Avis sur The Kuta Beach Heritage Hotel Bali - Managed By AccorHotels
The Kuta Beach Heritage Hotel Bali - Managed By AccorHotels
Jl. Pantai Kuta, Br. Pande Mas, Kuta, Bali
Avis
8,6
Excellent
8,6/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 19 févr. 2024
Dear Ms. Nancy,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
ROHINI
22 nov. 2023
Les points forts : Personnel et service
ROHINI
Séjour de 7 nuits en novembre 2023
Réponse de The Kuta Beach Heritage Hotel le 23 nov. 2023
Dear Mr/Ms Rohini,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon.Kind regards,Management
8/10 Bien
Mohamed
Voyage en couple
30 sept. 2023
Les points forts : Personnel et service et équipements
Mohamed
Séjour de 6 nuits en septembre 2023
Réponse de The Kuta Beach Heritage Hotel le 2 oct. 2023
Dear Mr. Mohamed, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. Also, we have taken note your feedback for our improvement.We are looking forward to welcoming you back again soon. Kind regards, Management
8/10 Bien
Pascal
Voyage en famille
14 mai 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Pascal
Séjour de 3 nuits en mai 2023
Réponse de The Kuta Beach Heritage Hotel le 15 mai 2023
Dear Mr. Pascal, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We are looking forward to welcoming you back again soon. Kind regards, Management
10/10 Excellent
Pascale
11 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pascale
Séjour de 1 nuit en mai 2023
Réponse de The Kuta Beach Heritage Hotel le 15 mai 2023
Dear Mr. Pascale, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We are looking forward to welcoming you back again soon. Kind regards, Management
8/10 Bien
Sébastien
Voyage en famille
8 mars 2020
Les points forts : Propreté et personnel et service
Bon mais un peu cher.
Sébastien
Séjour de 2 nuits en février 2020
Réponse de The Kuta Beach Heritage Hotel le 9 mars 2020
Dear Mr.Sébastien,
We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us.
Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products.
Waiting to welcoming you again in the near future.
Kind regards,
Management
10/10 Excellent
Voyageur vérifié
13 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 8 nuits en décembre 2018
Réponse de The Kuta Beach Heritage le 17 déc. 2018
Dear guest,
We thank you for the review.
Cordially
The Kuta Beach Heritage Hotel
8/10 Bien
Vincent, Coutiches
29 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincent
Séjour de 5 nuits en octobre 2018
Réponse de The Kuta Beach Heritage le 31 oct. 2018
Dear Vincent,
We thank you for staying with us
We regret that you were not entirely satisfied with the view from your room. We have different room categories and we would suggest you check room type that would suit your needs for your next visit.
We wish to have the pleasure to welcome you back soon.
Cordially
The Kuta Beach Heritage Hotel
10/10 Excellent
frahat, Mulhouse
19 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
frahat
Séjour de 12 nuits en octobre 2018
Réponse de The Kuta Beach Heritage le 31 oct. 2018
Dear Frahat,
We thank you for staying with us and we are glad that you had an enjoyable stay.
We wish to welcome you back soon.
Cordially
The Kuta Beach Heritage Hotel
6/10 Satisfaisant
Marie-Eve, Gatineau,Qc Canada
22 sept. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Marie-Eve
Séjour de 10 nuits en septembre 2018
6/10 Satisfaisant
Ketty, marne la vallée
5 sept. 2018
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Hotel convenable
Ketty
Séjour de 3 nuits en septembre 2018
Réponse de Wahyu le 19 sept. 2018
Dear Ketty,
I thank you very much for sharing your experiences of your recent stay with us.
I took a notes of your comments for our continues improvement.
I thank you again for the feedback and I wish to meet you again in the near future.
Sincerely
6/10 Satisfaisant
Voyageur vérifié
3 sept. 2018
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hôtel pas au standard d'un 4* Accor
Voyageur vérifié
Séjour de 12 nuits en août 2018
Réponse de The Kuta Beach Heritage le 3 sept. 2018
Dear guest,
We thank you for your review and appreciate your comments that became a source for improvements. We are looking forward to welcome you back in the near future.
Cordially
The Kuta Beach Heritage Hotel
8/10 Bien
Vanessa
14 mai 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel bien situé mais vieillot
Vanessa
Séjour de 7 nuits en mai 2018
Réponse de The Kuta Beach Heritage le 16 mai 2018
Dear Vanessa
We thank you for the review.
We wish to welcome you back soon.
