Britannia Hotels à Yorkshire et Humber

« Welcoming, clean and quiet »

« The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

« On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️ »

« Chambre exiguë, à se demander si ce n'était pas une chambre de bonne reconvertie (3 m de large sur 4 m de long), eau bouillante pour la douche à 2 reprises (2 matinées de suite) : merci pour les migraines de la journée ! Pas de wifi dans les chambres : nécessité de se rendre dans les salons et à l'accueil situés au rez de chaussée pour se connecter à internet avec smartphone et pc portable. »