Avis sur Pyramisa Beach Resort, Hurghada - Sahl Hasheesh
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh
Sahl Hasheesh Bay, Sahl Hasheeh
Avis
7,2
Bien
7,2/10
Propreté
7,4/10
Personnel et service
7,0/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en couple
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 18 nov. 2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Adama
Voyage en famille
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Adama
Séjour de 11 nuits en juillet 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 9 août 2023
Dear Adama, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Samuel
1 juin 2023
Samuel
Séjour de 11 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 6 juil. 2023
Dear Samuel, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
6/10 Satisfaisant
Voyageur vérifié
13 mai 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Décevant
Voyageur vérifié
Séjour de 8 nuits en avril 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 14 mai 2023
Dear our valued guest, Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. please note that your concern about The cleanliness of the neglected rooms and the food menu please be sure that your comment is taken into consideration and our H.K manager & F&B manager is informed. We would be more appreciated if we have received your comments during your stay to get a chance to conduct investigation in order to take the necessary action and to give yourself a chance to enjoy your holiday, therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Laurent
Voyage en couple
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurent
Séjour de 8 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 10 mai 2023
Dear Laurent, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.
4/10 Médiocre
GUILLAUME
28 avr. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
GUILLAUME
Séjour de 7 nuits en avril 2022
Réponse de m.elsayed le 4 nov. 2022
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
14 août 2021
Les points forts : Propreté
Voyageur vérifié
Séjour de 9 nuits en août 2021
Réponse de Otium Pyramisa Beach Resort team le 15 août 2021
Monsieur / Madame,
Tout d’abord nous voudrions vous remercier pour avoir partagé votre avis suite à votre séjour. Nous sommes sincèrement navrés que nos services n’aient pas à la hauteur de vos attentes, quand même nous espérons avoir encore une opportunité de regagner votre confiance et de vous revoir chez nous.
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
1 sept. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 12 nuits en août 2019
Réponse de Hotel Management le 29 oct. 2019
Dear Guest,
Thank you so much for taking the time to post a review on your recent vacation spent here with us at the Pyramisa Sahl Hasheesh, we are being grateful for your nice comments concerning our numerous facilities. We are looking forward to welcoming you once again for another memorable vacation.
Sincerely, Hotel Management
10/10 Excellent
Voyageur vérifié
31 déc. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 8 nuits en décembre 2018
Réponse de Pyramisa Sahl le 1 janv. 2019
Dear Sir,
Thank you very much for taking time to provide your comments following your recent stay with us at Pyramisa Hotel Sahl Hasheesh-Hurghada . We are dismayed to learn that you were not satisfied with the service issues you brought to our attention. Together with the other departments, we will investigates further and consider possible improvement, in our endeavour to meet all of our guests expectation. One again thank you for having shared your valuable feedback and we look forward to welcoming you back and share the improvement with you.
Kind Regards,
8/10 Bien
jamila
26 juil. 2017
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
jamila
Séjour de 8 nuits en juillet 2017
10/10 Excellent
Voyageur vérifié
27 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel tres classe
Voyageur vérifié
Réponse de Hotel Management le 11 févr. 2022
Dear Valued Guest,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Hotel Management
10/10 Excellent
Alan
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 14 nuits en avril 2024
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 28 avr. 2024
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards.
10/10 Excellent
Jesus
Voyage en groupe
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesus
Séjour de 6 nuits en décembre 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 25 janv. 2024
Dear Jesus, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Regarding the food menu please be sure that your comment is taken into consideration and our F&B manager is informed. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Yasser
14 janv. 2024
Yasser
Séjour de 7 nuits en décembre 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 16 janv. 2024
Dear Yasser, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Manuel
Voyage en couple
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 12 janv. 2024
Dear our valued guest, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Sanj
Voyage en couple
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sanj
Séjour de 7 nuits en décembre 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 8 janv. 2024
Dear Sanj, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Mahesw
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schön
Mahesw
Séjour de 6 nuits en décembre 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 2 févr. 2024
Dear Mahesw , Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.
6/10 Satisfaisant
Sultan Aleyna
Voyage en famille
31 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sultan Aleyna
Séjour de 5 nuits en décembre 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team. le 1 janv. 2024
Dear Sultan Aleyna, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Marianne
13 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Marianne
Séjour de 15 nuits en novembre 2023
Réponse de Nisreen Raafat Guest Relation. le 25 déc. 2023
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Ayman
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ayman
Séjour de 3 nuits en novembre 2023
Réponse de Nisreen Raafat uest Relation. le 30 nov. 2023
Dear Ayman, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Elena
Voyage en famille avec de jeunes enfants
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Elena
Séjour de 6 nuits en septembre 2023
Réponse de Pyramis Beach Resort Sahl Hashesh le 2 oct. 2023
Dear Elena , We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Juan Carlos García
9 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Juan Carlos García
Séjour de 8 nuits en juin 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 10 juil. 2023
Dear Juan Carlos García, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Tibor
Voyage en famille
1 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tibor
Séjour de 7 nuits en juin 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 6 juil. 2023
Dear Tibor, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Maged
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maged
Séjour de 5 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 2 juin 2023
Dear Maged, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
kadir
Voyage en famille
25 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kadir
Séjour de 3 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 26 mai 2023
Dear kadir, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Amir
Voyage en famille
19 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amir
Séjour de 4 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 20 mai 2023
Dear Amir,Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Katalin Erzsébet
Voyage en famille
11 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katalin Erzsébet
Séjour de 7 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 12 mai 2023
Dear Katalin Erzsébet, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
Katalin
Voyage en famille
10 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Katalin
Séjour de 7 nuits en mai 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 10 mai 2023
Dear Katalin,Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
2/10 Horrible
Helmut Hermann
Voyage en couple
31 mars 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Helmut Hermann
Séjour de 7 nuits en mars 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 31 mars 2023
Dear Helmut Hermann, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.
2/10 Horrible
Maisaa
Voyage en famille
16 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maisaa
Séjour de 2 nuits en mars 2023
Réponse de Olga K. le 16 mars 2023
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management
10/10 Excellent
Idrisul
3 mars 2023
Idrisul
Séjour de 2 nuits en février 2023
Réponse de Pyramisa Beach Resort Sahl Hasheesh le 31 mars 2023
Dear Idrisul, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.
8/10 Bien
Annika
Voyage en groupe
3 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annika
Séjour de 7 nuits en janvier 2023
Réponse de Olga K. le 3 févr. 2023
Dear Annika,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team
4/10 Médiocre
Larisza
Voyage en couple
12 janv. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Larisza
Réponse de Pyramisa Beach Resort Sahl Hasheesh Team le 13 janv. 2023
Dear Larisza , Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.
10/10 Excellent
sameh
Voyage en famille
4 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sameh
Réponse de Olga K. le 5 janv. 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team
2/10 Horrible
Noel
Voyage en groupe
4 janv. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst “all inclusive “ ever
Noel
Séjour de 2 nuits en décembre 2022
Réponse de Olga K. le 5 janv. 2023
Dear Guest,We deeply regret that you did not fully enjoyed your stay with us.Please accept our sincere apologies for the inconvenience you may have experienced.We hope that next time you will have only Good vacation.Pyramisa Beach Resort team.
8/10 Bien
Samah
Voyage en groupe
27 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samah
Séjour de 5 nuits en décembre 2022
Réponse de Olga K. le 5 janv. 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team
10/10 Excellent
Eslam
Voyage en famille
25 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
Eslam
Séjour de 5 nuits en décembre 2022
Réponse de Olga K. le 5 janv. 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team
6/10 Satisfaisant
Daria
Voyage en famille avec de jeunes enfants
11 déc. 2022
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Daria
Séjour de 8 nuits en décembre 2022
Réponse de Olga K. le 5 janv. 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.Your review is helping us to improve ourselves and are used as motivation within all departments.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team
2/10 Horrible
Ebram
Voyage en famille avec de jeunes enfants
8 oct. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ebram
Séjour de 2 nuits en octobre 2022
Réponse de Mohamed El Sayed le 17 oct. 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
10/10 Excellent
John
29 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en septembre 2022
4/10 Médiocre
Gergis
Voyage en famille avec de jeunes enfants
10 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gergis
Séjour de 7 nuits en septembre 2022
Réponse de Mohamed El Sayed le 17 oct. 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
8/10 Bien
Mohamed
Voyage en groupe
31 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed
Séjour de 3 nuits en août 2022
Réponse de Mohamed El Sayed le 17 oct. 2022
Dear Valued Guest, Thank you for great comments and sharing your experience with us.I was delighted to read your review, it is wonderful to know we delivered first class service and you were happy with our facilities as well.Thank you very much for recommending Pyramisa Hotels & Resorts. Once again thank you for a great review, and we look forward to welcome you back in the near future. Best Regards,Hotel Management
4/10 Médiocre
Mohamed
Voyage en famille
17 juil. 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bad Hotel
Mohamed
Séjour de 6 nuits en juillet 2022
Réponse de m.elsayed le 4 nov. 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management
8/10 Bien
Christina
Voyage en famille
7 juil. 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 4 nuits en juillet 2022
Réponse de m.elsayed le 4 nov. 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management
10/10 Excellent
Emad
Voyage en famille avec de jeunes enfants
23 juin 2022
Les points forts : Propreté, personnel et service, équipements
Emad
Séjour de 3 nuits en juin 2022
Réponse de m.elsayed le 4 nov. 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management
6/10 Satisfaisant
Voyageur vérifié
3 mai 2022
Voyageur vérifié
Séjour de 6 nuits en avril 2022
Réponse de m.elsayed le 4 nov. 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management
10/10 Excellent
Mohamed
Voyage en famille, Voyage en couple
22 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamed
Séjour de 6 nuits en mars 2022
Réponse de Hotel Management le 25 mars 2022
Dear Valued Guest,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Hotel Management
4/10 Médiocre
Shoaib, Essex
Voyage en famille
4 janv. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shoaib
Séjour de 9 nuits en décembre 2021
Réponse de Hotel Management le 11 janv. 2022
Dear Valued Guest,
Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.
Best Regards,
Hotel Management
10/10 Excellent
Angela
3 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Angela
Séjour de 7 nuits en décembre 2021
Réponse de Hotel Management le 11 janv. 2022
Dear Valued Guest,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Best Regards,
Hotel Management
4/10 Médiocre
Yaser
Voyage en famille avec de jeunes enfants, Voyage en famille
31 déc. 2021
Les points forts : Personnel et service
Les points faibles : Propreté
Yaser
Séjour de 6 nuits en décembre 2021
Réponse de Hotel Management le 11 janv. 2022
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,