Cordially
The Kuta Beach Heritage Hotel
8/10 Bien
Fouad
8 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fouad
Réponse de The Kuta Beach Heritage le 10 avr. 2018
Dear Fouad,
We thank you for the review.
We wish to welcome you back soon.
Cordially
The Kuta Beach Heritage Hotel
6/10 Satisfaisant
Abdesamad
7 sept. 2017
Les points forts : Personnel et service
Pas mal ... Mais peut mieux faire !
Abdesamad
Séjour de 2 nuits en septembre 2017
Réponse de Wahyu le 19 sept. 2017
Dear Abdesamad,
I thank you very much for staying with us and sharing your experiences. While I am happy to hear that you likes our hotel location, services and breakfast, I also regret that the overall room condition did not meet your expectation. I took a note your comments and have shared to related department to improve it.
I thank you again for your feedback and I wish I have another pleasure to welcome you back in the near future.
Sincerely
Wahyu Gunadi
Executive Assistant Manager
10/10 Excellent
Pascal
2 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité prix emplacement
Pascal
Séjour de 1 nuit en août 2017
8/10 Bien
Voyageur vérifié
2 sept. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
10/10 Excellent
Alexandre
13 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le meilleur choix à kuta beach
Alexandre
10/10 Excellent
Alexandre
3 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le meilleur choix à Kuta
Alexandre
6/10 Satisfaisant
Claudine, Canada
3 juil. 2016
Les points forts : Propreté et confort de la chambre
Bien situé mais Hotel ok sans plus
Claudine
Réponse de Wahyu le 13 juil. 2016
Chere Claudine,
Je vous remercie de vos commentaires.
En effet la piscine situee au roof top, en occupe la majorite.
Je suis surpris que vous soyez sentie mal apres le petit dejeuner. Nous sommes certifies HACCP avec un score bien au dessus de celui requis et nous attachons une importance tres particuliere a l'hygiene et la qualite.
Neanmoins nous offrons des plats asiatiques et indiens qui peuvent deranger des estomacs fragiles.
Je vous remercie encore de vos commentaires
Cordialement
10/10 Excellent
Luca
26 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super
Luca
Réponse de Wahyu le 13 juil. 2016
Dear Luca,
I thank you for staying with us and I am glad that you had an enjoyable stay.
I wish to have the pleasure to welcome you back soon.
Cordially
8/10 Bien
Voyageur vérifié
11 avr. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Réponse de Manager le 13 juil. 2016
Dear guest,
I thank you for staying with us and I am glad that you had an enjoyable stay.
We have different room categories and I would suggest you to regularly check in our website to see which room would suit your needs for your next visit.
I wish to have the pleasure to welcome you back soon.
Cordially
10/10 Excellent
FREDERIC, BRETAGNE
23 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON SEJOUR
FREDERIC
Réponse de Wahyu le 26 mars 2016
Dear Mr. FREDERIC de BRETAGNE,
I thank you for staying with us and am happy that you had a relaxing stay. I thank you to value our employees and our breakfast spread.
I will surely pass your comments onto the team to continue motivating them to perform.
I wish to have the pleasure to welcome you back in the near future.
Cordially
10/10 Excellent
Voyageur vérifié
25 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Voyageur vérifié
Réponse de Wahyu le 28 nov. 2015
Cher Anonyme
Je vous remercie pour vos commentaires sur Expedia.
Il est un grand plaisir de lire vos commentaires et nous dire combien vous avez apprécié votre séjour dans l'ensemble. Nous heureux que nos installations et nos services peuvent répondre à vos besoins durant votre séjour
Merci de rester avec nous et nous avons hâte de vous accueillir bientôt de retour.
sincèrement
wahyu Gunadi
Executive Assistant Manager
10/10 Excellent
Boban, Montreal
28 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne localisation a Kuta beach a 50m de la plage
Boban
Réponse de wahyu le 5 oct. 2015
Dear Boban
I would like to thank you for staying with us and We appreciate to value our staff, breakfast and also the room, Your comments inspire us to strive harder in servicing our guests.
we are looking forward to see you again soon
Sincerely
Wahyu Gunadi
Executive Assistant Manager
8/10 Bien
Alexandre, Brussels
28 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour a cet hotel
Alexandre
Réponse de Wahyu le 26 mars 2016
Dear Alexandre de Brussels
I thank you for staying with us and appreciate your comments.
I have noted your comment about the speed of check in and pass to our concerned person.
