I want to express my extreme disappointment with my stay at your hotel. In just two days since my arrival, I have encountered two significant issues that have marred my experience.
Firstly, I experienced a problem with room service, which was quite frustrating. However, the second incident was the last straw. Upon entering my room, I slipped and fell to the floor due to water leaking from the ceiling. I fell not once but twice, and my clothes, including my expensive âŹ820 Loro Piana shoes, got soaked.
Although you relocated me to another room, the situation has only worsened.
Instead of offering an upgrade, such as a room with a sea view or access to a pool, I was placed in a room on the third floor, which is far from satisfactory. This has been an utterly disappointing experience, and I cannot in good conscience recommend this hotel to anyone.
I have paid a substantial sum of âŹ2000 for my trip, and within just two days, I find myself thoroughly disillusioned with my stay. I expected much better from a hotel of your reputation.
