Avis sur Four Elements Hotel Amsterdam
Four Elements Hotel Amsterdam
1074 Bert Haanstrakade, Amsterdam, NH
Avis
8,6
Excellent
8,8/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de José Martín, Operations Manager le 23 févr. 2024
Dear Davina, Thank you for taking the time to share your feedback after your visit to the Four Elements Hotel Amsterdam. We are pleased that you enjoyed our modern and clean facilities. However, we sincerely apologise that your room felt a little chilly. In the future, please do not hesitate to approach our helpful staff who will be more than happy to ensure you have a comfortable stay. We look forward to welcoming you back soon and if there is anything we can do in advance to make your return a perfect 10 out of 10 experience, please do let us know. Yours sincerely, José Martín, Operations Manager
10/10 Excellent
Rida
28 janv. 2024
Rida
Séjour de 1 nuit en janvier 2024
Réponse de José Martín, Operations Manager le 30 janv. 2024
Dear Rida, Thank you for choosing the Four Elements Hotel Amsterdam. We are delighted that you had a wonderful time with us and hope that you enjoyed exploring the many attractions that Amsterdam has to offer. We look forward to welcoming you back soon, and in the meantime, please feel free to recommend us to your family and friends. Yours sincerely, José Martín, Operations Manager
8/10 Bien
Sebastien
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastien
Séjour de 1 nuit en décembre 2023
Réponse de José Martin le 1 janv. 2024
Dear Sebastien,I would like to thank you for your kind rating following your recent visit to Four Elements Hotel. It is great to learn that you enjoyed your time with us and that we managed to meet your expectations. Although, I would love to know what we can improve to get the perfect 5th star. It was lovely having you, and I look forward to welcoming you back again when your travel plans take you back to Amsterdam. I would appreciate it if you could tell your friends and family about us, and we all wish you a happy New Year! Warm regards José Martín, Operations Manager
10/10 Excellent
Anissa
Voyage en couple
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anissa
Séjour de 1 nuit en décembre 2023
Réponse de José Martín, Operations Manager le 28 déc. 2023
Dear Anissa, Thank you so much for your wonderful rating! We are delighted to hear that you had such a wonderful experience at the Four Elements Hotel Amsterdam. Our team works hard to ensure that every guest feels welcome and has a memorable stay, so it is incredibly rewarding to receive feedback like yours. We look forward to welcoming you again soon and hope that you will recommend us to your friends and family. Yours sincerely, José Martín, Operations Manager
8/10 Bien
Kouamé Arnaud
22 déc. 2023
Kouamé Arnaud
Séjour de 1 nuit en décembre 2023
Réponse de José Martin le 25 déc. 2023
Dear Kouamé, Thank you for taking the time to rate your visit to Four Elements Hotel. I am pleased you had a pleasant stay, and I hope you had time to partake in our delicious and varied breakfast buffet or to have a drink in our Sky Bar, which offers a spectacular view over the IJmeer. Thank you so much for choosing our hotel, I realise you had many options in Amsterdam. I look forward to seeing you again, and please do not forget to tell your friends and family about us. Wishing you a happy festive season and a wonderful 2024!Warm regards José Martín, Operations Manager
8/10 Bien
Voyageur vérifié
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de José Martín, Operations Manager le 18 déc. 2023
Greetings from the Four Elements Hotel Amsterdam!Thank you for your taking the time to share your positive feedback with us. We are pleased to hear that you enjoyed your stay with us and hope that our wonderful location in Amsterdam’s IJburg neighbourhood which is just a short 15 minute tram ride from the city centre, made it easy for you to explore Amsterdam during the festive period. We also trust that our friendly and helpful team ensured you were well looked after. We look forward to welcoming you back in the near future and trust that you will recommend us to your family and friends. Until then, we wish you a happy holiday season and a prosperous 2024!Yours sincerely,José Martín, Operations Manager
8/10 Bien
Arnaud
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arnaud
Séjour de 2 nuits en octobre 2023
Réponse de José Martín, Operations Manager le 23 oct. 2023
Dear Arnaud,Thank you for choosing the Four Elements Hotel Amsterdam and for taking the time to share your feedback with us.We are pleased to hear that overall you enjoyed your stay with us and we trust that our fantastic team ensured that you were comfortable and well looked after.We hope to see you again in the beautiful IJburg district of Amsterdam and would be delighted if you would recommend us to your family and friends.Yours sincerely,José Martín, Operations Manager
10/10 Excellent
Cameroon
6 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cameroon
Séjour de 3 nuits en mars 2023
Réponse de Przemek le 7 mars 2023
Dear Cameron, What a wonderful review! Thank you for sharing your experience with us! We are delighted to hear about your peasant stay with us at Four Elements Hotel Amsterdam! It's wonderful that our top-notch, overal comfort, quality and service has met your expectations. We strive to provide our guests with the warmest hospitality and most efficient service. Thank you once again for taking the time to share your valuable feedback and we hope to have the opportunity to welcome you again soon. With kind regards
8/10 Bien
Alexia
Voyage d’affaires
18 nov. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Alexia
Séjour de 1 nuit en novembre 2022
Réponse de Przemek le 21 nov. 2022
Chère Alexia, Merci d'avoir partagé votre expérience et d'avoir choisi notre hôtel pour votre séjour à Amsterdam. Veuillez nous excuser sincèrement pour la gêne occasionnée et l'incompréhension concernant le verre de bienvenue. En tant que membre Expedia Gold, vous avez droit à un verre de bienvenue à votre arrivée. Nous espérons que votre séjour a été agréable et que dans l'ensemble vous garderez un bon souvenir de votre séjour chez nous. Nous nous réjouissons de vous accueillir à nouveau et de vous offrir le verre de bienvenue plus un extra à votre arrivée.En vous remerciant chaleureusement
2/10 Horrible
Abdelilah
21 oct. 2022
Les points faibles : Propreté, personnel et service, confort de la chambre
Très mécontent de mon séjour à cet hôtel
Abdelilah
Séjour de 2 nuits en octobre 2022
Réponse de Team Four Elements le 22 oct. 2022
Dear Abdelilah, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences. We hope that, overall, you had a positive experience. We would like to thank you for staying at Four Elements Hotel Amsterdam and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest. From our Four Elements Hotel Amsterdam Team! All the best, Yerico Alcantara, Front Office Manage
8/10 Bien
Baptiste
Voyage d’affaires
17 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Baptiste
Séjour de 4 nuits en octobre 2022
Réponse de Przemek le 17 oct. 2022
Dear Baptiste,Thank you for choosing our hotel for your stay in Amsterdam and for taking time to share your experience from the time you have spent with us. It was a pleasure to welcome you and hope that you had a wonderful time with us. We are looking forward to welcoming you again in the near future.With kind regardsFront Office Supervisor
10/10 Excellent
Sahra
29 août 2022
Sahra
Séjour de 2 nuits en août 2022
Réponse de Team Four Elements le 2 sept. 2022
Dear Sahra,Thank you for taking the time to provide your feedback and for choosing Four Elements Hotel Amsterdam as your hotel of choice during your recent stay. Our team works hard every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognised and appreciated. I will be sure to let them know how much of an impact they had on your experience. Thank you again for your valuable feedback and we look forward to welcoming you soon.Best regards,Yerico Alcantara.Front Office Manager.
8/10 Bien
Bernard
23 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Bernard
Séjour de 1 nuit en août 2022
Réponse de Team Four Elements le 2 sept. 2022
Dear Bernard,Thank you for taking the time to provide your feedback and for choosing Four Elements Hotel Amsterdam as your hotel of choice during your recent stay. Our team works hard every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognised and appreciated. I will be sure to let them know how much of an impact they had on your experience. Thank you again for your valuable feedback and we look forward to welcoming you soon.Best regards,Yerico Alcantara.Front Office Manager.
10/10 Excellent
Cléa
Voyage en couple
7 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cléa
Séjour de 2 nuits en août 2022
Réponse de Team Four Elements le 2 sept. 2022
Dear Cléa,Thank you for taking the time to provide your feedback and for choosing Four Elements Hotel Amsterdam as your hotel of choice during your recent stay. Our team works hard every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognised and appreciated. I will be sure to let them know how much of an impact they had on your experience. Thank you again for your valuable feedback and we look forward to welcoming you soon.Best regards,Yerico Alcantara.Front Office Manager.
10/10 Excellent
Pascaline
11 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pascaline
Séjour de 3 nuits en juillet 2022
Réponse de Four Elements Team le 23 juil. 2022
hank you so much for taking the time to give us a review.
It makes us very happy to see that you had a pleasurable time with us. We would like to take this time to sincerely apologize for all the inconvenience that you experienced.
We also appreciate you for addressing your concerns as they will help us provide you and our future guests with better service and amenities.
We hope that this will not deter you from staying with us again in the future. We will work hard in making sure that this issue will not occur again.
We assure you that this will be addressed to the appropriate department heads in order for us to provide you better service next time.
Thank you again for your time and patronage.
Have a wonderful day !
Yerico Alcantara.
Front Office Manager.
8/10 Bien
Yannick
Voyage en famille
9 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yannick
Séjour de 1 nuit en juillet 2022
Réponse de Four Elements Team le 23 juil. 2022
hank you so much for taking the time to give us a review.
It makes us very happy to see that you had a pleasurable time with us. We would like to take this time to sincerely apologize for all the inconvenience that you experienced.
We also appreciate you for addressing your concerns as they will help us provide you and our future guests with better service and amenities.
We hope that this will not deter you from staying with us again in the future. We will work hard in making sure that this issue will not occur again.
We assure you that this will be addressed to the appropriate department heads in order for us to provide you better service next time.
Thank you again for your time and patronage.
Have a wonderful day !
Yerico Alcantara.
Front Office Manager.
8/10 Bien
Ines
7 juin 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Sejour agréable
Ines
Séjour de 3 nuits en juin 2022
Réponse de Four Elements Hotel. le 10 juin 2022
Dear Maria,
Thanks for sharing your experiences with us!
We are pleased that you liked the buffet of our hotel.
We would love to welcome you back again.
Kind regards,
Yerico Alcantra.
Front Office Manager.
Four Elements Hotel.
8/10 Bien
Jean-Christophe
Voyage d’affaires
29 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Christophe
Séjour de 1 nuit en avril 2022
Réponse de Yerico Alcantara le 5 mai 2022
Dear Valued Guest,
On behalf of the entire team at Four Elements Hotel Amsterdam, we would like to thank you for your kind feedback.
We have taken note of all the comments mentioned so that improvements can be made in the short-term.
We look forward to hosting you again soon at our hotel!
Warm regards,
Yerico Alcantara.
Front Office Manager.
8/10 Bien
Orane
19 avr. 2022
Orane
Séjour de 1 nuit en avril 2022
Réponse de Yerico Alcantara le 5 mai 2022
Dear Valued Guest,
Thank you for taking the time to rate your stay at Four Elements Hotel.
We are very pleased to know that you had a great time with us.
Hopefully we can welcome you back any time soon.
Warmest regards,
Yerico Alcantara
Front Office Manager.
8/10 Bien
Mehmet
12 nov. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mehmet
Séjour de 1 nuit en novembre 2021
Réponse de Front Office Manager le 25 nov. 2021
Dear valued Guest,
Thank you not only for the positive feedback, but for the constructive one, too.
I am going to share these comments with the rest of the team as I am sure that this helps continuously improve our services..
8/10 Bien
Marie Helene
28 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
agréable
Marie Helene
Séjour de 1 nuit en septembre 2021
Réponse de Front Office Manager le 25 nov. 2021
Dear valued Guest,
Thank you not only for the positive feedback, but for the constructive one, too.
I am going to share these comments with the rest of the team as I am sure that this helps continuously improve our services.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
20 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2021
Réponse de Front Office Manager le 25 nov. 2021
Dear valued Guest,
Thank you not only for the positive feedback, but for the constructive one, too.
I am going to share these comments with the rest of the team as I am sure that this helps continuously improve our services.
10/10 Excellent
christophe
17 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
christophe
Séjour de 1 nuit en août 2021
Réponse de Front Office Manager le 25 nov. 2021
Dear Valued Guest,
Thank you for your high rated review.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
We hope your next visit will be as pleasant as the previous one.
Sincerely,
10/10 Excellent
houze
Voyage d’affaires
28 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
houze
Séjour de 1 nuit en septembre 2020
Réponse de Four Elements Hotel Amsterdam le 30 sept. 2020
Deare Houze,
Thank you for this amazing score! We are happy to see you enjoyed your stay with us.
Kind regards,
10/10 Excellent
Voyageur vérifié
29 mars 2020
Voyageur vérifié
Séjour de 2 nuits en mars 2020
10/10 Excellent
Voyageur vérifié
22 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
10/10 Excellent
Voyageur vérifié
4 janv. 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Front Office Team le 9 janv. 2020
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
Alan
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alan
Séjour de 1 nuit en janvier 2020
Réponse de Front Office Team le 9 janv. 2020
Thanks for staying with us. We appreciate your feedback!
4/10 Médiocre
Voyageur vérifié
Voyage en couple
2 janv. 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en décembre 2019
Réponse de Front Office Team le 9 janv. 2020
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
Matisse
1 janv. 2020
Matisse
Séjour de 6 nuits en décembre 2019
10/10 Excellent
Ophélie, Orléans
Voyage en couple
4 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ophélie
Séjour de 2 nuits en octobre 2019
Réponse de Front Office Team le 14 nov. 2019
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Voyageur vérifié
Voyage en couple
19 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Front Office Team le 15 nov. 2019
Thanks for staying with us. We appreciate your feedback!
6/10 Satisfaisant
John, Bruxelles
Voyage en couple
1 sept. 2019
Les points forts : Propreté
John
Séjour de 2 nuits en août 2019
10/10 Excellent
Agathe
4 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agathe
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Carine
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carine
Séjour de 1 nuit en mai 2024
Réponse de José Martin le 27 mai 2024
Beste Carine,Wat fijn te zien dat u een aangenaam verblijf heeft gehad bij ons in Four Elements Hotel. Het doet me plezier dat u genoten heeft van ons design, het luxueuze ontbijt en de vriendelijke service van ons team. Onze locatie, aan de oever van het IJmeer en met de tram op slechts 15 minuten van Amsterdam Centraal Station, is perfect voor een weekendje weg uit de drukte. Hartelijk dank voor uw recensie en we kijken ernaar uit u binnenkort weer te mogen ontvangen. Vergeet u niet uw vrienden en familie over ons te vertellen! Met vriendelijke groet, José Martín, Operations Manager
10/10 Excellent
Ching-Ching
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ching-Ching
Séjour de 2 nuits en mai 2024
Réponse de José Martín, Operations Manager le 17 mai 2024
Greetings from Amsterdam! Thank you so much for your 5-star review of the Four Elements Hotel Amsterdam. We are delighted to hear that you enjoyed your stay with us, despite the hotel's location being slightly out of the city centre. As you noted, the hotel is situated in beautiful IJburg district, just a 15-minute tram ride from the heart of Amsterdam. This allows our guests to enjoy a more peaceful environment while still being within easy reach of the city's vibrant attractions. We hope you had the chance to take in the stunning views from our Wind Sky Bar or explore the nearby harbour and IJmeer. If you are ever back in Amsterdam, we would be thrilled to welcome you again. In the meantime, please feel free to recommend our hotel to your family and friends. Yours sincerely, José Martín, Operations Manager
10/10 Excellent
Ching-Ching
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ching-Ching
Séjour de 1 nuit en mai 2024
Réponse de José Martín, Operations Manager le 17 mai 2024
Greetings from Amsterdam! Thank you for sharing your experience at the Four Elements Hotel Amsterdam. We are delighted to hear that our commitment to sustainability and the varied and extensive breakfast selection contributed to a memorable stay. We hope that the tranquil views of the IJmeer and our environmentally conscious practices have left a lasting impression. It would be our pleasure to welcome you back for another stay, and if you have friends and family planning a visit, we would be honoured to extend the same warm hospitality and unique experience to them. Yours sincerely, José Martín, Operations Manager
8/10 Bien
Sina
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sina
Séjour de 3 nuits en mai 2024
Réponse de José Martín, Operations Manager le 16 mai 2024
Dear Sina, Thank you so much for taking the time to leave a review! We strive to create a comfortable and memorable experience for our guests and are delighted that you found our rooms clean and our staff friendly. We hope you had a chance to admire the stunning views across the IJmeer or enjoy a signature cocktail at our Wind Sky Bar! We would love for you to recommend Four Elements Hotel Amsterdam to your family and friends and we look forward to welcoming you back soon! Yours sincerely, José Martín, Operations Manager
6/10 Satisfaisant
Rafael
Voyage en groupe, Voyage en couple
14 mai 2024
Les points forts : Équipements
Les points faibles : Propreté
Rafael
Séjour de 2 nuits en mai 2024
Réponse de José Martín, Operations Manager le 15 mai 2024
Dear Rafael, Thank you for taking the time to share your feedback regarding your recent stay at the Four Elements Hotel Amsterdam. We sincerely apologise for the issues you encountered with the shower head and bathroom doors. Your comfort and privacy are of the utmost importance to us and we regret that we did not meet your expectations in these areas. We value your patronage and would be honoured to have another opportunity to show you the high level of service and quality for which we are known and look forward to welcoming you back for a more enjoyable experience. Yours sincerely, José Martín, Operations Manager
6/10 Satisfaisant
Birgit
12 mai 2024
Les points forts : Propreté
Birgit
Séjour de 1 nuit en mai 2024
Réponse de José Martín, Operations Manager le 13 mai 2024
Dear Birgit, Thank you for your review. We are sorry to hear your experience was not perfect. We take your feedback seriously and will address it with the respective teams. Despite this, we are pleased that you found our location convenient for exploring Amsterdam and we hope that you will consider giving us another chance in the future. Until then, we remain with our very best wishes. Yours sincerely, José Martín, Operations Manager
10/10 Excellent
kevin, Salem
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 2 nuits en mai 2024
Réponse de José Martín, Operations Manager le 22 mai 2024
Dear Kevin, We are absolutely thrilled to hear that you enjoyed your stay at the Four Elements Hotel Amsterdam! Situated in the peaceful IJburg district, our hotel offers a tranquil retreat from the hustle and bustle of the city centre, while still providing easy access to the heart of Amsterdam. If you have family and friends planning a trip to our capital, we would be honoured if you recommended us and we look forward to your next visit and the opportunity to exceed your expectations once again. Yours sincerely, José Martín, Operations Manager
6/10 Satisfaisant
Paul
3 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de José Martín, Operations Manager le 4 mai 2024
Lieber Paul, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung Ihres Aufenthaltes in unserem Hotel zukommen zu lassen. Wir bedauern, dass die Gestaltung des Badezimmers und der fehlende Stauraum nicht Ihren Erwartungen entsprochen haben. Als ein auf modernes Design und Nachhaltigkeit ausgerichtetes Hotel sind wir bestrebt, Ihnen eine komfortable und funktionale Unterkunft zu bieten. Auch wenn wir in diesem Fall nicht ganz Ihren Wünschen entsprochen haben, hoffen wir, dass Sie dennoch die atemberaubende Aussicht auf den IJmeer und die ruhige Atmosphäre in IJburg genossen haben. Wir würden uns freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen unser Engagement für Exzellenz unter Beweis zu stellen. Mit freundlichen Grüßen, José Martín, Operations Manager
10/10 Excellent
Odette
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Odette
Séjour de 1 nuit en avril 2024
Réponse de José Martin le 30 avr. 2024
Beste Odette,Hartelijk dank dat u de tijd heeft genomen een recensie te schrijven over uw bezoek aan Four Elements Hotel. Ik ben blij dat u een aangenaam verblijf bij ons heeft gehad en ik hoop dat u onze ligging, aan de oever van het IJmeer, waardeerde. Wat vervelend dat de temperatuur van de douche niet te reguleren was. Ik hoop dat u dit aan ons team hebt kunnen doorgeven, zodat we dit meteen kunnen oplossen. Mijn excuses voor het ongemak dat u heeft ondervonden en ik hoop u nogmaals te mogen ontvangen. Met vriendelijke groet, José Martín, Operations Manager
10/10 Excellent
Siu Chun
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Siu Chun
Séjour de 2 nuits en avril 2024
Réponse de José Martín, Operations Manager le 25 avr. 2024
Dear Siu, A huge thank you for the incredible 5 star rating! We hope you had the chance to truly unwind and enjoy the beautiful views of the IJmeer from our tranquil location in the Amsterdam neighbourhood of IJburg. We strive to offer a modern, sustainable escape and we are delighted if these aspects resonated with you during your stay. We would be very grateful if you could recommend us to your friends and family and look forward to welcoming you back to Four Elements Hotel Amsterdam soon! Yours sincerely, José Martín, Operations Manager
10/10 Excellent
Mike
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 2 nuits en avril 2024
Réponse de José Martín, Operations Manager le 24 avr. 2024
Dear Mike, Thank you so much for the wonderful 5 star review of your stay at the Four Elements Hotel Amsterdam. We are delighted to hear you thoroughly enjoyed your time with us, from the exceptional food and drinks, the amazing cocktails and views from the Wind Sky Bar to the convenient tram service into the city centre. Our team works hard to provide a modern, sustainable and tranquil experience for all our guests, so your feedback is truly appreciated. We are grateful for your kind words and would be thrilled if you could recommend our hotel to your family and friends. We look forward to welcoming you again soon. Yours sincerely, José Martín, Operations Manager
10/10 Excellent
Sy
15 avr. 2024
Sy
Séjour de 4 nuits en mars 2024
Réponse de José Martín, Operations Manager le 6 mai 2024
Dear Sy, Thank you for your wonderful 5-star review of your stay at the Four Elements Hotel Amsterdam. We are delighted to hear that you enjoyed your time with us and hope that you were able to fully enjoy the stunning views, environmental sustainability and tranquil ambience that our hotel is known for. We would be thrilled if you would recommend us to your family and friends. Our unique location in the peaceful IJburg district makes us an ideal choice for those seeking a relaxing yet rejuvenating stay in Amsterdam. Thank you again for your visit and we hope to see you again in the future. Yours sincerely, José Martín, Operations Manager
4/10 Médiocre
Heiner
Voyage en famille
12 avr. 2024
Heiner
Séjour de 2 nuits en avril 2024
Réponse de José Martín, Operations Manager le 14 avr. 2024
Lieber Heiner, Es tut uns sehr leid, von der defekten Zimmertür und den damit verbundenen Unannehmlichkeiten am Abreisetag zu hören. Wir verstehen Ihre Frustration darüber, dass Sie die geplanten Aktivitäten verpasst haben und entschuldigen uns dafür. Obwohl wir normalerweise keine Taxifahrten anbieten, da die Straßenbahn sehr günstig ist (nur 15 Minuten zum Stadtzentrum), hätten wir Ihnen alternative Möglichkeiten für einen schnelleren Transport empfehlen können. Auch wenn wir die Vergangenheit nicht ungeschehen machen können, hoffen wir, dass Sie uns eine weitere Chance geben, unsere Amsterdamer Gastfreundschaft unter Beweis zu stellen. Mit freundlichen Grüßen, José Martín, Operations Manager
10/10 Excellent
Toby
7 avr. 2024
Toby
Séjour de 3 nuits en avril 2024
Réponse de José Martin le 29 avr. 2024
Dear Toby,Thank you for staying with us at the Four Elements Hotel Amsterdam. We hope you enjoyed our peaceful IJburg location, stunning IJmeer views, and modern comforts. As a sustainable hotel, we are committed to minimising our impact on the environment while offering exceptional service. We look forward to welcoming you back in the near future and in the meantime, please feel free to recommend us to your family and friends.Yours sincerely,José Martín, Operations Manager
10/10 Excellent
Isabel
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabel
Séjour de 4 nuits en mars 2024
Réponse de José Martín, Operations Manager le 5 avr. 2024
Dear Isabel, Your kind words about our beautiful hotel, attentive staff and exceptional food are greatly appreciated. We are delighted that you enjoyed the delicious cuisine at Restaurant Five and the breathtaking views from the Wind Sky Bar on the 10th floor. We pride ourselves on offering a tranquil escape in IJburg, conveniently linked by tram to the vibrant city centre. We hope you have had the opportunity to experience both sides of Amsterdam! Knowing that you plan to return on your next visit is the highest compliment. We would love to welcome you back for another memorable stay. In the meantime please do not hesitate to recommend the Four Elements Hotel Amsterdam to your family and friends. Yours sincerely, José Martín, Operations Manager
10/10 Excellent
reece
31 mars 2024
reece
Séjour de 2 nuits en mars 2024
Réponse de José Martín, Operations Manager le 22 avr. 2024
Dear Reece, We are delighted that you have rated your visit to the Four Elements Hotel Amsterdam a perfect 5 stars! Even without comments, your excellent score lets us know that you truly enjoyed your experience. We pride ourselves on our tranquil location with stunning views of the IJmeer, modern design and commitment to sustainability. We hope you will recommend our hotel to your family and friends and look forward to welcoming you back for another exceptional stay.Yours sincerely, José Martín, Operations Manager