Trouvez des Hôtels de luxe à Île Santa Rosa

« We stayed 3 nights and 4 days. Our room was not cleaned at any point during our stay. The cleaning staff stopped one door before ours on day two. I called the front desk and they said the cleaning staff was extremely busy and they would add us to the list for the evening and send someone up, yet no one ever showed. On day three they came into the room, picked up the trash I put by the door, collected the dirty towels I put by the door, and dropped off clean towels without cleaning the room,...

« Superbes terrain de beach volleyball, plein de p’tits restos et sur la belle plage blanche. Excellent spot! »

« Regrettable welcome from the Check in. The lady was very unpleasant and did not give us any information about the hotel. We had to ask him questions and we really felt like we were bothering him! The rooms are full of humidity, when we entered the room we felt like we were in a freezer! They are forced to put the air conditioning very cold otherwise the floor gets all set! Don't be fooled like us by the photos of the hall and the reception which is very beautiful and very design, which is true...

« The floor was filthy. There was sand everywhere. The washer and dryer need proper maintenance performed. It took several cycles to get the laundry clean and dry. The kitchen did not have everything necessary to cook and the dishes had not been washed prior to our arrival. The hot water heater is in need of either a good cleaning or repairs as the hot water only lasted a few moments before running out. There was no extra bedding for the pull out sofa bed. It was inconvenient for us to have to...