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Avis sur Mercure Bali Legian

4 out of 5
Mercure Bali Legian
Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 347 avis sur 836." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 836." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 836." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 836." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 836." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Vanessa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel sympa
Séjour de 9 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 22 mars 2024
Dear Vanessa,Greetings from Mercure Bali Legian, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

8/10 Bien

Fanny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour super confortable et équipe au top!
Séjour très confortable et le personnel vraiment aux petits soins. Très bien place donc je recommande vivement
Séjour de 2 nuits en décembre 2022
Réponse de Sussy Rosiani le 10 janv. 2023
Dear Mrs. FannyWe very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

4/10 Médiocre

shami

Les points faibles : Propreté
Hotel laisse à désirer! Très bruyant, Pas de peignoir dans la chambre. Nous avons prix le buffet petit déjeuner mais hélas pas de chocolat chaud de disponible obliger de payer en plus, Pas de jus d'orange non plus. Si vous ne laissez pas La clim allumé dans la chambre vous alllez retrouver votre lit et votre couverture humide. Les photos de l'hôtel sont de loin la réalité. Je ne risque pas de refaire un séjour dans cette hotel.
Séjour de 3 nuits en août 2019

6/10 Satisfaisant

Imed

Les points faibles : Propreté
C'est limite pour un 4 étoile.
Très bon emplacement. Petit déjeuner moyen. Mauvaise odeur dans la salle de bain.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant proche de la plage Tout à proximité
Séjour de 13 nuits en novembre 2018

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Secteur animé
Nous avons passés 9 nuits à cet hôtel. L’hotel est bien entretenu mais compte tenu de son emplacement , un peu bruyant à cause de la circulation dans les rues.Les chambres sont insonorisées mais c’est plutôt à la piscine que vous entendez les scooters defiler et les sifflets des gardes qui aident les gens à traverser la rue. La plage est environ à 5 minutes de marche. Le secteur est bien animé et les bars,bistrots et restaurants abondent. Le personnel de l’hôtel est très accueillant .
Séjour de 9 nuits en novembre 2018

8/10 Bien

Marco, Sint maarten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité prestations prix très bien situé
Séjour de 9 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en octobre 2018

6/10 Satisfaisant

Marie-Eve, Gatineau, Canada

Les points forts : Propreté et personnel et service
Nous avons eu un problème avec le check-in, après quelques jours et apres avoir discuté avec la responsable de la satisfaction à la clientèle de l’hôtel, nous avons trouvé une entente. Cet hôtel est familial, beaucoup d’enfants alors bruyant. Les 2 piscines n’ont que quelques chaises, jamais assez pour tout l’hôtel, on nous a avisez qu’il y aurait des futurs travaux pour permettre plus de chaises. Les chambres sont propres et fidèles à la description, prenez avec balcon car sinon on “étouffe”. Le buffet est acceptable mais évitez l’heure de pointe le matin car très achalandé et bruyant. Le personnel en général est sympathique et courtois. Très bon emplacement et à moins de 10 minutes de marche de la plage, plusieurs restaurants dans les environs.
Séjour de 12 nuits en septembre 2018
Réponse de Guest Experience Manager le 25 oct. 2018
Chère Marie-Eve, Salutations les plus chaleureuses du Mercure Bali Legian Merci d'avoir pris le temps de partager vos commentaires avec nous. Nous souhaitons vous présenter nos excuses pour l’incident survenu pendant votre séjour. Ce sont des commentaires comme le vôtre qui nous permettent de nous adapter et de mieux servir nos clients et de satisfaire leur satisfaction. Nous nous excusons pour la gêne occasionnée et espérons que cette expérience ne modifiera pas votre confiance en vous pour revenir au Mercure Bali Legian à l'avenir. Meilleures salutations, Melisa Guest Experience Manager

6/10 Satisfaisant

Sebastien, Muret

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très joli hôtel à Legian
Infrastructure de qualité au centre de Legian, proche de la mer. Personnel très souriant et accueillant Petit bémol sur le ménage de la chambre où il manquait souvent les serviettes de douche et sur la gestion des problèmes externes ( valises perdues) que nous avons du régler de notre propre chef et aucune consigne relative à l’évacuation suite au tremblement de terre, le personnel s’étant échappé sans avertir personne ni indiquer le point de rassemblement.
Séjour de 10 nuits en juillet 2018
Réponse de Guest Experience Manager le 19 août 2018
Cher Sebastien, Merci de prendre le temps de nous informer des difficultés que vous avez rencontrées lors de votre récent séjour chez nous. Nous souhaitons vous présenter nos excuses pour l’incident qui s’est produit pendant votre séjour. Vos commentaires ont certainement suscité de nombreuses préoccupations et nous inciteront à nous efforcer de mieux servir nos futurs invités. Nous espérons que cette expérience ne changera pas votre confiance envers le Mercure Bali Legian et que vous nous donnerez l’occasion de vous accueillir à nouveau. Meilleures salutations, Melisa Guest Experience Manager

