2 piscines couvertes, 10 piscines extérieures, cabanons gratuits
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Avis sur Granada Luxury Belek - All Inclusive

Granada Luxury Belek - All Inclusive
Belek Mahallesi Cumhuriyet Caddesi, No. 7-102, Serik, Antalya

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 130 avis sur 225." "
Note des voyageurs de 8 (Bien), d’après 53 avis sur 225." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 225." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 225." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 225." "

8,8/10

Propreté

8,4/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Abdelaali

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A conseiller à mes amis et famille
Séjour de 5 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 31 juil. 2023
Dear Abdelaali,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Ishana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Notre séjour dans cet Hôtel fu incroyable ! On y’a passé de très bon moment ! Et les enfants ce sont amusés avec toutes les activités qu’ils proposaient ! Piscine, toboggan, plage, jeux etc… on reviendra !
Séjour de 4 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 26 juil. 2023
Dear "Ishana",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Nancy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’amusement pour les enfants: excellent La formule All Inclusive: excellente Attention le complexe est très très grand
Séjour de 7 nuits en octobre 2022
Réponse de CRM Management Granada Luxury Belek le 24 oct. 2022
Dear "Nancy",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Brice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nickel
Excellent hôtel pour un séjour en famille
Séjour de 5 nuits en août 2021
Réponse de CRM Management Granada Luxury Belek le 19 sept. 2021
Dear "Brice ", Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again. Kind Regards, CRM Management Granada Luxury Belek

2/10 Horrible

Kama

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je n’aie jamais passé un séjour aussi horrible de toute ma vie dans un hôtel luxe. Je ne le referais plus jamais et ne le recommanderais à personne même à mon pire ennemi.
Séjour de 8 nuits en août 2021
Réponse de CRM Management Granada Luxury Belek le 2 sept. 2021
Dear Kama , First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek. We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high quality service we strive. Thank you for your assistance. We are looking forward to welcome you again at our Granada Luxury Belek. Kind Regards, CRM Management Granada Luxury

10/10 Excellent

Nora

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
magnifique mais loin
Juste magnifique mais loin de Antalya
Séjour de 6 nuits en octobre 2020
Réponse de CRM Management Granada Luxury Belek le 18 oct. 2020
Dear Nora , Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit. We all hope to have the opportunity of welcoming you back in the future. Kind Regards, CRM Management Granada Luxury Belek

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel super Le moins piscine très froide à l extérieur
Séjour de 7 nuits en novembre 2019
Réponse de CRM Management Granada Luxury Belek le 21 nov. 2019
Dear “wallinia”, Thank you for your praising review regarding the holiday at Granada Luxury Belek, where we were happy to meet your wishes and make a stay as comfortable as possible. Our gratitude for your compliments to our personnel. We look forward to welcoming you back for another unforgettable holiday. Kind Regards, CRM Management Granada Luxury Belek

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en août 2019
Réponse de CRM Management Granada Luxury Belek le 20 août 2019
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Kind Regards, CRM Management Granada Luxury Belek

6/10 Satisfaisant

thameur

Les points forts : Propreté et confort de la chambre
Séjour de 6 nuits en juillet 2019
Réponse de CRM Management Granada Luxury Belek le 2 août 2019
Dear thameur , First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek. We want to thank you for taking your time and your effort to share your comments about our hotel on Tripadvisor.com. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high quality service we strive. Thank you for your assistance. We are looking forward to welcome you again at our Granada Luxury Belek. Kind Regards, CRM Management Granada Luxury Belek

10/10 Excellent

AAJ, Bruxelles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique complexe hôtelier, très complet et très spacieux. La nourriture est excellente et variée. Le spa
Séjour de 7 nuits en juillet 2019
Réponse de CRM Management Granada Luxury Belek le 21 juil. 2019
Dear "AAJ ", Thank you so much for your time and this lovely review. It was a great pleasure to read, that all your family enjoyed the stay at Granada Luxury Belek to the fullest. We are proud of making you feel welcome than never before in a hotel. Looking forward to seeing you here again. Kind Regards, CRM Management Granada Luxury Belek

10/10 Excellent

Filiz, Caen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très beau l’hôtel rien à dire!!!
Séjour de 5 nuits en mai 2018
Réponse de Hotel Management le 26 oct. 2018
Dear Guest, We would like to say thank you for your kind consideration. Hope to see you again in our Granada Luxury Resort in the near future. Best Regards,

4/10 Médiocre

Matt

Voyage en famille
Les points faibles : Personnel et service et équipements
It wasn’t all inclusive not all restaurants not at all People working wear so rude Food not good The people not doing anything before you pay them tips They give us offer for my daughter birthday champagne and cake then charge us for champagne!!! Bad management not recommend
Séjour de 6 nuits en mai 2024
Réponse de CRM Management Granada Luxury Belek le 24 mai 2024
Dear Guest ''Matt''; As Granada Luxury Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We continue to carry out all kinds of self-sacrificing efforts in order to always be one step ahead of the requests and demands of our guests and to provide better service. As the management, we would like to thank you very much for choosing us as Granada Luxury Belek family and for your constructive criticism. We hope to welcome you to our hotels again as soon as possible.Sincerely,CRM Management Granada Luxury Belek

8/10 Bien

Leila

I wish they had more music and dancing
Séjour de 6 nuits en avril 2024
Réponse de CRM Management Granada Luxury Belek le 25 avr. 2024
Dear “Leila”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Rasmus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de CRM Management Granada Luxury Belek le 22 févr. 2024
Dear John, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Oguzhan

Séjour de 2 nuits en janvier 2024
Réponse de CRM Management Granada Luxury Belek le 1 févr. 2024
Dear “Oguzhan”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Katya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de CRM Management Granada Luxury Belek le 18 déc. 2023
Dear “Katya”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Suely

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staffs were very rude, but the hotel was nice and they have a lot of amenities.
Séjour de 4 nuits en novembre 2023
Réponse de CRM Management Granada Luxury Belek le 6 déc. 2023
Dear "Suely",We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable.Looking forward to see you here again soon.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

cem

Séjour de 4 nuits en novembre 2023
Réponse de CRM Management Granada Luxury Belek le 18 déc. 2023
Dear “cem”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

6/10 Satisfaisant

Mahboobeh

Les points faibles : Confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de CRM Management Granada Luxury Belek le 27 nov. 2023
Dear Mahboobeh,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

6/10 Satisfaisant

Muhammed

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de CRM Management Granada Luxury Belek le 17 nov. 2023
Dear "Muhammed",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Andreas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Hotel
Sehr schönes Hotel mit grandioser Wasserwelt. Das Zimmer war gut,das Mobiliar war schon etwas abgelebt,aber das störte uns nicht. Nicht so gut gefallen hat uns der Strandbereich.Die Liegen sind dort sehr eng aneinander gestellt. Das Essensangebot im Hauptrestaurant war sehr vielfältig und extrem ansprechend hergerichtet. Die "Freßmeile" beim Poolbereich war vorallem für die Kids zum Snacken zwischendurch ein absoluter Traum. Das Personal war durchwegs freundlich und hilfsbereit. Die Shows am Abend waren top,sehr professionell. Alles in Allem ein super Hotel,wenn man mit Kindern unterwegs ist.
Séjour de 6 nuits en octobre 2023
Réponse de CRM Management Granada Luxury Belek le 6 nov. 2023
Lieber Gast "Andreas",wir bedanken uns recht herzlich für die positive Rückmeldung und Bewertung. Auf ein Wiedersehen mit Ihnen in unserem Hause würden wir uns sehr freuen. Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 Bien

Dirk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Umfassendes AI-Hotel für Familien
Zimmer und Sauberkeit gut. Essensauswahl und Qualität gut. Anlage sehr groß mit viel Entertainment. Zimmerauswahl sehr umfassend. Wir waren sehr zufrieden als Familie.
Séjour de 4 nuits en octobre 2023
Réponse de CRM Management Granada Luxury Belek le 31 oct. 2023
Liebe "Dirk",wir danken Ihnen für die nette Bewertung und freuen uns, dass wir Ihnen einen unvergeßlichen Aufenthalt im Granada Luxury Belek gestalten durften. In der Hoffnung auf ein baldiges Wiedersehen in unserem Hause verbleiben wir mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 Bien

Dirk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prima Familienurlaub
Prima AI-Hotel für Familien. Riesiger Pool, mehrere Kinderpools, Hallenbad, Adults-online Bereich. Viele Außenveranstaltungen, etwas abseits vom Haupthaus, daher dort ruhig. Restaurants mit Speisen und Service gut. Zimmer sauber. Lobby schön ruhig, mit ausreichend Sitzgelegenheit, aber leider mit etwas unterdurchschnittlichem Service, Getränke muss man regelmäßig selbst an der Bar holen, wenn man nicht ewig warten will. Übliches Entertainment Tagesprogramm.
Séjour de 4 nuits en octobre 2023
Réponse de CRM Management Granada Luxury Belek le 27 oct. 2023
Liebe Gäste “ Dirk”,als gesamtes Granada Luxury Belek Team, möchten wir uns recht herzlich für Ihre Bewertung bedanken. Wir geben besonders großen Wert auf die Zufriedenheit unserer Gäste. Wir bedanken uns bei Ihnen, dass Sie Ihre Meinung mit uns mitgeteilt haben, ihre Kommentare sind für uns sehr wichtig. Alle Bemerkungen werden vom Hotelmanagement aufmerksam analysiert und dienen zur Erhöhung der gesamten Servicequalität. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek crm1@granada.com.tr

10/10 Excellent

Jack

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning, huge hotel, easy with a baby and a pram. So much to do, endless options for children.
Séjour de 8 nuits en octobre 2023
Réponse de CRM Management Granada Luxury Belek le 17 oct. 2023
Dear Jack, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belekcrm1@granada.com.tr

4/10 Médiocre

Bahareh Ghofrani

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
They did not turn the lights on in the lobbies, poor air conditioning, which made it very uncomfortable to dine and lounge in the hotel. The family room with the extra room did not have a window. Our room felt very damp, dingy, and had a slight sewage smell
Séjour de 10 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 8 oct. 2023
Dear "Bahareh Ghofrani",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

6/10 Satisfaisant

Yonathan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not going back there
The Food was same everyday and very simple for a HOTEL in that price , The bed was uncomfortable and small 1.40m for big bed it's poor. I was in other hotel in Antalya and for lower price i got much more, so From my experience I cannot and will not recommend this hotel unfortunately.
Séjour de 6 nuits en août 2023
Réponse de CRM Management Granada Luxury Belek le 1 oct. 2023
Dear Yonathan,Thank you for your comment, but you had no complaints during your holiday. You did not provide any information to our team. Otherwise we could help you. We try to provide the best service according to the balance of price and service. All our services in our concept are fully offered to our guests.Kind Regards,CRM Management Granada Luxury Belek

6/10 Satisfaisant

Nadin

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
It was a nice stay
Séjour de 5 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 25 sept. 2023
Dear Nadin,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 25 sept. 2023
Dear Guy,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

2/10 Horrible

raz

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We left the hotel sooner because it was so dirty, didn’t even receive a refund. The service was very bad, the food wasn’t goot at all. We will never go back and I’ll make sure to tell all of my friends and family never go there
Séjour de 4 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 20 sept. 2023
Dear raz,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Roi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gteat hotel
It was a great vacation, amazing hotel and amazing activities. Only one thing was bad...the temperature of the pool water, it was very cold water.
Séjour de 4 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 19 sept. 2023
Dear “Roi”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

HANEEN

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de CRM Management Granada Luxury Belek le 8 sept. 2023
Dear HANEEN,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Artur

