Avis
9,6
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en famille
11 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de L'équipe de Sansebay. le 26 févr. 2024
Chère Sarah,Tout d'abord, nous tenons à vous remercier d'avoir pris quelques minutes pour laisser votre évaluation sur notre établissement.Nous sommes sincèrement désolés que votre expérience dans notre hôtel n'ait pas répondu à vos attentes et que vous ayez rencontré des problèmes avec l'insonorisation de la chambre et son emplacement. Votre confort et votre satisfaction sont de la plus haute importance pour nous, et nous sommes attristés d'apprendre que nous n'avons pas réussi à vous offrir une expérience satisfaisante.Nous prenons très au sérieux des commentaires comme les vôtres et les utiliserons pour identifier les domaines dans lesquels nous pouvons nous améliorer en termes de services et de communications. Nous apprécions sincèrement votre honnêteté et l'opportunité d'apprendre de votre expérience afin de garantir que les futurs clients bénéficient d'une expérience plus en ligne avec leurs attentes.Nous vous remercions d'avoir séjourné avec nous et si vous décidez de séjourner à nouveau avec nous à l'avenir, nous serons ravis de vous conseiller sur nos options de chambres pour garantir que votre séjour soit le plus confortable possible.Cordialement,L'équipe de Sansebay.
10/10 Excellent
Laetitia
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laetitia
Séjour de 1 nuit en décembre 2023
Réponse de Sansebay team le 8 déc. 2023
Estimado Laetitia, En primer lugar, nos gustaría agradecerle los comentarios positivos que ha compartido con otros viajeros sobre su reciente visita al Hotel Sansebay. Su agradecimiento es sin duda una excelente recompensa al trabajo y esfuerzo que ponemos cada día en nuestra labor, intentando que nuestros huéspedes se sientan como en casa. Por ello, estamos encantados de haber podido ofrecerle una bienvenida a la altura de sus expectativas. Nos alegra mucho saber que todos los aspectos valorados han merecido la mejor calificación posible y que han disfrutado de un descanso realmente placentero gracias a la comodidad de la ubicación del hotel. Es la mejor y la más cercana a restaurantes famosos y con vistas a una de las mejores playas del mundo. Estamos muy agradecidos por su confianza. Una vez más, le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro. El equipo de Sansebay
10/10 Excellent
Léopold
Voyage en famille
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait
Léopold
Séjour de 3 nuits en octobre 2023
Réponse de L'équipe Sansebay le 7 nov. 2023
Chère Julie, Tout d'abord, nous aimerions vous remercier pour les commentaires positifs que vous avez partagés avec d'autres voyageurs au sujet de votre récente visite à l'hôtel Sansebay. Votre appréciation est sans aucun doute une excellente récompense pour le travail et les efforts que nous déployons chaque jour dans notre travail, en essayant de faire en sorte que nos hôtes se sentent comme chez eux. Nous sommes donc ravis d'avoir pu vous offrir un accueil à la hauteur de vos attentes. Nous sommes très heureux de savoir que tous les aspects évalués ont mérité la meilleure note possible et que vous avez bénéficié d'un repos vraiment agréable grâce au confort de l'emplacement de l'hôtel. C'est le meilleur et le plus proche des restaurants célèbres et il donne sur l'une des meilleures plages du monde. Nous vous sommes très reconnaissants de votre confiance. Encore une fois, nous vous remercions d'avoir partagé votre expérience avec nous et nous nous réjouissons de vous servir à nouveau dans le futur.
