Piscine couverte, piscine extérieure
Vérifier la disponibilité

Avis sur Sueno Hotels Deluxe Belek - All Inclusive

Sueno Hotels Deluxe Belek - All Inclusive
Akkinlar Mahallesi, Tasliburun Cad. #4, Kadriye-Serik, Serik, Antalya

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 28." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 28." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 28." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 28." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 28." "

9,6/10

Propreté

9,0/10

Personnel et service

7,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Wafaa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff are horrible, they treat guests like nom humans.
Séjour de 2 nuits en octobre 2023
Réponse de The Sueno Hotels CRM Team le 3 nov. 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel. We are disappointed to hear that you were dissatisfied with our staff and did not feel that you were treated appropriately. This is by no means up to our standards and we take your feedback very seriously.In order to better understand your concerns and take appropriate action, we need more details about the situations or encounters that led to your dissatisfaction. Your feedback is invaluable to us as it helps us to improve our services and the hospitality at our hotel.Please do not hesitate to contact us directly and provide us with further information. We would like to ensure that such incidents are avoided in the future and will endeavour to resolve your concern and meet your expectations. In order to improve our service quality, we would be grateful if you could share your comments and suggestions with us by e-mail.crm@sueno.com.trYours sincerely,Sueno Hotels CRM Team

6/10 Satisfaisant

maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
I liked that it had a lot of activities for kids everywhere. The hotel is old and the food is not that good, I am not a picky eater at all but I rather not eat a few times than to eat that food again and agin every day for 4 days. Service was ok, floors are super slippery around the pool areas and around where the kids slides are i was surprised I didn’t see anyone bust their head open or breaking anything with those slippery floors. The welcome is very good makes you think you are going to have the best vacation ever but it was a little chaotic and blah at times
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Shopika

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property! Has a lot of food items and has a lot of activities and amenities for kids and adults. It’s an amazing hotel! Service and staff are amazing!
Séjour de 3 nuits en mai 2023
Réponse de The Sueno Hotels CRM Team le 30 mai 2023
Dear Guest;First of all, thank you for choosing us. Your valuable opinions are a source of motivation for us. We would be delighted to see you among us again.Regards

10/10 Excellent

Sebastian

Séjour de 3 nuits en janvier 2023
Réponse de Sueno Hotels CRM Team le 30 mai 2023
Dear guest;Thank you for taking the time to rate us.Regards

4/10 Médiocre

Bernhard

Voyage en groupe
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Personal unfreundlich
Séjour de 2 nuits en février 2022
Réponse de Das CRM-Team von Sueno Hotels le 30 mai 2023
Lieber Gast;vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir würden uns sehr freuen, wenn Sie uns Ihre Unterkunftsdaten mitteilen würden und genauere Informationen über Ihren Aufenthalt bei uns schidern könnten. Bitte schreiben Sie uns auf dieser Email an: crm@sueno.com.tr Uns liegt wirklich sehr viel daran unsere Servicequalität zu verbessern. Und dies können wir nur mit Ihrer Hilfe schaffen.Herzlichen Grüße,

8/10 Bien

Firas, Beirut

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
لديهم الكثير من النشاطات لمختلف افراد العائلة مراهقين وصغار
Séjour de 7 nuits en août 2021
Réponse de CANAN le 30 sept. 2021
thank you

10/10 Excellent

Jawad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2021
Réponse de CANAN le 16 août 2021
thank you

8/10 Bien

Abdulhfiz

Les points forts : Propreté
Séjour de 7 nuits en mai 2021
Réponse de CANAN le 16 juin 2021
Thank you for choose us.

10/10 Excellent

Dalida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A small paradise in Covid time!:-)
Amazing place, excellent hotel, wonderful service! If you have a chance, take it, we really enjoyed our time, wow!:-)
Séjour de 9 nuits en décembre 2020
Réponse de The Sueno Hotels CRM Team le 30 mai 2023
Dear Guest;First of all, thank you for choosing us. Your valuable opinions are a source of motivation for us. We would be delighted to see you among us again.Regards

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice
Hotel and staff were very nice and helpful. Food was good, I was always able to make a good meal out of all they had to offer at the buffet. Swimming pool and beach area were very nice. They should have free golf club rental for guest as they have 2 golf courses on sight is about my only real complaint.
Séjour de 7 nuits en octobre 2020
Réponse de CANAN le 19 oct. 2020
thank you

10/10 Excellent

Ilaria

Séjour de 5 nuits en octobre 2020
Réponse de Sueno Hotels CRM Team le 30 mai 2023
Dear guest;Thank you for taking the time to rate us.Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2020
Réponse de CANAN le 7 oct. 2020
Çok Teşekkür ederiz. Sizleri tekrar otelimizde görmekten mutluluk duyarız.

10/10 Excellent

RIFAT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2019
Réponse de The Sueno Hotels CRM Team le 30 mai 2023
Dear guest;Thank you for taking the time to rate us.Regards

10/10 Excellent

Rasim Eren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great resort
One of the best resorts I have stayed in many years. There so much food choice and the hotel design is great. The staff is always smiling and every spot is very clean.
Séjour de 2 nuits en octobre 2019
Réponse de CANAN KAYA le 21 nov. 2019
THANK YOU SO MUCH

10/10 Excellent

saeed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay in Sueno hotel was perfect. I stay there with my family . Wife and 2 daughters . Good hotel for families. Many activities for children. In the pool is quite so can relax and sleep well. Good service in all bars and restaurants.
Séjour de 5 nuits en mai 2019
Réponse de CANAN le 13 juin 2019
Thanks for your comment Kind regards

10/10 Excellent

Per

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra hotell, men buffématen kan förbättras
Allt toppen på det här hotellet, men själva buffén får de gärna förbättra. En jäkla massa olika rätter, men det hade räckt med 10% av dem, som varit mer anpassade efter de som äter där. Bodde på Sueno Golf som är ett systerhotell en kort promenad ovanför deluxe. Riktigt bra närhet till golfen, bra banor och all-inclusive i barerna var enastående. Även där kan buffématen förbättras, men de á la carterestauranger som man kunde välja till för 10 Euro var bra!
Séjour de 2 nuits en avril 2019
Réponse de Canna le 8 mai 2019
Thank you

8/10 Bien

TL, UK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was clean, and close to the beach. Staff were friendly and helpful. Outdoor pools were freezing which meant we didn't use them.
Séjour de 7 nuits en octobre 2018
Réponse de CANAN KAYA le 31 oct. 2018
Thank you

8/10 Bien

Kenan

Les points forts : Propreté, personnel et service, confort de la chambre
Wunderschöne Anlage mit einem tollen Golfplatz
Top Hotel und einer wunderschönen Außenanlage, jedoch benötigen die Zimmer und Suiten dringend eine Renovierung, womit auch direkt nach unserem Aufenthalt im Oktober begonnen wurde. Leider erst nach unserem Urlaub... :-( Diese Anlage gehört zu den wenigen Hotels, wo wir auf jeden Fall nochmal hin möchten. Alles Top, bis auf die Gastronomie, diese ist auf jeden Fall noch verbesserungswürdig, im Gegensatz zu anderen TOP-Hotels in Belek.
Séjour de 6 nuits en octobre 2018
Réponse de CANAN KAYA le 31 oct. 2018
Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bästa hotelet
Grym hotell
Séjour de 2 nuits en octobre 2018
Réponse de CANAN KAYA le 24 oct. 2018
Thank you

8/10 Bien

Yevsef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jätte fin hotel med bra service, och grym mat.
Séjour de 2 nuits en octobre 2018
Réponse de CANAN KAYA le 10 oct. 2018
Thank you

8/10 Bien

erdal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gorulmeye değer
otel muhtesem yiyecek içecek biraz daha ıyıleştirilse hersey muhtesem olacak
Séjour de 2 nuits en octobre 2018
Réponse de CANAN KAYA le 10 oct. 2018
Merhabalar Sueno Deluxe Belek otelimizi seçtiğiniz için teşekkür ederiz. Yorumlarınız doğrultusunda gerekli iyileştirmeler yapılacaktır. İyi günler dileriz.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt
Allt va perfekt! Förutom lite långt till stan.
Séjour de 2 nuits en octobre 2018
Réponse de CANAN KAYA le 10 oct. 2018
Thank you

10/10 Excellent

Davood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great !!!!!!!
I really enjoyed of staying in this hotel with my wife . This hotel is suitable for families and couples . staff are really kind and helpful especially Mr. Ahmet .Indoor pool and outdoor pools are really amazing . I recommend you sea view rooms . I'm really satisfied and thankful of being stayed in this hotel.
Réponse de CANAN KAYA le 10 avr. 2018
We thank you for your interest to our Hotel “Sueno Hotels Beach Side, Sueno Hotels Golf Belek and Sueno Hotels Deluxe Belek”. Kind regards

10/10 Excellent

jadir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hapy family with the best hotel sueno deluxe
I had been in a hotel with my family greatly enjoyed the hotel, magnificent service, a very smart, very tasty food, very nice staff, quick service, rooms very clean, kids enjoyed the hotel especially from GAME LAND contains a lot of games with cinema ;very large indoor pool with hot water. Kindergarten until 23:00 with a team very responsible and very nice I want to thank the team GEST RELATION greatly helped us especially Mrs. Anna. Again ..from my family ..thank you sueno you make us very hapy .
Réponse de The Sueno Hotels CRM Team le 30 mai 2023
Dear Guest;First of all, thank you for choosing us. Your valuable opinions are a source of motivation for us. We would be delighted to see you among us again.Regards

10/10 Excellent

Eray, Adana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sueno Delux Belek
Otel tam anlamıyla bir aile otelidir. Özellikle çocuklara ayrıla alan ve aktiviteler çok başarılı. Temizlik ve yemek kalitesi olarak çok iyi. İlk defa bir otelde her aldığım açık büfe yemeğini zevkle yedim. Konserlerin olması çok güzeldi fakat konser alanındaki yer organizasyonunun olmaması can sıkıcı. Erkenden gidip havlu ve kişisel eşya bırakmaları organizasyonu basitleştiriyor. Otel çok büyük olmasına ve konakladığım da 1600 kişi olmasına rağmen o kalabalığı hiç hissetmiyorsunuz. Ayrıca Sueno köşesi denilen saat 12-17 arasında hizmet veren yemek sokağına bayıldım. Sizi öğlen ana restoran ile sınırlamıyor ve çok ama çok zengin yemek çeşitleri ile süper hizmet alıyorsunuz. Biz balayı çifti olarak güzel hizmet aldık fakat daha çok aile ve çocuk yönelikli otel olduğu için çok fazla aktivite bulmadık. Yaşanan bir şezlong olayını çok profesyonelce gidermeleri çok hoşumuza gitti. Bu konuda Müşteri İlişkilerindeki Rose Hanıma çok teşekkür ediyoruz
Réponse de Sueno Hotels CRM Ekibi le 30 mai 2023
Sayın misafirimiz ;Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Değerli görüşleriniz bizim için motivasyon kaynağıdır. Yorumlarınız doğrultusunda gerekli iyileştirmeler yapılacaktır.Sizleri yeniden aramızda görmekten mutluluk duyarız. Saygılarımızla.

10/10 Excellent

hüseyin, konya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
karizma
oda ve otel temizliği iyiydi.odalara temizlik ürünlerini günlük ve yeter miktarda bırakabilirler.hizmet kalitesi de iyi havuç suyu biraz geç geliyor kahvaltıda.
Réponse de Sueno Hotels CRM Ekibi le 30 mai 2023
Sayın misafirimiz;Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Değerli görüşleriniz bizim için motivasyon kaynağıdır. Bahsettiğiniz havuç suyu konusunu ilgili departmana ilettim. Sizleri yeniden aramızda görmekten mutluluk duyarız,Saygılarımızla.

10/10 Excellent

Gökhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herşey mükemmel fakat bir sıkıntı oldu masaj yaptırdım sol tarafımda bir acı oluştu sonra şişti şu anda 5gün gecti acımaya başladı teşekkür ederiz