Avis
7,6
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage d’affaires
7 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4/10 Médiocre
Fabien
19 mai 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
À éviter
Fabien
Séjour de 2 nuits en mai 2022
Réponse de Guestrelation Martina Marzouk le 18 juin 2022
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
10/10 Excellent
Sarah
Voyage en groupe
23 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarah
Séjour de 1 nuit en septembre 2021
Réponse de guestrelation Martina Marzouk le 28 sept. 2021
Dear......
Thank you very much for choosing City Max Aswan Hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
8/10 Bien
Eric
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue sur Corniche
Eric
Séjour de 3 nuits en décembre 2019
Réponse de Relation client Martina Marzouk le 10 févr. 2020
Chère....Vue sur Corniche..
Merci beaucoup d'avoir choisi le City Max Aswan Hotel. Nous apprécions beaucoup votre évaluation concernant votre séjour à l'hôtel. Nous sommes ravis de lire que vous avez passé un bon séjour et apprécié votre visite dans notre hôtel. Il est toujours Veuillez me permettre de vous présenter mes plus sincères excuses. À l'hôtel City Max, nous nous efforçons de fournir une expérience de service supérieure à chaque client; par conséquent, vos commentaires sont très importants pour nous. Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et éviter que cela ne se reproduise. Nous apprécions votre partage de vos préoccupations, et nous espérons que toute l'équipe se réjouit de nous nous réjouissons de vous accueillir à nouveau au City max Hotel Aswan dans un proche avenir. Meilleurs voeux
Relation client
Martina Marzouk
8/10 Bien
Voyageur vérifié
8 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2018
Réponse de Reservation Department Citymax Hotel Aswan. le 11 oct. 2018
Dear Guest ,
Good Day, Thank you so much for choosing our Hotel for your recent stay here in Aswan. We appreciate you taking the time to give your feedback. Your comment is highly appreciated. We will continue to improve more our services as well as our facilities.
10/10 Excellent
Anne Marie
Voyage en famille, Voyage en groupe
5 mars 2024
Les points forts : Équipements
Anne Marie
Séjour de 1 nuit en mars 2024
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... Anne Marie Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Anne Marie
8/10 Bien
Tatsuya
22 févr. 2024
Les points forts : Propreté et personnel et service
Tatsuya
Séjour de 2 nuits en février 2024
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... TatsuyaThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Satisfaisant
Voyageur vérifié
1 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
タバコ臭くて 車がうるさい
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
8/10 Bien
Hitomi, Naha
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Hitomi
Séjour de 1 nuit en décembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... Hitomi Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
6/10 Satisfaisant
SakthivelNarayanan
Voyage en famille avec de jeunes enfants
19 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
SakthivelNarayanan
Séjour de 1 nuit en décembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... SakthivelNarayanan Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
6/10 Satisfaisant
Masayo
22 nov. 2023
Masayo
Séjour de 1 nuit en novembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... MasayoThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
4/10 Médiocre
Voyageur vérifié
9 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Eher einfach , gleich an der Uferstrasse
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
8/10 Bien
Gary
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 5 nuits en octobre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4/10 Médiocre
Stephen
21 oct. 2023
Stephen
Séjour de 1 nuit en octobre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
10/10 Excellent
Diblain, Cabo Rojo
Voyage en couple
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diblain
Séjour de 2 nuits en septembre 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Satisfaisant
OSCAR
Voyage en couple
7 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
OSCAR
Séjour de 2 nuits en août 2023
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
10/10 Excellent
Nabeil Hassan
8 mai 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nabeil Hassan
Séjour de 3 nuits en avril 2023
Réponse de Guestrelation le 7 juin 2023
Dear...... Mr/NabeilThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Satisfaisant
Suzanne
Voyage en famille, Voyage en couple
29 nov. 2022
Les points forts : Propreté et personnel et service
Suzanne
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear...... ValuedThank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
6/10 Satisfaisant
Delphine
19 oct. 2022
Delphine
Séjour de 1 nuit en octobre 2022
Réponse de Guestrelation Martina marzouk le 27 oct. 2022
Dear...... Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
10/10 Excellent
SOOEUN
Voyage en groupe
18 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SOOEUN
Séjour de 2 nuits en juin 2022
Réponse de Guestrelation Martina Marzouk le 14 juil. 2022
Dear honorable guest,
Thank you for choosing our hotel City max hotels l for your recent visit to Aswan. I would like to sincerely thank you for sharing your feedback with us and letting us know about your recent visit. Receiving such a compliment from our guest is so much fun and knowing that you enjoyed the facilities and services so much is a bonus in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. Hope we will have the opportunity again to serve you in the very near future. Best regards,
6/10 Satisfaisant
penny, Powder Springs
Voyage en famille
5 juin 2022
penny
Séjour de 1 nuit en mai 2022
Réponse de Guestrelation Martina MarzouK le 18 juin 2022
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
8/10 Bien
Voyageur vérifié
8 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mai 2022
Réponse de Guest relation Martina Marzouk le 7 juin 2022
Dear guest
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
2/10 Horrible
Adrian
22 avr. 2022
Adrian
Séjour de 1 nuit en avril 2022
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
6/10 Satisfaisant
Robert
Voyage en famille
26 févr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en février 2022
Réponse de Guestrelation Martina Marzouk le 9 mars 2022
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
10/10 Excellent
Rodrigo
Voyage en couple
19 févr. 2022
Les points forts : Personnel et service et équipements
Rodrigo
Séjour de 4 nuits en février 2022
Réponse de Guestrelation Martina Marzouk le 9 mars 2022
Dear...Rodrigo
Thank you very much for choosing Citymax Hotel Aswan. We very much appreciate your review of your stay at the hotel. We are glad to read that you had a good stay and enjoyed your visit at our hotel. Always allow me to express my sincerest apologies. At City Max Hotel, we strive to provide every customer a superior service experience; So your feedback is very important to us. Please rest assured that we are taking appropriate measures and your suspension will be in line with the plan for upcoming renewals and to prevent them from happening in the future. We appreciate your sharing your concerns, we hope the whole team looks forward and we look forward to welcoming you back at Citymax Hotel Aswan again in the near future. warm regards
6/10 Satisfaisant
Jesus
Voyage en groupe
29 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Heater not working in room
Jesus
Séjour de 2 nuits en janvier 2022
Réponse de Guestrelation Martina Marzouk le 9 mars 2022
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
6/10 Satisfaisant
Brandon
Voyage en groupe
7 janv. 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Quick stop for excursion
Brandon
Séjour de 1 nuit en décembre 2021
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear Valued Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. your comment is important to us and will be part of the next plan for renovations, and we look forward to welcoming you again soon. warm greetings, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
6/10 Satisfaisant
Austin
Voyage en famille
10 déc. 2021
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Okay location, old dirty hotel.
Austin
Séjour de 2 nuits en décembre 2021
Réponse de guestrelation Martina Marzouk le 11 déc. 2021
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
8/10 Bien
Michael
Voyage en famille
3 déc. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Good for a short stay and it's price range
Michael
Séjour de 3 nuits en novembre 2021
Réponse de Guest relation Martina Marzouk le 5 déc. 2021
Dear...... guest
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
10/10 Excellent
Jaskamal
22 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Jaskamal
Séjour de 3 nuits en novembre 2021
Réponse de Reservation Rowan Khaled le 23 nov. 2021
Dear.....Jaskamal. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
Marcio d
Voyage en famille, Voyage en groupe
10 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel! Don’t book anywhere else
Marcio d
Séjour de 1 nuit en novembre 2021
Réponse de Reservation Rowan Khaled le 10 nov. 2021
Dear.....Marcio. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
andrea
Voyage en famille
7 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente!!
andrea
Séjour de 1 nuit en novembre 2021
Réponse de Reservation Rowan Khaled le 10 nov. 2021
Dear.....Andrea. Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
2/10 Horrible
Voyageur vérifié
7 oct. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2021
Réponse de Guestrelation Martina Marzouk le 9 oct. 2021
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
8/10 Bien
Mario Fabian Ortega
Voyage en famille
15 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario Fabian Ortega
Séjour de 2 nuits en septembre 2021
Réponse de Martina Marzouk le 15 sept. 2021
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
Guest relation
10/10 Excellent
Voyageur vérifié
Voyage en groupe
14 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cuidado
Voyageur vérifié
Séjour de 2 nuits en septembre 2021
Réponse de Guest relation Martina Marzouk le 15 sept. 2021
Dear.....cuidado.
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Satisfaisant
Nicolas
3 juil. 2021
Les points faibles : Infrastructures et conditions de l’hébergement
Nicolas
Séjour de 1 nuit en juin 2021
Réponse de Guestrelation Martina Marzouk le 15 juil. 2021
Dear Valued
Guest Thank you for taking the time to tell us about your experience at City Max hotel Aswan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
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6/10 Satisfaisant
Nicolas
1 juil. 2021
Les points forts : Confort de la chambre
Nicolas
Séjour de 2 nuits en juin 2021
Réponse de Guest relation Martina Marzouk le 15 juil. 2021
Dear...... valued
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
10/10 Excellent
Kevin
21 juin 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Kevin
Séjour de 1 nuit en juin 2021
Réponse de Guest relations Team le 22 juin 2021
Dear Valued Guest.
good day from Citymax Aswan.
thank you for your rating , we appreciated your rating.
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2021
Réponse de Guest relationship Martina Marzouk le 8 juin 2021
Dear...... valued
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
David
10 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
David
Séjour de 1 nuit en mai 2021
Réponse de Guest relationship Martina Marzouk le 10 mai 2021
Dear David
Thank you very much for choosing Citymax Hotel Aswan. We very much appreciate your review regarding your stay at the hotel. We are glad to read that you had a good stay and enjoyed your visit in our hotel. It is always encouraging to know that guests are satisfied with our service because it is what we strive to achieve every day. We thank you again for sharing your experience, and we hope that your next visit will be as enjoyable as the previous one. To provide our team with these exceptional feedback, we appreciate your sharing of your concerns, we are sorry for the noise but it was coming from the street and we hope it gives us the opportunity to serve you better in the near future.
10/10 Excellent
Alice
Voyage en groupe
26 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location
Alice
Séjour de 2 nuits en novembre 2020
Réponse de Guest Relation Team le 30 nov. 2020
Dear Valued Guest,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Citymax Hotel Aswan and are delighted to read that we were able to match your expectations.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Best regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
5 mars 2020
普通のホテル
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Guestrelation / Martina Marzouk le 15 mars 2020
親愛なる..
Citymax Hotel Aswanをお選びいただきありがとうございます。 。 すべてのお客様に素晴らしいサービス体験を提供するために、シティマックスホテルでは常に努力しています。 したがって、あなたのフィードバックは私たちにとって非常に重要です。 問題に対処し、将来発生しないように適切な措置を講じますのでご安心ください。 関心をお寄せいただきありがとうございます。 近い将来、チームマックスアスワンでお会いできることを楽しみにしています。 心から
ゲストリレーション
マルティナ・マルズーク
10/10 Excellent
Voyageur vérifié
7 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Guestrelation Martina Marzouk le 1 avr. 2024
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetings
10/10 Excellent
Anna Lee
24 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy with this hotel. Good value.
Anna Lee
Séjour de 1 nuit en novembre 2019
Réponse de Guestrelation Martina Marzouk le 1 déc. 2019
Dear......Anna Lee
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
10/10 Excellent
Earl, Pennsylvania
14 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Earl
Séjour de 2 nuits en octobre 2019
Réponse de Guest relation Martina Marzouk le 1 déc. 2019
Dear...... Earl
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always Please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
8/10 Bien
Voyageur vérifié
8 sept. 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Reservation Team le 8 sept. 2019
Dear Guest,
Thank you for choosing to stay with us here at Citymax Hotels Aswan, Egypt.
It's great to know our team are as helpful and friendly as ever! Your lovely comments have been passed on to everyone.
Thank you for taking the time to leave us a review and we hope to see you again in the future.
Kind regards,
6/10 Satisfaisant
Voyageur vérifié
6 juin 2019
Les points forts : Personnel et service
Les points faibles : Propreté
地點方便,清潔需加強
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Reservation Team le 8 juin 2019
Dear Guest ,
greetings from City Max Hotel Aswan,
thank you for your kind Comment , your Comment as spot to us focus in our failures to avoid it in future . now we work in critics points which you pointed out to solve it . your comment highly appreciated to improving our services and facilities .
hope to see again in our hotel in your next stay in Aswan .
best regards,
10/10 Excellent
Voyageur vérifié
5 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Reservation Team le 4 juin 2019
Dear guest ,
thank you for kindly Comment . your comment as motivation to us . helping us to improve the service & facilities .
Hope to see you again in our hotel in your next stay in Aswan .
best regards,
10/10 Excellent
Angela
4 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CityMax the perfect location to get around by foot
Angela
Séjour de 2 nuits en avril 2019
Réponse de Reservations Team le 22 avr. 2019
Dears ,
thank you for your positive comment which made us improve our services and develop it . hope to see again in our hotel in your next destination to Aswan.
Best regards,
2/10 Horrible
Scott
8 janv. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Skip the Citymax Hotel
Scott
Séjour de 1 nuit en janvier 2019
Réponse de Reservation Department le 9 mars 2019
Dear Guest , Good Day, Thank you so much for choosing our Hotel for your recent stay here in Aswan. We appreciate you taking the time to give your feedback. Your comment is highly appreciated. We will continue to improve more our services as well as our facilities. best regards,