Chère Monia,Merci pour vos commentaires et de nous avoir choisi comme hôtel d'accueil.Nous profitons de ce moment pour vous dire que notre hôtel effectue en permanence des travaux d'entretien des chambres afin d'offrir la meilleure expérience d'hébergement.En plus de cela, nous disposons de différentes catégories de chambres pour pouvoir offrir des options à tous ceux qui nous visitent.Sans aucun doute, pour nous, le plus important est toujours de servir. Vos commentaires seront partagés avec le reste de notre équipe afin que nous puissions mettre en œuvre des ajustements aux services que nous offrons.Avec nos meilleures salutationsMiguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Cher Marc-André,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous tenons à vous assurer que la satisfaction de nos clients est une priorité et que vos commentaires sont pris au sérieux. Nos équipes s'efforcent quotidiennement de maintenir la qualité de notre établissement et de nos services, notamment la propreté des chambres et le fonctionnement des équipements, qui sont régulièrement contrôlés. Nous regrettons que vous ayez eu une impression différente et nous vous présentons nos excuses pour tout désagrément rencontré.Au plaisir de vous recevoir à nouveau pour un séjour 100% réussi,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Nadine,Thank you very much for this review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Souhila, Thank you for your comments regarding your recent stay at our Meliá Caribe Beach. We regret not having achieved the highest rating in our services, as well as not having shared with us what the reasons were, in order to continue improving our standards. We look forward to the opportunity to change your impression of our resort.Kind regards, Miguel Diaz Urrutia,Hotel Manager Melia Caribe Beach.

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

Dear Nadashka, Many thanks for your review.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back soon. Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Ahmed, En primer lugar, nos gustaría agradecerle los comentarios positivos que ha compartido sobre su reciente visita a nuestro hotel.Valoramos sus amables líneas y apreciamos mucho por enaltecer a nuestros colaboradores, quienes trabajan muy activamente a fin de asegurar que nuestros huéspedes se sientan bien atendidos en todo momento. Transmitiremos sus comentarios a todos ellos, pues estarán encantados de saber que sus esfuerzos han sido apreciados.Estamos deseando volver a recibirle. Saludos cordiales,Christelle Luchini Hotel ManagerFalcon’s Resort by Melia – All Suites – Punta CanaGarden Suites by Melia

Estimada Antonia, Agradecemos su preferencia al seleccionar nuestro Meliá Caribe Beach Resort para sus merecidas vacaciones. Nos honra saber que su experiencia fue totalmente satisfactoria.Esperamos tener el placer de proporcionarle otra experiencia única y memorable.Kind regards, Miguel Diaz Urrutia,Hotel Manager Melia Caribe Beach.

Dear Lyndia, Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay with us and that you found our staff to be friendly and our food to be good. We hope to have the pleasure of welcoming you back in the future.Kind regards, Guest Service Center Management.

Dear Marie, We are grateful for this kind review following your recent stay.we regret that the variety of our food did not meet your expectations and that you left with an unfavorable impression. Please be assured that we will pass on your comments to the Food & Beverage team to enable them to review our gastronomic offer to improve our services.We appreciate your comments and hope to have the opportunity to provide you with an improved dining experience in the future.Kind regards, Guest Service Center Management.

Dear Mariette, We are grateful to you for choosing us as a destination to enjoy your days of relaxation. We appreciate your positive words and score about your recent stay.We look forward to welcoming you back. Kind regards, Guest Service Center Management.

