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Avis sur Four Points By Sheraton Bali, Kuta

4 out of 5
Four Points By Sheraton Bali, Kuta
Jalan Benesari Banjar Pengabetan, Kuta, Bali

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 243 avis sur 529." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 529." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 529." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 529." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 529." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Marie Claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très satisfaits
Notre court séjour a été très agréable, l’accueil, le service ont été irréprochables. Nous avons particulièrement apprécié la délicate attention portée à notre anniversaire de mariage. Nous recommandons fortement le four points à Kuta Bali.
Séjour de 2 nuits en septembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 7 sept. 2023
Dear Marie Claire,Thank you for your recent visit. We appreciate you recommending our hotel to other travelers. Your excellent rating made our day bright. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

eric

Les points forts : Propreté et personnel et service
Hotel acceptable
Hotel situe sur le center de Kuta avec un accès difficile pour les taxis. Le personnel tres chaleureux. L hôtel commence a ressentir sa vétusté mais cela est acceptable. Point negatif si vous voulez prendre votre petit dejeuner en paix, oublie cela prenez le en chambre car le restaurant est tres bruyant. Ne vous promenez pas en tenue legere vous ferez la joie des chambres en face tres visible. Vous devez fermer vos rideaux obligatoirement.
Séjour de 4 nuits en août 2019

10/10 Excellent

dalila, colombes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel avec un personnel au top Très bien situé Je le recommande
Séjour de 5 nuits en août 2018

10/10 Excellent

Lily, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très moderne, agréable et bien placé!
Un hôtel digne d'un Sheraton. Ayant beaucoup voyagé mais jamais en Asie. Une belle surprise d'arriver devant cet grand hôtel en plein centre de Kuta. Un hôtel spacieux, mais aussi très propre, on s'y sent tout de suite bien et surtout on est très bien accueilli ! Pour la wifi, elle est partout, c'est le rêve. Pour les petits déjeuners, nous ne les avions pas prit de manière incluse pour pouvoir visiter à notre aise mais nous avons quand même prit le buffet : très bien, vaste choix sucré salé, magnifiquement bien présenté et bon. Pour les déplacements : - la plage : comptez 5-7minutes à pieds, il y a deux possibilités (droite pu gauche, c'est bécane permet de changer) / ou alors prenez un moto taxi pour 2min env 20 000 roupies / ou encore l'hôtel organise des navettes gratuites. - kuta : tout est proche à pied, c'est super - Seminyak : tout dépend du trafic et si vous prenez la moto ou le taxi car vous pouvez vous retrouver coincer très longtemps dans les bouchons. Donc entre 10 à 35min pour entre 50 000 à 100 000 roupies (jour/nuit) - Sud ou Nord de l'île : compter entre 45 min ou 1h30 en voiture, nous avions prit un chauffeur pour la journée que nous avons payé 350 000 roupies pour faire toutes les plages que nous souhaitons ! Bref, un superbe voyage dans un superbe hôtel. La piscine au 6eme étage est juste admirable et posée ! Seul bémol : insonorisation entre le chambres un peu minime, et peu de rangement dans la chambre.

6/10 Satisfaisant

Alexandre

Les points forts : Propreté, personnel et service, confort de la chambre
bien placé au centre de kuta
Hôtel très correct, seul faiblesse la connexion internet lente ainsi que le prix des consommation au bar de la piscine vraiment excessives

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien mais peut mieux faire.
Hôtel récent, très beau, avec deux piscines, très grand, honnêtement on est bien dans cet établissement cependant la lenteur d'internet et le prix des consommation à la piscine ainsi que le prix du petit déjeuner sont les points négatifs.

8/10 Bien

Pawel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hotel
Très bel hotel avec une belle piscine au centre de l'hôtel . Le point négatif : chambre très humide. Piscine très froide

10/10 Excellent

Camille, Saint Paul de Vence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Tout est parfait. J'ai demandé une table et chaise pour travailler... je l'ai eu en 5 minutes. Personnel souriant et prêt à aider. Super petit déjeuné. Qualité nourriture autre que le petit déjeuner très moyenne. Quartier déporté et pas vraiment charmant, mais à la limite acceptable. Je recommend vivement cet hotel si on ne veux pas être au coeur de Kuta.

