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Avis sur ibis budget Birmingham Centre

2.5 out of 5
ibis budget Birmingham Centre
1 Great Colmore Street, Birmingham, England

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 326 avis sur 1021." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1021." "
Note des voyageurs de 6 (Satisfaisant), d’après 177 avis sur 1021." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1021." "
Note des voyageurs de 2 (Horrible), d’après 119 avis sur 1021." "

7,6/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Arnaud

Séjour de 4 nuits en septembre 2023
Réponse de emma le 17 sept. 2023
thank you so much for the feedback

8/10 Bien

Yvon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel tout simple mais en plein centre ville . Shopping au top... soirée au pub avec resto indien juste en face de l hôtel.
Séjour de 1 nuit en mai 2023
Réponse de reception le 16 mai 2023
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Nathalie

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
L hôtel est fonctionnel mais le principal désagrément est le bruit. Surtout la nuit. Les clients parlent, courent, crient comme s ils étaient chez eux. Un client a même insisté longtemps pour rentrer dans ma chambre se trompant de porte.J'ai fini une nuit par me lever et me cogner sur ce lit superposé inutile qui m'a en plus occasionné un gros hématome. C'est dommage car l accueil pourrait demander aux clients d être plus respectueux dans les couloirs.
Réponse de reception le 3 nov. 2022
Merci d'avoir pris le temps de nous faire part de votre expérience à l'ibis budget Birmingham Centre. Je suis désolé que votre expérience n'ait pas répondu à vos attentes; permettez-moi de vous présenter mes excuses les plus sincères.Chez Ibis Budget, nous nous efforçons de fournir une expérience de service supérieure à chaque client ; par conséquent, vos commentaires sont très importants pour nous. Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et éviter qu'il ne se reproduise à l'avenir.Nous apprécions que vous partagiez vos préoccupations et nous espérons que vous nous donnerez l'occasion de mieux vous servir dans un proche avenir.

10/10 Excellent

Abdelhamid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de reception le 30 août 2021
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Satisfaisant

Jacqueline

Voyage en groupe
Les points forts : Propreté et personnel et service
Ibis budget hotel was a cheap, convenient option for our 1 night stay, the hotel room was basic but clean, the bathroom facilities reminded us of a caravan.....bit of a tight squeeze, there were no kettle or iron. We had brekkie included within our price which consisted of toast, cereal, fruit Overall for the price Ibis budget was OK
Séjour de 1 nuit en mai 2024

10/10 Excellent

cecilia alejandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

rachel

Voyage d’affaires
Les points forts : Personnel et service
The property is well staffed 24hours, my key card did not work as i didnt push it to the side. It was late and I was tired. A key card should be simple to use. The room was very basic as expected but the lack of sockets near the bed mesnt i couldnt charge my phone near me. The noise travelled alot between rooms and there seemed to be many intoxicated people wandering the halls. The elevator smelled of weed as well.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Lucy

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The cards to get into the rooms were consistently problematic requiring multiple trips to the front desk to try rectify them. Quite disappointed considering the price, for the facilities and area I would expect cheaper
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Kemis

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was fine just for the 2 nights I was there but it’s rather rundown, the facilities are lacking but the staff were friendly and helpful, I’d only recommend if you have no other options and you’re staying 1-2 nights
Séjour de 2 nuits en mai 2024

8/10 Bien

Elizabeth

Voyage en couple
Remember this is a budget hotel, you get what you pay for! Travelled with my husband for one night and only needed a bed for a few hours after our concert finished, great location to venue and train station. Bed was comfortable enough to get a solid six hours sleep before showering and getting an early train home. Would stay again if ever in the area for a concert.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would never stay there again
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Mr. Telvin

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff professionalim was completely way beyond perfection.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rohilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tinotenda

Séjour de 2 nuits en mai 2024

10/10 Excellent

RICHARD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, clean and quiet, not far from train station, no frills but a lovely stay
Séjour de 1 nuit en avril 2024
Réponse de reception le 7 mai 2024
Thank you so much for your feedback it is very much appreciated.

8/10 Bien

Barbara

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good overall
Séjour de 1 nuit en mai 2024
Réponse de Emma/shift leader le 7 mai 2024
Thank you for sharing your feedback we really appreciate it and hope to welcome you again soon

10/10 Excellent

Syeda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the view from my room 😍
Séjour de 1 nuit en mai 2024
Réponse de Emma/shift leader le 7 mai 2024
Thank you for your feedback we really do appreciate it.

4/10 Médiocre

Adam

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Not worth the money paid for the room. The room was basic, the door locks didn’t work properly so ended up back down at reception 3 times. One to miss I would suggest!
Séjour de 1 nuit en avril 2024
Réponse de reception le 7 mai 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Ibrar

Séjour de 1 nuit en avril 2024

8/10 Bien

Yasmin

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Was clean, and convenient to the O2 academy the room was cute and the two hotel staff we spoke to we’re helpful
Séjour de 1 nuit en mars 2024
Réponse de reception le 7 mai 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Umme

Séjour de 1 nuit en avril 2024
Réponse de reception le 7 mai 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Norman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well run and clean budget hotel. Friendly and helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de reception le 7 mai 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tracey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked an overnight stay as we had a concert. It was literally a 2 min walk to the o2 and about a 10 min or less walk to the town centre. It was cheap and cheerful pretty basic but it was really good for us and what we needed it for. Staff were really nice. No complaints from us.
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 27 avr. 2024
Thank you so much for your feedback it is so nice nice hear such positive feedback. We hope to welcome you again soon.

8/10 Bien

Deanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, polite staff, clean rooms and good location, great for O2 academy.
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 27 avr. 2024
Thank you for your kind words. we really appreciate it. We hope to welcome you again soon.

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 27 avr. 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again on your next visit to Birmingham

8/10 Bien

Imrul

Séjour de 1 nuit en avril 2024
Réponse de reception le 10 mai 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again in the future

10/10 Excellent

Rohilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Emma/shift leader le 14 avr. 2024
Thank you

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly, facilities fine.. short walk to the restaurants etc.
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 14 avr. 2024
Thank you so much for the feedback

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great atmosphere / friendly efficient jolly staff/ easy to find/ nice breakfast options / Thankyou
Séjour de 2 nuits en avril 2024
Réponse de Emma/shift leader le 14 avr. 2024
Thank you so much for the kind words

10/10 Excellent

Selina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spent one night, can’t complain
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 14 avr. 2024
Thank you

6/10 Satisfaisant

Stephen, Coventry

Séjour de 1 nuit en avril 2024
Réponse de reception le 7 mai 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Stephen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist went out of her way to help.
Séjour de 1 nuit en avril 2024
Réponse de Emma/shift leader le 8 avr. 2024
Thank you so much for the amazing feedback

6/10 Satisfaisant

Kieran

Voyage en groupe
Les points forts : Propreté et personnel et service
Hotel was affordable and clean! Staff were friendly and helpful, however the key cards to get around the hotel rarely worked and you had to go back to reception to get them fixed. The area around the hotel was good in general, however there were a few occasions where some guests were followed by teenagers and other times where people would be urinating in public right opposite the hotel
Séjour de 3 nuits en mars 2024
Réponse de Emma/shift leader le 6 avr. 2024
Thank you for the feedback

6/10 Satisfaisant

Erik

Voyage en famille
reasonable location, just adjacent to china town with lots of asian restaurants; room size small as expected
Séjour de 2 nuits en mars 2024
Réponse de Emma/shift leader le 27 mars 2024
Thankyou so much for the feedback and kind words

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really handy for the O2 Academy
Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 27 mars 2024
thank you

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to shops and friendly staff
Séjour de 2 nuits en mars 2024
Réponse de Emma/shift leader le 27 mars 2024
we are so happy our hotel was good for you