I wish to welcome you back soon
Cordially
10/10 Excellent
Djé, Canada
8 juil. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Djé
8/10 Bien
Hugo, Paris
27 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Hugo
10/10 Excellent
James
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 7 nuits en mai 2024
10/10 Excellent
Michelle
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 7 nuits en mars 2024
Réponse de The Kuta Beach Heritage Hotel Bali le 22 avr. 2024
Dear Ms Michelle,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
6/10 Satisfaisant
Michael, Perth
19 avr. 2024
Michael
Séjour de 4 nuits en avril 2024
Réponse de The Kuta Beach Heritage Hotel Bali le 23 avr. 2024
Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels.First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Best regards, Management
10/10 Excellent
Bobby
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 3 nuits en avril 2024
Réponse de The Kuta Beach Heritage Hotel Bali le 16 avr. 2024
Dear Mr Bobby,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Kelly
10 avr. 2024
Kelly
Séjour de 2 nuits en avril 2024
Réponse de The Kuta Beach Heritage Hotel Bali le 16 avr. 2024
Dear Ms Kelly,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Janine
24 mars 2024
Les points forts : Propreté et personnel et service
Janine
Séjour de 1 nuit en mars 2024
Réponse de The Kuta Beach Heritage Hotel le 26 mars 2024
Dear Mr/Ms Janine,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Jeffery Charles
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffery Charles
Séjour de 10 nuits en mars 2024
Réponse de The Kuta Beach Heritage Hotel le 25 mars 2024
Dear Mr Jeffery Charles,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
Jaz
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaz
Séjour de 4 nuits en mars 2024
Réponse de The Kuta Beach Heritage Hotel le 13 mars 2024
Dear Mr/Ms Jaz,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
2/10 Horrible
William
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 8 mars 2024
Dear Mr/Ms William,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
Donna
Voyage en groupe, Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 4 nuits en mars 2024
Réponse de The Kuta Beach Heritage Hotel le 8 mars 2024
Dear Ms Donna,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
Kok Fee
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kok Fee
Séjour de 4 nuits en mars 2024
Réponse de The Kuta Beach Heritage Hotel le 6 mars 2024
Dear Mr/Ms Kok Fee,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
Seton
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seton
Séjour de 9 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 4 mars 2024
Dear Mr/Ms Seton,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Josie, Lasalle
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josie
Séjour de 10 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 1 mars 2024
Dear Mr/Ms Josie,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
stephen
Voyage d’affaires
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephen
Séjour de 4 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 20 févr. 2024
Dear Mr. Stephen,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Luis
17 févr. 2024
Les points forts : Équipements
Luis
Séjour de 6 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 19 févr. 2024
Dear Mr. Luis,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
10/10 Excellent
Weslei
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weslei
Séjour de 3 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 16 févr. 2024
Dear Mr/Ms Weslei,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
6/10 Satisfaisant
KATSUHIKO
11 févr. 2024
KATSUHIKO
Séjour de 2 nuits en février 2024
Réponse de The Kuta Beach Heritage Hotel le 16 févr. 2024
Dear Mr/Ms Katsuhiko,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Please stay safe & healthy.Kind regards,Management
8/10 Bien
Thilagamoney
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thilagamoney
Séjour de 10 nuits en janvier 2024
Réponse de The Kuta Beach Heritage Hotel le 2 févr. 2024
Dear Mr/Ms Thilagamoney,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.We are looking forward to welcoming you back again soon. Stay safe & healthy.Kind regards,Management
10/10 Excellent
Rebecca, Grand Terrace
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 5 nuits en janvier 2024
Réponse de The Kuta Beach Heritage Hotel le 1 févr. 2024
Dear Ms. Rebecca,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.Look forward to welcoming you back again soon. Stay safe & healthy.Kind regards,Management
8/10 Bien
Michael
Voyage en famille
24 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en janvier 2024
Réponse de The Kuta Beach Heritage Hotel le 25 janv. 2024
Dear Mr Michael,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Stay safe & healthy.Look forward to welcoming you back again soon.Kind regards,Management
6/10 Satisfaisant
michael
22 janv. 2024
michael
Séjour de 2 nuits en janvier 2024
Réponse de The Kuta Beach Heritage Hotel le 24 janv. 2024
Dear Mr Michael,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Stay safe & healthy.Look forward to welcoming you back again soon.Kind regards,Management
10/10 Excellent
Liliya or
16 janv. 2024
Liliya or
Séjour de 7 nuits en janvier 2024
Réponse de The Kuta Beach Heritage Hotel le 6 févr. 2024
Dear Mr/Ms Liliya,Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us.Look forward to welcoming you back again soon. Stay safe & healthy.Kind regards,Management