Séjour de 4 nuits en août 2023
Réponse de CRM Management Granada Luxury Belek le 10 sept. 2023
Dear “Artur”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Tal

Séjour de 4 nuits en août 2023
Réponse de CRM Management Granada Luxury Belek le 16 août 2023
Dear "Tal",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

8/10 Bien

Junaid

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful property. Great food. What gets annoying is that you still have to pay for so many small things and are being sold something at every corner. I expect to pay for Luxary add ons but felt annoyed when things that you expect to be included are constantly pushed down your throat at additional costs. Coming to an all inclusive resort, it would be nice to be able to relax without needing your wallet but this was not the environment here…rather felt like the opposite. U want to sit on the lazy river…make sure to buy floaties for your kids. You want to enjoy the free live entertainment, be sure to bring cash so u can play bingo between shows otherwise u will sit bored for 30 mins. Arcades/amusement parks r all additional. Guests are constantly pushy n come with a me first attitude and unless you are willing to play that game, you constantly will be waiting at the back of lines. Been to many resorts but never have I seen such entitlement at resorts…not just once or twice but at every meal n every experience. Chairs on the resort r impossible to get because everyone is of the mindset that they will take 4 chairs by the pool for their towels to soak in the sun under. I get it’s nice to be by the pool but it starts to feel ridiculous that for every 10 seats, 2 will be in use but the other 8 will be reserved by a towel for someone who may or may not use it later. Food at the buffet and food street was great. Staff r hit n miss. Some r great…n some can be very rude!
Séjour de 4 nuits en août 2023
Réponse de CRM Management Granada Luxury Belek le 13 août 2023
Dear “Junaid”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Pinaz

Séjour de 6 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 25 août 2023
Dear "Pinaz",Thank you for taking time to share your holiday impressions. We are honored to find that we were able to make your stay at Granada Luxury Belek truly delightful. It is great that you particularly appreciated hotel’s facilities and amenities, attentive service and accommodation. We are looking forward to welcoming you back soon. Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Ahmed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 4 août 2023
Dear “Ahmed”,Our gratitude for your gracious review posted in regards of the recent stay with us. We are proud of our achievements in quality, service and hospitality, but the best reward is to find the proof in such praising words of you. Thank you once again for the feedback and for the recommendation.It would be a pleasure to see and serve you again at Granada Luxury Belek. Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Raghdah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It was amazing holiday in this hotel, the food was great, the water parks and the pools were super clean, the night shows were super amazing, you will never get bored and my children enjoyed there time to the maximum. Otherwise, for a five star hotel the cleanliness must be improved specially the rooms and the pool bars, the room was full of dust and not totally clean and each time I order juice from the pool bar the glasses were dirty , at the main restuarant the plates, the forks and the nives werent clean most of the time. Thank you so much for every things
Séjour de 4 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 4 août 2023
Dear “Raghdah”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Ahmet

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zeer grote mooie hotel met veel activiteiten. Eten is lekker en het zwembad was heerlijk.
Séjour de 7 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 4 août 2023
Dear Ahmet, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Sameer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel just came back today. Best hotel ever we had on holiday
Séjour de 5 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 29 juil. 2023
Dear “Sameer”,Thank you for choosing Granada Luxury Belek, as well as for taking the time to share your holiday experience. We were delighted to read your review and to know that our hotel remains your favorite. It was great to hear that you had a fantastic vacation, enjoying our service. Our gratitude for your kind compliments to our staff.We look forward to having a pleasure of welcoming you back.Kind Regards,CRM Management Granada Luxury Belek

4/10 Médiocre

Wahab

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
The food was so bad
Séjour de 5 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 26 juil. 2023
Dear "Wahab",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Ala aldin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A lot of things to do, great for families
Séjour de 6 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 18 juil. 2023
Dear “Ala aldin”,Thank you for your praising review regarding the holiday at Granada Luxury Belek, where we were happy to meet your wishes and make a stay as comfortable as possible. Our gratitude for your compliments to our personnel. We look forward to welcoming you back for another unforgettable holiday.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Arif

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The good: Pools are excellent and fun. Dining is also excellent. So many options for food, both traditional Turkish meals and international options. We stayed in Maldives houses which are very cool with direct access to a semi private pool that’s separate from the main pool. The bad: If you’re traveling without kids, there’s less things to do. There’s a “night club” but it’s full of kids, even in late hours. It’s kind of weird honestly. Also, there are lots of cats on the property. This is cute and all but they’re constantly being abused by kids whose parents simply don’t care. We found a cat who was actively bleeding from his eye and we brought this to the attention of guest relations, they laughed and brushed us off, even after complaining about it multiple times. That wasn’t cool. If you’re going to pretend to care about the cats (they put food and water for them) then you need to care about their well being as well. For this reason alone, I’m rating staff as terrible. Guest relations should not be making fun of people who are concerned about the well being of animals on the property.
Réponse de CRM Management Granada Luxury Belek le 16 juil. 2023
Dear "Arif ",Thank you for taking the time to write a review regarding your recent stay. It was a pleasure for us to read your feedback and to know that you spent a great vacation here. We also would like to thank you for the gracious words about our staff It will be a great pleasure to welcome you in Granada Luxury Belek again. Best Regards,CRM Management Granada Luxury Belek

2/10 Horrible

Ayman

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 16 juil. 2023
Dear Ayman,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Aylin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2023
Réponse de CRM Management Granada Luxury Belek le 16 juil. 2023
Dear "Aylin",Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Aysan

Séjour de 4 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 4 juil. 2023
Dear Aysan, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

8/10 Bien

Deniz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 4 juil. 2023
Dear Deniz ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Mohammad

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just got back from a family vacation with two very young children. It was the first time we go on vacation and don't actually have to leave the hotel. First of all,, the staff was super helpful anf accommodating even before we arrived. The rooms are spacious and clean. Even the housekeeping staff is ready to help with whatever they can. The pools are great and there really is something to do for everyone during yhr day. The food was great as well and the food areas are very clean despite the massive amount of people around. The only negative comment I have is about the kids club. Firstly, we only felt the need to go to the kids club in the evenings because the general entertainment shows are mostly boring and other than that there's nothing else to do as a family after dinner. We thought the kids club would be a solution because the program seemed good enough but it's really terrible. The girls that work there have no business working with kids. They have terrible attitudes and they're all dressed like they're waiting to go to a night club. Other than that, the hotel is great and we'll definitely be going back
Séjour de 5 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 3 juil. 2023
Dear Mohammad ,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Özkan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel bir çocuklu aile oteli
Aile bireylerine tatil dönüşü yolculuk esnasında bu otele bir daha gelmek istermisiniz diye sorduğumda; kesinlikle cevabını aldığım, herhangibir konuda puan kıramadığım, şimdiye kadar gördüğüm en iyi oteldi. Akşam sahne gösterileri, çocuk aktiviteleri, havuzları, yemekleri, temizlikleri ve sayamadığım birçok özelliği mükemmeldi.
Séjour de 4 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 3 juil. 2023
Sevgili "Özkan", Öncelikle yorumunuzda ismen belirttiğiniz arkadaşlarımız ve diğer tüm takım arkadaşlarımız adına nazik cümleleriniz için teşekkür ederiz. Hizmetlerimiz karşılığında memnun kalan misafirlerimizin pozitif değerlendirmeleri bizleri daha iyisini yapabilmek için büyük bir motivasyon olmaktadır. Sizleri yeniden aramızda görmek umudu ile tavsiyenize teşekkür eder, sağlıklı günler dileriz. Saygılarımızla,CRM Management Granada Luxury Belek

10/10 Excellent

Ahmad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 28 juin 2023
Dear "Ahmad ",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Excellent

Sahab Issa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juin 2023
Réponse de CRM Management Granada Luxury Belek le 3 juil. 2023
Dear “Sahab Issa”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek