Les notes se basent sur un nombre total de 66 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,0 sur 5
Recommandé par 61 % des clients
3,2 Propreté de la chambre
3,4 Services et personnel
2,9 Confort de la chambre
3,2 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
par un voyageur vérifiéde Missouri

5th stay in Punta Cana

Publié le 9 mars 2015
Les + : The grounds and pools were kept very nice and the walk to anywhere on the resort wasn't bad considering the size of the resort.
Les - : More employees that understand English. Better alcohol, better beds(also queen or king not just double),more nights in reservation restaurants.
Situation : There was not too much in our area but the waterpark and limited shopping.
Our biggest problem was the beds. They are extremely hard and old. We even doubled over the blankets we found in the closet and put under our sheets which helped a little. Our bathroom was not remodeled as our friends had been so metal was rusted including the ceiling and old shower fixture. We have stayed at 4 star resorts before and this one was similar to one of the others we had been at but not as good as another. We also like the resorts we have stayed at on Bavaro Beach better. Overall the public bathrooms and spaces were kept very clean. We also didn't like that we could only get in a reservation restaurant 2 nights for our 7 night stay.
1 sur 5
par un voyageur vérifiéde michigan

Disgusting hotel, mis represented in every way!

Publié le 2 mars 2015
Hassle changing reservations, hassle checking in, room was old and did not look even remotely close to the pictures! Shower was something I've never experienced before shooting straight out at my head and the apparatus falling out of the wall, tub wouldn't plug/broken. Sink faucet not even attached to counter. Bed harder than the ghetto tiled floors. Balcony doors missing handles on outside... Try not to get locked out. Plugs half falling out of wall and unable to use for personal hairdryer or cell phone chargers. Food, if you call it that was terrible at best. Drinks were very watered down. Customer service by the staff was aweful, felt like we were intruders stead if guests! Have stayed at two other resorts on the island and over 20 other on other islands this was by far THE WORST EXPERIENCE EVER!!
4 sur 5
pour Tout le monde
par un voyageur vérifiéde montbrison

Bon sejour

Publié le 18 févr. 2015
Personnel, nourriture et service agreable. Tres bon hotel
1 sur 5
par un voyageur vérifiéde Chicago

Never coming back again!

Publié le 17 févr. 2015
The food & drinks at the resort were terrible. The room looked like a cheap motel.
3 sur 5
par un voyageur vérifié

Everything was great except for the rooms

Publié le 11 févr. 2015
Les + : Pool was great, hotel grounds well kept, beach was nice, food was good and service at the restaurants and bars was wonderful!
Les - : The rooms need to be completely renovated and then maintained properly. When there is a problem with a room it needs to be fixed in a timely manner.
The hotel grounds were kept immaculately, beach was great, food was good, very nice large pool, the only problem that we had were the rooms. They are old and not very well maintained. I have never written a review before but decided that I would appreciate it if someone would let us know what to expect. We really are not complainers but we were quite disappointed with the rooms and time we wasted trying to find a comfortable one. The first room we had the tub did not drain and there was only 2twin beds, we wanted 1queen or king (we are married and still like each other!lol). They moved us to another room with 2 twin beds (We were told the one side of the resort only has twin beds). This room had big mosquitos ALL over the room on the ceiling-there was a nest on the balcony, that is where they were coming from. We asked 3 times for that to be taken care of and it was finally done 2days later right before we were being moved to another room!! Then 3rd room was an ocean view suite. The view was wonderful, but that tub drained even worse than the first one!!! It also smelled like someone spilled perfume somewhere so the entire room had a noxious odour. The maintenance of all of the rooms was poor and they just shuffled us around. Ironically we shared a shuttle with a couple on the way back to the airport that said the exact same thing!! If it weren't for the rooms being so poor, this resort was actually very good and the waterpark was great!.
1 sur 5
par un voyageur vérifiéde c

Nowhere close to a 4star, lucky to be 2

Publié le 10 févr. 2015
Complete rundown and old resort with outdated bug infested rooms. And food was horrible.
3 sur 5
pour Familles
par un voyageur vérifiéde Argentina

Lo mejor el parque del agua.

Publié le 20 janv. 2015
Les + : Parque de Agua
Les - : Falta manteneimiento. Ej. Metegol sin pelotitas, Mesas de Pool sin tacos, Habitaciones sin puertas de cajas de seguridad.
Situation : Sobre la playa, cercano al hotel no sabria decir puesto que no sali de las instalaciones.
El parque de agua cumplio las expectativas generadas, pero al hotel le falta mantenimiento y algunas instalaciones son deficientes.
4 sur 5
pour Tout le monde
par un voyageur vérifiéde Boston

Sirenis Punta Cana - A great family vacation!

Publié le 14 janv. 2015
Les + : The water park, the people: Veronika - mgr, Juana & Super Mario *concierges, Jonathan @ the pool bar. The food at the restaurants & buffet! All good!
Les - : Rooms need to be updated. Beach needs to be cleaned at night, not during daylight. Guests are NOT seated for dinner in the main dinning buffet.
Situation : It's about 45 minutes from the airport and one of the last resorts on Bavaro Beach. We didn't leave the resort, so cannot comment.
My wife, 7 year old daughter and I have been to the DR twice now and found it to always be a great family vacation, hands down! The Dominican people are extremely friendly, love tourists and are good people. We booked our vacation pretty late and without a ton of research. After we booked, I read almost every single review in the last two years on this hotel and didn't know what to expect. Here's what we found: Sirenis Punta Cana & Aquagames was a great value, family vacation and overall, a great value family-oriented resort! The flavor of the resort is multi-national. We met people from Canada, Germany, Great Britain, France and Russia. Our favorites were Russian, boy can the party...that's cool! Pros: Great staff, great pool, concierges & night life. Cons: The rooms were clean but poorly furnished and in need of updating. The mattresses were hard. Our room had a vent that vented outside and I'm pretty sure there was an bat or something in it. Found a lizard in the closet...The beach did have tons of seaweed removed daily by dump trucks & bulldozers. Not a pleasant sight. Check-in was bad. We arrived at 3 PM and had to wait 3 hours for our room to be ready. Overall, we really enjoyed the resort and thought it was a good value. Yes there were some things that could use improvements, but we always try to look at the Pros & Cons and after some considerations, we found Sirenis Punta Cana to be a quality resort. Yes, we would return. Definitely recommend for families!
2 sur 5
par un voyageur vérifiéde new York City

Will not go back even if free

Publié le 11 janv. 2015
This resort needs serious upgrading. Our first room bathroom was filthy and door did not even have a lock. There are no tissues, pads, a pen, cups or basic things you get at an average motel. You hardly get couple towels and a toilet paper. The beach was full of seaweed. I understand it is a nature and not the hotel but we couldn't use the beach at all. Our concierge Juana tried to make things better by offering a slightly better toom and a restaurant reservation but in the end, she did not give us reservation and did not help us with transportation to airport as promised. Food was way below subpar and drinks were watered down. Overall, we still enjoyed ourselves but will not go back even if it was for free. There are other better destinations not to waste our vacation time on subpar resorts.
3 sur 5
par un voyageur vérifiéde NY

Lack of service, rooms need to be upgraded

Publié le 11 janv. 2015
Les + : Pool quality and cleanliness.
Les - : Bathroom in guestrooms HAS to be upraded, they are not serviceable anymore at that point.
Situation : Swimming with the dolphins is really exciting experience.
When we arrived at 5pm ( two hours after official check in time) they asked us to wait 5 minutes to check room readiness.Those 5 min turned almost into 30 min and then we've been brought to the room which was not cleaned and prepared for the new guest. Front desk manager Miguel made this "nice" welcome to us. Another bad surprise in our room was poor bathroom condition: chipping paint from the bottom of the bathtub, old dirty faucets, bad smell.In general guest rooms need to be upgraded. To be fair I have to say that they are taking good care of the pool, beach and grounds. Food was also well prepared, fresh with descent variety.