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Avis sur Basma Hotel Aswan

4 out of 5
Basma Hotel Aswan
EI fanadek street, In Front Of The Nubian Museum, Aswan, Aswan

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 59 avis sur 234." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 234." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 234." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 234." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 234." "

7,2/10

Propreté

7,4/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Marc-André

Les points forts : Propreté et personnel et service
Ok for the price
Great view, hotel is clean but needs to be modernised. A/C doesn’t work much and is noisy. Food at the restaurant is not very good. Otherwise, personnel very polite and caring.
Séjour de 2 nuits en août 2023
Réponse de Reham le 17 août 2023
Dear MarcWe loved being of service to you and hope we can assist you again soon.

10/10 Excellent

Anne-Claire

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent accueil, l’hotel est charmant
Séjour de 1 nuit en mai 2023
Réponse de Reham le 5 juin 2023
Dear Anne We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon

2/10 Horrible

Christophe

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à fuir!
Hôtel très très décevant . Fuyez ! Les draps des lits ne sont pas changés d’un client à l’autre. Les salles de bain sont sales. Les poubelles autour de la piscine débordent et le parterre de la piscine est jonché de détritus. La nourriture est bonne mais la propreté du restaurant laisse à désirer. La gestion des attributions des chambres est aléatoire nous avons attendu 2h pour avoir nos chambres. Je vous déconseille vivement de prendre cet hôtel si vous ne voulez pas gâcher votre sejour
Séjour de 1 nuit en avril 2023
Réponse de Reham le 4 mai 2023
Dear Christophe Thank you for taking the time to review our services, . I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en décembre 2020
Réponse de Lydia Ramsis le 3 févr. 2021
Dear Guest, Thank you for sharing your review. Thank you for taking the time to spent with us, We look forward to welcoming you back soon. Sincerely, Guest Relations Department

8/10 Bien

Christelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Merna le 22 nov. 2019
Dear our valued guest, Good Morning from Basma Hotel Aswan Thank you for sharing your feedback about our Hotel . we are Looking forward to welcoming you again. Guest Relations Febronia Fady Merna Nashaat

10/10 Excellent

bruno

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Febronia le 20 nov. 2019
Dear our valued guest, Good Morning from Basma Hotel Aswan, we greatly appreciate the time you spent to share your feedback at our hotel and thank your for kind recommendation to readers. Looking Forward to welcoming you again. Febronia Fady Guest Relation

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
La vue des chambres est superbe. Comparé aux hotels la vue est exceptionnelle
Séjour de 13 nuits en octobre 2019
Réponse de Febronia le 26 oct. 2019
thank you for this amazing review . we hope to see you soon again best regards febronia

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019
Réponse de christen le 17 juin 2019
Dear valued guest Thanks for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Yves

Les points forts : Propreté et confort de la chambre
Sans grande surprise
Rien de bien spécial à signaler. Un ascenseur sur deux fonctionnait. L’ensemble paraît bien vieillot. Mais reste correct en rapport qualité prix.
Séjour de 1 nuit en juin 2019
Réponse de christen s le 17 juin 2019
Dear Mr.Yves Thank you for taking the time to give us your feedback regarding your last stay at Basma hotel Aswan.We really appreciate your feedback, we're currently taking steps to upgrade some of hotel facilities and services.we looking forward to welcoming you again for more pleasure . Kind Regards , Christen S Guest Relation

6/10 Satisfaisant

Joel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel qui a besoin d’un capitaine
Salle de bain très sale, repas et breakfast très modeste
Séjour de 1 nuit en mars 2019
Réponse de sandy le 14 mars 2019
Dear M.joel Thank you for taking the time to leave your detailed feedback on your recent stay.Thank you for your nice remarks about the Hotel. we have informed the concerned departments about your comments. We all hope to welcome you soon again for a more pleasant experience. Kind Regards, sandy G Guest Relations

8/10 Bien

arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Guest Relations Team le 14 janv. 2019
Thank you for taking the time to share your review and feedback about your recent stay with us.

8/10 Bien

bernard

Très bon accueil,wifi n’Est pas très bon et malheureusement à la réception seulement.chambre côté mosquée pas tranquille,mais mon copain avait une chambre côté piscine très correcte.hotel très propre.pres du musée nubien et quelques minutes de marche du centre ville.j’y retournerais
Séjour de 1 nuit en novembre 2018
Réponse de sandy G le 22 nov. 2018
Dear\ bernard Thank you so much for your wonderful review in regards to your recent stay at basma hotel Aswan! We are so thrilled to know of your enjoyable stay with us at our hotel We look forward to welcoming you back to basma hotel Aswan again in the near future. Warm Regards sandy G guest relation

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service
The room is ok, staff and restaurant of poor quality. In dire need of renovation.
Séjour de 2 nuits en novembre 2018
Réponse de christeen le 19 nov. 2018
Dear/ valued guest Thank you for your valuable feedback. Please accept our apology for any inconvenience you might have experienced during your stay ,and we hope it wouldn’t have marred your opinion of our Hotel. I would like to apologize on behalf of the team for your experience with our restaurant.we're currently taking steps of renovations plan to upgrade our hotel facilities.however, we are delighted to read that you enjoyed the room with the magical view overlooking the Nile. Hope we can have the pleasure of welcoming you back very soon. sincerely, christeen s Guest Relations

4/10 Médiocre

florian

Les points faibles : Propreté et confort de la chambre
Hôtel à éviter, fuyez!!!
Hôtel dans son jus et très cher (attention lors de la réservation à bien sélectionner le tarif non Egyptien ou non résident sinon le prix double...). Vue de la chambre magnifique, seul point positif de notre séjour dans cet hôtel. Salle de bain sale (crasse incrustée dans le carrelage et la baignoire), n'ayant pas de draps à la taille du matelas, à partir du genoux nous dormions directement sur ce dernier...!!!! Insectes morts dans les viennoiseries au petit déjeuner, où nous avons mangé sur la table encore sale de la veille, le balais aussi était en option! Le wifi est uniquement dans le lobby et fonctionne aléatoirement. Prix des excursions ahurissante (pour Abou Simbel 96$ par personne proposé par l'hôtel, prix normal trouvé hors hôtel à 25$ par personne!). Pire et plus cher hôtel de notre séjour de 2 semaines en Egypte (plus cher que le Sofitel Winter Palace de Louxor) Tout ceci est inadmissible pour un hôtel de ce standing!!
Séjour de 2 nuits en octobre 2018
Réponse de christeen le 20 nov. 2018
Dear/ Florian Thank you for taking the time to give us your feedback regarding your last stay at our Basma hotel Aswan.We really appreciate your feedback .we are pleased to read that you enjoyed the view of the nile from room. we sincerely apologize for for the inconveniencies that you have experienced during your stay and for not having met your expectations.we would like to apologize on behalf of the restaurant and housekeeping team for your unsatisfactory experience. wehave informed the concerned departments about your comments to investigate and follow up internally to rectify what went wrong. About the excursions we can organized it on private basis only and the prices includes the transportations (private limousine),tickets and tour guides. we would like to draw your attention to the fact of the special offer for Egyptians and residents must show proof of identity issued by the Government at the time of check-in to obtain a special offer. we're currently taking steps to upgrade some of hotel facilities and the wifi services. we hope have the pleasure of welcoming you back very soon. Kind Regards, Christeen S Guest Relations

6/10 Satisfaisant

Maxime

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
L'hotel charge 30USD de plus lorsqu'on arrive a l'hotel car nous ne sommes pas egyptiens, le restaurant a pris 1hrs me servire un club sandwich froid, j'ai demandé a 2 differents serveur pour de la mayonaise personne m'en a apporté apres 10 min d'attente je suis donc rentré dans la cuisine aller m'en chercher il n'y avais que moi et ma conjointe comme client mais les serveurs étaient trop occuppé a jaser et regarder mon repas refroidir plutot que de nous servir. Sinon l'hotel est beau confortable et a une belle grande piscine.
Séjour de 1 nuit en octobre 2018
Réponse de sandy G guest relation le 7 nov. 2018
Dear \ maxime , Thank you for taking the time to give us your feedback regarding your last stay. we are glad that you have enjoyed the pool but, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology forfacing such numerous issues ,We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.Upholding our commitment to provide a memorable experience with exceptional service. we hope to have an opportunity to better your experience with us whenever your travels bring you back again. Best regard

8/10 Bien

Cat, Grenoble

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon accueil
Nous ne sommes restées qu'une nuit mais tout était bien et nous avons passées une très agréable fin de soirée sur la terrasse du bar avec vue sur le Nil

6/10 Satisfaisant

c, Paris

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Correct mais loin du centre
Hotel vieillot un peu loin du centre - aller plutôt au Movenpick, incomparable !

10/10 Excellent

Afiqah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the decor and amenities in the hotel. The view was amazing as well!
Séjour de 1 nuit en avril 2024
Réponse de Reham le 8 mai 2024
Thank you! I'm glad you enjoyed the decor, amenities, and the amazing view. It means a lot to us that you had a great experience.

10/10 Excellent

Luciano

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was ok
Séjour de 1 nuit en mars 2024
Réponse de Reham le 3 avr. 2024
Dear LucianoThank you so much for taking the time to leave such a kind and uplifting review! We are thrilled to hear that you had a wonderful experience with us

6/10 Satisfaisant

Min

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
酒店洗手间淋浴不能使用，花费一个小时修理，换了新龙头，在精疲力尽的旅程中，令人更加憔悴。
Séjour de 1 nuit en mars 2024
Réponse de Reham le 1 avr. 2024
Dear MinI'm sorry to hear about your experience with the shower in the hotel. It sounds incredibly frustrating, especially after enduring an exhausting journeyI would like to express my sincere apologies for any inconvenience

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Reham le 31 mars 2024
Thank you so much for taking the time to share your kind words and positive feedback! It truly means the world to us.

6/10 Satisfaisant

Doreen

Voyage en couple
The property was very average. The rooms were fine and it had a pool. There was one restaurant that served decent food. Unfortunately several evenings they had only a poor but expensive buffet available. So there were no other options for food within walking distance.
Séjour de 3 nuits en février 2024
Réponse de Reham le 17 févr. 2024
We're really grateful and appreciate you taking the time to share your rating with us

8/10 Bien

YOUNGMIN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Reham le 15 févr. 2024
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

8/10 Bien

Edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice location and the best Egypt class hotel of the trip. Fantastic breakfast buffet, rivals the resort class hotels. Rooms are very comfortable and quiet due to the height of the hotel. Has elevators, which is rare in Egyptian class hotels.
Réponse de Reham le 15 févr. 2024
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

8/10 Bien

Teruaki

Séjour de 1 nuit en janvier 2024
Réponse de Reham le 15 févr. 2024
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

6/10 Satisfaisant

Pablo

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel has a nice view, but it is in major renovations. Not worth it for the price we payed.
Séjour de 1 nuit en décembre 2023
Réponse de Reham le 15 févr. 2024
Thank you for taking the time to review our services

2/10 Horrible

Humaira, Dallas

Séjour de 2 nuits en décembre 2023
Réponse de Reham le 15 févr. 2024
Thank you for taking the time to review our services

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Accommodating but less in professionalism
The location and view is great. Staff can be trained to the next level of professionalism compared to the other hotels I have stayed. At the checkout, the guy was so busy so even say thank you. Just handed me a print out and start talking to someone else. When I asked for an envelop , he just gave me one. There were other incidents as well… Rooms are a little out dated. Food was good but the cutleries, plates and the buffet area doesn’t meet the high standards.
Séjour de 2 nuits en décembre 2023
Réponse de Reham le 15 févr. 2024
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

4/10 Médiocre

Rajesh

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with huge potential fallen through the cracks
Séjour de 1 nuit en décembre 2023
Réponse de Reham le 15 févr. 2024
Thank you for taking the time to review our services

6/10 Satisfaisant

David, Morgan Hill

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Reham le 21 déc. 2023
Dear David Thank you so much for the feedback! We appreciate your business and hope to see you again soon

6/10 Satisfaisant

Ovul

Voyage en famille
Les points forts : Personnel et service
Nice room with a view of the Nile. Beds are comfortable. Room was specious. Staff was great. Walking distance to city center. Nice property but there was construction work at the lobby and restaurant.
Séjour de 3 nuits en novembre 2023
Réponse de Reham le 21 déc. 2023
Dear Ovulthank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

10/10 Excellent

Caroline, Raleigh

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were kind and helpful. They helped with daytrips and ride to the airport. There was construction at the hotel and down the street but it was still quiet and clean. Pool side was great to rest after expeditions to archaeological sites. The Nubia Museum was conveniently across the street. Restaurant had pretty decent food.
Séjour de 2 nuits en novembre 2023
Réponse de Reham le 30 nov. 2023
Dear Caroline Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

6/10 Satisfaisant

Susan

Séjour de 1 nuit en novembre 2023
Réponse de Reham le 30 nov. 2023
thank you so much

4/10 Médiocre

Jennifer

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Contacted the hotel and they said construction was finished and when we arrived it was evidently not finished. Finger prints on drinking glasses, no coffee mugs, kettle was dirty, stained sink, toilet and bathtub, no hot water. Food was not fresh, buffet was still plastic wrapped, staff was touching everything with bare hands when organizing the breads and deserts. Internet was very spotty. Cannot make international phone calls from the hotel phone.
Séjour de 1 nuit en novembre 2023
Réponse de Reham le 28 nov. 2023
Dear Jennifer I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Uncomfortable Stay!! 1 Star Hotel at best
This is not a 4 star hotel!! We were looking forward to getting a good night sleep after a long day trip and to our demise, the bed was hard as a rock!! Not to mention we had boulders as pillows. The hotel does not have queen beds so they put two single beds together just to have an awkward canyon in between my wife and I. There was not hot water for a shower and the power went out around midnight when we noticed the AC was off. I can’t emphasize enough to stay away from this hotel and go elsewhere for a comfortable stay.
Séjour de 1 nuit en novembre 2023
Réponse de Reham le 23 nov. 2023
My Dear I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

6/10 Satisfaisant

DARREN, Waterloo

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Little outdated and far from the nile strip but 20/30 minutes walkable. My opinion that not good for seniors need taxi. Bad food (breakfast buffet) not fresh they serve from previous day food i guess. i got stomoch upset for couple of days to having their food
Séjour de 3 nuits en novembre 2023
Réponse de Reham le 19 nov. 2023
Dear DarrenI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

4/10 Médiocre

Keiju

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
古い。設備の更新もない。立地も不便。 スタッフは良い感じ。 水回りやエレベーターも古い。 せめてリネン類は新しく綺麗なものであって欲しい。 マットレスは史上最高に固い。
Séjour de 2 nuits en novembre 2023
Réponse de Reham le 19 nov. 2023
Dear KeijuI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

6/10 Satisfaisant

Luca, Roma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
In cima alla collina di fronte al museo nubiano, struttura di medio livello con vista molto suggestiva. Alcune zone interne sono in ristrutturazione ma nel complesso l’hotel è accogliente. Le camere sono vecchiotte ma pulite e dotate dei servizi essenziali. Degna di nota è la vista sul Nilo delle camere denominate “vista fiume”. Ristorante molto mediocre. Piscina un po’ torbida ma piacevole. Personale lento ma sempre cortese. Ricca Colazione a buffet inclusa.
Séjour de 1 nuit en novembre 2023
Réponse de Reham le 16 nov. 2023
Dear Lucawe are so happy that you enjoyed your experience with us. We appreciate the great review and look forward to working with you again soon.

8/10 Bien

Albany

Voyage en famille
Les points forts : Personnel et service
This was a great stay at Basma Hotel Aswan. Check in was smooth, and contrast to other reviews our booking through expedia was recieved fine, with all requested extras fufilled. Lobby is manned 24/7 so our 3am check out was easy. The room was fine, for what you pay for we had no complaints. We got toiletries everyday the room was re-freshed/ cleaned well every day. We got a welcome drink and plate of food. Tea and coffee packets in the room and bottled water everyday. The wifi was good in rooms and shared areas. Pool was good, towels provided and beds comfortable. This area could of been cleaner, with the toilets here needing attention. This hotel has a great view of Aswan and the Nile. Its on a hill near the Cataract hotel. A good climb/ walk everyday into the town, about 30 mins to be central. The breakfast was good, buffet, could of done with more variety but we didnt go hungry. Staff are attentive and friendly. For the price point i would reccomend for a cheap and cheerful stay.
Séjour de 5 nuits en novembre 2023
Réponse de Reham le 9 nov. 2023
Dear AbanyWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 Excellent

yasmin, Clermont

Voyage en famille
Les points forts : Propreté et personnel et service
Beautiful property. Under major construction. Will be even more impressive once completed. Wonderful, hardworking elderly staff. Extremely gracious. Love it there mostly because of the staff.
Séjour de 2 nuits en octobre 2023
Réponse de Reham le 4 nov. 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 Médiocre

Xia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is located good place but service was not good and rooms were not clean.
Séjour de 1 nuit en octobre 2023
Réponse de Reham le 4 nov. 2023
Dear XiaI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

10/10 Excellent

Kelcie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel is just fantastic. Makes you feel like youre at a five star resort without the cost. The pool is the best part and the evening pool manager treated us so well and even gave me a cake for my birthday. Cool view of aswan and the lobby is very artsy and unique. Good food too!
Séjour de 3 nuits en octobre 2023
Réponse de Reham le 4 nov. 2023
Dear KelcieWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 Médiocre

Audrey

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not Worth The Price
I recently stayed at this hotel and was extremely disappointed by the check-in experience. The check-in time was clearly stated as 2pm, and I arrived at the hotel at 3pm, expecting a smooth process. However, my expectations were far from met. After completing all the necessary paperwork, I was asked to wait in the lobby for my room assignment. 30 long minutes passed, and I decided to approach a receptionist for an update. To my surprise, the receptionist responded with a curt "Sorry" and walked away without offering any further information. I had been initially attended to in English, so language wasn't a barrier here. Frustrated by the lack of communication, I approached another receptionist and inquired about the delay. She informed me that I would need to wait for another 20 minutes as the housekeeping staff were occupied. This was a considerable inconvenience, as I had to cancel a scheduled ticket collection appointment due to the delay. To make matters worse, when I finally checked into my room around 4pm, I discovered that I had been given two separate single beds instead of the queen bed I had requested. The beds could have been placed together. The only bright spot in my stay here was a receptionist helped to arrange a taxi for me during check-out. In conclusion, this accommodation does not worth the high price paid given the extreme delay in check-in, room assignment mishap, terrible customer service and average room condition.
Séjour de 2 nuits en octobre 2023
Réponse de Reham le 23 oct. 2023
Thank you for taking the time to review our services, I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 Bien

Erick, Richmond Hill

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Location, beautiful views of the Nile. Excellent customer service. We really enjoyed our stay there.
Séjour de 2 nuits en septembre 2023
Réponse de Reham le 17 oct. 2023
Dear Erickwe are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was there just overnight. It was a lovely hotel, had a reasonable price.
Séjour de 1 nuit en octobre 2023
Réponse de Reham le 12 oct. 2023
Dear Trevor We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

6/10 Satisfaisant

gefu

Voyage en famille
Les points faibles : Propreté
Not clean bad service check in slow
Séjour de 2 nuits en octobre 2023
Réponse de Reham le 7 oct. 2023
Dear Gefu We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible

8/10 Bien

Marion

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is a very beautiful hotel in a great setting. The room was nice, spacious, clean. Staff who did the rooms failed to bring towels and a bath mat on a regular basis. Breakfast (included in the room rate), was good and we enjoyed the outdoors seating, with views of the river and their gorgeous swimming pool. I wouldn't recommend dining there. Meals were not very tasty, and didn't meet the menu's description. Having said that I didn't find any restaurants in Aswan that I would recommend. At check-out, they tried to charge US$89, which we did not owe!
Séjour de 3 nuits en octobre 2023
Réponse de Reham le 7 oct. 2023
Dear MarionWe're really grateful and appreciate you taking the time to share your rating with us.”

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
部屋や設備はキレイですが、クレームを英語でいえる人じゃないと宿泊に困るかも
設備は基本的にキレイです。冷蔵庫もあります。 泊まった部屋のバスタブは、若干錆びは浮いていましたが、ちゃんと清掃はされていました。 問題はシャワー設備で、水圧が異常に低く、シャワーではなく、お湯が垂れている、という状態です。 そして、サービスですが、こちらも微妙です。 2泊しましたが、初日は、バスタオル2枚しかなく、バスマットやフェイスタオルがありませんでした。 着いたのが夜遅かったので、面倒くさくて連絡しませんでしたが、翌日、アブシンベル神殿のツアーから戻ってくると、一枚もタオルがない状態になっていました。 さすがに困るので、フロントに連絡、すぐ持っていくというので待っていましたが、1時間経っても来ず。 さらに、Csutomer Relationとかいう部門に電話し、持ってきてもらうことにしましたが、30分経っても来ず。 面倒くさいので、そのまま食事に出てしまい、1時間後くらいに戻ってきたら、部屋に装備されていました。 プールとかあってゴージャスな感じに見えますが、ホテルとしての基本がいま一つなので、他人にオススメできるかというと微妙です。 ただ、この地域のホテルは、どこもあまりサービスや設備がよくないと、ガイドさんから聞いたので、この価格帯では標準なのかもしれません。
Séjour de 2 nuits en septembre 2023
Réponse de Reham le 30 sept. 2023
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very helpful and attentive during our stay. The buffet breakfast was good with lots of options. The beds were comfortable and our room was clean. The pool was nice to cool down in.
Séjour de 3 nuits en août 2023
Réponse de Reham le 9 août 2023
Dear Simon We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

8/10 Bien

Khalid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good clean Breakfast service can be improved
Séjour de 2 nuits en juillet 2023
Réponse de Reham le 16 juil. 2023
Dear Khalid we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.