Avis sur Casa Cook El Gouna - Adults Only
Casa Cook El Gouna - Adults Only
Kite Center Road, El Gouna, Red Sea Governorate
Avis
8,6
Excellent
9,2/10
Propreté
8,4/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en couple
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Guest Relations Manager le 13 sept. 2023
Dear Wendy, thank you for choosing Casa Cook El Gouna for your weekend and for taking the time to share your valuable feedback! We look forward to welcoming you back soon for another enjoyable stay!
10/10 Excellent
Gaston Kevin
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gaston Kevin
Séjour de 4 nuits en juillet 2023
Réponse de Magdy Sabry le 28 juil. 2023
Thank you so much for being our guest. We were delighted to know that you had a great time, and we sincerely hope to see you soon again.Sunny greetingsYour Casa Cook Hotel Team
10/10 Excellent
Dhellemmes
Voyage en groupe
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dhellemmes
Séjour de 6 nuits en juin 2023
Réponse de Guest Relations le 24 juin 2023
Dear Dhellemmes, thank you for choosing Casa Cook and for sharing such a lovely review! That's so heartwarming to learn that you loved your stay from A to Z! All the team hopes to welcome you again on your next trip to El Gouna!Best regards, Guest Relations.
10/10 Excellent
Sophie
Voyage en famille
24 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour inoubliable
Sophie
Séjour de 5 nuits en mars 2023
Réponse de Guest Relations. le 31 mars 2023
Dear Ms. Sophie,Thanks a million for sharing such a great review! It was a pleasure to host you at Casa Cook, and we are extremely happy to know you absolutely loved your stay, admired the sea view villa, liked kiting options. We are hoping to welcome you again on your next trip!Best regards,Guest Relations.
8/10 Bien
Voyageur vérifié
Voyage en groupe
2 juin 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour agréable
Voyageur vérifié
Séjour de 4 nuits en mai 2022
Réponse de Guest Relations le 25 juil. 2022
Dear Valued Guest,
Thank you for choosing our hotel for your vacation and for noting the points to be improved - all what you have mentioned is indeed not as per our standards and will be addressed, please accept our apology for the inconvenience faced. We strongly hope to welcome you again at our hotel to provide a wonderful stay and deserve the highest rating from your side!
8/10 Bien
Céline
28 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Céline
Séjour de 2 nuits en mars 2022
Réponse de Guest Relations le 25 juil. 2022
Dear Celine,
Thank you for having taken your time to share your feedback! You are always welcome back to enjoy more of the wonderful days with us!
6/10 Satisfaisant
Francis
Voyage en couple
15 mars 2020
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Francis
Séjour de 7 nuits en mars 2020
Réponse de CasaCook El Gouna Crew le 23 janv. 2021
Dear Francis,
Thank you so much for your feedback. We are delighted to read that you liked the architecture of the hotel and the “Zen” feel of the property. Please accept our apologies for all the shortfalls experienced. It is disappointing to note that we did not manage to meet your expectations in all areas. Rest assured that remedial steps have been taken. We would be grateful if you could give us another opportunity to restore your faith in our product.
Sunny greetings,
Your Casa Cook El Gouna Crew
10/10 Excellent
DelphineBzh, Colmar
Voyage en famille
27 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DelphineBzh
Séjour de 7 nuits en février 2020
Réponse de CasaCook El Gouna Crew le 23 janv. 2021
Dear Delphine,
Thank you very much indeed for your great feedback and excellent online rating. We are very pleased to see that you liked our hotel design and architecture as well as our services offered. Rest assured that your comment regarding the menus have been shared with our culinary team and selections have been updated.
It was a pleasure to host you and we look forward to your return.
Your Casa Cook El Gouna Crew
4/10 Médiocre
Charlène
26 nov. 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Charlène
Séjour de 5 nuits en novembre 2019
Réponse de Linda le 9 janv. 2020
Thank you Charlene, hope to see you again
10/10 Excellent
Hiba
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hiba
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Manager le 16 févr. 2024
Dear Hiba,Thank you so much for choosing our hotel and for sharing your review! We are happy to hear that you had an incredible stay and that we were able to make your anniversary celebration truly special. We are especially grateful for your kind words about our staff and we will make sure to pass along your compliments to them. We would be honored to welcome you back and continue creating memorable experiences for you and your husband!
10/10 Excellent
Manfred
Voyage en groupe
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manfred
Séjour de 7 nuits en janvier 2024
Réponse de Guest Relations Manager le 19 janv. 2024
Dear Manfred,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our establishment and that our staff provided you with friendly and attentive service. We are delighted that you found our breakfast and dinner offerings to be excellent. It is wonderful to know that you were able to relax by our beautiful beach and pool area, and that you enjoyed the evening entertainment options such as music, concerts, and dancers. Furthermore, it warms our hearts to hear that you found our place to be quiet and tranquil, allowing you to fully unwind and enjoy your vacation. We look forward to welcoming you back in the near future for another exceptional experience!
10/10 Excellent
Tina
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Manager le 19 janv. 2024
Dear Tina,Thank you so much for taking the time to share your incredible experience at Casa Cook El Gouna! We are absolutely thrilled to hear that you had such a dreamy and memorable stay with us. We are delighted to know that you thoroughly enjoyed waking up to the breathtaking sea view and sunshine every morning. We are also glad that you found our rooms to be gorgeous, clean, and comfortable. We will definitely take note of your feedback regarding more lighting in the room to enhance the overall ambiance. It brings us immense joy to hear that our staff went above and beyond to make your stay special, especially the friendly and kind waiters at the pool.Lastly, we are grateful for your recommendations of Casa Cook El Gouna to your friends. Word-of-mouth referrals are always the best compliment we can receive, and we hope that they have the opportunity to experience our hotel as well.It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back for another unforgettable experience in the future!
8/10 Bien
Voyageur vérifié
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Manager le 17 déc. 2023
Dear valued Guest,Thank you for choosing Casa Cook El Gouna for your weekend and for taking the time to shared your valuable feedback!
10/10 Excellent
Anjali
7 déc. 2023
Les points forts : Propreté
Anjali
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Manager le 9 déc. 2023
Dear Anjali, thank you for choosing Casa Cook El Gouna for your weekend and for taking the time to shared your valuable feedback!
2/10 Horrible
Valerie Bridget
27 nov. 2023
Valerie Bridget
Séjour de 5 nuits en novembre 2023
Réponse de Guest Relations Manager le 21 déc. 2023
Dear Valerie Bridget, Thank you for sharing your opinion. We are deeply saddened that even despite all our efforts in trying to enhance your experience and satisfaction, we still did not reach your expectations and left you disappointed. We truly hope you'd give us another chance and pay us one more visit, please get in touch with us when you start planning your vacation, our team would be glad to offer assistance!
8/10 Bien
Sherif
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherif
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations Manager le 28 sept. 2023
Dear Sherif,Thank you for choosing our hotel for your vacation, and for sharing your feedback! We are very glad you left satisfied, and will gladly welcome you again for another stay, and will try the utmost to deserve the highest rating possible from your side!Best regards,Guest Relations.
10/10 Excellent
Andres
Voyage en groupe
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andres
Séjour de 6 nuits en septembre 2023
Réponse de Guest Relations Manager le 21 sept. 2023
Dear Andres,Thanks a million for sharing such a lovely review! We are so glad to know that you had a good experience at Casa Cook, and enjoyed our Duotone Pro Center! Always welcome for another smooth and relaxing holiday!Best regards,Guest Relations.
10/10 Excellent
Nancy
Voyage en famille
14 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 4 nuits en septembre 2023
Réponse de Guest Relations Manager le 17 sept. 2023
Dear Nancy,We can't thank you enough for leaving such feedback! All the team is really excited to learn that you loved everything about your stay, and surely you will be most welcomed on your next vacation for another smooth and relaxing stay!Best regards,Guest Relations.
10/10 Excellent
Robert
Voyage en groupe
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mooi en kleinschalig resort aan kitespot
Robert
Séjour de 5 nuits en mai 2023
Réponse de Guest Relations le 7 juin 2023
Dear Robert,Thank you for choosing our hotel for your vacation and for sharing your opinion! We are very glad to hear that you have enjoyed your stay overall, and were satisfied by the services and room! Thank you for sharing the aspects that we might improve at - we'll definitely look into them to enhance the experience for our valued guests! All the team would be more than happy to welcome you again on your next trip!Best regards,Guest Relations.
10/10 Excellent
Olivier
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olivier
Séjour de 6 nuits en mai 2023
Réponse de Guest Relations le 30 mai 2023
Dear Mr.Olivier Thank you for choosing Casa Cook and for sharing such a lovely review! We are so glad to know you absolutely loved your stay with us! All the team hopes to welcome you again on your next trip to El Gouna!Best regards,Guest Relations.
6/10 Satisfaisant
Reem
26 mai 2023
Les points faibles : Personnel et service
Reem
Séjour de 3 nuits en mai 2023
Réponse de Guest Relations le 30 mai 2023
Dear Reem,Thank you for choosing our hotel for your vacation, and for sharing your opinion. Unfortunately, despite all the efforts from our side to enhance your impression about the place, your expectations were still not met. We hope you could give us a chance to change it to a completely positive one, and pay us a visit one more time in future!Best regards,Guest Relations.
10/10 Excellent
Ammar
Voyage en groupe
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ammar
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations le 30 mai 2023
Dear Mr. Ammar,Thank you so much for writing a lovely review! We are very excited to learn that you loved your stay with us! You are always welcome to enjoy more wonderful days with us!Best Regards
6/10 Satisfaisant
Manuela
11 avr. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Pretty hotel, service to improve
Manuela
Séjour de 3 nuits en avril 2023
Réponse de Best regards, Guest Relations. le 26 avr. 2023
Dear Manueal,Thank you for your opinion, we are glad to hear that you have partially enjoyed your vacation, found the hotel pretty, admired the architecture, had a nice rest and breakfast! We are sorry for the service issues, and promise to try harder to deserve higher rating from your side on your next visit!
8/10 Bien
Sharan
Voyage en groupe, Voyage en couple
6 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sharan
Réponse de Best regards, Guest Relations. le 8 avr. 2023
Dear Sharan,Thank you for sharing your feedback! We are very happy to know that overall you enjoyed your vacation at Casa Cook, and would like to thank you for sharing the direction of improvement - we shall keep those to improve our offerings. You are always welcome for another vacation with us!
10/10 Excellent
Sarai
Voyage en couple
4 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarai
Séjour de 4 nuits en février 2023
Réponse de Guest Relations le 22 mars 2023
Dear Sarai,Thank you for choosing our hotel for your vacation! Having met your expectations is a great importance to us. We are proud to hear that you have spent a great time. All the team would be more than happy to welcome you again on your next trip!
10/10 Excellent
Monika
Voyage en couple
30 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monika
Séjour de 8 nuits en janvier 2023
Réponse de Guest Relations le 31 janv. 2023
Dear Monika,Thank you for sharing your experience with us! We are so glad to know that you absolutely loved your stay with us, and admired the style, area and atmosphere! You are always welcome to spend more of great vacations with us!
10/10 Excellent
samer
Voyage en groupe
24 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
samer
Réponse de Guest Relations le 27 déc. 2022
Dear Samer, thank you for choosing Casa Cook El Gouna for your weekend and for taking the time to shared your valuable feedback!
10/10 Excellent
Manahil
13 nov. 2022
Manahil
Séjour de 4 nuits en septembre 2022
10/10 Excellent
Stefanie
11 oct. 2022
Stefanie
Séjour de 12 nuits en septembre 2022
10/10 Excellent
Asmaa
Voyage en famille
2 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a very good time in casa Cook
Asmaa
Séjour de 3 nuits en juillet 2022
Réponse de Guest Relations le 27 déc. 2022
Dear Asmaa, thank you for your feedback!
10/10 Excellent
SAMI, Las Vegas
Voyage en couple
23 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SAMI
Séjour de 4 nuits en juillet 2022
Réponse de Guest Relations le 25 juil. 2022
Dear Sami,
Thank you for having taken your time to share your great experience! We are excited to hear that you have loved our staff, cuisine and the overall atmosphere! You are always welcome back to enjoy more of the wonderful days with us!
10/10 Excellent
Abdullah
14 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abdullah
Séjour de 4 nuits en juillet 2022
Réponse de Guest Relations le 27 déc. 2022
Dear Abdullah, many thanks for your feedback!
8/10 Bien
Hassan
Voyage en groupe
13 juin 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hassan
Séjour de 3 nuits en juin 2022
Réponse de Guest Relations le 15 juin 2022
Dear Hassan,
Thank you for having taken your time to review your stay with us! We are glad to know you have enjoyed your stay in general, loved the facilities and style! We are sorry that the personnel did not match your expectations, that is definitely not our standards and be sure that proper trainings take place to enhance the experience of our guests! We hope you will give us another chance so we can completely change your impression to a positive one!
10/10 Excellent
Azzam
21 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
فندق مميز وموظفيين مميزين
Azzam
Séjour de 1 nuit en mai 2022
Réponse de فريق المكاتب الأماميه le 15 juin 2022
عزيزى الضيف عزام
نشكر حضرتك على تعلقيكك الرائع والاشاده بافراد الفندق ونتمنى ان نستضيف حضرتك مره ثانيهز
شكرا
8/10 Bien
Andrew
Voyage en couple
1 avr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mars 2022
Réponse de Guest Relations le 2 avr. 2022
Dear Andrew,
Thank you for having taken your tome to review your stay with us! We are very glad to know that overall you had a great experience, loved the place, atmosphere and cuisine! Thank you for sharing the points where we can improve, those were shared with the management and will be addressed. You are always welcome for another vacation, and our team will do the utmost to deserve the highest rating from your side!
10/10 Excellent
Mohannad Hazem
2 août 2021
Mohannad Hazem
Séjour de 2 nuits en juillet 2021
2/10 Horrible
Voyageur vérifié
Voyage en groupe
16 juil. 2021
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
8/10 Bien
Voyageur vérifié
Voyage d’affaires, Voyage en couple
30 mai 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2021
8/10 Bien
Sandro
Voyage en groupe
22 avr. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Toller Ort zum Erholen aber nicht zum Baden
Sandro
Séjour de 8 nuits en mars 2021
8/10 Bien
Voyageur vérifié
28 déc. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2020
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille, Voyage en groupe
20 déc. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 3 nuits en décembre 2020
8/10 Bien
Olivia
Voyage en groupe
16 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivia
Séjour de 3 nuits en octobre 2020
10/10 Excellent
RB, Orange County, California
Voyage en couple
10 oct. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RB
Séjour de 3 nuits en octobre 2020
Réponse de CasaCook El Gouna Crew le 23 janv. 2021
Dear RB,
Thank you very much for taking the time to write a review about your recent stay with us. We are very pleased to read that you had an outstanding experience in our breezy beach hideaway! Thank you for all your amazing words about the hotel.
We look forward to seeing you again in the near future at Casa Cook El Gouna.
Your Casacook El Gouna Crew
10/10 Excellent
dalia
15 août 2020
dalia
Séjour de 3 nuits en août 2020
2/10 Horrible
FG, Texas
Voyage en couple
8 août 2020
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FG
Séjour de 1 nuit en août 2020
Réponse de The Casa Cook El Gouna Crew le 23 janv. 2021
Dear FG,
Thank you for taking the time to review your recent stay in our property and sharing your feedback and concerns. We are sorry to read that some of our services and our surroundings did not meet your expectations. Please accept our most sincere apologies for the shortfalls experienced. Casa Cook El Gouna offers private pools with the villa category and access to shared pools in the Junior Suite category. Should travel ever bring you back to this part the world we would value an opportunity to restore your faith in our property and request that you contact us personally so we can handle your booking directly.
Sincerely,
Simone Höch, General Manager & The Casa Cook El Gouna Crew
8/10 Bien
Ayman, Geneva Switzerland
Voyage en couple
19 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayman
Séjour de 2 nuits en juillet 2020
Réponse de Casa Cook El Gouna Crew le 23 janv. 2021
Dear Ayman,
Thank you so much for your positive feedback, we are very pleased to see that you enjoyed your stay at our hotel! Of course we are happy to read that youk liked our food and services.
We look forward to seeing you again.
Sunny Greetings,
Your Casa Cook El Gouna Crew
8/10 Bien
Voyageur vérifié
18 janv. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
8/10 Bien
ESPERANZA CARMEN
Voyage en famille
8 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ESPERANZA CARMEN
Séjour de 3 nuits en décembre 2019
Réponse de Linda le 9 janv. 2020
Thank you very much, hope to see you soon again
10/10 Excellent
Voyageur vérifié
Voyage en groupe
22 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de Casa Cook, El Gouna le 5 déc. 2019
Thank you for your feed back, we hope that you will come back soon to our hotel.