Les notes se basent sur un nombre total de 302 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,1 sur 5
Recommandé par 89 % des clients
4,3 Propreté de la chambre
4,3 Services et personnel
4,3 Confort de la chambre
4,1 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de Thornton

Very good in all respects.

Publié le 24 avr. 2016
Les + : The cleanliness, the 1st class accommodation, the staff (most important). The location, the facilities, the shops on the site itself, and more.
Les - : Not seeming to complain, but to reduce the noise coming from the Wigan pub, and the screaming of children from the play area.
Situation : Plenty to do, bars, restaurants, buses are handy, as are the supermarkets, taxis are reasonable and handy, nothing wanting really.
We stayed in room B202, regarding the accommodation nothing could be faulted, we were informed before we booked the room some building work would be in progress, it was acceptable, The reception staff were brilliant and dealt with all we wanted to know with extreme politeness and efficiency. We visited your other two Diamond resorts in Adeje while there and would like the opportunity to stay at either of them on our next visit to Adeje Tenerife. We like Adeje as it all we could wish for a good holiday.
5 sur 5
par un voyageur vérifié de leeds,uk

Lovely hotel very spacious well equipped

Publié le 15 avr. 2016
Great hotel room was lovely staff were helpful and friendly located near to the front. Would definitely come back.
3 sur 5
par un voyageur vérifié de Tenerife

La ubicación no está mal

Publié le 10 avr. 2016
El horario de entrada 16:00h y salida 10:00h es horroroso.
2 sur 5
par un voyageur vérifié de London

Self catering hotel

Publié le 10 avr. 2016
We arrived at the hotel at 11am when they checked us in but then told us that we would have to wait about 39min before we could access our room. We waited for this time whilst watching an array of families checkin and being warmly welcomed with champagne and sangria. When we checked if we could now access our room we were told we still had to wait and we could use a free room to get showered after our 4hr flight. When shown to this room we found it was not a room but a toilet that was not the cleanest, though they said it would be okay! By now we had been waiting for at least 3hrs and was told that room will be ready at 3.30. We decided to give up and have a snooze by the pool. We then returned to check in at 4pm frustratingly to find that our room was still not ready. We spoke to the manager who said it's not his fault. I said well whose fault is it? somebody needs to take responsibility. We requested the keys and went to the room regardless to find it still being cleaned. What we couldn't understand was that we saw at least 30 guests checkin with no issues but we were left to wait and given no reason why. I mean why wouldn't they have given us a different room that was ready and why wouldn't the manager take responsibility. There was zero customer care or consideration. To add the hotel was undergoing building works which meant the layout was messy, dusty and quite hazardous. The gym was out of use and none of this is mentiobed when booking. To end our toilet was faulty.
Commentaire laissé par : Direction de l'hôtel
14 avr. 2016 par Diamond, Direction de l'hôtel
Thank you for taking the time to leave your feedback. We apologise you were left unhappy with the wait time at check in, check in is standard at 4pm each day and this is stated on all documentation at time of booking. We do have members of Diamond Resorts who may have earlier access to check in which is why you may have seen some guests checking in before yourself. We sincerely apologise for the inconvenience that this caused you after your flight. We do appreciate your comments and we wish you all the best on your future travels. Surya Pereyra Resort Manager
4 sur 5
par un voyageur vérifié

Publié le 16 mars 2016
struttura vicino al mare,esercizi commerciali e playa de las americas
5 sur 5
par un voyageur vérifié

Nice Apartment - With extremely helpful staff

Publié le 13 mars 2016
Les + : The Staff were very efficient, friendly and helpful and the accommodation was good.
Les - : Wheel Chair access to upper levels or a warning on the site to explain.
Situation : Location, near to beach good restuarnts, taxi rank, supermarkets. Good location!
I booked without mentioning we had a member who had immobility scooter they rearranged the accommodation so as we could have easier access for the scooter. Although the complex was not the best for parties with people with mobility deficiencies they could have not have been more accommodating. The only reason for my rating being low was that we used the fold down sofa and when we opened the sofa up there was a hanky and used plaster found along with a few spiders which to me implies the room had not been properly but not necessarily this time depending on when the sofa bed was last used. Apart from this and the Expedia Site site not highlighting the complex was not good for mobility Scooters/Wheel Chair access which I do not feel was the Complex's fault.
4 sur 5
par un voyageur vérifié de newcastle

good experience

Publié le 7 mars 2016
the apartment was very nice well appointed very spacious the veranda was large enough to have a family dinning table 2 sun loungers and four chairs and the sun all afternoon with any amount of sun loungers around the pool only 1 minute from the beach and numerous restaurant's and bars with live entertainment on the evenings within 200metres a fantastic resort what more could one ask for
Commentaire laissé par : Direction de l'hôtel
21 mars 2016 par Diamond, Direction de l'hôtel
Thank you for taking the time to leave your feedback. We are delighted you liked the accommodation that you were allocated and found it to be spacious and suited your family needs. We hope that you will consider staying with us again, we look forward to seeing you again soon. Surya Pereyra Resort Manager
5 sur 5
par un voyageur vérifié de Swindon, UK

Good apartment, close to beach and all entertainme

Publié le 2 mars 2016
Les + : Well run,well kept resort.
Great holiday.Good area with various choices for trips.
Commentaire laissé par : Direction de l'hôtel
3 mars 2016 par Diamond, Direction de l'hôtel
Thank you for your kind comments following your recent stay with us. We are delighted you enjoyed your stay and found us to be in a good location. We hope that you consider staying with us again soon. Surya Pereyra Resort Manager
5 sur 5
par un voyageur vérifié de glasgow

one size fits all

Publié le 21 févr. 2016
Les + : good location friendly staff and the choice to stay at complex with dining and entertainment choices
Les - : some work being carried out but tenerife is all year destination so no real closing season to do repairs
Situation : the beach is 5 minutes walk plenty of stuff to do ie trips scooter hire excursions,the amount bars and restaurants 10 mins walk either way is amazing
great experience at sunset bay we were in block d which meant only short walk into street,there are pubs and restaurants on the complex with great meals and snacks but only a few minutes walk and you are in the main street with lots of bars restaurants,
Commentaire laissé par : Direction de l'hôtel
22 févr. 2016 par Diamond, Direction de l'hôtel
Thank you for taking the time to leave your feedback, we are delighted you enjoyed your stay with us and liked the accommodation and appreciated its location. We hope that this will not be your last stay, we would love to welcome you back as guests soon! Surya Pereyra Resort Manager
5 sur 5
par un voyageur vérifié de london

Lovely apartments

Publié le 20 févr. 2016
Perfect, was so much better than I'd expected to get for the money we paid. Rooms were tidy, confy, spacious and was a nice surprise to see it had all the kitchen utensils we could of needed. The area is perfect for the beach and is so close to main excursions pick up points. We don't speak any Spanish so was mega helpful that the staff all spoke such good English and helped us book tickets to parks and our excursions, plus they were all so lovely and friendly. We each agreed that we would come back, so until next time, thank you and goodbye
Commentaire laissé par : Direction de l'hôtel
22 févr. 2016 par Diamond, Direction de l'hôtel
Thank you for taking the time to leave your feedback from your recent stay with us. We are delighted you found your stay was better than you expected and found us to be good value. We are so pleased that you say you will return, we look forward to welcoming you back. Surya Pereyra Resort Manager