Avis sur The Grand at Trafalgar Square
The Grand at Trafalgar Square
8 Northumberland Avenue, London, England
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Lynda,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team
10/10 Excellent
Voyageur vérifié
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de The Grand at Trafalgar Square le 31 janv. 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again on your next trip to London!
10/10 Excellent
Emmanuel
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation , très bon hôtel
Emmanuel
Séjour de 3 nuits en décembre 2023
Réponse de The Grand at Trafalgar Square le 31 déc. 2023
Thank you for your wonderful feedback Emmanuel! We are delighted to hear that you enjoyed our excellent location and overall stay. We do hope to welcome you back again on your next trip to London.
10/10 Excellent
Alain
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alain
Séjour de 6 nuits en août 2023
Réponse de The Grand at Trafalgar Square le 5 sept. 2023
Hello Alain,Thank you very much for your lovely feedback. It is wonderful to hear that you enjoyed your stay. It was a pleasure to have welcomed you and we look forward to the next time! Kind Regards, CQ Team
10/10 Excellent
Ludovic
15 févr. 2023
Ludovic
Séjour de 1 nuit en février 2023
Réponse de The Grand at Trafalgar Square le 16 févr. 2023
Thank you for rating us Ludovic! We appreciate it.
8/10 Bien
Frédéric
23 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Frédéric
Séjour de 2 nuits en janvier 2023
Réponse de The Grand at Trafalgar Square le 24 janv. 2023
Thank you for sharing your feedback with us Frederic. We are happy to hear that you enjoyed your central location and overall stay. Looking forward to welcoming you back at The Grand at Trafalgar Square on your next trip to London!
4/10 Médiocre
Pierre-Francois
Voyage d’affaires
16 déc. 2022
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Only the location is great.
Pierre-Francois
Séjour de 2 nuits en décembre 2022
Réponse de The Grand at Trafalgar Square le 20 déc. 2022
Thank you for taking the time to share your feedback with us Pierre-Francois. We are really sorry to hear that the décor was not up to your personal taste and disappointed we did not meet all of your expectations on this occasion. Your comments have been shared with the appropriate departments to help improve our services going forward. Thank you for choosing The Grand at Trafalgar Square!
4/10 Médiocre
Yves
Voyage en famille
14 nov. 2022
Les points faibles : Propreté et personnel et service
Décevant
Yves
Séjour de 3 nuits en novembre 2022
Réponse de The Grand at Trafalgar Square le 14 nov. 2022
Thank you for your feedback Yves. We are disappointed to hear we did not meet expectations on this occasion. Your comments have been passed on to the appropriate departments to help improve our services. Thank you for sharing your experience with us.
10/10 Excellent
Arnaud
Voyage d’affaires
7 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay for business
Arnaud
Séjour de 1 nuit en juin 2022
Réponse de The Grand at Trafalgar Square le 12 juin 2022
Thank you for your feedback Arnaud! It is lovely to hear that you enjoyed our amazing lounge and overall stay with us! We look forward the next time!
Kind Regards,
The Grand at Trafalgar Square
8/10 Bien
Christian
Voyage d’affaires
4 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 3 nuits en février 2022
Réponse de The Grand at Trafalgar Square le 7 mars 2022
Hello Christian,
Thank you for staying with us and we hope we can welcome you back next time!
10/10 Excellent
Angel
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angel
Séjour de 2 nuits en mai 2024
10/10 Excellent
Joseph, Snohomish
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 3 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Joseph,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
10/10 Excellent
Lidia
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lidia
Séjour de 2 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Lidia,Thank you for taking the time to review us. We are happy to hear that you found our team to be excellent. We love to hear about our guests receiving great service. We look forward to welcoming you back to the Grand in the near future.Kind regards, The Grand team.
10/10 Excellent
Lynn
Voyage en famille, Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 5 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Lynn,Thank you for taking the time to review us and we are delighted you found us so central and perfect for all the attractions and amenities! Thank you for your feedback! It is much appreciated. We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
6/10 Satisfaisant
Sarah
23 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 5 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Sarah,Thank you for your wonderful feedback! From the scores, It is lovely to see that you enjoyed your stay with us!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Armando
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Armando
Séjour de 2 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Armando,Thank you for your wonderful feedback! From the very high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
8/10 Bien
Boguslaw
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements
Boguslaw
Séjour de 6 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Boguslaw,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
catherine
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
catherine
Séjour de 1 nuit en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Catherine,Thank you for your wonderful feedback! From the very high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Melissa
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 5 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Mellissa,Thank you for taking the time to review us, we are delighted you found our team to be so friendly and helpful and that you enjoyed your stay with us. Thank you for choosing to stay at Club Quarters at Trafalgar Square!Kind regards,The Grand team.
10/10 Excellent
Colin
21 mai 2024
Colin
Séjour de 1 nuit en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Colin,Thank you for your wonderful feedback! From the very high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
6/10 Satisfaisant
Christopher, Northridge
20 mai 2024
Les points forts : Propreté et personnel et service
Christopher
Séjour de 3 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Christopher,Thank you for sharing your recent experience with us; your feedback is very welcome. We are very sorry that we failed to fully meet your expectations with some of our services on this occasion. Please rest assured we are constantly working with passion to improve our product in order to provide all our guests with a great experience. We hope to have an opportunity to welcome you back in the future.Kind regards,The Grand team.
10/10 Excellent
Timothy
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 8 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Timothy,Thank you for your lovely feedback. We are delighted to hear you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square!Kind regards, The Grand hotel.
10/10 Excellent
Carolyn
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en mars 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Carolyn,Thank you for taking the time to review us and we are delighted you found us so central and perfect for all the attractions and amenities! Thank you for your feedback! It is much appreciated. We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
8/10 Bien
Alan, valencia
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alan
Séjour de 2 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Alan,Thank you for your wonderful feedback! From the very high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Pariwat
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pariwat
Séjour de 3 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Pariwat,We are delighted to know that your enjoyed your stay and our central location. We hope to welcome you back very soon! Kind regards, The Grand team.
6/10 Satisfaisant
Anna Maria
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements
Anna Maria
Séjour de 4 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Anna Maria,Thank you for taking the time to review us. Your feedback is essential in our ongoing efforts to improve our service standards. I apologise that we failed to meet your expectations on this occasion and. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Thank you for choosing the Grand at Trafalgar Square.Kind regards, The Grand team.
10/10 Excellent
Heather
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 2 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Heather,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Adel
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adel
Séjour de 4 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Adel,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team
10/10 Excellent
Lynn
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 4 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Lynn,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
8/10 Bien
Chris John
12 mai 2024
Chris John
Séjour de 7 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Chris,Thank you for sharing your review! We are glad to hear you enjoyed your overall stay!Kind regards,The Grand team.
8/10 Bien
Danny
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danny
Séjour de 3 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 19 mai 2024
Hello Danny,Thank you for your wonderful feedback! From the high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future.Kind regards,The Grand team.
8/10 Bien
Theresa
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 7 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Theresa,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location near to attractions and that you found our team to be friendly and helpful.. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Matt
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Matt,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving great service.We look forward to welcoming you back to the grand in the near future.Kind regards, The Grand team.
8/10 Bien
Karen
Voyage en couple
10 mai 2024
Les points forts : Propreté et personnel et service
Karen
Séjour de 5 nuits en mai 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Karen,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Vicki, Sarasota
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicki
Séjour de 1 nuit en mai 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Vicki,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Neil
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neil
Séjour de 1 nuit en mai 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Neil,Thank you for your great feedback and as per your very high scores, it is lovely to see that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
8/10 Bien
Meg
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meg
Séjour de 4 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Meg,Thank you for your wonderful feedback! From the high scores, It is lovely to see that you enjoyed all aspects of your stay!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future.Kind regards,The Grand team.
10/10 Excellent
Michael
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello, Michael,Thank you for your wonderful feedback! As per your very high scores, it is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
10/10 Excellent
Orlando
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Orlando
Séjour de 8 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello Orlando,Thank you for sharing your feedback! We are delighted to hear that everything was perfect! We hope to welcome you back in the near future.Kind regards, The Grand team.
10/10 Excellent
Manuel
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en avril 2024
Réponse de The Grand at Trafalgar Square le 12 mai 2024
Hello, Manuel,Thank you for your wonderful feedback! As per your very high scores, it is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
10/10 Excellent
Rita
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rita
Séjour de 3 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Rita,Thank you for your great scores and feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team
10/10 Excellent
Sheila
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheila
Séjour de 4 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Sheila,Thank you for your great scores! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team
10/10 Excellent
Digna
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Digna
Séjour de 5 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Digna,We are disappointed to hear that you did not find your room to be up to standard. Our front desk team are on duty 24 hours and are happy to assist with room changes. Please do let us know or you can request before your check in for room specifications. We are however, delighted to hear that you enjoyed our location and that you found our team to be friendly. Thank you for staying with us!Kind regards,The Grand Team.
8/10 Bien
Belinda
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Séjour de 2 nuits en mars 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Belinda,Thank you for your great scores and lovely feedback ! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team
10/10 Excellent
Kerri
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kerri
Séjour de 4 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Kerri,Thank you for your wonderful high scores! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, Grand team
10/10 Excellent
Giuseppe
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giuseppe
Séjour de 7 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello GiuseppeThank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be great. We love to hear about our guests receiving the best service.We look forward to welcoming you back to The Grand at Trafalgar Square in the near future.Kind regards,The Grand team.
6/10 Satisfaisant
Kristyn
3 mai 2024
Kristyn
Séjour de 4 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Kristyn,,Thank you for your wonderful feedback! From the scores, It is lovely to see that you enjoyed your stay with us!We look forward to welcoming you back to the Grand at Trafalgar Square in the near future. Kind regards, The Grand team.
10/10 Excellent
Massimiliano
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Massimiliano
Séjour de 3 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Massimillano,Thank you for taking the time to review us. We are delighted to know you were pleased with your overall stay. Your feedback will be shared with our entire Team, receiving feedback like yours is what we strive for. We look forward to welcoming you back soon. Thank you for choosing the Grand Hotel, London, Trafalgar Square!Kind regards, Grand team.
6/10 Satisfaisant
Krishnamurthy
30 avr. 2024
Krishnamurthy
Séjour de 5 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 26 mai 2024
Hello Krishnamurthy,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team.
10/10 Excellent
Lyubov
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lyubov
Séjour de 6 nuits en avril 2024
Réponse de The Grand at Trafalgar Square le 7 mai 2024
Hello Lyubov,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed our location and all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team