Deluxe Junior Suite, 2 Single Size Beds, City View | Draps en coton égyptien, literie de qualité supérieure

Avis sur Hotel Pullman ZamZam Makkah

5 out of 5
Hotel Pullman ZamZam Makkah
Abraj Al-bait., Central Area Ajyad, Makkah

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 308 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 231 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 174 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 123 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 167 avis sur 1003." "

6,8/10

Propreté

7,0/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Mostafa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L enregistrement a pris beaucoup beaucoup de temps,. Sans excuse ni rien du tout de la part de l hotel. J ai perdu ma mère et quand on l'a emmené à l hôtel. On lui a dit qu il n est existe aucune chambre a son nom ou a mon nom!!!! Alors que on était bien enregistré!! Service vraiment nulle, Le plus affreux est la chambre. Il y a une odeur tellement affreuse et insupportable a chopper une allergie à cause de ça. Les équipements sont dignes d un hotel 3 étoiles pas plus. Il y a en plus des bruits très très forts a cause de la clim où je ne sais pas quoi. Ça te laisse pas te reposer ou dormir. En plus j' ai payé plus de 250 euro. Pour avoir une vue sur le ka3ba. J ai eu et une toute petite vue sur que des travaux. Le seul point positif et les restos pour le petit dej et le dinner. Le service est impeccable. Mais en général je déconseille cet hôtel. Et surtout il ne vaut pas du tout son prix
Séjour de 7 nuits en décembre 2023
Réponse de Mustafa SENDI le 21 déc. 2023
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

ELBERMAWY

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
جد
Séjour de 2 nuits en août 2023
Réponse de Mustafa SENDI le 13 août 2023
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Mange

6/10 Satisfaisant

HAMZA

Les points forts : Propreté
Séjour de 7 nuits en mai 2021

2/10 Horrible

Nizar

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2021

10/10 Excellent

Zouheir

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En face de Harame
Excellent séjour, petit déjeuner continental, Centre d'achats Je recommande vivement, je retournerais une autres fois
Séjour de 2 nuits en décembre 2019
Réponse de Hotel Management Team le 15 janv. 2020
Cher Zouheir, Merci de nous faire confiance et de votre temps précieux pour exprimer vos commentaires sur nos services. Notre objectif principal est de fournir la meilleure expérience spirituelle dans une atmosphère privilégiée à La Mecque. Nous espérons vous voir bientôt lors de votre prochaine visite.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2019
Réponse de A.BADR le 13 juin 2019
Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah , It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests. Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future. Sincerely, Hotel Management Team

6/10 Satisfaisant

Jamila, Croissy Beaubourg

Les points forts : Propreté et personnel et service
Hôtel vétuste , bon pour petit budget. Point positif proche de l’entrée des femmes pour la mosquée .
Séjour de 4 nuits en octobre 2018
Réponse de A.BADR le 11 févr. 2019
Dear Mrs. Jamila, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests. Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future. Sincerely, Hotel Management Team

10/10 Excellent

Ola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 6 nuits en mai 2024

4/10 Médiocre

Hodan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to the haram
Séjour de 7 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Ms. Hodan,Thank you for taking the time to share your feedback regarding our location which is close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Your satisfaction is our number one priority. If anything, specific has happened, please do not hesitate to contact us in a private message to discuss this further.Looking forward to hearing back from you.Best regards,Pullman Zamzam Makkah Hotel.

6/10 Satisfaisant

Omaru

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We were 3 people but we only get 1 towel , 1 super small shampoo, 1 super small conditioner , small portion of tissue and 0 toothbrushes And this for 2 days which is really inconvenient
Séjour de 4 nuits en mai 2024
Réponse de Hotel management team le 17 mai 2024
Dear Mr. Omaru,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.

6/10 Satisfaisant

Ahmed, League City

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I have stayed here before and it was in a much better condition. The rooms have a stinky smell, as if they were flooded. The room was supposes to have a partial Haram view, but it had a partial view to the outside of the masjid not the Kabah. They charge more for that but it is not what I expected. In my previous stay tbe partial Haram view room saw the Kabah.
Séjour de 1 nuit en mai 2024
Réponse de Hotel management team le 16 mai 2024
Dear Mr. Ahmed,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room view and cleanliness, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.

10/10 Excellent

Sidiq

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best place to stay in Makkah, insh’Allah I will recommend to all my friends and family. You must add breakfast in Restaurant Al-Zahra.
Séjour de 2 nuits en mai 2024
Réponse de Hotel management team le 12 mai 2024
Dear Mr. Sidiq, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Regarding the breakfast, let us assure you that your feedback has been delivered to the concerned department to take all the required action.We look forward to welcoming you again soon for an amazing new experience.Sincerely,Pullman Zamzam Makkah Hotel

6/10 Satisfaisant

Warsame

Séjour de 6 nuits en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Mr. Warsame, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.

4/10 Médiocre

Hamna

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The moment we walked into our Kaaba view suite, we smelled mold and mildew and the air felt moist. The furniture was worn down and quite used with poor up keep. They provided a small kitchen but told us the stove wasn't working and refused to provide a microwave even though their branch in Madinah gave us a microwave. Their solution to all the issues was telling us that the hotel will be renovated completely after Hajj. Will never stay here again and will tell others not to. Their branch in Madinah was great thus we were shocked at the poor quality of the Makkah site. Very disappointed. The only plus point was the Kaaba view alhumdulillah.
Séjour de 7 nuits en avril 2024
Réponse de Mustafa SENDI le 6 mai 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

Auwalu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent location, Haram view and City view. However, the some aspect of the facility is getting old, is time to get some upgrade done, especially the toilets.
Séjour de 2 nuits en avril 2024
Réponse de Mustafa SENDI le 6 mai 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Aleem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Mustafa SENDI le 6 mai 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Shaveena

Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 19 mai 2024
Dear Ms. Shaveena, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.

10/10 Excellent

Aleem

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff is a big assett and the current staff goes above and beyond towards helping out with customers issues. Kudos to the reception and the Egyptian manager who provided all flexibility in ensuring the dietary issues one may have. I will certainly look forward to doing business in future and to refer others.
Séjour de 3 nuits en avril 2024
Réponse de Mustafa SENDI le 28 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Rabia, Orlando

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome!
Séjour de 6 nuits en janvier 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Ms. Rabia,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

10/10 Excellent

Mohammed, jamaica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
one of the best hotel in Makkah
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Mr. Mohammed,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

6/10 Satisfaisant

Tabassum, London

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Definitely very close to Haram and that is the only good thing about the Hotel. The rooms are shabby and the staff are not so efficient.The reception queue is always long.on arrival at the hotel I first waited for some one to bring a trolley to me for my luggage, to be brought in but no one gave me any attention hence not only brought my luggage in but also had to bring it up to my room.I was there for a day to perform umrah and attend a Nikah ceremony of my husband’s nephew which we did hence I assume it was served the purpose.
Séjour de 1 nuit en avril 2024
Réponse de Mustafa SENDI le 22 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Médiocre

hanan

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Only the location near the Haram.
Séjour de 2 nuits en avril 2024
Réponse de Mustafa SENDI le 21 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Amir, Whitby

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old facility and average food. Staff are generally slow to respond to any requests. Little surprised that it’s ranked as a five star hotel
Séjour de 4 nuits en avril 2024
Réponse de Mustafa SENDI le 20 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Henna

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Check in was terrible. Took several minutes to get checked in as it was so busy and unorganised. There were heaps of people waiting by the reception. Staff were not helpful at all. We were not even taken to our room, they just handed the key card and made us make our own way to the room along with us carrying our own luggages. I would not consider this a 5 star establishment at all. We were given no information about breakfast or Wi-Fi. Furthermore, the location and getting into the hotel required 2 lifts of which both taken roughly 20-30 mins to allow yourself back into the hotel as the clock tower is so busy. Meaning the lifts take forever and stop at every floor till you can even make it back to your hotel let alone your room. We were put on the 22nd floor which is the top when i specifically requested a low floor with a baby. An extremely unorganised and manic hotel. Was a very negative experience and did not feel 5 star whatsoever. The phone didn’t work in the room which meant there was so room service help whatsoever. Hardly any clean towels or toiletries given. Overall unhelpful staff and far too busy to be a decent business. I would give this hotel a miss.
Séjour de 4 nuits en avril 2024
Réponse de Mustafa SENDI le 17 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Summyia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a good experience at all. Bathrooms was not clean when I got my room.
Séjour de 5 nuits en avril 2024
Réponse de Mustafa SENDI le 17 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

oussou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Mustafa SENDI le 16 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

oussou

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Use more staff for Check in
Séjour de 1 nuit en avril 2024
Réponse de Mustafa SENDI le 16 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Josephine

Séjour de 3 nuits en avril 2024
Réponse de Mustafa SENDI le 6 mai 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Raja

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dont waste your money just by deceived images of the room,in really its not what are going to get make sure to bring your own extra towels and some drinking water, they don't give towels and water more the the persons in the room, in my case we lived 3 people with two towels, housekeeping staff is very rude, and not cooperative, i suggest other properties hilton, horrible and time wasting reception
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 9 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Ibrahim

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Refurbishment of rooms
Séjour de 6 nuits en avril 2024
Réponse de Mustafa SENDI le 9 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Mansor

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Outdated furniture and toilets
Séjour de 1 nuit en avril 2024
Réponse de Mustafa SENDI le 8 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Musammat

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 6 nuits en février 2024
Réponse de Mustafa SENDI le 6 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Abdulmajeed

Séjour de 2 nuits en mars 2024
Réponse de Mustafa SENDI le 20 avr. 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

ALI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
سرعة استجابة موظفي الاستقبال للاتصال وسرعة تنفيذ الطلبات بشاشة موظفي الاستقبال وايضا لاننس جودة عمال النظافة
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 30 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Médiocre

Raja

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 30 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Médiocre

sana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Checked in couple hours ago, called twice reception for washroom cleaning, no one here yet. Very dirty and stinky wash room and bath tub clogged to the point where you can’t put your foot in, all dirty sewage water filling in. Bedcovers also not neat and clean. From the price point, they could have done better, big time disappointment.
Réponse de Mustafa SENDI le 28 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Médiocre

Ahmed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is no longer functioning well very poor, I can’t come again to Pullman.
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 26 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Anzar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Best location, if you want the convenience to just walk to the haram anytime you like. They follow STRICT check-in and check-out timmings, so make sure you keep that in mind and plan accordingly, otherwise you'll be tired either from travel or Umrah and they will not let you into the room.
Séjour de 2 nuits en mars 2024
Réponse de Mustafa SENDI le 25 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

Hamna

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It is very close to Haram but the hotel is old and the fixtures in the room are broken
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 23 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Hesham

Les points forts : Propreté
Close to Haram
Séjour de 1 nuit en mars 2024
Réponse de Mustafa SENDI le 20 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

saeed

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big Ed’s in the room
Séjour de 6 nuits en mars 2024
Réponse de Mustafa SENDI le 17 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

Ahmed

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Initially the management denied the booking from Expedia, which frustrated our parents because I did the booking on behalf of them. Even though They had the booking reference and all the required documents. Later on when I called they agreed to the booking. This behaviour was unacceptable as my parents were old and put in such an awkward situation. They should have proper managerial support system and stop harassing older pilgrims. Over all the stay was good. Best location as per my parent's observation.
Séjour de 4 nuits en mars 2024
Réponse de Mustafa SENDI le 16 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

Adrees

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s difficult to locate at first
Séjour de 1 nuit en mars 2024
Réponse de Mustafa SENDI le 14 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Médiocre

Hassan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Sadly they are understaffed which made most staff workers overwhelmed and not interested in keeping up with guests requests. Room service never picked up or answered theoughout our 3 night stay. The buffet was a joke as the quality of the food was fitting of a motel.
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 14 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Horrible

Mohammed

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My pet has better beds and bathroom. Terrible service, it’s a complete waste of money
Séjour de 3 nuits en mars 2024
Réponse de Mustafa SENDI le 10 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Haram
Séjour de 4 nuits en mars 2024
Réponse de Mustafa SENDI le 10 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Delwar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I think safe, but it’s expensive
Séjour de 5 nuits en mars 2024
Réponse de Mustafa SENDI le 10 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Satisfaisant

Mohammad Hosne Quamar Alam

Les points forts : Propreté et équipements
very close to haram sharif
Séjour de 3 nuits en février 2024
Réponse de Mustafa SENDI le 7 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Bien

Ahmed

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent location, close to haram, in shopping mall
Séjour de 3 nuits en février 2024
Réponse de Mustafa SENDI le 3 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Anza

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s very convenient like a resort to find in the building.
Séjour de 4 nuits en février 2024
Réponse de Mustafa SENDI le 3 mars 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger