Les notes se basent sur un nombre total de 1 100 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,3 sur 5
Recommandé par 91 % des clients
4,5 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3 sur 5
par un voyageur vérifié de W

Rooms a bit small but close to downtown

Publié le 7 déc. 2016
Just average hotel looks nice in the lobby but rooms just average. Small washroom and loose plumbing.
4 sur 5
par un voyageur vérifié

Would stay here again.

Publié le 2 déc. 2016
Les + : Very nice and helpful staff.
Great downtown location. Like the fact it is locally owned and operated.
4 sur 5
par un voyageur vérifié

Nice hotel with central location

Publié le 26 nov. 2016
Les + : The shuttle service is a great service.
Situation : The location is perfect for exploring central Victoria.
Overall the hotel was good. Some of the staff were terrific, especially the evening shuttle bus man. However the women at the reception desk on checkin could improve their customer service approach. We were a party of six and all of us had a negative reaction to their service.
5 sur 5
par un voyageur vérifié

good location, awesome reception and front desk.

Publié le 25 nov. 2016
Les + : staff
Situation : close to nearly everything downtown victoria - no need to take the car out of parking lot.
comfortable and was upgraded to a 1 bedroom suite which was a surprise!
5 sur 5
par un voyageur vérifié de vancouver

Nice hotel close to downtown

Publié le 23 nov. 2016
The hotel was located in a great area. Easy to walk to parliament buildings and downtown area. Check in/out was easy and the staff was friendly. The room was clean and the beds were very comfortable!
5 sur 5
par un voyageur vérifié de Kamloops BC

Great hotel

Publié le 21 nov. 2016
Les + : Pool, great lobby, nice rooms.
Les - : Add breakfast. Adjustable temperature for hot tub (it was not hot enough).
Situation : Close to shopping, restaurants, waterfront. Very central.
Very nice hotel. Close to shopping, restaurants, the waterfront. Nice pool too!
Commentaire laissé par : Direction de l'hôtel
23 nov. 2016 par Wesley MacInnis, Direction de l'hôtel
Dear Lynn: thank your for your positive review of our hotel. We are pleased that you enjoyed our central location, indoor pool, and well-appointed rooms. We hope to welcome you back to Victoria in the near future.
4 sur 5
par un voyageur vérifié de Victoria, BC

Nice but staff demeaning

Publié le 21 nov. 2016
Les + : Soft bed. Proximity to downtown Victoria.
Les - : Some kind of air circulation in the room. Customer service.
Our check in experience was wonderful and we learned that we had been upgraded to a 10th floor room. The duty manager gave us our parking pass and told us to park just down around the side of the building. We were pleased with our room overall, but there is no air circulation system in the main bedroom/sitting area and as a result it was quite hot. We opened the sliding door to the balcony to get air in and were then serenaded by extremely loud drunk people on the corner bar until approximately 3 am. I wear ear plugs and could still hear the noise through them. Because the room was so warm, we had to keep the door open to get some air. While I realize that the noise issue is not the hotel's fault, it would have been nice to have an a/c or something to drown out the noise. When we checked out the next morning, we were told the final total, and when I asked for clarification, was told that we were charged over $15 for parking for one night. We were never told at check in that there was a charge for parking - just handed a pass and told to put it in our window. When I told the girl at the check out, her reply was extremely rude and she said "we always charge for parking. I will let it go this time, but next time you will need to pay". A customer service oriented response would/should have been - "I am sorry that this was not explained to you at check in, we will take it off your bill. Sorry for the confusion". Seriously..
Commentaire laissé par : Direction de l'hôtel
23 nov. 2016 par Wesley MacInnis, Direction de l'hôtel
Dear Paula: thank you for taking the time to share your feedback with us. We are thrilled to see your overall high rating of our hotel, but disappointed that you did not experience the high level of service for which our team is often recognized from everyone you encountered. Please know that we do keep our parking rates separate from our room rates in order to give guests who do not need parking the ability to opt-out. We also offer 50% off our parking rates to guests who book direct through our on-site reservations team or website booking engine. This information is on our Chateau Victoria website and on our Expedia listing. Also, please know that all our rooms and suites include an air conditioner. We are surprised that this was not mentioned in your comments. Your feedback about the noise from the neighboring establishment is sincerely appreciated. When we are made aware of such instances, we communicate directly with their management team, as well as the local police department in our efforts to minimize disturbances. If you should have the opportunity to stay with us again, please request a suite on the east facing side of the building, away from the city’s noisier core. We will certainly do what we can to accommodate.
5 sur 5
par un voyageur vérifié

Great Location!

Publié le 21 nov. 2016
Great location, nice hotel. Room was a little small and bathroom was a little small as well but very clean and great staff!
Commentaire laissé par : Direction de l'hôtel
23 nov. 2016 par Wesley MacInnis, Direction de l'hôtel
Thank you for your positive rating of our hotel. We are thrilled that you enjoyed your stay overall, and that you found your room so clean and our team so helpful. If you have the opportunity to stay with us again, please consider trying one of our spacious one-bedroom suites. We hope to welcome you back to Victoria in the near future.
5 sur 5
par un voyageur vérifié

Luxury in the heart of Victoria.

Publié le 21 nov. 2016
Les + : Location in downtown Victoria. Room décor and amenities. Partial view of the parliament building at night.
We were treated very well as we attended the cancer clinic. The room was upgraded and parking rate halved when they couldn't give us the medical rate when we asked after we arrived. The room was comfortable and beautiful.
Commentaire laissé par : Direction de l'hôtel
23 nov. 2016 par Wesley MacInnis, Direction de l'hôtel
Thank your for your kind review. We are delighted that you enjoyed your recent stay, and that we were able to offer you a complimentary upgrade. We hope to welcome you back in the near future.
5 sur 5
par un voyageur vérifié de vancouver island

Excellent place to stay

Publié le 21 nov. 2016
From the minute we arrived our experience was exceptional. Staff at front desk, in the wine bar and in the lounge were amazing. Everyone was professional, friendly and knowledgeable. I would highly recommend this hotel to anyone who wants a comfortable, clean place to stay that is located for easy walk ability of the city.
Commentaire laissé par : Direction de l'hôtel
23 nov. 2016 par Wesley MacInnis, Direction de l'hôtel
Dear feather: thank you for your positive notes on your recent stay with us. We are thrilled that you enjoyed both Clive's Classic Lounge and Vista 18 Westcoast Grill & Wine Bar. Thank you also for recognizing our dedicated team in your comments. We hope to have the opportunity of welcoming you back to Victoria in the near future.