8/10 Bien

Maha

Les points forts : Personnel et service et confort de la chambre
Bel hôtel, personnel souriant. Emplacement moyen

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast variety, clean rooms, good comfortable king bed , location
Séjour de 7 nuits en avril 2024

10/10 Excellent

Brooke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went above and beyond during our stay and the hotel was everything we needed it to be. Will be staying here again.
Séjour de 13 nuits en avril 2024

8/10 Bien

Nina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I loved the layout of the pool and that it was not overcrowded, neither top nor bottom pool. The buffet breakfast stood out as great service and great food. The preparation of the breakfast box was not properly conveyed but nonetheless was grateful they made it for us. Live guitar at night was lovely and I wish it was every night.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sui

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is great place to stay, nice and good service, will be the 1st choice if We stay Kuta..
Séjour de 2 nuits en avril 2024

8/10 Bien

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

Nima

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We did like everything about this hotel I wish pool had 1.5 meter section
Séjour de 7 nuits en mars 2024

8/10 Bien

Deassi Andrianitha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en février 2024

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the hotel for 1 week in Febuary. We thoroughly enjoyed our stay at the hotel. The staff at the hotel stood out the most. From the hotel lobby staff to the cleaners they all could not do enough for us. I would like to thank Prasanti for helping us at breakfast by providing me with a little container of cream to put in my coffee each morning. For anyone that can't drink milk but can have cream, Prasanti went out of her way to make this available for me each morning. So ask for her if you require cream as most waiters are not versed in this requirement. The pool was enjoyable from 7-7 and had a heated spa. There was also a kids pool with play area available. I recommend this hotel and even though it was off the main streets, it was still quite close the the Beachwalk area, only taking 10mins to walk there using the poppies lane 2 street. 10mins to the east is the popular Legian street. The hotel was in a secluded area and was not roudy at all which would be good for families. The breakfasts was good but thought it could possibly have a change of menu occasionly and often would run out of popular items like watermelon. But the food was always fresh. There were other eating places along the back streets that where clean and friendly and economical should you want other foods. I would return to this hotel.
Séjour de 7 nuits en février 2024
Réponse de Four Points by Sheraton Bali, Kuta le 22 févr. 2024
Dear Antonio,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are thrilled that you throughly enjoyed your week-long stay with us in February. It's fantastic to hear that our staff truly stood out for you. We pride ourselves on providing exceptional service, and it means a lot to know that our staff made your experience special. We are especially grateful for your kind words about Prasanti. Her attentiveness to your cream preference at breakfast is a perfect example of the personalized service we strive to offer. We will be sure to let her know of your appreciation. We are glad you enjoyed the pool and its amenities, as well as the convenient location close to Beachwalk and Legian Street, yet offering a peaceful and secluded atmosphere ideal for families. Your feedback about menu variety are valuable, and we have shared your feedback with the team as input to improve our services and guest experiences in the future.We look forward to welcoming you back with more great experiences with us.Best Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Yih tong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staffs are friendly and helpful. Rooms are comfortable.
Séjour de 3 nuits en janvier 2024
Réponse de Four Points by Sheraton Bali, Kuta le 12 févr. 2024
Dear Yih tong,Thank you for taking the time to write a review. We are glad to hear that you had a great experience with us and loved our room and our staff's service.We look forward to welcoming you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Darshan Pradhan and Kavya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and beautiful lagoon pool. Great value for money. The breakfast provide is the highest with mixture English, Asian and Balinese local cuisine was the highlight.. Will come back again..
Réponse de Four Points by Sheraton Bali, Kuta le 12 févr. 2024
Dear Darshan Pradhan and Kavya,Thank you for your review with an excellent rating. It’s brightening our day knowing how impressed you are by our breakfast and our lagoon pool. We will continue striving to provide exceptional services and outstanding experiences to our guests.We look forward to welcoming you back in the future for more great experiences with us.Best Regards,Four Points by Sheraton Bali, Kuta

6/10 Satisfaisant

Vanessa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Ok location. Need a lot of work to be done and you can see they have started, it would have been nice to have been notified that that was happening. Had a grinder and welder going on above the main pool on weekdays.
Séjour de 5 nuits en janvier 2024
Réponse de Four Points by Sheraton Bali, Kuta le 12 févr. 2024
Dear Vanessa,Thank you for your recent stay and for sharing your experience with us.We are ideally located in the heart of Kuta, surrounded by famous restaurants, bars, shopping centers, and close to Kuta. We sincerely apologize for the inconvenience experienced during your stay caused by construction work. Your feedback is important to improve our services in the future.We hope you will consider giving us another chance to provide you with a better experience in the future.Best Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Jay

