Buikwe - Nos maisons d'hôte de charme

« Very clean. Well maintained property. Comfortable bed. Good air conditioning. Felt quite safe. Lovely grounds. But the best of all was the staff. From the receptio there, to the room service, to the people in the dining room and kitchen- everyone was friendly and competent and helpful. Will stay again. »

« I book online and when I reach the girl didn't know what to do. because I was tired I promised to pay cash. After paying she lost the money somewhere and she start accusing me that I have taken the money. I ask her to give the number of the manager she refused. After I got the number myself from internet and I called. to request to be refunded my money. the boss apologies and she went and she got the money and pays me. It took us 1 hour at the reception »

« This hotel was a residence at one time so the layout is a little strange. On the second floor, there is a large living room area connected to two tandem bedrooms, the master reached via a small bedroom; this would be ideal for a family. Other guests on this floor have access to the living room. There is also a large balcony. I had a small room with a bath; no shower per se, just a tub with a hand shower attachment, a little awkward to use. The staff were very friendly and accommodating. I...

« I am still awaiting my refund after booking, being sent a “we can’t wait to host you” email, and arriving after a long journey and being told there were no rooms available - and was suggested another hotel 3 hours away. Terrible communication from hotel and zero viable resolution offered from staff. Very frustrating »