Les notes se basent sur un nombre total de 17 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,6 sur 5
Recommandé par 94 % des clients
3,9 Propreté de la chambre
4,2 Services et personnel
3,8 Confort de la chambre
3,8 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de Beaverton, Oregon

Friendly staff and quite for a casino hotel.

Publié le 17 août 2016
We enjoyed the comfortable bed, spacious room, bathroom, and clean.
5 sur 5
par un voyageur vérifié

Excellent staff. Great customer service and clean

Publié le 27 juil. 2016
Les + : Clean
Les - : Only one Elevator
Situation : Close to downtown.
Excellent staff. Great customer service and clean rooms. Got a great rate through Expedia.
3 sur 5
par un voyageur vérifié de San Leandro, CA

Publié le 27 juin 2016
The most comfortable bed I've slept on in a long time....Only bad thing is the casino should do something about the smoke...Other casinos have fans that suck out the smoke and this place should do the same. Great breakfast though and very nice people for the check in...Had our room ready for us after we said we would need a early check in, due to getting ready for a funeral, after a 5 1/2 hour drive.
4 sur 5
par un voyageur vérifié de North Vancouver, BC

Nice place to stay close to hiking/biking trails

Publié le 19 mai 2016
Les - : There wasn't a mini fridge or microwave in the room, but for an additional charge of $10 they delivered both to our room when we requested it.
Situation : Located within a mile or two of the Susanville Ranch Park which has about 30 miles of single track mountain biking trails and hiking trails. Beautiful
Friendly, helpful staff. Good breakfast included. Allowed us to check in early. Casino was fun too.
2 sur 5
par un voyageur vérifié

Hotel attached to casino.

Publié le 15 mai 2016
Les + : Hotel staff, casino attached
Les - : Food available.The café only has pastries and sandwiches. If you want a hot meal you need to eat in the brewery restaurant or drive. Frozen to buy?
Situation : Butte Lake and the cinder cone trail. Bizz Johnson trail
The desk staff and most of the other personnel were very professional and helpful. The rooms are basic and clean, however we slept in the second day and left the room at noon --and our room did not get cleaned because the cleaning staff go home at 1 pm. Also the lighting is very dim throughout the room. I don't think anything except in the bathroom is more than 60 watts. Had to read with my flashlight. We had breakfast and two dinners in the brewery restaurant. Some of the food is quite good including steaks and home fries, some really mediocre--hamburgers, coffee, and sausage. We asked for crispy bacon. When it arrived it was still pretty limp and my husband asked to have it exchanged for crispy slices. When we got it back it was all charred. The waitress told us that the cook put in in the deep fat cooker. Unacceptable, but after some discussion, they refunded us our breakfast.
Commentaire laissé par : Direction de l'hôtel
30 juin 2016 par Mary, Direction de l'hôtel
Thank you for your comments. Next time you stay, you should try our cafe in the casino.
4 sur 5
par un voyageur vérifié de greenville, ca

Comfortable hotel

Publié le 5 mai 2016
Les + : Rooms are very nice
Les - : TV could be satelite instead of cable...couldn't watch it.
Hotel was nice but coffee shop/restaurant was very slow.
4 sur 5
par un voyageur vérifié de Portland, OR

Nice, comfortable accommodations in Susanville

Publié le 1 mai 2016
Les + : Indoor pool, reasonably priced.
Les - : Television reception was static on every channel.
Very nice, comfortable rooms. Free breakfast and lovely, scenic area.
Commentaire laissé par : Direction de l'hôtel
30 juin 2016 par Mary, Direction de l'hôtel
Thank you for your comments.
4 sur 5
par un voyageur vérifié de Oregon

Pleasantly Surprised

Publié le 12 avr. 2016
We were quite happy with our overnight stay at this hotel. The room was clean and updated. The check-in staff were very pleasant, as were the staff on the casino floor and at the bar. The casino is fairly small, but fun. The bar was decent with good microbrew options. We would recommend this hotel.
Commentaire laissé par : Direction de l'hôtel
30 juin 2016 par Mary, Direction de l'hôtel
Thank you for your comments. We are happy you enjoyed your stay and look forward to your return.
3 sur 5
par un voyageur vérifié de N

Not much to choose from in Susanville

Publié le 21 mars 2016 sur Orbitz
The hotel was ok and I would go back HOWEVER, I would ask for a room away from the elevator....could hear all the noise, commotion, and drama through the walls (drunk people at casino). My room was comfortable and clean....room location only problem.
Commentaire laissé par : Direction de l'hôtel
30 juin 2016 par Mary, Direction de l'hôtel
Thank you for your comments. We are always striving to improve.
4 sur 5
par un voyageur vérifié

Quiet, but otherwise ok

Publié le 5 mars 2016
Room was not very clean. Found a press-on finger nail on the carpet... But the room was very quiet. Disappointed that there was not room service, given the folder in the room that said "room service" and the cost for the room...
Commentaire laissé par : Direction de l'hôtel
30 juin 2016 par Mary, Direction de l'hôtel
Thank you for your comments. We will let our housekeepers know where they can improve.