10/10 Excellent

Nathalie, Nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en avril 2018

8/10 Bien

Andre, St-Aubin, Sauges

Les points forts : Personnel et service et confort de la chambre
Good job!
Nous avons séjourné dans cet hôtel pendant 2 semaines avec ma femme pour notre voyage de lune miel et franchement, niveau rapport qualité-prix est très correct. L'hôtel est très bien situé et à proximité de tout. Super buffet du petit-déjeuner frais et avec beaucoup de choix. Les chambres sont jolies et franchement très bien entretenues.  Un personnel à l'écoute, très sympathique et très accueillant. Très sincèrement, je ne peux que recommander cet hôtel.
Séjour de 12 nuits en septembre 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
la chambre toute petite a près accensseur il faut marcher 10 mm pour arrivé la chambre On arrive CHEK IN personne nous accueillons et prendre notre valise je retourne jamais cette hôtel pour la piscine c'est la même
Séjour de 4 nuits en septembre 2017
Réponse de Guest Experience Manager le 25 sept. 2017
Cher estimé invité, Merci de partager vos commentaires avec nous. Tout d'abord, nous nous excusons sincèrement pour tout inconvénient que vous avez rencontré pendant votre séjour au Mercure Bali Legian. Je souhaite que l'expérience ci-dessus ne vous empêchera pas de revenir à notre hôtel et nous espérons que vous nous donnerons l'opportunité de mieux vous servir dans le futur. Meilleures salutations, Melisa Gestionnaire de l'expérience des invités

6/10 Satisfaisant

abdel, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel de businessman
Belle hôtel, mais Le quartier legian est trop touristique et les plages ne sont pas du tout belles. Allez à nusa dua!
Réponse de Guest Relation Supervisor le 29 avr. 2017
Dear abdel, T hank you very much for completing our questionnaires. First and foremost, please accept our sincerest apologies for any inconvenience you have experienced during your stay. It is so much regret to learn that we found some below points you have highlighted on the questioner which appear that we have fallen short in certain areas of your experience. Your comment will help us in our efforts to improve our service and we would like to thank you for bringing this point to our attention. We hope that you will give us another opportunity to better serve you in the future. Best Regards, Melisa Guest Relation Supervisor

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation très bien et cadre agréable
Super

6/10 Satisfaisant

Mustapha, Paris

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Décevant mais peut mieux faire
Hotel bien situé mais vraiment pas entretenu. Par exemple cuvette des toilettes vraiment sale. Les fenêtres hyper mal isolé donc vous entendez la circulation des voitures et leur klaxonne. Pour son prix, il y a vraiment mieux.
Réponse de General Manager le 24 oct. 2016
Cher Anonymous, Nous vous remercions d'avoir partage avec nous votre experience au Mercure Bali Legian. Concernant votre remarque sur la chambre qui est bruyante, je souhaite vous informer que nos fenêtres sont conçues avec des matériaux insonorisant mais néanmoins cela peut ne pas être suffisant étant donne le fort trafic extérieur. Nous nous excusons pour ce désagrément et en avons informé les chefs de services concerné. J’espère que mes explications vous aideront à comprendre un peu mieux le désagrément vécu. Encore une fois merci et nous attendons avec impatience le plaisir de vous compter à nouveau parmi nous invités afin de changer votre vision du Mercure Bali Legian. Cordialement, Lia Responsable de clientele

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial. Personnel super. Hotel tout neuf. Magnifique.

8/10 Bien

Merrin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location friendly staff will definitely stay here again.
Séjour de 11 nuits en mai 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Merrin, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

6/10 Satisfaisant

Sandra, Ringwood

Voyage en famille
Les points faibles : Équipements
I liked the location of this hotel for shopping, massages, restaurants in Legian. There was no smoking area near the pool, restaurant you had to stand out the front with no seating provided. Rooms were adequate, cleaners were very average. Good for location however not a great hotel
Séjour de 7 nuits en mai 2024

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The WiFi was terrible. A lot of traffic noise
Séjour de 6 nuits en avril 2024

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely great
Séjour de 10 nuits en mai 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Simon, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

10/10 Excellent

Monisha Priyanka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Monisha Priyanka, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

8/10 Bien

Bill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A well located hotel. Clean and comfortable. Excellent value for money.
Séjour de 6 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Bill, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

6/10 Satisfaisant

Aslan-Sebastian

Les points forts : Propreté
.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ashleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Ashleigh, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

10/10 Excellent

Jan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was very good
Séjour de 10 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Jan, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

10/10 Excellent

Kahlan

Voyage en famille
Les points forts : Propreté et équipements
Great service
Séjour de 6 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 22 mai 2024
Dear Mr/Mrs. Kahlan,We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Ádám

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is perfect, clean and modern! Staff is always friendly and kind. Recommend this hotel to everyone!
Séjour de 5 nuits en avril 2024
Réponse de s le 3 mai 2024
Dear Mr. Adam, We appreciate the time you have spent on providing the rating for us. We are really sorry if your experience with us didn’t meet your expectation. Thank you again for sharing your experience,we look forward to welcome you back on your next visit to Bali.