8/10 Bien

David

Séjour de 2 nuits en mars 2024
Réponse de Emma/shift leader le 14 avr. 2024
Thank you

6/10 Satisfaisant

Masashi

Séjour de 5 nuits en mars 2024
Réponse de Emma/shift leader le 27 mars 2024
thank you

8/10 Bien

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheap and cheerful and right next to 02 academy. And about 10 mins to station.
Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 27 mars 2024
yes!!!great description, thank you so much

10/10 Excellent

Grace

Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 8 avr. 2024
Thank you so much for the amazing score

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just an overnight stay
Séjour de 1 nuit en mars 2024
Réponse de reception le 18 mars 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excellent

Cai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de reception le 18 mars 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excellent

Nina

Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 6 avr. 2024
Thank you so much

8/10 Bien

Alex

Voyage d’affaires
Les points forts : Propreté
Great location, it has everyone you expect from a budget hotel !
Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 14 mars 2024
It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

6/10 Satisfaisant

Joseph

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Property itself was fine, bit dated. The reason for the low review is because of the locks and entry system into the room. Staff not very willing to help. The other guests we spoke to also had the same problem. These would need to be updated as not very accessible, both in a literal sense, and in a disability sense. Being able to physically get into the room shouldnt feel like you're doing a puzzle.
Séjour de 2 nuits en mars 2024
Réponse de reception le 14 mars 2024
Thank you for your feedback we are sorry your stay was marred by the door locks, we really appreciate your feedback and hope to welcome you again in the future

4/10 Médiocre

Paula

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024

2/10 Horrible

Tagreed

Séjour de 1 nuit en février 2024
Réponse de Emma/shift leader le 27 mars 2024
thank you

2/10 Horrible

Rebecca

Voyage en couple
Les points faibles : Équipements
Awful, hair in my bed sheet, floors aren’t laminated like in the pictures, wasn’t clean, if you come here you will most definitely need slippers, the room is tiny, toilet paper is like sand paper and there no kettle or coffee either, which really annoyed me, I had to get dressed go downstairs and buy one, will not stay here again
Séjour de 1 nuit en mars 2024
Réponse de reception le 6 mars 2024
Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. If you are not happy with the room it is always possible to request a room change (depending on availability) or assistance from our housekeeping or maintenance department in case of any problems.We hope you will visit us again, so we are able to serve you better.

2/10 Horrible

Heather

Voyage d’affaires
Les points faibles : Propreté et personnel et service
The young lady checking me in was bored, lazy and not an asset to the ibis. I asked for a quiet room away from the traffic. She gave me a room on the first floor (clearly full of hen party and stag party people, who came home all hours and work me up several times. She was giving other guests checking in rooms on other, higher floors so there was capacity. Then, the first key she gave me (Room No. 130) didn’t work twice. No word of apology that I had to approach the checking desk three times before I got into my room. Not one word of apology. It was as if she was doing me a favour. It was only when I said that I’d take a refund if the third attempt didn’t work that she changed the room and, surprise!!!, the key did work for room No. 148. She clearly thought it amusing to destroy years of appreciation for the ibis brand in one bad experience. Sad that the ibis has come to this. The young man in night duty was great, by contrast, letting me in at 9:00pm. But, too late. First impressions count. Would never pay £107 for such an overall poor experience again. Lack of professionalism, lack of manners, lack of work ethic and lack of care of her employer’s brand. More interested in being on her mobile phone when she left the desk unattended (I had to wait for her on my last attempt to get in my room). Not sure how she thinks the ibis pay her wages each month. Finally, the room was not very clean and worse, for me, it was cold all night with a noisy air con for heating.
Séjour de 1 nuit en mars 2024
Réponse de Emma/shift leader le 3 mars 2024
Good morningThanks for the feedback and we will act on this accordingly

10/10 Excellent

Millon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Emma/shift leader le 6 mars 2024
Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!