Malmaison à Yorkshire et Humber

« Hôtel correct mais ne correspond pas aux standards d'un 4*. Il n'y avait pas de rampe pour les valises. Les personnes à l'accueil étaient très agréables lors de notre arrivée mais plutôt désagréables lors de notre départ. La douche n'est pas pratique, n'ayant pas de pommeau, et il n'y avait qu'un bonnet de bain pour deux. Le chrome cast était défaillant. La vue et la literie étaient agréables. »

« The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

« In spite of some very lovely staff, this hotel is in an appalling state and desperately need of a facelift. Water damage on the walls, peeling paint, leaking toilets, a broken shower and windows that haven’t been cleaned in years. The owners need to spend a lot of money on this establishment that must have been spectacular in the past, as neither it or the staff deserve it being left in this state. »

« bien mais literie usée ! »

« Breakfast was very good and I liked making my own waffle. Room was good. Little lift outside hotel for disabled and elderly was very difficult to figure out how to use. Had to carry heavy luggage up the steps. Ramp might be better. Location was good. Would recommend staying there. »

« Great Spa and good bar menu with fair prices - overall a very nice stay and easy check in check out helped by late departure flexability »

« It was very practical, near the train station and near the town center and all the attractions. The staff was always kind and helpful. The rooms were well maintained. »