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Het verblijf was goed alleen zijn de kamers iets te gehorige.
Séjour de 3 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 25 avr. 2024
Dear Ms/Mrs. Michael, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

tom

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 8 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 25 avr. 2024
Dear Ms/Mrs. Tom, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay. Great location. Great room. My only complaint would be the room had a moldy smell which I know is common in tropical climates.
Séjour de 4 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 25 avr. 2024
Dear Ms/Mrs. Christopher, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Faruq

Séjour de 4 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 27 mai 2024
Dear Mr/Mrs. Faruq, We very much appreciate your comments regarding your stay at the Mercure Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy Rosiani Front Office Manager

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying at the Mecure Legian, the staff are amazing and nothing is to much effort. Only place my family and I stay when in Bali. Thanks Mecure for an amazing time.
Séjour de 7 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 19 avr. 2024
Dear Mr/Mrs. Deborah, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Shelley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was cool not warm...staff lovely . Hotel clean...good area...location.
Séjour de 8 nuits en avril 2024
Réponse de Sussy Rosiani - Front Office Manager le 19 avr. 2024
Dear Mr/Mrs. Shelley, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Tawee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ดีมาก และประทับใจ
Séjour de 1 nuit en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 12 avr. 2024
Dear Mr/s. Tawee, We very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Brent

Séjour de 3 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 31 mars 2024
Dear Mr. Brent,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Shashi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good staff service lot of thanks and enjoyed my Holidays.
Séjour de 5 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 28 mars 2024
Dear Mr/s. Shashi, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Bien

Geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 28 mars 2024
Dear Mr/s. Geoffrey,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Bien

Trae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 22 mars 2024
Dear Mr/s. Trae, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

6/10 Satisfaisant

Steven

Les points forts : Personnel et service et équipements
Needs some TLC and some deep cleaning. Shower had a few mould patches and pool areas were showing their age with loose tiles etc (one pool area was starting a renovation as I left) Staff are awesome and super friendly
Séjour de 5 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 22 mars 2024
Dear Mr. Steven, Greetings from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Jodie

Voyage en couple
I visit every 6 months and it’s always 5 star
Séjour de 11 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 22 mars 2024
Dear Mr. Jodie, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 Excellent

Jeremy J

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
12pm is standard checkout time. Staff were fantastic. Always happy and provided great service. The location is great. South - Kuta and all the fun stuff. North - Seminyak with better quality and great restaurants. Head down to beachfront and all that Garlic Lane has to offer.
Séjour de 7 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 14 mars 2024
Dear Mr. Jeremy J, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 14 mars 2024
Dear Ms/Mrs. Sandra, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

steven

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was amazing everything was great
Séjour de 7 nuits en mars 2024
Réponse de Sussy Rosiani - Front Office Manager le 14 mars 2024
Dear Mr/s. Steven, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Eric

Séjour de 14 nuits en janvier 2024
Réponse de Sussy Rosiani - Front Office Manager le 14 mars 2024
Dear Mr/s. Eric, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Bien

Awhina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 3 mars 2024
Dear Awhina, Greetings from Mercure Bali Legian, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

10/10 Excellent

rajan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location and good hospitality
Séjour de 4 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 3 mars 2024
Dear Mr. Rajan, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and great service
Séjour de 6 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 26 févr. 2024
Dear Mr/s. Michael,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

6/10 Satisfaisant

Kerri, Crestmead

Voyage en famille
Les points forts : Propreté et personnel et service
Merxure Legian is central too great shopping and great doos like Fat Chow, however we had boomed a king exexutive suite, which appearance was fabulous, however the mini fridge was too big for the cupboard space and jammed everytime you open and closes it, The huge magnificent bath, would probably take 2 hours to fill as the water pressure was terrible just for the bath. Both vanity sinks plugs were push downs and did not work… just little things though. Two great pools, semi attentive bar staff, again understanle for the size of the place. Unfortunately we would not stay there again and would opt for accommodations off the main roads due to the traffic noise, which in Bali runs 22hours a day.
Séjour de 8 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 29 févr. 2024
Dear Ms/Mrs. Kerrie,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Bien

inga

Voyage en groupe
Les points forts : Équipements
Reception staff lack communication we had problem with transfer from and to the airport.
Séjour de 4 nuits en février 2024
Réponse de Sussy Rosiani - Front Office Manager le 26 févr. 2024
Dear Mr/s. Inga,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager