Avis Expedia vérifié
When I made the reservation on Expedia, the pictures show a massive sprawling suite w/kitchen, sitting area with sofa, etc. I have all the pictures saved because this will be legal now. It was 800 dollars per night after taxes. So my wife and I walk in, and it's NOTHING like you see on the pics. I immediately called for the manager but he called me in the morning. The owner of the private suite using the suite manager, told me I could leave and get a refund if I paid for $150 cleaning fee. Which I did immedately (also on record through zelle). After we leave within 30 minutes, she emailed me to tell me that she DIDN'T KNOW,,,,that I had checked in already the previous night. Again, this is THE OWNER of the suite. How you can you be the owner and NOT KNOW when a client is staying at your property?? She told me since I already checked out, (after she told me I would be given a full refund) that if I wanted to stay the night I ALREADY PAID FOR, I would need to pay another 11 percent service fee. I have this all in writing. I would NEVER recommend this property. We will be going to small claims court unless I get a refund.
Bord de l'eau, vue fantastique! Résidence privée de luxe au Ritz Carlton
Un voyageur vérifié a séjourné à l’établissement Bord de l'eau, vue fantastique! Résidence privée de luxe au Ritz Carlton
Publié il y a 11 jours