Dear Valerie, Thank you very much for choosing us as your vacation destination for your visit to Punta Cana. However, we regret that your stay at our property, as a result of the remarked observations, was not completely satisfactory, as our main objective is the complete satisfaction of our guests. As for the gastronomic offer, its design involves an analysis that includes the preferences, lifestyles, and tastes of our potential customers to ensure that the product fulfills guests' expectations. In this regard, we regret to note that it was not as expected. Please be assured that we will share your comments with our F&B Management for review.Concerning your booked room allow us to mention that you stayed in a Deluxe Room, which is our standard room. In this sense, we lament any confusion you may have. However, we also lament that the amenities were not dispensed as indicated. Rest assured that we have forwarded your observation to the corresponding department, with the purpose to prevent similar situations in the future.Our greatest wish is to regain your confidence in our hotel, and we hope that on a future visit you will be able to experience the changes implemented. Kind regards,Guest Service Center Management

Chère Merci beaucoup pour votre visite au Meliá Caribe Beach. Cependant, nous regrettons que votre séjour dans notre établissement, en raison des remarques formulées, n'ait pas été entièrement satisfaisant, car notre objectif principal est la satisfaction totale de nos clients. En ce qui concerne la barrière linguistique, il est extrêmement important pour nous que notre personnel maintienne une communication claire et professionnelle. Pour cette raison, nous nous concentrons sur l'amélioration des compétences en matière de connaissances dans une qualification optimale. Nous veillerons à ce que vos commentaires sur la barrière linguistique soient pris en compte comme un point constructif à améliorer.Nous serions honorés de vous accueillir à nouveau pour vous démontrer que les événements de votre récent séjour ne sont pas représentatifs du service de haute qualité que nous avons l'habitude de fournir dans nos propriétés.Cordialement,Guest Service Center Management

Cher Yanis, Tout d'abord, nous tenons à vous remercier de nous avoir choisis comme destination de vacances pour votre voyage à Punta Cana. Nous sommes heureux d'apprendre que vous avez apprécié vos vacances. En ce qui concerne la chambre attribuée, permettez-nous de vous dire qu'en raison de notre climat tropical, les niveaux d'humidité sont élevés ; par conséquent, nous recommandons à nos clients de garder la climatisation allumée. Néanmoins, lorsque nous recevons un rapport de cette nature, nous faisons de notre mieux en changeant de chambre ou en plaçant un déshumidificateur dans la chambre. Une fois de plus, nous vous remercions de vos commentaires et nous espérons vous accueillir à nouveau bientôt. Meilleures salutations

Dear PHILIPPE, Thank you for choosing us as your host hotel. We are satisfied to comprehend your unbeatable vacations. We are pleased to note that our gastronomic offer met your expectations. Our property strives to offer a wide variety of menus and dishes to suit all tastes from international cuisine to the most exotic. We have a meal for all tastes. We look forward to welcoming you shortly. Kind Regards, Guest Service Center Management.

Dear Jacinthe, First and foremost, we want to thank you for choosing Meliá Caribe Beach Resort as the destination for your recent vacation. Meliá Hotels & Resorts differentiates itself by its authentic Spanish hospitality style with a deep-rooted passion for service. Consequently, this means that we offer our guests a unique wellness experience. For this reason, realizing that we have not reached your highest satisfaction has saddened us. We sincerely regret that we did not meet your expectations. Moreover, not having additional details on the areas you felt we needed to improve. We would have loved to have had a more substantial review. We would be honored to welcome you back once again to improve your impression. Kind Regards, Guest Service Center Management.

Estimated Valerie, We feel more than privileged to have been chosen as your host hotel. We are thrilled to confirm that our tropical paradise, surrounded by beautiful gardens and magnificent architecture and the pleasant service from our team, has been to your satisfaction. We are also pleased to read that you were satisfied with the comfort of the room you stayed in. We are grateful for the praise of the beauty of our rooms aimed at ensuring an unforgettable stay in our hotel. As a service-oriented company, it is always a pleasure to know that we have achieved our goal of creating an outstanding vacation experience. We look forward to your visit. Warmest Regards, Guest Service Center Management.

Appreciable Lamiae, It has been an honor to welcome you to our hotel Meliá Caribe Beach Resort, and to be able to contribute to your vacation. We are pleased to have achieved the highest score when rating our services, and we are glad to have achieved our goal of providing an unforgettable stay. We hope to have the opportunity to welcome you again for a better and more incredible experience in our resort. Warmest Regards, Guest Service Center Management.

