Buenos días Inmaculada, Ninguno de los compañeros de recepción fue brusco con usted en ningún momento, únicamente se le informó de la situación. En cualquier caso, hemos tomado nota y hecho evidente la información respecto a la piscina, para evitar posibles malos entendidos. En cualquier caso, agradecemos su opinión y la utilizamos para mejorar.

Buenas tardes Juan, Agradecemos su puntuación y esperamos que se decida a volver a visitarnos en cualquier otro momento.

Dear guest, We are very sorry to know that your stay with us was not as expected and we pay attention at your words, as it´s important for us to hear from our guests, though we would also like to explain ourselves with certain questions: the charm of our bungalows is that they are made out of wood and in a natural environment, so this means in the silent night sometimes you can hear the animals around the place. Many of our guests do like that, but we also understand that not everyone does. We are also sorry , as you did consider that our reaction when you complained was not as helpful as you would have wanted it to be. Of course, we always try to please our guests, as that is what we work for, but we don´t always have a solution in our hands. Anyway, we have paid attention to all your remarks and we will work to try to improve our service, so we invite you to come visit us again and we are very sure you will change your mind.

Thanks a lot for your nice words.

Agradecemos sus amables palabras y esperamos volver a recibirles pronto en nuestras instalaciones.

Muchas gracias por su buena puntuación.

Agradecemos su calificación y esperamos que cuente de nuevo con nosotros en futuras estancias. Un saludo.

Dear guest, All our bugalows have air conditioned, so you can control the temperature. We´re very sorry you didn´t like the decoration.