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
쇼핑몰 접근이 좋고 주변 세탁소 식당등 접근이 좋습니다 시설 보완에 조금 신경 써주면 좋을듯합니다 직원들 너무 친절하고 친화적임
Séjour de 3 nuits en janvier 2024
Réponse de Four Points by Sheraton Bali, Kuta le 12 févr. 2024
Dear Jay,Thank you for your recent stay and sharing your experience with us.We appreciate your honest feedback and are glad to hear that you loved our staff's service. We are ideally located in the heart of Kuta, surrounded by famous restaurants, shopping centers, laundry, and close to Kuta. We are happy to know that you had a good experience with us. Your feedback is valuable for improving our facilities in the future and deliver a better experience to our guests.Best Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Gavin

Voyage en famille
Les points forts : Propreté
Well situated. Great staff and clean rooms.
Séjour de 5 nuits en janvier 2024
Réponse de Four Points by Sheraton Bali, Kuta le 15 janv. 2024
Dear Gavin, Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Mohamad Khairul Anil bin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic staff & excellent, clean hotel amenities. Walkable to Kuta beach & the mall. Breakfast was awesome & good spread of local and international cuisine. Shout out to Chef Oka & Calvin & barista Apria, in the restaurant. Love the local food prep daily & freshly brewed long black …simply amazing … Also to Front Office Manager Parta Yusa, making sure our stay was comfortable the whole week. Will see you guys rly soon. Cheers
Séjour de 5 nuits en janvier 2024
Réponse de Four Points by Sheraton Bali, Kuta le 9 janv. 2024
Dear Mohamad Khairul Anil bin,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are overjoyed to hear that your moment with us was fantastic. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

6/10 Satisfaisant

Robert W

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Séjour de 3 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 9 janv. 2024
Dear Robert W,Thank you for your recent stay and taking the time to leave us a review. We value your feedback, and it is important for improving our services in the future.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Leroy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The property is beautiful. Despite being a 4 star, the layout , the pool the rooms are near 5 star quality. While I was pleased with the property and my stay overall, there were minor things that found could have been better handled. For e.g. despite booking the room for 2 adults and 2 children, I had to constantly remind housekeeping and staff for towels. Some of the connection points in the room weren't working as was the remote to the TV. The bathtubs were really high to climb in so would caution anyone with any mobility issue. We did complain however as polite, courteous and eager to please, communication can be a bit of an issue countrywide. All in all there were a few absolute stars on the property. Joe, the front of house manager Parta, Amelia at the concierge and another lady who was simply amazing stopping to ask even after her shift. (So sorry but I think her name was Nita with very clear English). All in all Four Points is a gem in the middle of Kuta and would recommend to anyone.
Séjour de 5 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 9 janv. 2024
Dear Leroy,Thank you for your recent stay and sharing your experience with us.Our aim is to provide our guests with the best possible services and a comfortable experience. We are glad that our commitment reflects on your stay. Besides, we apologize for the inconvenience caused by room facilities. We have shared your feedback with the team as input to improve our services and guest experiences in the future.We hope to have the opportunity to welcome you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

4/10 Médiocre

SANG HO

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 2 janv. 2024
Dear Sang Ho,Thank you for your recent stay and taking the time to write a review. We apologize for the inconvenience during your recent stay. We value your feedback and will use it to improve our services in the future. We hope to be able to welcome you back in the future for better experiences with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

