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Avis sur Cleopatra Hotel

3 out of 5
Cleopatra Hotel
Saad Zaghloul, Aswan, Aswan Governorate

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 5 avis sur 23." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 23." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 23." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 23." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 23." "

7,2/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

Christophe

Séjour de 1 nuit en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Médiocre

Hugo

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
La chambre était vestuste et pas propre. La chambre ressemble à une chambre des années 60 (gros rideaux avec coffret, moquette partout, canapé et lits en bois). Je ne ferais pas dormir quelqu’un dedans si j’étais gérant de l’hôtel. C’est une honte. La sdb : Douche qui inonde la salle de bains La salle de bain est une salle de bain de résidence étudiante (rideau de douche, bac de douche, pas de mitijeur, pommeau de douche qui est ébranlé) La chambre a une climatisation qui fait un bruit très fort empêchant de dormir
Séjour de 2 nuits en septembre 2023
Réponse de Cleopatra Hotel le 5 oct. 2023
Dear valued guest, Many thanks for taking the time to complete review about {{ Cleopatra Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Mauvais rapport qualité prix
Hôtel avec un lobby correct. Aucune insonorisation. Bruits jusque tard dans la nuit. Personnel aimable et disponible. Petit déjeuner servi à table vraiment pas top correspondant au dejeuner à emporter. Grande chambre mais frigo ne refroidissait pas. Climatisation bruyante et grille absente ! Salle de bain pas pratique. Bonne literie. Bien placé géographiquement.
Séjour de 3 nuits en avril 2023

8/10 Bien

Rafael, Topeka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean friendly hotel with walkable places to go to.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

sp3d5vm9

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

Antonio, Doral

Séjour de 3 nuits en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

TOMOYOSHI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
深夜に到着になるのでこのホテルにしました。駅からすぐで、大きいホテルなのですぐにわかります。24時間ガードマンがいて安心でき、広くて綺麗なエントランスがあります。部屋は確かに少し古いです。しかしスタッフたちの優しさ、人の良さがとても良かったです。知らない土地を旅行するにあたり、部屋の古さなどより、一番大切なのはスタッフの優しさ、ホスピタリティだと感じました。
Séjour de 1 nuit en octobre 2023
Réponse de ehab le 24 oct. 2023
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Sabrina

Les points forts : Propreté
Séjour de 3 nuits en septembre 2023
Réponse de Cleopatra Hotel le 5 oct. 2023
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

Alexander

Les points forts : Propreté, personnel et service, confort de la chambre
Good
Séjour de 1 nuit en août 2023

8/10 Bien

HO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was really helpful for me to book tours and train tickets.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Ahmed

Voyage en famille
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mai 2023

8/10 Bien

Tarig

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Ahmed

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en juin 2023

10/10 Excellent

Tarig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very efficient staff and helpful , everything in good order family very pleased with the stay and would recommend to others thank you
Séjour de 1 nuit en juin 2023

8/10 Bien

Sergio

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This a good an convenient property for a short stay. It is well located in a very busy area, a couple of blocks from the river Nile. The staff is friendly but not very efficient, but they try. Language is a bit of a challenge.
Séjour de 2 nuits en juin 2023

8/10 Bien

Sita

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Cheap and Cheerful
Cheap and cheerful right near the Aswan night market in walking distance to all places. For us it was a convenience stop. Dont expect too much but also its not wjat some people say. Its jist a basic hotel with a bed, bathroom and clean towels. Breakfast was limited (one boiled egg, tomatoes, cheese, cucumber, banana and tea/coffee.
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Xave Edison

Les points forts : Personnel et service
Average Hotel
The hotel is situated in a good location which is closed to the mall and railway station. Staffs are very friendly and helpful. The room is very basic with no free water, kettle and coffee bag/tea bags provided. Tv channels are limited but have English movies to watch. The bathroom needs some upgrading and the shower area is very small and difficult to bath. Hot water supply is good. The carpet is very dusty as well as the table and chair outside the balcony. The hotel needs to work on all the doors as I have to use strength to open and close which create a lot of noises. During my stay, my neighbors came back home very latel and were banging the door in the middle of the night which disrupted my sleep. The restaurant doesn't open till late as told. I went down at 5pm and was told that they do not serve dinner but there were few groups of local tourists sitting there. Overall it is still an ok hotel but needs some improvement on their premises.
Séjour de 3 nuits en janvier 2023

4/10 Médiocre

Brittany

Voyage en famille
Les points faibles : Personnel et service
Mediocre
It was mediocre. There was confusion about the pricing when we arrived, which was disappointing and frustrating. More money than it’s worth for sure. Very old and average.
Séjour de 2 nuits en décembre 2022
Réponse de Yasmine le 17 janv. 2023
Dear Brittany We appreciate your time for sharing your valuable feedback & we apologize for the inconvenience, hoping you have a better experience next time

2/10 Horrible

Porsche

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NOPE! Don’t do it! Wifi is only in the lobby WHEN IT WORKS, my bed was a boxy, hard mattress, and the most disgusting was the sheets underneath my sheets which had yellow stains on them likely contributing to the urine smell I was detecting when I’d turn off the AC. I sent the pics to Expedia for a compensation. The next morning, breakfast was light but I partook. Since foreigners are encouraged to not have tap, I asked for bottled water instead of the juices. As I prepared to leave, they attempted to charge me for it. No way I was going to pay for their mistake of not informing me it was not included. After unkindly letting them know this, they accepted their mistake. Meanwhile, for my other stays all around Egypt, BOTTLED WATER WAS INCLUDED alongside WIFI IN MY ROOMS!
Séjour de 1 nuit en octobre 2022