horrible
Stefanos
Voyage en famille, Voyage d’affaires
21 mars 2024
Les points faibles : Propreté et personnel et service
Stefanos
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Stefanos,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience car park and cleanliness did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time you have been informed that we do not have own car park and we can discount 50 % of in car park NCP no. 2 and no. 3. We, also informed you that you have come to reception up on check out time to get car park QR code to discount your car park fees.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
8/10 Bien
Katsutoshi
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katsutoshi
Séjour de 1 nuit en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Katsutoshi,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Rana
17 mars 2024
Rana
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear RanaWe very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4/10 Médiocre
Reyes
Voyage en famille
25 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Very expensive car park and high fee for pets
Reyes
Séjour de 1 nuit en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Reyes,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience about parking and pet fees did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time, you have been informed that hotel does not have own car park and all car parks belongings to NCP company. We, also tole you tat we will provide you QR code to discount the car park fees 50 % off. In our hotel description is an information that car park is available but is no information that is belongings to us.Our hotel is pet friendly and we a taking fees. I am really sorry that this pet fees was higher then in other hotels. I will pass this information to our management . At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
8/10 Bien
David
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice plsce
David
Séjour de 1 nuit en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear David,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Ross
19 févr. 2024
Ross
Séjour de 1 nuit en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Bien
Sarah
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear KatieWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
M
17 févr. 2024
M
Séjour de 1 nuit en février 2024
10/10 Excellent
Joanna
12 févr. 2024
Joanna
Séjour de 4 nuits en février 2024
Réponse de Front Office Team Leader Patryk Ossowski le 18 avr. 2024
Dear Joanna,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
2/10 Horrible
Dawn
11 févr. 2024
Dawn
Séjour de 1 nuit en février 2024
10/10 Excellent
Heather Joy
10 févr. 2024
Heather Joy
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Derek
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Derek
Séjour de 7 nuits en février 2024
2/10 Horrible
Stephen
Voyage d’affaires
4 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Terrible service by hotels.com and Novotel
Stephen
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Colin
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colin
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Lynda
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynda
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Mark
27 janv. 2024
Mark
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Matthew
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overnight stay for an early flight
Matthew
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Mervyn
25 janv. 2024
Les points forts : Propreté
Mervyn
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Voyageur vérifié
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Someone walked into my room!!!! Do not stay!
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Trevor
19 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dissatisfied customers
Trevor
Séjour de 1 nuit en janvier 2024
8/10 Bien
Krzysztof
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Krzysztof
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Martin
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pre flight hotel
Martin
Séjour de 1 nuit en janvier 2024
10/10 Excellent
E
10 janv. 2024
E
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Quinton
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quinton
Séjour de 1 nuit en décembre 2023
8/10 Bien
Janet
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janet
Séjour de 1 nuit en décembre 2023