ANIKET

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great hotel for families. Surrounding area and roads are not great but once inside hotel, it’s all good. They have amazing pool lagoon and a seperate swimming pool for toddlers and kids. 5 Stars for hotel staff who were always smiling and welcoming us throughout our stay. Especially restaurant staff are excellent and very friendly. Manager Havita and team were great in taking care of every guest. Staff like Niket, Evan, Edo, Joe, Linda etc made our days memorable. Breakfast options were great and they had huge variety daily including Indonesian local food. In house restaurant lunch and dinner menu could be better though. Drinks counter was good and they run happy hours, check timing though. Overall great experience.
Séjour de 8 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 2 janv. 2024
Dear Aniket,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. Glad to know that you had a great experience with us. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Ravi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The charges for commuting booked from the property are very high in comparison to if we get from outside.
Séjour de 7 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 29 déc. 2023
Dear Ravi,Thank you for taking the time to write a review.We strive to offer fair and competitive pricing. However, we understand that perceptions can vary. We value your feedback to improve our services in the future and deliver a better experience to our guests.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its fantastic if you love wandering around the laneways shopping and eating
Séjour de 4 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 25 déc. 2023
Dear Tracey,Thank you for taking the time to leave us a great review. We are located in the heart of Kuta, surrounded by many restaurants and bars, near Kuta Beach and a shopping center. We are happy to hear that you had a good experience with us.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

mizue

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
立地が良く前のマッサージもとても良いです! 朝ご飯もとても美味しくてスッタフもフランクで過ごしやすい空間でした!
Séjour de 1 nuit en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 15 déc. 2023
Dear Mizue, Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

4/10 Médiocre

Ardakan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ardakan
Very very bad location It is located in a very narrow alley There is always traffic Cooler water flows into the room The towels were stained
Séjour de 2 nuits en décembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Ardakan,Thank you for your recent stay and for taking the time to share your experience.We regret to know that you did not have a hassle-free and pleasant stay because of the location.We work hard to provide our guests with a great experience, but unfortunately, we fall short in this area.We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.We hope to have the opportunity to serve you better in the future.Best Regards,Four Points by Sheraton Bali, Kuta

4/10 Médiocre

YVONNE

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I had to be relocated 3 times due to faculty and cleanliness condition of assigned room. I’ve arrived at 1:30am and did not get a room until 3:20am. There were insects and was assigned a dilapidated room on arrival, 2nd room bed sheets were filthy. Had to contact Expedia and after 1 he on the phone four palindrome promised to assigned a better room.
Séjour de 4 nuits en novembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear YVONNE,Thank you for your recent stay, and we appreciate your honest feedback. Our hotel aims to provide our guests with a comfortable and memorable experience, and we apologize for not being able to fulfill your expectations this time.Your feedback is valuable for improving our services in the future. We would love the opportunity to hear more about your recent stay to better understand and prevent this issue from occurring in the future. We hope to have the opportunity to serve you better in the future.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Duane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en novembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Duane,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Ryuji

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
自動車によるホテル周辺の移動が困難
Séjour de 1 nuit en novembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Ryuji,Thank you for your recent stay, and we appreciate your honest feedback. We apologize for the inconvenience caused by the car access. We value your feedback and will use it to improve our services in the future.We would love the opportunity to welcome you back in the future for a better experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

fauzian

Séjour de 2 nuits en novembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Fauzian,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Siu

Voyage en groupe
Les points forts : Propreté et personnel et service
Hotel location is No good
Hotel Entrance in the middle of a small road which is Not good! and the building is very old already even though the service is good!
Séjour de 3 nuits en novembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Siu,Thank you for your recent stay and for taking the time to share your experience.We regret to know that you did not have a hassle-free and pleasant stay because of the location.We work hard to provide our guests with a great experience, but unfortunately, we fall short in this area.We hope you will consider giving us another chance to provide you with a better experience in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying there staff are so friendly do anything for you makes us feel special
Séjour de 7 nuits en août 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Antonio,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are overjoyed to hear that your moment with us was fantastic. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Carmen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property offers a lot of options for adults, families and large groups. Breakfast buffet changes everyday. Walking distance to popular shopping, beaches, restaurants and activities. Amazing team of hard working staff. Rooms poolside and with views. Next to a minimart and Commonwealth Bank ATM Highly recommended property, a lot of return guests
Séjour de 7 nuits en octobre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 14 déc. 2023
Dear Carmen,Thank you for your recent stay and for taking the time to share your experience with us. We are ideally located in the heart of Kuta, surrounded by famous restaurants, bars, shopping centers, and close to Kuta. We are glad to hear that you had a great experience with us and loved our facilities & staff.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Mile

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel friendly staff clean rooms pool was big and clean
Séjour de 7 nuits en octobre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 6 déc. 2023
Dear Mile,Thank you for staying with us.We are glad that our commitment to providing our guests with a great experience reflects on your stay.We look forward to welcoming you back with a better experience at Four Points by Sheraton Bali, Kuta.Best Regards,Four Points by Sheraton Bali, Kuta

6/10 Satisfaisant

Sheshachala

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff service and food options at breakfast (for vegetarians) can be better. Also, coffee needs a bit of improvement.
Séjour de 4 nuits en octobre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 6 déc. 2023
Dear Sheshachala,Thank you for your recent stay and for taking time to give us constructive feedback. We appreciate your feedback and will take it seriously to improve our services and facilities in the future.We look forward to the opportunity to provide you with even greater service in the future.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

CHENG-YU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 17 oct. 2023
Dear Cheng-Yu,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

STEPHEN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
After problems on arrival with our room we spent an enjoyable holiday at this resort. The location is excellent being 10 minutes from Boardwalk shopping centre and Kuta Beach. Plenty of street laundry businesses close by as well as massage options and great little restaurants. The pool is excellent whilst the option to leave your children at the supervised playcentre is so good. Breakfasts were something we looked forward to although if you were late the variety diminished. Staff were always warm and friendly especially Niken who without we would have been in real strife after encountering major home visa re-entry problems at the end of our holiday.
Séjour de 9 nuits en septembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 4 oct. 2023
Dear Stephen,Thank you for choosing Four Points by Sheraton Bali, Kuta, as your vacation lodging during your holiday.We are delighted to hear that you had a good time while you were here and that, in particular, the services provided by our team made a positive impression.We hope to welcome you back in the future with more great experiences.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Jennifer Louise

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in main area. Plenty of shopping and restaurants around. Staff go above and beyond to assist you. Would definitely stay here again
Séjour de 8 nuits en septembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 2 oct. 2023
Dear Jennifer Louise,Thank you for choosing our hotel and sharing your experience with us. We are glad that your stay with us was amazing, and our commitment to providing each of our guests with the best services was reflected in your stay.We look forward to welcoming you again in the future with more great experiences.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly and accommodating.
Réponse de Four Points by Sheraton Bali, Kuta le 25 sept. 2023
Dear Danielle,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Venugopal

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and friendly staff! The hotel facilities and design is also up to par. I would stay here again!
Séjour de 4 nuits en septembre 2023
Réponse de Four Points by Sheraton Bali, Kuta le 18 sept. 2023
Dear Venugopal,Thank you for sharing your experience while you were staying at our hotel. We are more than happy to know that you had a great experience with us. We will continue to provide our guests with the best possible services and experiences for a comfortable stay.We look forward to welcoming you back for more great experiences at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Inoue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Your service makes me wonderful experiece to stay Bali. I would like to visit the roof top bar of this hotel again. Thank you very much!
Séjour de 2 nuits en mai 2023
Réponse de Four Points by Sheraton Bali, Kuta le 5 sept. 2023
Dear Inoue,Thank you for your recent stay. We are glad to know that you had a great experience with us.We will continue striving to provide exceptional services and outstanding experiences to our guests.We look forward to welcoming you again in the future with more great experiences at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Paul

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was fantastic, but housekeeping was very average they forgot to clean, forgot to top up toiletries, and never cleaned under beds. The hotel needs a lot of maintenance. Would I stay again? yes but will I stay again? probably not.
Séjour de 9 nuits en août 2023
Réponse de Four Points by Sheraton Bali, Kuta le 5 sept. 2023
Dear Paul,Thank you for choosing our hotel and for sharing your experiences. We value your feedback, and it is important for improving our services in the future.We would love the opportunity to welcome you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

JONGAN

Séjour de 2 nuits en août 2023
Réponse de Four Points by Sheraton Bali, Kuta le 17 août 2023
Dear Jongan,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We have shared your kind feedback with the team, and we look forward to welcoming you again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juillet 2023
Réponse de Four Points by Sheraton Bali, Kuta le 7 août 2023
Dear Jennifer,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

KaranDeep

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location and very helpful staff.
Séjour de 4 nuits en juillet 2023
Réponse de Four Points by Sheraton Bali, Kuta le 3 août 2023
Dear Karan Deep,Thank you for your recent visit and taking the time to write a review. We are located in the heart of Kuta - a strategic place to start your a journey to exploring Kuta. Glad to know that you had a great experience with us.We look forward to welcome you back in the future for more great experience with us.Regards,Four Points by Sheraton Bali, Kuta