10/10 Excellent
Marie
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial et magnifique
Marie
Séjour de 2 nuits en août 2023
Réponse de Sansebay team le 5 oct. 2023
Cher Marie, Tout d'abord, nous aimerions vous remercier pour les commentaires positifs que vous avez partagés avec d'autres voyageurs au sujet de votre récente visite à l'hôtel Sansebay. Votre appréciation est sans aucun doute une excellente récompense pour le travail et les efforts que nous déployons chaque jour dans notre travail, en essayant de faire en sorte que nos hôtes se sentent comme chez eux. Nous sommes donc ravis d'avoir pu vous offrir un accueil à la hauteur de vos attentes. Nous sommes très heureux de savoir que tous les aspects évalués ont mérité la meilleure note possible et que vous avez bénéficié d'un repos vraiment agréable grâce au confort de l'emplacement de l'hôtel. Il est le meilleur et le plus proche des restaurants célèbres et donne sur l'une des meilleures plages du monde. Nous vous sommes très reconnaissants de votre confiance. Encore une fois, nous vous remercions d'avoir partagé votre expérience avec nous et nous nous réjouissons de vous servir à nouveau dans le futur. L'équipe Sansebay
8/10 Bien
thilo
Voyage en couple
12 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
thilo
Séjour de 1 nuit en avril 2023
10/10 Excellent
Jean-Louis
Voyage en famille
20 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Remarquable Merci
Jean-Louis
Séjour de 3 nuits en mars 2023
10/10 Excellent
MEHDI
21 janv. 2023
MEHDI
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Christian
8 déc. 2022
Christian
Séjour de 1 nuit en décembre 2022
8/10 Bien
Laurent
9 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT HÔTEL pour son emplacement et sa qualité
Laurent
Séjour de 1 nuit en septembre 2020
10/10 Excellent
Josiane
20 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Josiane
Séjour de 1 nuit en juin 2019
Réponse de Nerea Ibañez rollan le 12 juil. 2019
Hi Josiane! How are you? Thank you very much for your feedback! It helps us to improve!
8/10 Bien
Voyageur vérifié
Voyage en couple
11 mars 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 2 nuits en mars 2019
8/10 Bien
Voyageur vérifié
18 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2018
Réponse de Nerea Ibáñez Rollan le 2 août 2018
Thank you very much for your feedback!
10/10 Excellent
Laurent
1 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très satisfait
Laurent
Séjour de 2 nuits en mai 2018
10/10 Excellent
florence
28 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal
florence
Séjour de 2 nuits en novembre 2017
Chère Florence,
Comment allez vous? Nous vous remercions pour votre commentaire et appréciations, nous souhaitons vous revoir bientôt pour vos futurs séjours a San Sébastien.
Salutations.
10/10 Excellent
Heather
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 3 nuits en avril 2024
Réponse de The Sansebay team le 27 avr. 2024
Hi Heather!Thank you for sharing your experience with us and for your kind words! We are so glad to hear that you enjoyed your stay and were able to take full advantage of our amazing location and the breathtaking views from your room.It's great to know that our front desk team was able to provide you with helpful service and that they assisted you with parking your car upon arrival. We strive to make every moment of your stay as comfortable and enjoyable as possible, and it is gratifying to hear that we were able to do so with you.We look forward to welcoming you back in the future - we'll be happy to welcome you back and make sure you have another wonderful experience with us!Thank you again for your visit and for your wonderful feedback! Best regards,Sansebay Team.
10/10 Excellent
Lara
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lara
Séjour de 2 nuits en avril 2024
Réponse de The Sansebay team le 27 avr. 2024
Hi Lara!Thank you for sharing your experience with us and for giving us the perfect 5 out of 5 rating! We are extremely happy to hear that you enjoyed your stay with us and that everything lived up to your expectations.Your satisfaction is our top priority, and your kind words are a great encouragement to our entire team. We are delighted to have contributed to making your experience memorable and pleasurable.If you ever decide to visit us again, we will be delighted to welcome you back and do everything we can to make your stay even more wonderful.Thank you again for choosing us as your destination and for sharing your very positive experience!Best regards,Sansebay Team.
10/10 Excellent
William
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
Réponse de The Sansebay team le 27 avr. 2024
Dear William,It is a pleasure to receive your perfect 5 out of 5 rating and read your positive comments about your experience with us. We are very happy to hear that you enjoyed your stay and that our service lived up to your expectations.Our team strives every day to ensure that each guest has an exceptional experience, and your words are a wonderful acknowledgement of their hard work and dedication.We look forward to the privilege of welcoming you back in the future and continuing to provide you with the best service possible. If there is anything else we can help you with during your next visit, please do not hesitate to let us know.Thank you again for choosing us and for your generous rating!Best regards,Sansebay Team.