Cher Ferrier, En outre, nous apprécions sincèrement le temps précieux que vous avez investi pour partager vos impressions et vos pensées par le biais de cette source. Néanmoins, nous regrettons profondément l'impression défavorable que vous avez laissée à notre établissement. Nous souhaitons offrir à nos clients un séjour agréable et n'attendons que leur satisfaction. Notre équipe humaine est l'atout le plus important dont nous disposons ; notre personnel est généralement loué pour le soin et le dévouement qu'il met à fournir à tous nos visiteurs un service de qualité. C'est pourquoi nous sommes soucieux de connaître l'impression que notre personnel a donnée, soyez assurés que les départements concernés ont été dûment informés car ce n'est certainement pas l'image que nous souhaitons projeter. Nous vous assurons que nous continuerons à former notre équipe, afin d'assister nos hôtes de la manière la plus cordiale et professionnelle possible. Nous sommes certains qu'il n'y a pas de deuxième chance de créer une première bonne impression, néanmoins nous serions honorés si vous pouviez nous donner une nouvelle opportunité de vous démontrer que nous avons été le bon choix car notre hôtel a pour but de faire partie de vos meilleurs souvenirs. Cordialement

Dear Imogene,Thank you for such a positive review.We are thrilled to hear that you found the room cleanliness to be impeccable. Our team takes great pride in providing a pristine room experience, ensuring that every guest can relax and feel comfortable in their personal oasis. It is wonderful to know that this aspect of your stay was absolutely beautiful!It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Angela,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear you found our resort to be very clean and our staff friendly, which is a testament to our service culture. Your compliments on our nice accommodations and convenient transport services are greatly appreciated. It is wonderful that our coffee and delightful tiki tiki cocktail left a positive impression. We are also pleased that you experienced the attentive and helpful nature of our concierge service. We do take note of your comments regarding the gastronomic experiences, and while we pride ourselves on offering a variety of dining options, we are always looking for ways to enhance the flavor and taste of our offerings. Rest assured that your feedback is valuable as we strive to provide exceptional room experiences for all our guests.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Judith Ann,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear that our concierge service met your expectations and that you found our customer service to be impeccable. It brings us great joy to know that our gastronomic experiences delighted you and that our team's friendliness contributed to a wonderful experience. Your appreciation for our beach access echoes the prime location we are proud of. While we acknowledge that our resort has been embracing guests for some time, we continuously strive to maintain our facilities to ensure a comfortable and memorable room experience for all our guests. Rest assured, we are devoted to providing a service culture that focuses on our guests' wellbeing.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Betsy,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are delighted to hear that you found the property and staff to be excellent, and we are especially proud that our commitment to a strong service culture was reflected in the outstanding support you received from our Expedia attendant, Kilvania. Our team strives to create memorable room experiences, and it is heartening to know we succeeded during your stay. We regret to hear that our gastronomic experiences did not meet your expectations on this occasion. Our culinary team is passionate about providing a variety of high-quality dining options, and we will certainly look into your feedback to ensure we maintain the standards expected of our diverse restaurants. Rest assured, your enjoyment and satisfaction are our top priorities.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Betsy,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We a're thrilled to hear that you had an amazing time at our resort and that the welcoming and staff, particularly Kilvania, provided you with excellent service, truly embodying our service culture. It is wonderful that you and your family enjoyed our energy for life activities and the dedicated attention from Joel. We aim to create unforgettable room experiences, and we are glad our efforts resonated with you. However, we regret to hear that our gastronomic experiences did not meet your expectations, especially at our a la carte restaurants. While we strive to deliver a variety of dining options to cater to all tastes, including the finest pasta at our Italian dining venue, we acknowledge your feedback and continually work to enhance our culinary offerings. Rest assured, our team takes all comments seriously as we aim to provide an exceptional experience for all our guests.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Shari,Thank you for such a positive review.It is delightful to hear that our The Level upgrade enhanced your stay, providing you with personalized attention and a seamless check-in process. We are proud of our team members like Ericson Mejia, who exemplify our service culture by ensuring all your needs are met, from spa bookings to dinner reservations. Your commendations for the exceptional gastronomic experiences at The Riviera, exclusive to The Level guests, are greatly appreciated. It is wonderful that the variety and quality of the dishes have left a lasting impression. We also note that you found the room cleanliness and amenities to be impeccable, which is a testament to our commitment to providing an outstanding room experience.