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"Generally, we did not like our experience at this hotel. Bad value for money. When I booked, the website said that the onsen could be used for an additional charge of 300 yens per person. We did not plan on using it but they now make everyone pay a flat fee of 250 yens per person, whether you use it or not. The room is spacious but not comfortable - bed, pillow, cleanliness... The staff was friendly and helpful and the parking was free. On a side note - and I don't take this into account in my rating of this hotel: Yufuin seems like a total tourist trap - we would have skipped it on our road trip if we had known."