10/10 Excellent
pedro, MIAMI
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pedro
Séjour de 2 nuits en avril 2024
Réponse de The Sansebay team le 27 avr. 2024
Hi Pedro!Thank you for sharing your experience with us and for giving us the perfect 5 out of 5 rating! We are extremely happy to hear that you enjoyed your stay with us and that everything lived up to your expectations.Your satisfaction is our top priority, and your kind words are a great encouragement to our entire team. We are delighted to have contributed to making your experience memorable and pleasurable.If you ever decide to visit us again, we will be delighted to welcome you back and do everything we can to make your stay even more wonderful.Thank you again for choosing us as your destination and for sharing your very positive experience!Best regards,Sansebay Team.
10/10 Excellent
sridhar
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sridhar
Séjour de 1 nuit en avril 2024
Réponse de The Sansebay team. le 17 avr. 2024
Hello Sridhar,We are really happy to read your words!It is wonderful to know that you enjoyed your stay at our hotel and that our reception team was able to provide you with exceptional service. We strive to provide our guests with an unforgettable experience, from providing information about the area to helping with details such as taxis and beach towels.The location of our hotel is certainly one of our proudest assets and we are pleased to hear that you were able to appreciate the beautiful surroundings. Nothing makes us happier than knowing that our guests feel well looked after and can make the most of their time here.Remember that we are always available to help you with whatever you need, whether it be information on local activities, restaurant recommendations or anything else that can enhance your experience. We look forward to having the pleasure of welcoming you back in the near future and providing you with another unforgettable stay. Kind regards from our hotel!Sansebay Team
8/10 Bien
Mary Charmian, New York
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Charmian
Séjour de 3 nuits en avril 2024
Réponse de The Sansebay team. le 10 avr. 2024
Dear Mary Charmian,Thank you for taking the time to leave us your valuable comment.We are pleased to know that you enjoyed the incredible location of our hotel in the old town close to the best tapas, bars and shops, as well as the access to the beach and the views we offer from our modern design rooms, which you consider unmatched.We are sorry that the size of the room did not fully meet your expectations, but we are pleased to know that you found it functional. We appreciate your kind words about our staff, and we are proud to know that you found our team friendly and helpful, as they strive every day to make our guests' stay unique and familiar.Regarding the closure of reception, our reception is closed from 11pm to 7am, but as we always inform you at check-in, you will not have any problem leaving or entering if you have the room key with you, and in any case if there is In case of an emergency, the emergency telephone number will be listed at the reception so that they can call during those hours when the reception is closed.Regarding air conditioning, we understand that its seasonal availability can cause inconveniences, but it is true that depending on the month, in San Sebastian, even with the sun beating down all day, it does not heat up enough and air conditioning is not necessary.We greatly value your feedback as it helps us improve and provide an even better experience to our guests in the future. We hope to have the opportunity to welcome you again and provide you with an even more pleasant experience on your next visit.Don't hesitate to contact us if you need anything else or if we can help you with anything else.All the best,Sansebay Team.
10/10 Excellent
Angela
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en mars 2024
Réponse de The Sansebay team. le 10 avr. 2024
Hi Angela,Thank you very much for taking the time to share your wonderful experience at our hotel. We are very happy to know that you found our location incredible, right in the heart of the old town and within walking distance of all the pintxos bars where you have been able to enjoy the lively atmosphere that is created around the hotel.We are delighted that you found our staff great and that you appreciated the warm welcome with a complimentary drink upon arrival. It was a pleasure to offer you a free upgrade to a room with an ocean view, and we are happy to know that you enjoyed the stunning views.We are also pleased that you enjoyed our delicious a la carte breakfast options. We strive to offer a variety of tasty options to start the day in the best possible way for our guests with local products.Your recommendation means a lot to us, and we really appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you again in the future for another memorable stay.Warm greetings,Team Sansebay
8/10 Bien
Lorraine A
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorraine A
Séjour de 2 nuits en mars 2024
Réponse de The Sansebay team. le 10 avr. 2024
Dear Lorraine,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value your comments and sincerely appreciate your words regarding both the positive aspects and the areas you feel we could improve upon.We are very sorry to hear that you noticed wear and tear on some of our furniture and in the informational brochures in your room. We always strive to ensure that all rooms appear new, and we understand the importance of maintaining all our facilities in optimal condition. Therefore, we will take note of this aspect and take action accordingly.Regarding the price of breakfast, we regret that it did not meet your expectations in terms of value for money. We strive to make the à la carte breakfast we offer at the hotel meet the desires of the majority of our guests. Additionally, the breakfast ordered is made fresh to order, meaning that everything our guests order is made in the hotel and on the spot to offer the best possible quality with local products.On the other hand, we are delighted to hear that you enjoyed our excellent location, close to the old town and the waterfront. We are also pleased to hear that you found our staff helpful and friendly, as they strive every day to make each guest's stay unique and welcoming.Your feedback is extremely valuable to us as we continually seek to improve the experience of our guests. We hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.Best regards,Sansebay Team
10/10 Excellent
Heidi
Voyage en famille
26 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Heidi
Séjour de 7 nuits en mars 2024
Réponse de The Sansebay team. le 30 mars 2024
Dear Heidi,We sincerely appreciate your kind feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our location in the heart of the old town, which is convenient for shopping and enjoying local restaurants. We take pride in offering a tranquil and contemporary atmosphere, despite being situated in the historic city center.It's truly rewarding for us to know that your experience was satisfactory and that you intend to stay with us again in the future. We are committed to providing you with a memorable experience on each of your visits.We look forward to welcoming you back in the future. Please feel free to contact us if you need any further assistance or have any special requests for your next stay.Thank you once again for choosing our hotel and for sharing your positive experience.Best regards,Sansebay team.
8/10 Bien
Joshua William
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua William
Séjour de 3 nuits en mars 2024
Réponse de The Sansebay team. le 26 mars 2024
Hi Joshua! Thank you so much for choosing us as your lodging option during your visit! We are very pleased to read your kind words about your experience at our hotel. It's great to know that you enjoyed our privileged location, which provided you with easy access to the charming old town in order to enjoy the belts and belts of pintxo bars where you could enjoy Basque gastronomy. In addition, we are glad to hear that you were satisfied with the quality of our rooms and that our staff provided you with friendly and attentive service.We greatly value your comments and appreciate the time you took to share them with us. We want you to know that we are always looking for ways to improve and exceed our guests' expectations. Regarding your suggestion about a 24-hour front desk, we understand the importance of this service and will keep it in mind as we evaluate possible improvements to our facilities, however we would like to inform you that we are always available to assist you on the other side of the emergency phone that we provide at check-in and where you can call for any emergency after the front desk closes. We sincerely hope to have the pleasure of welcoming you again in the future to offer you an even more memorable experience. Please do not hesitate to contact us if you need anything else before your next visit. Thank you again for your valuable comments and for choosing our hotel as your home away from home this time!Best regards,Sansebay Team
10/10 Excellent
Rengin, Detroit
Voyage en famille
20 mars 2024
Les points forts : Propreté et personnel et service
Rengin
Séjour de 3 nuits en mars 2024
Réponse de The Sansebay team. le 26 mars 2024
Dear Rengin,Thank you very much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's location, cleanliness, and the helpfulness of our staff.Providing a comfortable and enjoyable experience for our guests is our top priority, and your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back on your next visit.Best regards,Sansebay team.
10/10 Excellent
Lucy
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 2 nuits en mars 2024
Réponse de Sanebay team le 13 mars 2024
Hi Lucy,Thank you for your kind words! We are very happy to hear that you enjoyed your stay with us. We are glad to know that you were able to enjoy our privileged location in the heart of the old town, to enjoy the best pintxos and restaurants with the recommendations offered by the hotel.It is also great to know that the sea views from our rooms have met your expectations.Our team strives every day to offer our guests a friendly and familiar service so that our guests can feel at home.We look forward to welcoming you back in the future to provide you with another 10 star experience. Thank you for choosing us!Best regards,Sansebay team.
6/10 Satisfaisant
Neil John
Voyage en groupe
20 févr. 2024
Les points forts : Personnel et service
Neil John
Séjour de 4 nuits en février 2024
Réponse de The Sansebay team. le 26 févr. 2024
Dear Neil,First of all, we would like to thank you for choosing our establishment for your stay in the city, and we also want to thank you for taking the time to leave us your feedback.On one hand, we are pleased to hear that your overall experience at our hotel was positive.On the other hand, we regret to hear that the apartment you had reserved turned out to be dark due to its location.The comfort and satisfaction of our guests are always of utmost importance to us, so feedback like yours is very valuable for us to reflect and continue working and improving so that customers like you have an unforgettable experience at our hotel.We hope to have the opportunity to welcome you back and provide you with an even more satisfying experience in the future.Thank you and best regards,Sansebay Team.
