Avis
8,0
Très bien
8,4/10
Propreté
7,8/10
Personnel et service
8,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
30 déc. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Réponse de Megan Ricards, Reception Manager le 10 janv. 2023
Dear Helene, Thank you for your balanced review we really appreciate your feedback, we apologise for the shortfalls experienced during your stay with us this time around.We hope you choose to stay with us again in the near future so we can rectify your above points. Best Wishes,
2/10 Horrible
Voyageur vérifié
1 juin 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à l’abandon! Petit déjeuner horrible
Voyageur vérifié
Séjour de 1 nuit en mai 2019
10/10 Excellent
Voyageur vérifié
29 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
8/10 Bien
keith
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
keith
Séjour de 3 nuits en mai 2024
Réponse de Management Team le 22 mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards
10/10 Excellent
Deniz
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deniz
Séjour de 1 nuit en mai 2024
Réponse de Management Team le 22 mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards
10/10 Excellent
Randy
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en mai 2024
Réponse de Management Team le 22 mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards
6/10 Satisfaisant
Kelvin Terence
Voyage en famille, Voyage en groupe
12 mai 2024
Kelvin Terence
Séjour de 2 nuits en mai 2024
Réponse de Management Team le 22 mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through all your comments and carry out the necessary retraining. Kind Regards
4/10 Médiocre
David
Voyage en groupe
12 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mai 2024
Réponse de Management Team le 22 mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through all your comments and carry out the necessary retraining. Kind Regards
8/10 Bien
Tony
Voyage en couple
7 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Tony
Séjour de 2 nuits en avril 2024
Réponse de Management Team le 11 mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the managers concerned to go through all your comments and carry out the necessary retraining and work. Once again, please accept our sincere apologies.Best wishes,
10/10 Excellent
Christopher
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en avril 2024
2/10 Horrible
Joseph
25 avr. 2024
Joseph
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Scott
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en avril 2024
8/10 Bien
Georgia
Voyage en couple
4 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Georgia
Séjour de 2 nuits en avril 2024
Réponse de Management Team le 8 avr. 2024
Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.
4/10 Médiocre
Ushma
30 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ushma
Séjour de 2 nuits en mars 2024
8/10 Bien
Nathan
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en mars 2024
2/10 Horrible
Jonathan, Smallwood
Voyage en couple
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 4 nuits en mars 2024
8/10 Bien
S Dot Creative
25 mars 2024
Les points forts : Propreté et personnel et service
S Dot Creative
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Barry
Voyage d’affaires, Voyage en couple
25 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Barry
Séjour de 2 nuits en mars 2024
10/10 Excellent
aman
12 mars 2024
aman
Séjour de 2 nuits en mars 2024
8/10 Bien
gurmukh
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gurmukh
Séjour de 2 nuits en mars 2024
Réponse de Management Team le 9 mars 2024
Good afternoon,Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through your comments, to make some changes and to improve our guest journey.Please do not hesitate to contact us should you wish to discuss further your experience.Kind regards,
8/10 Bien
Richard
7 mars 2024
Les points forts : Propreté
Richard
Séjour de 2 nuits en mars 2024
Réponse de Management Team le 8 mars 2024
Good evening,Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards,
6/10 Satisfaisant
Martin Richard
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements
Martin Richard
Séjour de 1 nuit en février 2024
Réponse de Management Team le 8 mars 2024
Dear Mr Richard,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,
6/10 Satisfaisant
Mayu
Voyage en famille
3 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mayu
Séjour de 1 nuit en mars 2024
Réponse de Management Team le 8 mars 2024
Good evening,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,
4/10 Médiocre
Wendy
Voyage en couple
24 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Wendy
Séjour de 2 nuits en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service.Thank you for having brought your feedback to our attention, I have set up a meeting with all our managers concerned to go through your comments.Once again, please accept our sincere apologies and do not hesitate to contact me directly should you want to discuss your experience further or to book your future stay.Kind regards.
10/10 Excellent
Rorie
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rorie
Séjour de 1 nuit en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you for your 10 out of 10 rating.We hope we will have the pleasure of welcoming you again to Macdonald Bath Spa Hotel.Kind regards,
8/10 Bien
Ren
19 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ren
Séjour de 1 nuit en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you for your 4 out of 5 rating.Please do not hesitate to contact us if you desire to book again.Kind regards,
10/10 Excellent
david
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
david
Séjour de 1 nuit en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards
8/10 Bien
Jonathan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 2 nuits en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you had to book your breakfast so early. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.However I am really surprised because we take reservation for breakfast at the time of the reservation if you wish.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.
10/10 Excellent
Vanessa
14 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en janvier 2024
Réponse de Management Team le 27 févr. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards
6/10 Satisfaisant
Robert
13 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Management Team le 27 févr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you did not enjoy your breakfast with us. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.Kind regards.
10/10 Excellent
Mark
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en février 2024
Réponse de Shane le 7 févr. 2024
Dear Mark,Thank you taking time to leave a 5/5 review on Expedia. I hope we are able to welcome you back and shoiw you another perfect stay. Shane
8/10 Bien
Voyageur vérifié
Voyage en groupe
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Valued guest,Thank you for taking time to write a review on Hotels.com. I am sorry about the wait on check-in, however I am graterful that this did not spoil your stay and our team were friendly and attentive. Shane
6/10 Satisfaisant
Craig
29 janv. 2024
Les points forts : Propreté
It was OK
Craig
Séjour de 2 nuits en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Craig,Thank you for taking time to leave a review on Hotels.com and explaining the issues you encountered during your stay. It is very dissapointing to see that our team did not interact or give you the guest care and service quality were are all so proud to offer our residents and visitors. I would like to take this opportunity to thank you for your feedback as we use all guest experiences to improve our service and ensure our teams are well trained and enthusiastic. Shane
8/10 Bien
Alex
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alex
Séjour de 2 nuits en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Alex,Thank you for leaving a review score 8/10 on Hotels.com. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Shane
10/10 Excellent
Daniel
28 janv. 2024
Daniel
Séjour de 1 nuit en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Daniel,Thank you for leaving a 10/10 review score on Hotels.com. I am delighted we were able to show you the guest care and service quality we are all so proud to offer our residents and visitors. Shane
10/10 Excellent
Francesca
Voyage en groupe
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francesca
Séjour de 1 nuit en janvier 2024
Réponse de Management Team le 27 févr. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards
6/10 Satisfaisant
RUKSHANA
23 janv. 2024
RUKSHANA
Séjour de 3 nuits en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Rukshana,Thank you for taking time to leave a review on Expedia. We are always hoping our guests have a perfect 5/5 stay and I am dissapointed to see we did not achieve this on your last stay. I hope we are able to welcome you back and show you a perfect stay. Shane
2/10 Horrible
Katelin
21 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katelin
Séjour de 1 nuit en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Katelin,Thank you for leaving a review on Expedia. Obviously I am dissapointed to see such a low score with no information, it does make it difficult to improve our service without any comments. I would be delighted to talk to you personally to try to recify any issues that you had during your stay. Shane
10/10 Excellent
Stuart
20 janv. 2024
Stuart
Séjour de 1 nuit en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Stuart,Thank you for leaving a review on Hotels.com. I am delighted to see a perfect 10/10 review score and I look forward to seeing you soon on your next visit. Shane
10/10 Excellent
Alex
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alex
Séjour de 3 nuits en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Alex,Thank you for taking time to leave a review on Hotels.com and your wonderful 10/10 score. It is very rewarding to see that we were able to show you a perfect stay and you enjoyed your visit. I look forward to your next stay where I am certain we will show you another great visit. Shane
4/10 Médiocre
patricia
17 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
patricia
Séjour de 2 nuits en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Patricia,Thank you for leaving a review on Expedia. I am truely dissapointed to see such a catalogue of errors that you encountered during your stay, we take great pride in the service standards and guest care we offer our residents and visitors and your issues do not reflect the dedication and commitment we aim to give our guests consistently. I hope this visit has not affected your opinion of our beautiful hotel too much and we are able to regain your faith on your next visit. Shane
10/10 Excellent
Judith
Voyage en groupe
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Judith
Séjour de 1 nuit en janvier 2024
Réponse de Shane le 7 févr. 2024
Dear Judith,Thank you for taking time to leave a perfect 10/10 review score on Hotels.com. I am delighted to see that you enjoyed your stay and we were able to make it memorable. I look foirward to your next visit and showing you another great stay. Shane
2/10 Horrible
Haris
Voyage en couple
15 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haris
Séjour de 1 nuit en janvier 2024
Réponse de Management Team le 27 févr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the relevant Head of Departments to improve our guest journey.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.
8/10 Bien
Paula
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Paula
Séjour de 3 nuits en janvier 2024
Réponse de Management Team le 12 janv. 2024
Dear Paula,Thank you for your review, we are very pleased to hear you enjoyed your stay with us overal, in particular, our hotel polite and friendly staff. We would like to apologise for the service issues experienced when ordering drinks and the temperature of food. I would like to assure you your feedback has been shared with our Food and Beverage Manager and Head Chef to ensure the same does not happen again moving forward. We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,
4/10 Médiocre
Karly
Voyage en famille
5 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Dated hotel
Karly
Séjour de 1 nuit en janvier 2024
Réponse de Management Team le 12 janv. 2024
Dear Karly, Thank you for your review, we would like to apologise you found our hotel to be on the dated side, I would like to assure you your feedback has been passed onto the relevant people. We shall look forward to welcoming you back to Bath Spa very soon. Best Wishes,
10/10 Excellent
Safraz
Voyage en famille avec de jeunes enfants
31 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Safraz
Séjour de 1 nuit en décembre 2023
Réponse de Management Team le 12 janv. 2024
Dear Safraz, Thank you for your 5/5 rating, we are very pleased to hear you had an enjoyable stay with us, we would like to sincerely apologise for the commuciation issues you experienced due to our phone lines being down prior to your stay, we do hope you were provided with the assistance that you needed during your stay and would like to assure you this issue has now been rectified.We shall look forward to welcoming you back to Bath Spa for another visit very soon.Best Wishes,
2/10 Horrible
michael
30 déc. 2023
michael
Séjour de 1 nuit en décembre 2023
Réponse de Management Team le 12 janv. 2024
Dear Michael, Thank you for your honest review, it would be great if you could reach out to us directly to discuss your feedback in greater detail and hopefully we can reslove the issues you experienced this time around. We shall look forward to hopefully hearing from you soon. Best Wishes,
10/10 Excellent
Ho Shing
Voyage en couple
28 déc. 2023
Ho Shing
Séjour de 1 nuit en décembre 2023
Réponse de Management Team le 12 janv. 2024
Dear Ho Shing, Thank you for your review, we are pleased to hear you enjoyed your stay with us overall, we would like to apologise that you had some issues with the temperature of the shower in your bedroom, should you have let us know about this at the time we would of been happy to get this issue resolved for you to make your stay more enjoyable. We shall look forward to hopefully welcoming you back to Bath Spa very soon for another great stay.Best Wishes,
10/10 Excellent
Hiten
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hiten
Séjour de 3 nuits en décembre 2023
Réponse de Management Team le 12 janv. 2024
Dear Hiten,Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,
10/10 Excellent
Rachel
20 déc. 2023
Rachel
Séjour de 1 nuit en décembre 2023
Réponse de Shane le 7 févr. 2024
Dear Rachel,Thank you for leaving a perfect 10/10 review on Hoyels.com. I look forward to your next stay and showing you another great visit. Shane