2/10 Horrible
David
Voyage en famille avec de jeunes enfants
23 janv. 2026
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I am a Hilton Honors member for 24 years so thought that I could get an early check in but it was far from early. I brought my wife, daughter (whose 6 months pregnant) and 2 year old grandson. I called at 10 am and requested an early check in in which they said to check back at 1 pm. I went to the hotel at 1 pm and was told that my check in was probably going to be closer to the normal 4 pm check in. I came back at 4 pm and was told that they still didn't have my Jr. suite cleaned, yet. I told them that was a huge inconvenience because my whole family was really tired because of our long drive from Atlanta. I decided to take my family to dinner and came back at 7:30 pm and the room was still not ready. Grand baby is crying and my daughter was not feeling well and wanted to go bed as she is 6 months pregnant.as it's already past grand son's bed time and I got really frustrated. I had made this reservation 3 weeks in advance. The staff did the best that they could do to find me another suite but when we went to the room there was only one bed instead of 2 queen beds. The porter bringing my luggage up called the front desk in which that was our only option. My daughter had to sleep on a couch hide-a-bed and was really upset. (again 6 months pregnant) Christine working the front desk tried to do help as she sent a complementary bottle of champagne and cheese tray. I grew up in Pensacola and have family in Pensacola so have stayed at the Hilton numerous times. Might be my last.
David
Séjour de 2 nuits en janvier 2026