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Manuel,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos alegra enormemente que haya encontrado la limpieza de su habitación y las condiciones del hotel a su completo agrado. Es un placer saber que nuestro servicio cumplió con sus expectativas y que las amenidades de su habitación contribuyeron a una experiencia única. En Meliá Caribe Beach Resort, nos esforzamos por ofrecer experiencias gastronómicas de primera y una estancia inolvidable con servicios exclusivos como The Level. Nuestro compromiso con la cultura de servicio y la atención al detalle está siempre presente para asegurar el bienestar de nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Liz,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Marilyn Diaz,Thank you for such a positive review.We are thrilled to hear that the gastronomic experiences at our buffet were to your liking and that our staff's dedication to service culture made your stay memorable. It is heartening to know that the room cleanliness and amenities provided you with a comfortable room experience. Your satisfaction with the overall condition of our hotel and the service you received is a testament to our commitment to excellence.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Haley,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We deeply regret that certain aspects of your stay did not meet the high standards of service culture we aim to uphold. We apologize for any confusion regarding our all-inclusive offerings and The Level services, which are designed to offer an elevated experience with exclusive benefits. Your feedback is invaluable, and we will ensure that our team is reminded of the importance of clear communication and the personal touch that is the hallmark of our hospitality. Our gastronomic experiences are intended to be a highlight of your stay, and it is disappointing to learn that our culinary offerings did not delight you. We acknowledge your concerns about interactions with our staff and the attention from vendors within the resort. Please be assured that the wellbeing of our guests is of the utmost importance, and we always aim to provide a relaxing and enjoyable environment. We will reinforce our commitment to professionalism and discretion across all guest interactions.We look forward to seeing you again in the future.Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Partner Couples,Thank you for such a positive review.It is heartwarming to hear that Anny Liriano, our dedicated concierge, provided exceptional service during your stay, ensuring that your every need was met with kindness and efficiency. We're thrilled that the complimentary upgrade to a room closer to the beach enhanced your room experience. Your acknowledgment of the all-inclusive nature of our resort, including the generous portions and the additional Expedia perks, truly reflects our commitment to a comprehensive service culture. Our team takes immense pride in creating memorable gastronomic experiences for our guests, and it's wonderful to know that these efforts resonated with you.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Naldy,Thank you for positively reviewing your recent visit.We are thrilled to hear that our staff's friendly demeanor contributed to a wonderful stay for you and your daughter, and that our gastronomic experiences, particularly at Riviera, left such a lasting impression. It is rewarding to know that the cleanliness of your room met your expectations, and that our various amenities, including the pool and beach areas, enhanced your visit.However, we regret that our evening offerings did not fully meet your expectations. While we strive to provide a variety of energy for life activities, we acknowledge that the absence of a disco has been noted. We appreciate your feedback as it helps us to improve our service culture and ensure an enjoyable experience for all our guests.We look forward to welcoming you back soon.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Sady,Thank you for taking the time to share your feedback.We regret to hear that other aspects of your visit did not meet your expectations. While we do not have a record of specific complaints, we always encourage our guests to reach out with any concerns so we can address them promptly. We take all comments seriously and continually work to enhance our service culture and provide the exceptional stay our guests expect and deserve.We hope we can welcome you back in the future.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Anzhelika,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear that the beauty of our tropical gardens and the dedication of our team members like Yanil Felix and Daniella David contributed to making your wedding anniversary memorable. It is also delightful to know that the surprises arranged by Anny Liriano added a special touch to your celebration. Regarding the dining experiences, we are glad you enjoyed the gastronomic offerings at Hacienda, Rossi, and Touro. However, we regret to hear that some aspects of your room experience did not meet your expectations. We continuously strive to maintain our facilities and will look into the concerns you have raised. Even though our buffet aims to provide a variety of culinary delights, we appreciate your feedback as it helps us improve our service culture.We look forward to seeing you again in the future.Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sra. Karla,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra saber que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación hayan cumplido con sus expectativas al 100%. Lamentamos que los vasos de papel encerado no hayan sido de su agrado; nuestro equipo siempre busca ofrecer una experiencia de habitación excepcional bajo nuestras políticas de sostenibilidad y tomaremos en cuenta su comentario para evaluar cómo podemos mejorar en este aspecto.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Julio,Thank you for taking the time to provide your feedback.We are thrilled to hear that you found our hotel to be good. We aim to provide an exceptional room experience and are glad that our cleanliness met your expectations. We regret to hear that our service and food did not live up to your expectations. Our team is committed to delivering excellent gastronomic experiences, and we are surprised to receive this feedback. We continually strive to provide the best possible service and dining options for our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Carmelys,Thank you for taking the time to leave a review.We are thrilled to hear that you appreciated the service provided during your stay, which is a cornerstone of our service culture. However, we are concerned about your comments regarding room cleanliness and condition. Please rest assured that we uphold the highest standards of cleanliness and maintenance, as evidenced by our daily housekeeping service. Our team strives to ensure every guest room is impeccably clean and well-maintained for an enjoyable room experience.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Guest,We sincerely apologize for the challenges you encountered during your recent stay. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.Regarding the illness situation, we sympathize with the distress this must have caused during your vacation. It's important to note that the incubation period for coxsackie virus can range from 3 to 10 days, and symptoms may not manifest until after exposure. While we take the health and safety of our guests seriously, it is not feasible for the hotel to assume responsibility for individual cases of illness, especially given the potential sources of exposure in a public setting.We want to assure you that our hotel maintains rigorous cleanliness and maintenance protocols to minimize the risk of illness transmission. However, it's important to recognize that viruses such as coxsackie can be easily transmitted in various environments, including public spaces.We're truly sorry to hear that you found the food disappointing during your stay, especially at our Mexican Restaurant. Your feedback is important to us, and we'll certainly review it with our culinary team to ensure we're delivering the quality and taste our guests expect. We understand that dining experiences can significantly impact your overall enjoyment, and we apologize for falling short of your expectations in this regard. We hope that despite these challenges, you will consider giving us another opportunity to exceed your expectations in the future. Should you have any further concerns or feedback, please do not hesitate to contact us directly.Warm regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Demika,Thank you for such a positive review.We are delighted to hear that you and your family had a wonderful stay and that our staff provided you with the attentive service we pride ourselves on. It is fantastic that you found The Level suite to be an excellent choice and that the upgrade enhanced your room experience. Our aim is always to offer our guests the very best in accommodation and gastronomic experiences, so it is rewarding to know that we've succeeded in making your stay memorable.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Humberto,Thanks for taking the time to share your views of your visit.We have taken note of your comments regarding our rooms and amenities and will take the time to consider them. Your feedback is important as it helps us to continuously improve our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Alva,Thank you for such a positive review.We are thrilled to hear that you enjoyed the personalized service from our staff and the serene ambiance of the YHI Spa. It's delightful to know that our hotel's cleanliness, condition, and amenities provided you with a 100% satisfactory room experience. Your appreciation for our gastronomic experiences, pool, beach, and especially the attention received from our personal concierge is truly valued. We strive to offer a service culture that ensures all our guests, like you, have a memorable stay at The Level.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sheila,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Nos llena de orgullo saber que la limpieza de su habitación, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Estamos encantados de que nuestras instalaciones y la atención al detalle hayan contribuido a una experiencia memorable. En Meliá Caribe Beach Resort, nos esforzamos por ofrecer una cultura de servicio excepcional y experiencias gastronómicas inolvidables, y nos complace saber que esto se reflejó durante su estancia. Además, nos alegra que haya disfrutado del exclusivo 'The Level', diseñado para proporcionar un nivel superior de comodidad y servicios personalizados.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach