Avis
7,6
Bien
7,8/10
Propreté
7,8/10
Personnel et service
6,8/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
15 oct. 2023
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 19 oct. 2023
Hello Jacques,Thank you so much for your glowing rating! We are thrilled to hear that you had an exceptional experience with us. We hope to welcome you back soon!
10/10 Excellent
Jacques
14 oct. 2023
Jacques
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 17 oct. 2023
Hello Jacques,Thank you for your exceptional rating! We are delighted to have exceeded your expectations and look forward to welcoming you back again soon.
4/10 Médiocre
Alain
4 mars 2022
Les points faibles : Propreté, personnel et service, équipements
Alain
Séjour de 1 nuit en mars 2022
Réponse de Manager le 7 juin 2022
Hello Alain,
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
8/10 Bien
Samantha
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 2 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Hello Samantha,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our central location convenient and appreciated our cleanliness. Your feedback on the check-in process and mattress comfort is valuable to us as we strive to enhance our guests' stay. We hope you enjoyed the surrounding views and trails during your visit and look forward to welcoming you back in the future.
4/10 Médiocre
VAMSI
28 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
VAMSI
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello VAMSI,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will use it to improve our services. We advise guests to contact management directly for any further assistance or concerns. Thank you for sharing your thoughts with us.
4/10 Médiocre
Ashley
Voyage en couple
27 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello Ashley,We apologize for any discomfort you experienced during your stay. Rest assured that our check-in procedures are in place for your safety and the security of our guests' belongings. We appreciate your feedback and will use it to improve our guest experience. Your concerns have been noted for review by our management team. Thank you for bringing these matters to our attention.
10/10 Excellent
Alex
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 2 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Hello Alex,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional experience.
8/10 Bien
Christopher
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello Christopher,We appreciate your feedback on the cleanliness of our rooms. We will address the concern regarding the cleaner smell to ensure a more pleasant stay for our guests in the future.
6/10 Satisfaisant
Bryan
26 mai 2024
Bryan
Séjour de 1 nuit en mai 2024
Réponse de Manager le 27 mai 2024
Hello Bryan, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable to us as we strive to enhance our guest experience. We will address this issue with our team to ensure a smoother process for future guests. Thank you for bringing this to our attention.
6/10 Satisfaisant
Heather
25 mai 2024
Heather
Séjour de 2 nuits en mai 2024
Réponse de Manager le 27 mai 2024
Hello Heather, We're delighted to hear that you appreciated our convenient location near S Beach and the harbor restaurants. Rest assured your feedback regarding noise disturbances has been noted for improvement. We look forward to welcoming you back on your future visits.
6/10 Satisfaisant
Agica
Voyage en famille, Voyage avec des animaux de compagnie
24 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Agica
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Agica,We appreciate your feedback on our 24-hour virtual customer service. Our team strives to provide efficient assistance around the clock to meet all guest needs. If you have any further concerns, please reach out to our management team for assistance.
4/10 Médiocre
Cynthia
Voyage avec des animaux de compagnie, Voyage en couple
24 mai 2024
Les points faibles : Personnel et service et équipements
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Cynthia,We're sorry to hear your check-in experience fell short of expectations, and your feedback on the breakfast variety is duly noted. For future visits, we recommend exploring nearby dining options for a wider selection. Your input helps us improve, thank you for sharing your thoughts.
10/10 Excellent
Pat
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pat
Séjour de 3 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Hello Pat,We're thrilled to hear you enjoyed our prime location and updated rooms during your stay in Crescent City! It would be our pleasure to welcome you back whenever your travels bring you to the area again.
4/10 Médiocre
Sarah, Duxbury
23 mai 2024
Sarah
Séjour de 2 nuits en mai 2024
Réponse de Manager le 24 mai 2024
Hello Sarah,Thank you for sharing your experience with us. We apologize for any confusion with the deposit process. Our kiosk check-in system is designed to offer convenience to our guests. Your feedback is valuable to us, and we will take it into consideration to improve our services in the future. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.
8/10 Bien
Brian
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Hello Brian,We appreciate your feedback and regret to hear about your experience at our hotel. Your comments have been noted for future improvements. If you have any further concerns, please reach out to our management team directly. Thank you for taking the time to share your thoughts with us.
6/10 Satisfaisant
Jeff
23 mai 2024
Les points forts : Propreté
Jeff
Séjour de 2 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Hello Jeff,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will ensure it is shared with the relevant teams for their review. We hope you will consider giving us another opportunity to provide you with an improved experience in the future.
2/10 Horrible
Andrea, Baltimore
Voyage en famille, Voyage avec des animaux de compagnie
22 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Andrea
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Andrea, We apologize for any inconvenience you experienced during the check-in process. We appreciate your feedback and will address this issue with our team for improvement. Thank you for bringing this to our attention.
10/10 Excellent
HENRY, Doral
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HENRY
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello HENRY,We are delighted to hear that you enjoyed our newly remodeled rooms and the perfect decor. The upcoming painting of the building will surely enhance the beauty of our hotel even further. Your feedback is greatly appreciated.
10/10 Excellent
Paul
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Paul, We are pleased to hear that you enjoyed the cleanliness and beautiful ocean view from your room, along with the cozy ambiance provided by the gas fireplace. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful experience in the future.
8/10 Bien
Caitlin
20 mai 2024
Caitlin
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello Caitlin, We appreciate you choosing to stay with us! If you have any suggestions on how we could have made your experience even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Sherri
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Sherri,We appreciate your detailed feedback on your recent stay. We are glad you enjoyed the proximity to the ocean and the cleanliness of our hotel. It's great to hear you found our amenities useful. Should you have any further comments or concerns, feel free to reach out to our management team directly for assistance.
4/10 Médiocre
December
Voyage en famille, Voyage avec des animaux de compagnie
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
December
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello December, We apologize for the disappointment with the room view and the challenges you experienced during your stay. Your feedback on the check-in process and room allocation has been noted for improvement. Regarding the beds, we appreciate your insight and will review this issue. We regret your stay did not meet your expectations and recommend reaching out to our management directly for further assistance. Thank you for sharing your thoughts with us.
6/10 Satisfaisant
Richard
Voyage en famille
19 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Richard, We appreciate your feedback and are pleased to hear you enjoyed the beach proximity and nearby dining options. Your comments regarding the room condition have been duly noted for further review and improvement. Your input is invaluable to us as we strive to enhance the guest experience.
6/10 Satisfaisant
Tricia
Voyage avec des animaux de compagnie, Voyage en couple
19 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tricia
Séjour de 2 nuits en mai 2024
Réponse de Manager le 21 mai 2024
Hello Tricia, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused during the check-in process. Our team values your input regarding the comfort of our beds, and we will take it into consideration for future improvements. We hope you had an otherwise enjoyable stay with us and look forward to welcoming you back.
4/10 Médiocre
Cindy
Voyage en couple
18 mai 2024
Cindy
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Cindy, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Rest assured that we will address these concerns with the relevant departments for further improvement. Thank you for highlighting the positive aspect of your experience with the tub, and we hope to welcome you back for an enhanced stay in the future.
8/10 Bien
Dennis
Voyage en famille
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dennis
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello Dennis,We apologize for any inconvenience you experienced during check-in and breakfast service. Your feedback is valuable and will be shared with our team for improvement. We appreciate your comments on the room amenities and thank you for considering us in the future.
4/10 Médiocre
Amber
Voyage en couple
16 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Amber
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Amber,We're sorry to hear about your experience. We appreciate your feedback and will take it into consideration for further improvements. Please feel free to reach out to our management for any future concerns or inquiries you may have.
6/10 Satisfaisant
Clair
Voyage en couple
15 mai 2024
Les points forts : Personnel et service
Clair
Séjour de 2 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Clair, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
8/10 Bien
Michael, The Dalles
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Michael,We are delighted to hear you enjoyed our pet-friendly room during your stay. Your feedback regarding the outdoor pet amenities is valuable to us for future improvements. We appreciate you bringing this to our attention and will share it with our team.
10/10 Excellent
Amirul
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amirul
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Amirul, We're thrilled to hear you enjoyed your stay with us and found the room comfortable and clean. Your feedback about the outdoor areas and ocean view is duly noted for consideration. Our team is pleased you had a good night's rest in our cozy environment. Thank you for sharing your experience with us.
8/10 Bien
Charles
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mai 2024
Réponse de Manager le 15 mai 2024
Hello Charles, We value your feedback on the breakfast offerings and will share your input with our team for consideration in future improvements. We appreciate your insights on our grab-and-go options and aim to provide a variety of choices for our guests in the future.
10/10 Excellent
joni
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joni
Séjour de 2 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello joni,We're delighted to hear that you had a pleasant stay and that you are a returning guest. Your loyalty is truly appreciated, and we can't wait to welcome you back for the fifth time!
8/10 Bien
Kristal
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristal
Séjour de 2 nuits en mai 2024
Réponse de Manager le 15 mai 2024
Hello Kristal, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Satisfaisant
Jeanine
Voyage en couple
10 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Jeanine
Séjour de 1 nuit en mai 2024
Réponse de Manager le 11 mai 2024
Hello Jeanine,Thank you for sharing your feedback with us. We're glad you enjoyed the beautiful view and the convenient location of our hotel. We appreciate your comments regarding the cleanliness, which we will share with our housekeeping team for review and improvement. Your overall satisfaction with the value is important to us.
8/10 Bien
Amy
Voyage en couple
9 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Amy,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. Your satisfaction is important to us and we hope to welcome you back in the future.
4/10 Médiocre
Emma
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Emma, We regret to hear about your recent experience at our hotel. We appreciate your feedback and will address the issue with our housekeeping team for improvement. Thank you for bringing this to our attention.
4/10 Médiocre
Marilu
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Marilu
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Marilu, We appreciate your feedback on our breakfast offerings, and we will share your comments with our team for future considerations. We recommend guests inquire about our meal options before booking their stay to ensure their expectations are met.
10/10 Excellent
Keith
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 4 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Keith,We are delighted that you found value for your money and appreciated our excellent staff. Your satisfaction is our top priority.
8/10 Bien
Corrinne
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corrinne
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Corrinne,We're pleased to hear you enjoyed our beachfront location and found your room comfortable and clean. We appreciate your feedback regarding our pet-friendly policy and efficient check-in process. Our breakfast offerings are designed to cater to various tastes and preferences. We value your input to enhance our guests' experiences further.
8/10 Bien
Jane
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jane
Séjour de 2 nuits en mai 2024
Réponse de Manager le 8 mai 2024
Hello Jane, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
2/10 Horrible
Steven
Voyage en famille, Voyage en groupe
5 mai 2024
Les points faibles : Équipements
Steven
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Steven,We take all feedback seriously and will address your concerns with the team responsible. Your experience does not reflect our high service standards, and we apologize for any inconvenience caused during your stay. We appreciate you bringing these issues to our attention for continuous improvement purposes.
10/10 Excellent
Leif
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leif
Séjour de 1 nuit en mai 2024
Réponse de Manager le 8 mai 2024
Hello Leif,We are happy to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another enjoyable visit!
6/10 Satisfaisant
Trinidad
3 mai 2024
Les points forts : Personnel et service
Trinidad
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Trinidad,We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to reach out to us so we can address any concerns you may have. We hope to welcome you back in the future.
10/10 Excellent
Charles
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 3 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Charles,We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's fantastic that you found your room to be updated and clean! Your comfort and satisfaction are important to us, and we're thrilled that we met your expectations during your visit.
4/10 Médiocre
Paul
1 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Paul, Thank you for sharing your experience with us. We appreciate your feedback and will address the concerns you have raised to improve our services. Our team strives to provide a comfortable stay for all guests, and we regret if we fell short in any way. We value your input and hope to have the opportunity to better serve you in the future.
4/10 Médiocre
Mike
30 avr. 2024
Mike
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Mike, We appreciate your feedback on the check-in process and breakfast offerings, we will share your suggestions with the team for their review and consideration. If you have any further comments or concerns, please feel free to reach out to our management team directly.
10/10 Excellent
Shauna
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shauna
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 mai 2024
Hello Shauna,We're glad you enjoyed the ocean view and found the two-bedroom spacious for your family. Your positive feedback on our host is appreciated. Thank you for sharing your experience with us.
10/10 Excellent
Merav
28 avr. 2024
Merav
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 mai 2024
Hello Merav,Thank you for staying with us! We are delighted to hear that you had an amazing experience at our hotel. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!
10/10 Excellent
Clarissa
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clarissa
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Clarissa,We're delighted you appreciated our hotel's prime location. If you have any further feedback or queries, please feel free to contact us.
8/10 Bien
Mina
Voyage avec des animaux de compagnie, Voyage en couple
27 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mina
Séjour de 2 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Mina,We are pleased to hear that you appreciated our convenient location near Jedediah Smith Redwoods State Park and the beach, as well as our Tesla chargers on site. We understand your concern about the RV parking area and apologize for any inconvenience caused during your stay. Your feedback is valuable to us as we strive to improve our guests' experiences.