Vacances Mexique

Whole site is just not practical to walk around. To go to point A to B around the pool just takes an eternity. No way to go straight through. Badly conceived.Poor room service. The mini-bar was refilled every 2 days and i had to call for it almost everytime.Booked 2 beach massage for my wife and me , specified 4 TIMES that we wanted to be together , paid for it, then was pushed back 3 times!!! Because they said they were overbooked, then when the time came they wanted us to be separated . So i asked for refund but made us loose 2 hours of the day for nothing with all this back and forth. Could not go to the gym the first day because i had no reservation but the gym was empty!? Etc etc . Definitely not 5 stars service. I will never go back to a fiesta americana ever. There are so many other hotels way more convenient where you dont have to beg to have your mini bar refilled. (And its 1 refill /day) is it an all-inclusive or not? There is No service on the beach either.So if you want something to drink you will have to go get it by the pool side . 5 stars service?No. No internet on the beach also. And all the place around the pool are already taken with towels on chairs at 8am but the people rarely show up before 12-1pm . Despite the signs saying that this would not be tolerated.I will just go somewhere else.

Amazing resort, very clean, very spacious and confortable rooms (though it lacks intimacy in the bathroom but then I shared my room with a friend), lot of food choice, good entertainment. But the best is the staff. Super polite, very professional, always going the extra mile. A special thanks to Moises (at the pool), Yobany (at the Lobster Bar), Jason (at Prelude) and Hermilo (at the pizza parlor). If you want to go with friends or solo, the guests are mainly couples.

Tout était parfait à part espace à la plage trop entassé

Le vrai + de cet établissement : - l’ensemble de son personnel - la restauration au travers de ses restaurants selon les pays - bon emplacement pour visiter le Yucatan et profiter de la farniente de la plage Le seul hic du séjour : - nous avions réservé une junior suite vue mer avec le service Preferred et malheureusement, nous avons eu une chambre deluxe. Après un peu de mauvaise foi de l’établissement , nous avons eu un massage offert