Minibar, coffres-forts dans les chambres, rideaux occultants
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Avis sur Riu Republica - Adults only - All Inclusive

4 out of 5
Riu Republica - Adults only - All Inclusive
Playa Arena Gorda, Punta Cana

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 1346 avis sur 3388." "
Note des voyageurs de 8 (Bien), d’après 874 avis sur 3388." "
Note des voyageurs de 6 (Satisfaisant), d’après 525 avis sur 3388." "
Note des voyageurs de 4 (Médiocre), d’après 295 avis sur 3388." "
Note des voyageurs de 2 (Horrible), d’après 348 avis sur 3388." "

7,8/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Petra John

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
The staff at the reception wouldn’t give the right informations. There were 2 days at 5pm there was nothing at all to eat even at the 24/7 sports bar. They are fooling people with fake alcohol. The food was great.
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Petra John,Thank you so much for choosing to stay with us and your feedback! We are disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team and we hope that you will give us another chance to serve you again in the near future.With appreciation, Hotel Riu RepublicaOnline Reputation Manager

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super sympa pour faire la fête

8/10 Bien

Ilhame

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en juillet 2022

10/10 Excellent

CINDY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
´Très bien Personnel compétent Endroit calme A recommander
Séjour de 6 nuits en mars 2022

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai aimé l'esprit en général et la gentillesse du personnel j'ai pas aimé le faite devoir demander et payer pour un lit kingside et j'ai eus 2 lits
Séjour de 14 nuits en septembre 2021

4/10 Médiocre

Tyisha L

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Definitely won’t be returning to this resort. Too many problems with the rooms. Ants, unable to plug in devices due to unsafe outlets, and being unable to flush the toilet was not how I like to be on a resort. Also multiple elevators that did not work. Upon my arrival I had to carry my 40lb luggage all the way to the 3rd floor and upon checking out, I had to do the same. I could go on but I hope you get the point. I won’t be returning to this resort or anything under RIU.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Hamilton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mai 2024

8/10 Bien

Sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Jessica

Voyage en famille
Les points faibles : Propreté
Some of the rooms were outdated and didnt seem too clean. The food was also very greasy and some spots the food just wasnt good.
Séjour de 5 nuits en mai 2024

8/10 Bien

Rita Marie

The staff, the food was excellent. Had a great time.Lots of entertainment and things to do.
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Milton

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SLOPPY.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Christina Chimbizi DeSousa

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024

10/10 Excellent

ALFREDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Gabriella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

2/10 Horrible

Kristy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When checking in we got no guidance about where our room was about when dining was what was open upon our arrival time . The front desk was no help our room was not what I booked they had no wash cloths I had to buy some in the gift shop. The resort is definitely not what is displayed on the site. We made the best of our stay I definitely would not stay at this resort again. Our waiter was the only one who I liked and made sure we were ok..
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu República le 27 mai 2024
Dear Kristy,Thank you for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore it is very disappointing to read that some aspects of this stay were below both your expectations and our standards.Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

10/10 Excellent

Brian Anthony

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice
Séjour de 4 nuits en mai 2024

8/10 Bien

Crystal Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great report for leisure. Very friendly and welcoming staff. Great day and night entertainment!
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

IDANIA

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
The food wasn't good, there wasn't a trunk either, the elevators don't work
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Yamilex

Voyage en famille
Les points forts : Propreté et personnel et service
The property itself was very clean, staff are very nice . I just wish the food was better. Little options to pick from and they were bugs on the food when you come down to eat at the buffet but the service was great . I wish the in cleaned the pool more too.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu República le 27 mai 2024
Dear Yamilex,Thank you for taking the time to provide us your feedback on your stay at our property and your positive remarks, it is appreciated.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort and we apologize for any inconvenience.Your review will be forwarded to the different departments in charge.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

10/10 Excellent

Ivelisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Melany, La Spezia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The cleaning supervisor was extemely rude to the point where the front desk manager had to intervene and call her to see why she was so rude. The cleaning staff personally apologized to me for how rude and nasty their supervisor treated me and ask that I not hold it against them. Then someone did a defacated in one of the pool and it made me sick to my stomach. The hotel itself is great and the food was delicious. Overall the trip was ok apart from these incidents.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Riu República le 27 mai 2024
Dear Mark,Thank you very much for finding the time to leave your feedback.We appreciate you staying in our hotel.Nevertheless, we take note of the areas where you comment there could be improvements, we will forward this information to the departments in charge. Moreover, it is absolutely saddening for us to witness that, after all the new measures and laws that are being applied in order to stop these unwanted behaviours, different gorgeous destinations around the world are being abused and disrespected, by visitors that would never dare to behave in such manner in their country of origin.We want to continue working for improvement.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I stayed here in May 2024. This is an excellent resort! I had no complaints. Some reviews people leave will deter others but do not listen to them! This resort always has an activity planned, multiple bars, food options were great, staff was friendly and helpful! Just an overall excellent experience and vibe! I love this property and my wife and I will be back! Great job to the staff and Operations team!
Séjour de 3 nuits en mai 2024

8/10 Bien

Ralph Thomas

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ice machine didn't work in the building nor others for drinks in room.Grounds area was dirty .
Séjour de 5 nuits en mai 2024

8/10 Bien

Michelle

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
It was a great resort! The problem for me was the amount of college students. Aside from that, it was a great vibe. The rooms needed to be cleaned, I noticed that they didn’t clean the floors and shower properly. Tip them, you’ll notice the difference.
Séjour de 3 nuits en mars 2024

8/10 Bien

Robert

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place has the most beautifull beach , Lots of Restaurants so you will never get hungry , and parties are top notch times u will never foget . Just dont eat at the sports bar i would advise , 8 pools , You have areas for relaxation. Not much english is spoken here so be prepeared . DOCTOR is on site which is a big plus . Come with an open mind and carpie diem
Séjour de 5 nuits en mai 2024

4/10 Médiocre

Nay

Voyage en groupe
Les points faibles : Propreté et personnel et service
Room Key card is not working almost all the time, the pools are dirty, the Elevators are not working sometimes, the stuffs are not well informed about what’s going on about resort entertainments, I saw cockroaches many times and sports bar food area is very dirty.
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 23 mai 2024
Dear Nay,Thank you for your comment.Let us tell you that we are completely surprised by your words.Furthermore, we would have been very happy to assist you with your inconvenience during your stay as we have housekeeping and maintenance departments that are always ready to help with the well being of our guests.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

6/10 Satisfaisant

Ledda Marissa

Voyage en groupe
Les points faibles : Personnel et service
Food in the buffet was ok. Our AC broke and they didn't fix it. No umbrellas at the beach and nobody came to see if we needed a drink at the beach. Customer service is lacking.
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu República le 24 mai 2024
Dear Ledda Marissa,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

2/10 Horrible

Sandra

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our A/C unit didn’t work properly & room was hot. We asked for service several times. They smile but ignore it. They don’t answer the phone when you call to complain & we had to walk down to reception which is far to complain in person, elevator was broke down our last night. We had to take 4 flights of stairs. Ice machines were broken on all floors because I had to wrap ice in wet towels to feel any coolness to sleep but woke up & never really slept because of heat. I had 2 rooms. My sisters moved to a new room with better A/C & then they found out that night the toilet was broken & TV didn’t work. We also asked everyone we met if they had the same issue with A/C & everyone said YES….. Staff other than maintenance was great. We paid a lot of money to go there for a nice relaxing vacation & we couldn’t even enjoy our night burning up in our rooms. So if you don’t mind sleeping or not in 80 degrees then great. But if you’re like me who needs a nice cool room to sleep then don’t waste your money or time here.
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 23 mai 2024
Dear Sandra,Thank you for your comment.We are sorry to hear that you left with such feelings about our facilities.And, we are surprised that if the air in your room was not working, our maintenance team did not fix it.We will address the issue with the relevant department, please be in no doubt.We would like you to give us the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to offering, 100% satisfactory.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

8/10 Bien

Cinthia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Todo siempre limpio y ordenado.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Luis Nathaniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel muy grande con atracciones para todos
Séjour de 4 nuits en mai 2024

8/10 Bien

shayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The cleaning staff could have been nicer but overall i enjoyed my stay at this resort!
Séjour de 3 nuits en mai 2024

2/10 Horrible

Alicia

Les points faibles : Équipements
When I arrived on Thursday and finally found my room, both keys I had been given did not work. I had to go back to reception to get them reset. Over the course of my stay (Thurs to Mon) I had to have my keys reset about 8 or 9 times. On Sunday alone I had to have them reset 3 or 4 times and was VERY irritated by the last time. One person at reception told me that is not normal and shouldn’t happen that often. Additionally, the two water is not safe to drink (no problem - that’s posted clearly) but they only restocked one bottle of water in my room after being there for 2 days. There were other issues that alone would be minor but paired with the absurd key problem and lack of water made them all very frustrating.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu República le 23 mai 2024
Dear Alicia,We truly appreciate the time you took to write this review. As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory and that your experience was not what you expected. Please accept our apologies for any concerns about the service you received.We have shared your feedback with our team with the purpose of improving our services and we do hope that despite your inconveniences you will give us another chance to welcome you in the future. Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

2/10 Horrible

Fatima

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Abbie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience! Staff was kind, food was great, and amenities were well taken care of. Fitness center was also nice.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Lathania

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Renae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs additional shopping More entertainment Better Food
Séjour de 6 nuits en mai 2024
Réponse de Hotel Riu República le 23 mai 2024
Dear Renae,Thank you for being our guest and for your feedback following your recent visit. Your comments will be shared with the management department so that we can improve our services.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

8/10 Bien

Ingrid

Les points forts : Équipements
Muy lindo lugar solo deben darle mantenimiento y mejorar algunas cosas de las instalaciones, algunos Bartender son un poco groseros
Séjour de 7 nuits en avril 2024
Réponse de Hotel Riu República le 27 mai 2024
Estimada Ingrid,Muchas gracias por su fantástica reseña.Nos alegra el día leer que nuestros huéspedes han disfrutado de sus merecidas vacaciones.Seguiremos mejorando para ofrecer la mejor experiencia. Rogamos acepte nuestras disculpas por cualquier molestia.¡Y le esperamos con los brazos abiertos!Saludos cordiales,Hotel Riu RepúblicaOnline Reputation Management

4/10 Médiocre

Laurie D

Voyage en famille, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We stayed 10 days and went through 3 rooms. Major plumbing issues in the first two, and the third room had no AC. We spent many hours walking back and forth the massive resort to and from the front desk requesting over and over again the same things. The phone didnt work to reach the front desk and most issues went unresolved so long we had to switch rooms. We would of switched again had we stayed any more days. The food was great, but it was infested with ants at Kaori restaurant. I notified staff the buffet had ants in litterally every dish. They acknowledged my concern but nothing was done. We had problems with our keys and had to go to the front desk every time we just wanted to go to bed to get new keys. I had to request anextra pillow 5x before it was provided. The towels are very old amd worn. Like sandpaper. No floor mats, face clothes, and hand towels were svailavle. Also had a hard time getting beach towels. Pools very dirty, and garbage in the bushes everywhere. While the staff was very kind, there were simply not enough of them. Long wait for drinks at all the bars. I would never stay at a Riu Resort again. Never have I ever had to ask and beg so hard and so long for a basic need that even a 1 star can accomodate... let alone a toilet that doesnt back up, or an extra pillow. Many of the requests i submitted were marked "complete" when they had not been to the room to even look. They would say they are sending someone "in 10 minutes" and they never came
Séjour de 10 nuits en mai 2024
Réponse de Hotel Riu República le 21 mai 2024
Dear Laurie D,We truly regret to learn about your discomfort. Regardless, this does not excuse your experience and we would like to profusely apologize.This is not the excellent level of customer service that we pride ourselves in delivering.If you wish you can file a formal complaint, please do it through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

8/10 Bien

Phillip

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Buket

Les points faibles : Propreté
Séjour de 6 nuits en mai 2024

6/10 Satisfaisant

Michael

Voyage en couple
Les points faibles : Équipements
Estuve 4 dias 3 noches, tuve los 4 dias cambiando las llaves ya que se desconectaban. La piscina no la limpiaban bien. Se acababan los vasos en las barras y te daban la bebida en copas. Cerveza calientes. No volvería aunque no me costara nada.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu República le 23 mai 2024
Estimado Michael,Sentimos que se haya marchado con esas sensaciones de nuestras instalaciones y nos sorprende que no hubiera nada que fuera de su agrado.En nuestra página encontrará la amplia y variada gama de hoteles de los que disponemos y la información correspondiente a cada uno de ellos. Estamos convencidos de que encontrará el que más se adapte a sus necesidades.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Atentamente,Hotel Riu RepúblicaOnline Reputation Management

4/10 Médiocre

Jason

Les points faibles : Infrastructures et conditions de l’hébergement
So much noise early in the morning throughout the hallways. A lot of banging noises. My coffee machine did not work and I called to have a new one but they never brought it. Riu Macao was way better. Republica is definitely the worse one I’ve been too out of all the times I’ve been to Punta Cana. Never again
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu República le 22 mai 2024
Dear Jason,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

2/10 Horrible

sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
the AC didn't work i call to service desk like several times and they didn't do anything about it
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu República le 20 mai 2024
Dear Sonia,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that we failed to offfer the best service and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

10/10 Excellent

Eidden

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena si van en plan de pasarla bien
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Apreciada Eidden,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

6/10 Satisfaisant

Gloria

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property and ground show lot of decayed and need it lots of attention that was not given. There were dirty dishes with leftover food in hallways and main areas for a while (maybe days). The room was poorly clean and bathroom had lot decay. Nothing like the RIU palaces we have experienced in Mexico.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu República le 20 mai 2024
Dear Gloria,Thank you for taking the time to provide us your feedback on your stay at our property.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

6/10 Satisfaisant

Denean

Les points forts : Propreté
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Laura M, Auburn

Voyage en couple
Hotel is outdated, room keys don’t work, room numbers are missing, tv/cable wasn’t working , saw a roach in the room , food was ok not the best
Séjour de 6 nuits en mai 2024
Réponse de Online Reputation Manager le 17 mai 2024
Dear Laura M,Thank you for sharing your feedback with us! Providing the highest level of hospitality is our number one priority therefore we are concerned to find that you felt let down by some aspects of your stay and that you weren't fully satisfied with your recent experience. We assure you that your concerns were addressed as we hope to have another chance to provide you with the enriching experience you deserve.Respectfully,Hotel Riu RepublicaOnline Reputation Manager

10/10 Excellent

Kemiah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

2/10 Horrible

Rhandy, Reading

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024