10/10 Excellent
Susana
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susana
Séjour de 3 nuits en février 2024
Réponse de Equipo Sasebay le 26 févr. 2024
Estimada Sasana,Primero que nada te queremos agradecer por por elegir nuestro establecimiento para vuestra estancia en la ciudad y por tomarte unos minutos para compartir tu experiencia con nosotros. Nos alegra mucho saber que disfrutaste tu tiempo en nuestro hotel.Nos llena de alegría saber que su estancia con nosotros fue de diez, desde el equipo Sansebay siempre queremos que la experiencia de nuestros clientes sea comoda y lo mas agradable posible a demas de que se esfuerza por ofrecer un servicio excepcionas con amanilidad y profesionalismo, y es gratificante ver que nuestros esfuerzo marca la difrencia.Agradecemos sinceramente tus amables palabras y compartiremos tus comentarios con todo nuestro equipo.Esperamos tener el placer de darte la bienvenida nuevamente en nuestro hotel en el futuro. Si hay algo que podamos hacer para que tu próxima estancia sea aún más memorable, no dudes en ponerte en contacto con nosotros.Saludos,Equipo Sansebay.
10/10 Excellent
peter
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
peter
Séjour de 1 nuit en février 2024
Réponse de The Sansebay team. le 26 févr. 2024
Dear Peter,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location, found our accommodations clean and comfortable, and were impressed by our amazing staff.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations during your stay. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,Sansebay team.
10/10 Excellent
Kurt
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kurt
Séjour de 3 nuits en février 2024
Réponse de Sanebay team le 25 févr. 2024
Lieber Kurt,Im Namen des gesamten Sansebay-Teams möchten wir Ihnen für die wunderbare Bewertung danken. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir wissen es zu schätzen, dass Sie die privilegierte Lage des Hotels im Herzen der Altstadt und in der Nähe des Hafens mit einem unschlagbaren Meerblick zu schätzen wussten, und wir sind auch froh zu hören, dass Ihnen die kleinen Details im Zimmer gefallen haben.Unser gesamtes Team ist bestrebt, einen tadellosen, freundlichen und aufmerksamen Service zu bieten, und wir freuen uns, dass Sie das bemerkt haben. Kommentare wie dieser motivieren uns, unseren Gästen weiterhin außergewöhnliche Erfahrungen zu bieten.Es ist uns eine Ehre, von Ihnen als "das beste Stadthotel aller Zeiten" bezeichnet zu werden. Wir wissen Ihre Empfehlung sehr zu schätzen und freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Vielen Dank, dass Sie sich für uns entschieden und Ihre Erfahrungen mit uns geteilt haben!Mit freundlichen Grüßen,Sansebay-Team
10/10 Excellent
Yusuke
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yusuke
Séjour de 3 nuits en janvier 2024
Réponse de The Sansebay team. le 26 mars 2024
We are absolutely thrilled to hear that your stay at our hotel was excellent and that we earned your perfect score of 5! We want to extend our sincere gratitude for your support and for taking the time to share your experience with us.Best regards,Sansebay team.
10/10 Excellent
michael, indian trail
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en décembre 2023
Réponse de The Sansebay Team le 30 janv. 2024
Dear Michael, We would like to express our sincere appreciation for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is, without a doubt, an excellent reward for the work and effort we dedicate every day to make our guests feel at home. We are delighted to have met your expectations and to have offered you a warm welcome. It fills us with happiness to know that every aspect evaluated has obtained the best possible rating and that you enjoyed a really pleasant rest thanks to the comfort of the hotel's location. We are proud to be considered the best and closest to the famous restaurants, overlooking one of the best beaches in the world. We sincerely appreciate your confidence in us. Once again, we thank you for sharing your experience and look forward to serving you again in the future. The Sansebay team is here to make every stay a memorable experience. With appreciation, The Sansebay Team
10/10 Excellent
Ana laura
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana laura
Séjour de 2 nuits en janvier 2024
Réponse de Sansebay team le 12 janv. 2024
Dear Ana Laura, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de The Sansebay Team le 12 janv. 2024
Dear Anonymous, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
8/10 Bien
Eduard
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eduard
Séjour de 3 nuits en décembre 2023
Réponse de The Sansebay Team le 12 janv. 2024
Dear Eduard, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
??
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Réponse de The Sansebay Team le 12 janv. 2024
Dear ??, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Rudy
Voyage en famille, Voyage en groupe
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hidden gem in a great location.
Rudy
Séjour de 1 nuit en novembre 2023
Réponse de Sansebay team le 8 déc. 2023
Dear Rudy, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Monica
20 nov. 2023
Monica
Séjour de 3 nuits en août 2023
Réponse de The Sansebay Team le 21 nov. 2023
Estimado Monica, En primer lugar, nos gustaría agradecerle los comentarios positivos que ha compartido con otros viajeros sobre su reciente visita al Hotel Sansebay. Su agradecimiento es sin duda una excelente recompensa al trabajo y esfuerzo que ponemos cada día en nuestra labor, intentando que nuestros huéspedes se sientan como en casa. Por ello, estamos encantados de haber podido ofrecerle una bienvenida a la altura de sus expectativas. Nos alegra mucho saber que todos los aspectos valorados han merecido la mejor calificación posible y que han disfrutado de un descanso realmente placentero gracias a la comodidad de la ubicación del hotel. Es la mejor y la más cercana a restaurantes famosos y con vistas a una de las mejores playas del mundo. Estamos muy agradecidos por su confianza. Una vez más, le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro. El equipo de Sansebay
10/10 Excellent
Eduardo
Voyage en famille
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 3 nuits en novembre 2023
Réponse de The Sansebay Team le 19 nov. 2023
Dear Eduardo, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
2/10 Horrible
Hiroshi
16 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Hiroshi
Séjour de 3 nuits en novembre 2023
Réponse de sansebay team le 17 nov. 2023
Dear Hiroshi,We appreciate you taking a minute to rate us.We are very shocked to see that you gave us this bad mark when we thought your stay was very good.In fact, we gave you a room with sea view on your arrival as a courtesy of the hotel even though you had booked a standard room without view. Is your rating correct? If it is not, we would appreciate if you could modify it if possible.If your stay was really as bad as you indicated, we apologize. We would like to know why so that we can try to improve.Sansebay team
10/10 Excellent
Ki
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ki
Séjour de 2 nuits en novembre 2023
Réponse de The Sansebay Team le 12 nov. 2023
Dear KI, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
maria
8 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
maria
Séjour de 1 nuit en novembre 2023
Réponse de The Sansebay Team le 10 nov. 2023
Dear Maria, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
MARIA
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel, Great Location!
MARIA
Séjour de 3 nuits en octobre 2023
Réponse de Sansebay team le 7 nov. 2023
Dear Maria, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
Harold
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harold
Séjour de 3 nuits en octobre 2023
Réponse de The Sansebay Team le 7 nov. 2023
Dear Harold, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
Kamlee
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kamlee
Séjour de 2 nuits en octobre 2023
Réponse de The Sansebay Team le 31 oct. 2023
Dear Kamlee, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
Kaywee
26 oct. 2023
Kaywee
Séjour de 2 nuits en octobre 2023
Réponse de The Sansebay Team le 27 oct. 2023
Dear Toe, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Stephanie
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en octobre 2023
Réponse de The Sansebay Team le 27 oct. 2023
Dear Lindsay, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.
10/10 Excellent
Koike
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Koike
Séjour de 2 nuits en octobre 2023
Réponse de Sansebay team le 24 oct. 2023
Dear Koike , First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Thomas
Voyage en groupe
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ultimate Get Away Spot
Thomas
Séjour de 1 nuit en octobre 2023
Réponse de Sansebay team le 23 oct. 2023
Dear Thomas, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team
10/10 Excellent
Maria Begona Sarrionandia
18 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria Begona Sarrionandia
Séjour de 5 nuits en octobre 2023
Réponse de Sansebay team le 23 oct. 2023
Dear Maria Begoña First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team